Three Days to Go! Let's Discuss the Marketer and Machine Conundrum at #e4mConclave

The overarching theme for the exchange4media Conclave is 'Marketer and Machine: How AI will transform marketing?' The event will be held on November 16 in Mumbai

exchange4media Staff 13-November-2018

e4m conclave

Artificial Intelligence has transcended the sci-fi fantasy world right into the real world rapidly shaping a world that looks a lot like Spielberg's Minority Report. The applications of artificial intelligence are industry agnostic, wide and varied. AI is soon finding its way through the marketing industry, giving strength to the data-rich ecosystem. 

For now, AI is primarily used in recommendation engines and predictive analytics. Some companies are attempting to use it for real-time bidding infrastructure. This narrow zone in which AI is aiding marketers is expected to soon explode. 

Technologies like 5G in telecommunications which will trigger applications like Internet of Things will present new challenges and drive growth of AI for businesses, says Anil S Nair, CEO & Managing Partner, L&K Saatchi & Saatchi India. “AI will shorten the consumer decision making process,” says Nair. He predicts that aspects of Search and Choose before buying will collapse into one when AI takes over because the machine takes over, because it “preempts the needs of the consumer and addresses those needs based on the behaviour pattern of the consumer.” 

Marketers typically attempt to influence consumers at every stage of their decision-making process. When the process collapses, the marketer will need to pack in a punch in the limited opportunities available, says Nair. He quickly adds that while that may be the case for traditional marketing activities, AI will provide a multitude of layers where marketers can still influence a buy. 

Therefore, marketers are treating machines as allies and not competition. “Machines have the power to amplify the decision and accelerate its impact. That's where AI could play a big role,” says Suvodeep Das, Vice President - Marketing, Sodexo Benefits and Rewards Services. 

Marketers and agencies alike have therefore embraced AI and are attempting to make sense of it all. Just this year Publicis Groupe launched its proprietary AI platform Marcel which has been built by Microsoft. IBM’s AI marketing solution - Watson - which was built in 2011 has been helping marketers boost digital marketing. 

But there are a few gaps in the AI-Marketer relationship. For one, “marketers do not understand the machine,” says Nair. “It sounds harsh, but it’s true,” he says. The reverse is true as well. The machine-makers do not understand the needs of the marketer. Describing the gaps in the relationship, Axon Alex, Head of Strategy, Jack in the Box Worldwide, says, “Marketers understand the possibilities of machine. But the machine is far from perfect right now to be understood.” 

Alex adds, “Until we achieve the singularity of Marketer and Machine, it’s still the marketers’ job in identifying problem. However, the marketing wizards armed with AI will be better equipped to execute the more important task of identifying the problem with better precision rather than generalising and educated guesswork which is the case today.”

Varun Duggirala, co-founder, The Glitch, believes that although there are gaps, the tremendous amount of learning that is taking place on both sides is the biggest positive of this situation. He says that if the marketer is unable to grasp the complete range of abilities of the machine and use that to her advantage, then it is not the machine’s fault. 

Duggirala had one piece of advice for the tech giants building and developing AI for marketing. He said, that the tools and technology need to be tuned in a B2C fashion rather than B2B to enable marketers to use these tools.

All the marketers and agency leaders exchange4media spoke to said that predictive analytics is the one AI-led tactic that they are most looking forward to work with in the future. The experts also said that they would like to see AI help in achieving personalisation at scale, move away from interruptive advertising to value-added advertising that targets consumers at the right moments. 

We are standing at the threshold of an exciting world that will make sci-fi reality. Technology is changing the marketing ecosystem and redefines the roles and responsibilities of the marketers. Experts will discuss all these changes and understand the macro-trends that will define the future of marketer and machine at the exchange4media Conclave on November 16 in Mumbai. 

The overarching theme for the Conclave is “Marketer and Machine: How AI will transform marketing?” Attend the enlightening sessions to hear what other expert speakers from around the globe have to say about Marketer and Machine.  

