cx
Mrinall Dey has founded Brevanta Communications to offer strategic counsel to business leaders after a successful career in corporate communications
e4m Staff Jul 8, 2026 12:16 PM
Jarrod Martin, Chief Transformation Officer, Omnicom Media Group and CEO of Acxiom, on why identity is becoming more valuable than data and how agencies can stay relevant in the media ecosystem
Team Impact Jun 26, 2026 9:12 AM
AI agents are reshaping modern marketing through autonomous campaign management, customer engagement, media buying, analytics, and personalised experiences.
Brij Pahwa May 21, 2026 6:26 PM
Rahul Thappa served as Managing Director – Media and CXM at dentsu Singapore
e4m Staff May 1, 2026 12:14 PM
Kumar was previously driving digital strategy development as Assistant General Manager
Natasha Tuli, Founder of Soulflower, says that while women’s representation in leadership has grown, true leadership goes beyond visibility and is about building institutions that endure
Natasha Tuli Mar 14, 2026 9:05 AM
As per the report, Tata Motors is on top of the X Index India Report along with Tata Group, including Tata Cliq Luxury and Taj Hotels, in the top 10
e4m Staff Feb 9, 2026 12:10 PM
As boards demand sharper ROI, a session at the Dentsu e4m Digital Report 2026 launch highlighted how generative AI is transforming data, journeys, and customer engagement at scale
Based in Gurugram, Amandeep will report to Manas Lahiri, Chief Growth Officer, Havas India
e4m Staff Jan 22, 2026 11:57 AM
In this expanded role, Deepali Saini will join the Global CX Leadership Board and spearhead the network’s Experience Design (XD) practice worldwide
e4m Staff Aug 26, 2025 8:59 AM
Prashant Verma, Chief Growth & Marketing Officer, CoinDCX tells us why the crypto firm has positioned itself as ‘India ka Crypto Coach,’ and how it is driving growth and enabling category adoption
Simran Sabherwal May 6, 2025 9:24 AM
Priya Subramani, VP & GM, Customer Experience Products at Freshworks, explains how SMBs can enrich customer experience with AI tools such as chatbots, sentiment detection, ticket categorisation, etc
Jagruti Verma Mar 5, 2025 9:07 AM
The survey highlights 20% of customers experience long waits without updates which leads to uncertainty
e4m Staff Feb 26, 2025 2:01 PM
The other woman leaders who were honoured include Subarna Nandy, Shivani Kashyap & Geetanjali Chugh, each of whom took home the silver metal
While Adrian Robertson and Aditya Khemka took home gold, Mohit Varshney walked away with a silver metal in the ‘CX Leader of the Year’ category
Among the key winners were Adrian Robertson, Aditya Khemka, Mohit Varshney, Archana Sinha and Shriti Malhotra
The inaugural edition of the prestigious awards will be held in Mumbai
e4m Staff Jan 28, 2025 8:52 AM
Shashank Shekhar will oversee Café operations, footprint expansion, equipment procurement, quality control, and the end-to-end customer experience of Zepto Café
e4m Staff Dec 19, 2024 3:05 PM
Think Design will work closely with BLKJ Havas led by Deepali Saini and Rowena Bhagchandani
e4m Staff Nov 13, 2024 9:17 AM
Prashant Verma was previously Head of Growth & Marketing at Blinkit, and Chief Revenue & Marketing Officer at Licious
In conversation with Pete Stein, global lead of Dentsu CXM, from Cannes Lions 2024
Neeta Nair Jun 21, 2024 11:50 AM
Based in Singapore, he brings with him 17 years of rich and diverse experience across crypto, big tech and consulting
exchange4media Staff Jun 7, 2023 1:27 PM
Seth has 2.5 decades of experience in managing sales and development at a global level
exchange4media Staff Jun 6, 2023 1:57 PM
In his previous role, Gupta was working on improving the product experience
exchange4media Staff Feb 23, 2023 12:57 PM
