Coronavirus threat: MCOF asks TRAI to suspend implementation of NTO 2.0

Maharashtra Cable Operators Federation said the implementation process will necessitate frequent interaction between subscribers and field executives

e4m by exchange4media Staff
Updated: Mar 17, 2020 8:49 AM

The Maharashtra Cable Operators Federation (MCOF) has sent an email to the Telecom Regulatory Authority of India (TRAI) requesting for the implementation of NTO 2.0 to be suspended in the wake of the coronavirus threat. 

The letter read, “In the normal course of business, LCO business entails *many* visits to customer premises for collections of post-paid subscription and on-site service support. NTO2.0 will necessitate more frequent interaction with subscribers firstly to refit them into New Basic Plan options and secondly to enable them to make the right choices of pay channels and packages. The field executives will thus be exposed to many subscribers and vice versa and thus has a higher probability of turning into a passive carrier, if not a patient himself this is ill-advised in the days of CoronaVirus spread. Almost everyone is resorting to Social distancing to contain the spread.”

MCOF,  President, Arvind Prabhoo said in the letter, “The problem is compounded in large cities where the Cable Executive often travels aboard Public Transport to reach his Office. The future situation then is not predictable. Hopefully, it will not worsen but for sure, the psychological need for minimal interaction will be hard to overcome.”

MCOF requested TRAI to defer the implementation of NTO 2.0 until the situation settles down. The interim period would also be useful for more interactions with and by the Industry and whole-hearted participation by each value chain member.

"We also request that the deferment be made applicable to DTH and IPTV Operators too so as to ensure Status quo across the Sector.  This is without prejudice to the rights of stakeholders who have legally challenged the Tariff regulations and the outcomes are subjudice at this stage," the letter stated.

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