For more details click here. 

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Big Bazaar introduces ‘Cook Along’ platform for home chefs

Celebrity chefs to prepare dishes on show to be launched on December 24 on YouTube channel

exchange4media Staff 1 hour ago

big bazaar

Big Bazaar has introduced a new platform ‘Cook Along’ where home chefs and food lover can watch and cook dishes at the same every day. 

The platform will launched on December 24 at 5pm on Big Bazaar’s Youtube Channel.

The dishes will be prepared by the country’s celebrity chefs.  Home chefs can directly interact with the chefs as they prepare the dishes. The chefs will answer all questions, clarify doubts and even share tips for mastering restaurant style cooking. 

‘Cook Along’ will also provide recipes for special occasions and festivals. 

Launching the platform, Pawan Sarda, Head Digital – Future Group, said, “Taking a simple insight which prevails across every household and dilemma of every homemaker, this show is going to address exactly that. This is one of the biggest engagement ideas created through recipes and storytelling. We believe this will create new ways of engaging with our customers, further strengthening loyalty towards our brands, leading to consumption.”

Further easing out the cooking process, Big Bazaar’s ‘cook along’ will soon introduce ‘Recipe Kits’ of dishes that will be prepared the next day. These kits will include all ingredients that are needed to prepare the dish. Recipe kits will also be available at the nearest Big Bazaar store for the convenience of the consumers. 

Big Bazaar will also launch a LIVE cookery studio where customers can witness a LIVE demo by local chefs and also participate every day. 

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Bizongo announces launch of new brand identity along with logo

Revamp as per company tagline ‘Everything Packaging’

exchange4media Staff 3 hours ago


Packaging solutions platform Bizongo has announced the launch of its new brand identity. 

Along with launching a new logo, the company has undergone a complete brand revamp for its solutions-Procure Live, Design Square and Partner Hub. 

The identity is as per the company’s mission to live up to its tagline ‘Everything Packaging’. Bizongo now plans to enter international markets of USA, Middle East, and Southeast Asia, backed with robust technology solutions and a strong foothold in the Indian market. 

Bizongo, which was launched in 2015, will aid, empower and create value for the $50 billion packaging ecosystem in India. Its new identity represents the company’s value proposition that encompasses everything from design and development to procurement, thus unifying the complete packaging experience on a single digital platform. 

On launching the new brand identity, Bizongo CEO Aniket Deb said, “Bizongo was founded on the firm belief that creativity and technology combined, have the potential to set into motion transformation across industries. Today, we have evolved to become a brand that has been responsible for bringing in experience, efficiency, and innovation to the packaging ecosystem. We have also advanced rapidly to become the go-to choice for India’s leading companies for all their packaging needs. The evolution into a single platform that caters to all needs of packaging required us to give this company an identity that resonated with the same idea. A massive growth rate called for a massively appreciated and understood identity.”

Bizongo’s new identity has been designed and developed by Mumbai-based design and digital company, The Minimalist.

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IPL Auction 2019: 60 players sold for Rs 106 crore

Jaydev Unadkat and Varun Chakravarthy attracted highest bid of Rs 8.4 crore

exchange4media Staff 10 hours ago


At the Vivo Indian Premier League (IPL) auction 2019 held in Jaipur on Tuesday, 60 of the 70 slots were filled. And of these 60 players sold, 40 were Indian and 20 international. The total money spent was Rs 106.8 crore.

New talent Jaydev Unadkat and Varun Chakravarthy attracted the highest bids of Rs 8.4 crore each and were bought by Kings XI Punjab and Rajasthan Royals, respectively. They were followed by England upstart Sam Curran for whom Kings XI Punjab shelled out Rs 7.2 crore. The latter was the highest foreign buy.

While Chakravarthy emerged as the biggest surprise, popular cricketers such as Cheteshwar Pujara, Brendon McCullum and Alex Hales remained unsold.

