Avatar Too? How brands are directly engaging with consumers

Industry watchers talk about the scope of brands adopting digital avatars in the metaverse

e4m by Shantanu David
Published: Mar 2, 2023 8:48 AM  | 5 min read
metaverse

From roadside hoardings announcing their wares to ads popping up on personal devices on our very wakening, brands have come a long way in how they engage with us, and the media they use are always evolving.

And while hyper-personalization is the current name of the game, nowhere is that more evident than in the metaverse, and more specifically, in the way we’re supposed to interact within it, via avatars.  

Evolution in engagement 

Mithun Mukherjee, ECD, Kinnect, muses that first there was the internet, then there was social media, and now, there’s the metaverse. “As online social experiences evolve, younger generations will take to it like fish to water. However, with the metaverse, the pace hasn’t been up to expectations. While brands have been increasingly investing in creating experiences, consumers haven’t been engaging with them at the same pace. The reason is not too hard to decipher; fewer avenues to experience it and even lesser awareness among the populace.”

Vivek Kumar Anand, Director, Business & Innovation, DViO Digital, says that a person’s avatar represents the person's identity and characteristics, and is the third dimension of a user. The first is how users behave and get perceived in the real world, and the second is the kind of reality they create in the digital world, like on Instagram and Snapchat. And then this third one is in the Metaverse.

“It gives the users another chance to be what they want to be, and precisely this is what brands should keep in mind while advertising and marketing to these audiences/avatars. Sometimes, it's not about reinventing the wheel. Fundamentals of business and marketing are very much applicable here. All the products companies create for physical/digital consumption can also be created for Metaverse. An example is Gucci's digital version of the bag on the Roblox marketplace. Similarly, other services like events, concerts, support, training, and courses marketers create today can be in the Metaverse.”

Amer Ahmad, Director of Technology at Blink Digital points out that the metaverse allows for experiences that would not be possible or those that can be amplified far more than is possible in the real world. “Brands can create custom wearables for users' avatars that are memorable and unique - for example - Australian Open wearables in the metaverse changed a user's avatar into a giant tennis ball!”

Speaking of the metaverse...

Robert Godinho, Managing Director, Media.Monks India, asserts that conversations are key in an aggressively diminishing consumer attention span. Interactivity, therefore, is the only way to further hold consumer attention. The media company has already created a slew of avatars for brands and personalities, melding together real and virtual aspects of a person into a marketable individual.

“Open forum spaces like the metaverse are ideal for brands to engage in such conversations, rather than having one-sided communications fed down consumers' throats. For a brand to truly be a part of a conversation in the metaverse, it needs to be an integral part of the journey and experience of the ecosystem. To suddenly pop up in one's ecosystem would only repel the participants on the platform,” notes Godinho.

That being said, the metaverse is providing an environment which enables brands and audiences to engage in an interactive and immersive experience. According to Aashutosh Katre, Director, Yellow Seed, digital avatars humanise the brands and allow them to offer their savvy audiences a closer look and feel through various formats such as virtual stores, events, activities, and more.

Mitesh Kothari, Co-founder and Chief Creative Officer, White Rivers Media, says that in the metaverse, “...Direct-to-Avatar (D2A) is developing and is focused on selling new goods to customers' digital twins. Companies are now efficiently reaching a global consumer base for gaming, real-time product testing, and purchases.”

“So from a brand perspective, they can explore innovative and fun ways to interact with their audiences. I don't think it's different from normal digital advertising per se, it's just another leg, on a more immersive medium, that can be leveraged to create differentiated experiences,” says Ahmad.

“The global yet targeted reach of such virtual environments allows brands to enhance the efficacy of communication campaigns and drive richer and quicker conversations. Brands also are able to build trust and nurture loyalty amongst its audience who effectively turn into communities, further cascading their influence into their personal networks,” says Katre.

“While digital advertising was also an intriguing topic at one point, it has become as common as reading the newspaper. Metaverse stands out, by its ability to customise individual experiences, compared to other social networking counterparts,” says Mukherjee, adding, “Once both individuals and brands start seeking more personalised branded experiences, the real boom in metaverse can be expected. One doling out the experience, while the other queuing up to get it.”

