customer-experience

Publicis Sapient strengthens Experience team with key appointments

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Karin Giefer has been named Senior Vice President of Experience and Quinnton Harris has been appointed as Group Creative Director, Experience

exchange4media Staff Jan 15, 2020 2:01 PM

DocsApp appoints Keerthi Kiran to lead Operations & Customer Experience

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Prior to joining DocsApp, Keerthi Kiran was associated with Ola Fleet Technologies as Head of Business Operations

exchange4media Staff Dec 23, 2019 4:43 PM

e4m Conclave-South: Consumer XP will be more important than pricing: Bhaskar Choudhuri

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Bhaskar Choudhuri, CMO, Lenovo APAC, spoke on the topic 'Consumer Journey – A Labyrinth' at exchange4media Conclave-South 2019

exchange4media Staff Nov 23, 2019 1:01 PM

Experts to discuss brands & connected consumer experiences today at e4m Conclave - South

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The exchange4media Conclave – South will be held today, November 22, 2019, at the Taj MG Road, Bangalore

exchange4media Staff Nov 22, 2019 9:41 AM

JT Special Vehicles and Clevertize collaborate for #10SecondTestDrive campaign

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This innovative campaign conceptualized by Clevertize, a digital marketing agency will showcase the acceleration of both cars, the Tigor JTP and Tiago JTP from 0-100kmph in less than 10 seconds

exchange4media Staff Oct 23, 2019 6:03 PM

Cathay Pacific enriches inflight entertainment to fulfill its ‘Move Beyond’ brand promise

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Cathay Pacific will be offering four-times more entertainment choices to enhance customer experience on fly.

exchange4media Staff Oct 22, 2019 3:27 PM

Ipsos appoints Sonul Verdia as Customer Experience Practice Head

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Verdia was earlier leading Ipsos’ Mystery Shopping Services as an Executive Director

exchange4media Staff Aug 13, 2019 6:14 PM

Avaya and Koopid partner to deliver AI-powered customer journeys

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Koopid’s technologies can now be integrated into Avaya's contact center solutions for seamless transitions from AI-driven customer self-service to live human assistance on chat or voice

exchange4media Staff Jul 16, 2019 4:09 PM

Just 29% of consumers believe banks offer customer-centric experiences: Kantar

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Kantar team shares insights on CX+ India Retail Banking Report 2019 released on Thursday

Noel Dsouza Jul 12, 2019 8:20 AM

Location data will play an integral role in the consumer journey: Industry experts

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Industry experts explain how location data can be leveraged by brands to enhance creativity

Noel Dsouza May 13, 2019 8:13 AM

Pitch CMO Summit, Bangalore, 2018: Photo Gallery

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The Pitch CMO Summit was held in Bangalore on 4th July, 2018, where the best minds in the business discussed the theme- ‘I shop, therefore I am’

exchange4media Staff Jul 6, 2018 8:52 AM

Gozoop Bags Acko's Digital Customer Experience Management mandate

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Gozoop is entrusted with the task to establish a scalable platform agnostic Customer Experience Team (CET) for Acko that will serve as the custodian of conversations happening around the brand in the online space

exchange4media Staff Jun 28, 2018 5:53 PM