Mumbai Indians shelled out Rs 1 crore for ace cricketer Yuvraj Singh, which happened to be their biggest steal in the tournament's 11-year history. They also brought back Sri Lankan pacer Lasith Malinga who played for them for a long time. He was bought at the base price of Rs 2 crore.

While nine players commanded the highest starting bids of Rs 2 crore, the majority began at Rs 20 lakh base price.

Last year’s IPL player auction was held in Bengaluru where Rs 431.7 crore was spent across two days by the eight franchises. In total, 169 players were sold to the eight franchises.


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Star Sports curates special shows for VIVO IPL 2019 Player Auction

Channel to broadcast player auction in 4 languages; Gautam Gambhir to debut as expert

exchange4media Staff 1 day ago

ipl auction

The forthcoming VIVO IPL 2019 Player Auction is set to be an unparalleled spectacle with Star Sports, the official broadcaster of the tournament, geared up with a special line up of programming shows for all cricket fans across the country.

VIVO IPL 2019 Player Auction will be held in Jaipur on Tuesday. The live coverage of the auction will be preceded by a 60-minute special pre-show starting from 2.30pm.
The broadcast of the 12th edition of the player auction will include live expert reactions, analysis and a special spotlight on all leading developments throughout the day, featuring cricket experts like Gautam Gambhir, David Hussey, Dean Jones and Kiran More.
Star Sports also launched the second edition of the VIVO IPL Election Se Selection as a lead up to the VIVO IPL 2019 Player Auction. VIVO IPL Election Se Selection offers fans an opportunity to vote for their favourite player who they wish to see playing in their favourite VIVO IPL team. 

The campaign has received massive response so far with over 3.1 million fans voting on the official portal
Yuvraj Singh and Brendon McCullum are the most voted players overall so far, whereas Chennai Super Kings, Delhi Capitals and Kings XI Punjab fans have voted the most.

VIVO IPL 2019 Player Auction has received an overwhelming response from fans and was viewed by 46.5 million people across the Star Sports network.


List of experts:
Hindi: Gautam Gambhir, Kiran More and RP Singh
Select Dugout (English): Dean Jones, Anil Kumble and David Hussey
Tamil: Hemang Badani, S Badrinath, L Siva, Muthuraman R and RK
Telugu: C Venkatesh, Kalyan Krishna, Vindhya Vishaka and Venugopal Rao
Anchors: Mayanti Langer, Jatin Sapru and Arjun Pandit

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Vyoma Media bags digital outdoor advertising mandate for TVS XL100

The campaign will be across Karnataka, Bihar and Uttar Pradesh

exchange4media Staff 2 days ago

TVS vyoma

Vyoma Media, the out-of-home digital solutions company, has announced that they have been awarded the digital outdoor advertising mandate to promote launch of two TVS XL100 vehicle models—TVS XL100 Comfort and TVS XL100 HeavyDuty i-TouchStart. 

TVS XL100 HeavyDuty i-TouchStart will be the first heavy duty vehicle in India to have an electric start based on the integrated starter generator system.
Vyoma Media will aim to build on the affinity towards the TVS brand by engaging consumers through their smart displays at ticket counters across Karnataka, Bihar and Uttar Pradesh railway stations. This content will include localisation and with a core focus on raising awareness. The campaign’s creative will be showcased in two different languages – Kannada and Hindi – and the resulting SMS’s on the viewers’ mobile phones will be in the same language as shown in the creative they have responded to. Further engagement will be ensured when the respondent is redirected to the brand’s product page where potential buyers will be able to engage with the customer care team and ask any questions that they might have.
The campaign for TVS XL100 Comfort will be seen across cities in Karnataka while the campaign for TVS XL100 HeavyDuty i-TouchStart will be across cities in Uttar Pradesh and Bihar. Both the campaigns will run for a period of 2 months.
This is the second brand campaign Vyoma has initiated for TVS recently.