Godinho also cautions that brands must remember that their evolution in the metaverse needs to be with the adoption of such technology and not a force feed, concluding, “In my opinion, to enter the metaverse brands need to further develop build out and make popular their avatars on existing platforms (Instagram, Facebook, etc). Only once your avatar is accepted in the social media ecosystem will it be accepted into the new web 3.0 world.”

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iBROAD7 restructures under umbrella entity Reach India

This restructuring has been done keeping in mind the emerging opportunities in programmatic audio, branded podcasts & digital media

By exchange4media Staff | May 25, 2023 8:32 PM   |   3 min read

ibroad

iBroad7 is now expanding and scaling up rapidly with focus on the new economy, along with a sharp focus on localisation of campaigns and content.

The company is expanding, both vertically and horizontally, under a new umbrella entity— Reach India —in a sharply engaged hub-and-spoke model, with widened national and international operations and new lines of businesses.

This restructuring has been done keeping in mind the emerging landscape in the media, brand communication and content space. This includes programmatic audio, branded podcasts, digital media, and tech-enabled real time media buying and planning.

“Over the last few years we have seen many brands and organisations, some of which we have had the privilege to serve and many which we would love to serve, grow manifold. We would like to be a part of this journey, chronicling their march, telling their stories, and amplifying and localising their conversations through audio, digital, content, and other formats in any language, anywhere in India,” said Rohit Upadhyay, Managing Director of Reach India.

Upadhyay founded iBroad7 in 2010 and since shepherded it into India’s biggest in the audio space. It has created and serviced 1800+ brands, across geographies, industries, sectors, products and services through 2 million + campaigns and 4 million+ creatives.

 

iBroad7 will remain the anchor entity for steering the group’s flagship radio operations. It currently serves several marque brands across a wide range of industries and segments including start-ups, e-commerce, real estate, government, automobile, food, spirits and beverages, hospitality, travel and tourism, electronics, pharmaceuticals, ed-tech, and BFSI among others.

The brand portfolio includes Honda Motorcycles and Scooters India (HMSI), Zomato, Spicejet, Cars24, SBI, L&T Realty, Godrej group, Goodyear, HDFC Ergo, Foodpanda, Cure.Fit, MI, Zoomcar, Dunzo, Patanjali, and Eazydiner among a host of other storied MNC and Indian brands.

iBroad7 is expanding internationally as well. It has recently set up its office in Dubai to service the Middle-east and North Africa Region (MENA). “There are plans to expand to Singapore, soon,”  Upadhyay said.

The new businesses include Audiostre to serve as a single roof solution for programmatically buying digital audio at scale. Audiostream allows brands to reach across multiple music streaming and podcast publishers to optimally reach their target audience at the click of a button. It enables non-skippable audio spots with a very high listen through ratio (LTR) of 90-95%, complete transparency in KPI measurement. Brands can reach out to listeners via: Age, Gender, Location, Language, Genre. l Audiostream enables video advertisement on Spotify, Wynk, Hungama and Saavn.

A new business—The Buying Hub--has also been set up as a one-stop shop for real-time media buying and planning on a single platform that enables brands to localise their campaigns. Brands will be able to log on to the specially created platform that contains all information about inventories and rates across media—from radio, print, television, OOH, OTTs, and much more.

Another arm, Digisutra is a future-ready digital marketing, social media, and branding & communications solutions agency. Digisutra’s range of offering includes digital media, digital media buying & PPC, influencer marketing, integrated creative development, content creation, website development and management, social media strategy and development, SEO, CRO &SEM strategy & implementation, OTT & connected TVs, and much more.

It has also branched into the creator economy with Earshot Audio India’s only PaaS (Podcast as a Service) company, offering a complete suite of services that includes production, publishing and promotion of branded podcast IPs for brands and organisations.

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Shemaroo to put in Rs 75 crore to expand broadcast, OTT biz

The company is expected to come up with new offerings in FY24

By exchange4media Staff | May 25, 2023 10:05 AM   |   1 min read

Shemaroo

Shemaroo is likely to invest Rs 75 crore in its broadcast and OTT business, media networks have reported.

The money will be utilised for ShemarooMe, CEO Hiren Gada was quoted as saying.

In FY24, the company wants to expand its TV and OTT businesses along with introducing new offerings, reports said.

The company has registered an annual growth of 23.3 % in digital media and 66.5 % in traditional media in the financial year ended 31st March 2023 compared to the previous fiscal.

