Authors

Piyali Chatterjee
Senior Vice President, Head-CX Practice at Hansa Research NA NA

NA

Social customer experience is now a superpower for a brand

Piyali Chatterjee?blur=25

Guest Column: Piyali Chatterjee – SVP, CX Practice, said that using social media channels as a robust response mechanism to interact with customers will be the future trend of Social CX

Piyali Chatterjee Sep 25, 2021 8:44 AM

Customer-centric brands understand the power of service recovery

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Guest Column: Piyali Chatterjee, Senior Vice President, Head-CX Practice at Hansa Research, outlines the importance of service recovery and how it leads to customer loyalty

Piyali Chatterjee Dec 21, 2020 8:43 AM