TRAI asks 5 MSOs to comply with NTO provisions

The operators have been asked to report compliance as per the new regulatory framework within seven days from the date of issue of the direction

e4m by exchange4media Staff
Updated: Aug 30, 2019 11:31 AM
TRAI

The Telecom Regulatory Authority of India (TRAI) has asked five multi-system operators to comply with the New Tariff Order.

The regulatory body has listed some key points on which the operators are found to be not complying. The operators have been asked to report compliance as per the new regulatory framework within seven days from the date of issue of this direction.

GTPL Hathway Ltd was found to be not complying with the New Regulatory Framework, 2017, on the following points:
• IVRS facility of GTPL Hathway Ltd. does not have provision for complaint registration.
• The consumer portal of GTPL KCBPL has very limited facilities. The facility of up gradation and modifications in subscription is not available on consumer portal.
• LCOs without GST Registration are collecting tax amount from the subscribers but not depositing it.

On scrutiny of the reply received from Hathway Digital Pvt Ltd, it was found that it still does not comply with the New Regulatory Framework on the following:
• Facility of bill generation is available in LCO portal, but the customers are not able to get itemised billing in most cases even after the request of the subscriber.
• LCOs without GST registration are collecting tax amount from the subscribers but not depositing it.

Siti Networks Ltd. has been found to not comply with the New Regulatory Framework due to the following reasons:
• LCOs can provide itemized invoices to consumers but most of the LCOs are not providing the same. Some LCOs are providing their own cash memo bills.
• IVRS facility of Siti Networks Ltd. does not have any provision for complaint registration.

IMCL has been found to not comply with the New Regulatory Framework on the following points:
• LCOs are not providing the itemised invoices to the consumers. Some LCOs are providing their own Cash memo bills.
• Consumer portal provided by IMCL is not working.
• IVRS facility of IMCL does not have any provision for complaint registration.
• LCOs without GST Registration are collecting tax amount from the subscribers but not depositing it.

On scrutiny of the reply from Den Networks Ltd., it was found that it still does not comply with the New Regulatory Framework on the following:
• LCOs are providing their own cash memo bills using card system for payment receipts, while the subscribers are not able to get itemized bills.
• Facility of up gradation and modification in subscription is not available on Consumer portal.
• LCOs without GST Registration are collecting tax amount from the subscribers but not depositing it.

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