ShemarooMe, the OTT Platform, released 14 titles in the fourth quarter.

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Meta starts last phase of lay-offs

The employees affected are in marketing, site security, content strategy and corporate communications, as per reports

By exchange4media Staff | May 25, 2023 8:43 AM   |   1 min read

Meta

Meta has carried out its last phase of lay-offs, according to media reports.

The company announced in March that it will start letting go off employees. Over 20,000 employees have been already given the pink slips.

The staffers affected are in departments like marketing, site security, enterprise engineering, content strategy and corporate communications.

Meta has said that these steps are aimed at improving efficiency.

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Affle to acquire mobile app marketing platform YouAppi

The tech company has announced that it has signed a definitive agreement for 100% ownership of the gaming-focused app

By exchange4media Staff | May 24, 2023 3:26 PM   |   2 min read

affle

Affle through its subsidiaries (“Affle”), today announced the signing of a definitive agreement to acquire 100% ownership of YouAppi, a global gaming focused programmatic mobile app marketing platform. YouAppi Inc. was incorporated in the USA in 2011 and they have a strong ground presence with teams based out of USA, Israel and Japan.

Affle is a global technology company with a proprietary consumer intelligence platform that delivers consumer recommendations and conversions through relevant Mobile Advertising. Affle powers unique and integrated consumer journeys for marketers to drive high ROI, measurable outcome-led advertising through its Affle2.0 Consumer Platforms Stack which includes Appnext, Jampp, MAAS, mediasmart, RevX and now YouAppi.

YouAppi delivers a comprehensive range of programmatic mobile app marketing solutions with real-time results optimization for the fast-growing gaming industry globally. YouAppi's programmatic mobile app marketing platform deploys AI & ML-powered proprietary technology with sophisticated algorithms and granular audience segmentation for many of the leading global companies.

Commenting on this development, Anuj Khanna Sohum, MD and CEO of Affle said “We are excited to announce this acquisition and welcome the YouAppi team on-board in the growing Affle family. We see a lot of synergies to strengthen YouAppi as a Consumer Platform business in the fast-growing & resilient gaming vertical. YouAppi is well aligned to our CPCU business model on both iOS and Android platforms to unlock greater consumer conversions for leading game developers globally. We appreciate YouAppi’s entrepreneurial culture and strong execution focus on tech innovations, profitable growth and financial fundamentals.”

“Becoming a part of Affle allows us to accelerate the YouAppi vision and strategically align our complementary technology capabilities and combined business models, delivering greater value for our customers globally," said Moshe Vaknin, Co-Founder and CEO of YouAppi. “YouAppi is ranked amongst the top 10 platforms for North America in the Appsflyer Remarketing Index and is amongst the fastest-growing companies in the 2023 Inc. 5000 Regionals: Pacific list. This is the result of the dedication, trust and hard work of our team, and the loyalty of our customers. We look forward to driving fast-paced innovation and greater profitability together with Affle.”

 

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JetSynthesys' Real Sports onboards cricketer Veda Krishnamurthy

The agreement aims to strengthen Veda’s brand as a cricketer and entrepreneur globally

By exchange4media Staff | May 24, 2023 1:18 PM   |   3 min read

jet

Real Sports from the house of JetSynthesys has signed Indian cricketer Veda Krishnamurthy. The agreement aims to further strengthen Veda’s brand as a cricketer and an entrepreneur globally. Headquartered out of Pune, JetSynthesys is a new-age digital entertainment and technology company with a global foray into gaming and esports, digital entertainment, wellness, and livelihoods.

Veda Krishnamurthy is a household name in the Indian cricketing circuit, having represented the country in over 50 One Day Internationals (ODIs) and 76 Twenty20 Internationals (T20Is). Her flamboyant style of play and fearless attitude have won her a legion of fans, making her one of the most popular players in the Indian cricket team.

Talking about the association, Rajan Navani, CEO and Founder, JetSynthesys said, ‘’We are honoured to welcome Veda to our Real Sports family. Veda has been an inspiration for many, and we are excited to work together to further enhance and stimulate her vision globally. We at Real Sports have always cared about our clients and brands alike and aim to bring strong partnerships to life. We hope to accomplish the same with Veda and look forward to some great work together.’’