Exotel conducted a survey with Indian marketers to assess the current state of adoption of CX
exchange4media Staff Feb 7, 2023 12:11 PM
The Chief Data & Technology Officer at IPG Mediabrands spoke to e4m about the recent Acxiom acquisition, data privacy issues and the focus on India
Kanchan Srivastava Aug 1, 2022 8:26 AM
Arora’s previous stint was as Director Products, Amazon Pay India
exchange4media Staff Jul 20, 2022 1:53 PM
Ashtad Gandhi has been roped in as Associate Vice President
exchange4media Staff May 31, 2022 9:39 AM
Prayaga was formerly the Head of Cyber Defence at Flipkart and Vice President of Cybersecurity at Wells Fargo
exchange4media Staff Jan 12, 2022 2:56 PM
Bobble AI study was an outcome of the analysis of user behaviour among India’s cryptocurrency apps including WazirX, CoinDCX, CoinSwitch, ZebPay, Unocoin & Bitbns, between October and November 2021
exchange4media Staff Jan 5, 2022 6:38 PM
As it emerged that the government seeks to regulate and not ban the cryptocurrencies, ads have returned to their glory
exchange4media Staff Dec 7, 2021 9:15 AM
Neil Barman, Chief Growth Officer, Yellow.ai, spoke about CX Revolution at The Maddies Awards 2021
exchange4media Staff Nov 29, 2021 8:46 AM
The ASCI reiterated that provisions of existing rules and regulations require ads to be honest and transparent and advertising of all categories, including crypto, must follow these guidelines
Kanchan Srivastava Nov 23, 2021 9:01 AM
The investment community in India has raised alarm over the advertising blitzkrieg by cryptocurrency trading platforms in the past few months trying to attract consumers into the fluid markets
Kanchan Srivastava Nov 19, 2021 4:42 PM
‘Future Yahi Hai’ will see Khurrana educating young Indians about the simplicity and safety of cryptocurrency
exchange4media Staff Oct 18, 2021 1:51 PM
Through Bachchan, the brand aims to educate prospective users about the crypto space
exchange4media Staff Oct 4, 2021 11:40 AM
Guest Column: Piyali Chatterjee – SVP, CX Practice, said that using social media channels as a robust response mechanism to interact with customers will be the future trend of Social CX
Piyali Chatterjee Sep 25, 2021 8:44 AM
With this membership, CoinDCX aims to support the advancement of advertising standards & to build public confidence in the space
exchange4media Staff Aug 25, 2021 12:15 PM
In addition to serving his current role as CEO of Sokrati, Sonthaliacwill be responsible for the integration, co-ordination, and implementation of dentsu CXM's overall strategy across India
exchange4media Staff Aug 19, 2021 6:04 PM
Today, we feature Anupriya Acharya, CEO, Publicis Groupe, South Asia, in our 'The Resilience Story' series where senior industry leaders share their learnings from the pandemic
Naziya Alvi Rahman Aug 10, 2021 8:34 AM
Swiggy will also celebrate its 7th birthday at the Bigg Boss OTT house
exchange4media Staff Aug 3, 2021 12:07 PM
In his keynote address at the Pitch BrandTalk summit, Gupta, the CEO and Founder of CoinDCX, shared the inspirational story behind setting up the cryptocurrency exchange company
exchange4media Staff Aug 2, 2021 8:26 AM
Leaders from Wavemaker, Ambuja Cements, ITC, CoinDCX, Luminous Power Technologies’, Dentsu Indi, InMobi, Swiggy, Housing.com, Paisabazaar.com, MiQ, Nepa India, & more, will speak at the conference
exchange4media Staff Jul 30, 2021 8:23 AM
Experts from Wavemaker, Ambuja Cements, ITC, CoinDCX, Borosil, Danone, Luminous Power Technologies’, JOSH, Dentsu India, InMobi, Swiggy, and more, will speak at the conference
exchange4media Staff Jul 29, 2021 9:14 AM
Leaders from Wavemaker, ITC, CoinDCX, Borosil, Danone, Luminous Power Technologies’, JOSH, Dentsu India, and InMobi will speak at the conference
exchange4media Staff Jul 27, 2021 8:31 AM