Excited about the new development, Tarish Bhatt, Chief Business Officer, Real Sports said, “We are delighted to have Veda Krishnamurthy onboard. She embodies the spirit of cricket, and her performance on the field has inspired a generation of young cricketers. We are confident that her association with Real Sports will help create the right brand presence for Veda and reach out to the desired audience.”

Real Sports has a roster of eminent sporting personalities and works with some of the leading athletes across India, Europe, Oceania, and Asia-Pacific. Recently the company onboarded ace badminton champion, Saina Nehwal. The partnership between Real Sports and Veda Krishnamurthy is a perfect match, bringing together a brand that has been at the forefront of the sports marketing industry for decades with a cricketing icon who has captured the hearts of millions. With this association, Real Sports aims to strengthen its position as a leading sports marketing brand in India and globally.

Sharing her thoughts on the partnership, All Rounder Veda Krishnamurthy said, ‘’I am thrilled to be associated with Real Sports, a brand that has been synonymous with quality sports marketing and am optimistic about this venture with them. I genuinely believe that Real Sports shares my goals and ideals for the brand perception that I am envisioning. I look forward to leverage their industry knowledge and expertise for projects and collaborations in the future.’’

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Google Marketing Live announces Generative AI advances & tools

The idea is to encourage advertisers and vendors to easily create customized product imagery, improve ad relevance, scale campaigns, and better manage creative assets

By exchange4media Staff | May 24, 2023 11:42 AM   |   4 min read

Google

At the 10th edition of Google Marketing Live, held on May 23, the technology behemoth announced the launch of several new generative AI advancements and tools for Google Ads, Performance Max, Product Studio, and Search Generative Experience (SGE) in Search Labs. The company hopes to encourage advertisers and vendors to easily create customized product imagery, improve ad relevance, scale campaigns, and better manage creative assets.

In one of the blog posts announcing the release of the tools, the company noted “In e-commerce, eye-catching images are a business’s digital window displays — and merchants with the right mix of imagery online can get better results. In fact, while many product offers on Google have just one image, we see an increase in both impressions (+76%) and clicks (+32%) for product offers that include more than one image (as per Google Data, Global, April 6th, 2023).”

It continued, “Our new Product Studio, designed with Google’s AI Principles top of mind, brings the benefits of generative AI to businesses of all sizes, helping them easily create unique and tailored product imagery for free and get more value from the images they already have.” These features include adding custom product scenes; removing a distracting product background; quickly increasing resolution.

Meanwhile, Performance Max is meant to be one of the best examples of how AI-powered campaigns can drive growth for business. “Advertisers who use Performance Max achieve on average over 18% more conversions at a similar cost per action, which is up from 13% roughly a year later. We’re bringing generative AI to Performance Max to make it even easier for you to create custom assets and scale them in a few clicks. Just provide your website and Google AI will start learning about your brand to populate your campaign with text and other relevant assets. We’ll even suggest new images generated just for you, helping you stand out to customers across a wider range of inventory and formats. This capability will also be available through the new conversational experience in Google Ads. Global testing will begin later this year.”

Regarding the announcements made at Google I/O around new generative AI capabilities coming to Search, the statement noted, “These new experiences will make Search smarter and simpler, and Search will continue to be a jumping-off point to the best of the web, including your business. As the future of Search evolves, the future of advertising will evolve too — bringing more opportunities to grow your business and showcase your brand. This new Search Generative Experience (SGE) can be found in Search Labs, a place to access Google Search experiments. At I/O, we showed how ads will appear above and below this new experience. Now, over the coming months, we’ll experiment with Search and Shopping ads that are directly integrated within the AI-powered snapshot and conversational mode. We’ll also experiment with new formats native to SGE that use generative AI to create relevant, high-quality ads that are customized to every step of the search journey.”

Google also announced advances to its Merchant Center, dubbed Merchant Center, while noting the number of businesses using Merchant Center has doubled in the past two years. According to the release, “Merchant Center Next is a simplified version of the platform, built to make it easier for smaller merchants to get started, find customers online and grow their businesses. And while we’re simplifying, the features that larger retailers rely on aren’t going anywhere. One way we’re doing that is simplifying how to set up a product feed. In the past, merchants setting themselves up on Google for the first time had to manually add their products, prices, images, descriptions and other details. In Merchant Center Next, we’ll automatically populate a merchant’s product feed with the information we can detect from their website (merchants can always edit what gets pulled in, or turn this off) — making it easier to quickly show their products across Google.”

 

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Twitter’s pay-per-article en route: Will it get a flying start?

While some industry observers say making consumers pay for subscriptions wouldn’t be an easy task, others opine that the feasibility of paying per article will attract certain users

By Shantanu David | May 24, 2023 8:41 AM   |   5 min read

Twitter

As the month of May winds down, and updates from Twitter continue to blip on the news radar, industry watchers are waiting for Elon Musk’s promise of a pay-per-article feature to debut on Twitter. Since his acquisition of the social media and microblogging platform last October, Musk has brought about a flurry of product and organizational changes. The Twitter-verified blue tick was rolled out as a paid service apart from other updates, ranging from allowing monetization of content by creators on Twitter as well as the introduction of long-form video streaming and more.

Musk, who had previously stated his aim to transport a million human colonists to Mars by 2050, at the end of April said that come May the social media platform will allow media publishers to charge users on a per article per click basis. Musk tweeted that the feature would allow users to not "sign up for a monthly subscription to pay a higher per article price for when they want to read an occasional article.”

While that feature is still awaited, exchange4media spoke to industry veterans on how this would impact news media publishers around the world, and its level of impact in a price-sensitive market like India.

Dr Kushal Sanghvi, Head - India and SEA, CitrusAd, says, “Headlines, breaking news, entertainment buzz, are all streaming continuously and for free across your social and media and FYPs. While paid subscriptions to news publishers are becoming increasingly common in mature markets in the West, it will require a huge shift in the thought process of Indian consumers for the same to take place here.”

Nakul Dutt, Strategy Director at Foxymoron (Zoo Media), agrees, noting that at present there are more than 500 million Indians who consume news online, out of which only a fraction subscribe to one or more online news platforms. “Making consumers pay for subscriptions is not an easy task primarily because of three reasons. In the physical world, one used to pay for the newspaper to consume news; in the online world almost all of the content is free.”

“Second is the consumption behaviour, with so many publishers, consumption of news is getting fragmented. While some mature consumers are publisher-first, others tend to either follow content-first-specific publishers for specific genres or content discovery approach, relying on aggregators or information platforms like Twitter for their daily dose of news,” he adds.

“Another important point is the general nature of the online ecosystem. Digital is about instant gratification. The intent is towards fulfilment and not a commitment - the destination. Because of this lack of brand loyalty in the digital world, publishers need to first champion discovery and retention before acquisition – subscribers.”

On the other hand, Mitesh Kothari, Co-founder and Chief Creative Officer, White Rivers Media, says the recently announced pay-per-article feature has been accompanied by a significant level of appreciation.” It’s similar to people on OTT platforms who do not want to buy yearly subscriptions and are given the option to pay on a monthly basis. When it comes to articles, the monthly subscription fee drives away a substantial number of readers who were probably looking for one article in particular, or who just do not want to get into a monthly commitment.”

Kothari says readers who want to take the monthly subscriptions can go ahead as usual. “However, the feasibility of paying per article will certainly attract the category of people who are somewhere in the middle. How this whole thing pans out in the long run is something that we will be able to tell only with time.”

Sanghvi also believes that it’s a question of wait-and-see, stating that in any case, Twitter needs to find consumers who are ready to pay. “And that this can be done only when consumers are getting content that is relevant to them and access to information that affects them. This holds equally true for the publishers’ side as they want to reach consumers who’ll be interested in their news products.”

It is important to note that all these changes come even as many advertisers have paused or moved entirely out of advertising on the platform, taking a cue from liberal individuals and organizations who decried Musk’s seeming pandering to the right, including allowing political advertising and reinstating the accounts of ‘alt-right’ icons Donald Trump and the rapper known formerly as Kanye West.

That’s why, in what was clearly meant to be a soporific for advertisers, it was announced last week that Linda Yaccarino, the former head of advertising at NBC Universal, is taking over as CEO of Twitter in little more than a month. Musk will remain involved as executive chairman and chief technology officer, even as he reinstated his commitment to transforming Twitter into X, “the everything app”.

Stay tuned for a breakdown of that this week.

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