S Vaidyanathan, Vice President – Utility Products TVS Motor Company Ltd. said, “We wanted to initiate a campaign with a focus only on interactive and localised creative. Vyoma’s displays, placed at prominent locations will allow us to integrate and amplify the brand’s campaign for TVS XL100 Comfort and TVS XL100 HeavyDuty i-TouchStart in its key markets. It will also ensure that our brand loyalists are aware of the new innovative features in the vehicle and help us maintain top of the mind recall.”

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Dentsu Webchutney and UN Women #DrawALine to end violence against women

The film Lakeer is a beautifully crafted piece that takes us through a series of traumatic events in the life of a woman living in rural India

exchange4media Staff 2 days ago


Dentsu Webchutney, the digital agency from Dentsu Aegis Network, has partnered with UN women to raise awareness about gender violence that goes unnoticed with their new campaign #DrawALine. Aimed at spreading a message in a very clear yet powerful manner, it had to be emotional yet relatable in a way that could easily be understood across geographies and demographics.

Gender violence is a harsh reality that we can no longer ignore, and there will never be a better time to speak up, than now.

The issue has been plaguing our society for way too long, and despite the country’s rapid rate of development, stories of domestic violence and physical abuse are repeatedly witnessed across different facets of society… be it urban or rural, high net income or below poverty line households.

The bigger pressing issue is that this very gender bias has been instilled in the society through a history of oppression and patriarchy, the light portrayal of domestic violence by media, and a general lack of coverage. This has become a reality that many women have come to accept. Either out of fear, or not seeing a way out, many endure such troubles without ever speaking up.

As concerned individuals the question is often asked, where do we draw a line? At what point has one individual had enough?

The result is the short film Lakeer, a beautifully crafted piece that takes us through a series of traumatic events in the life of a woman living in rural India. The challenge however, was making the audience feel just as uneasy as the protagonist in the story.

It did so by using different elements of suspense, combined with perfectly timed audio cues that make the viewers feel restless and anxious. The conclusion left its audience with introspective questions about how the world needs to change in this regard… precisely the intended result of the campaign.

The symbolism in the film depicts the inter-generational cycle of violence and how it pervades into the daily life of women. By the end of it, it becomes very clear that is high time for us to stop this injustice, and #DrawALine where it truly matters.

Salina Wilson, Programme Analyst, UN Women, had this to say about the initiative “This is a short film we made with all our hearts - a cloud of despair, lined with the ray of hope that women, children, and just as importantly, men across the world, will find the courage to listen and speak about gender violence.”

Sudesh Samaria, Chief Creative Officer and Co-founder, Dentsu Webchutney, added "Violence against women and girls is something we all need to overcome, and as responsible individuals, it is time we come together to #DrawALine once and for all. Despite the film’s harsh visuals and narrative, we felt that this is a story that needs to be told."

Anil Kumar, Executive Vice President, Dentsu Webchutney, said “This campaign aims at creating something simple, yet audio-visually powerful that stays with the people. As a cause, it is one we adamantly stand for, and we truly relished the opportunity to work with UN Women, and support the mission in the best way we can.”

Campaign film

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Johnson & Johnson talc sometimes tainted with asbestos, reveals report

From at least 1971 to the early 2000s, the company’s raw talc and finished powders sometimes tested positive for small amounts of asbestos

exchange4media Staff 2 days ago

J & J

According to media reports, an investigation has revealed that Johnson & Johnson’s iconic product, the talcum powder, was sometimes tainted with carcinogenic asbestos and that J&J kept the information from regulators and the public.

It was found that from at least 1971 to the early 2000s, the company’s raw talc and finished powders sometimes tested positive for small amounts of asbestos. The company executives, mine managers, scientists, doctors and lawyers fretted over the problem and how to address it while failing to disclose it to regulators or the public, the media report said.

The documents also depict successful efforts to influence US regulators’ plans to limit asbestos in cosmetic talc products and scientific research on the health effects of talc.

A small portion of the documents have been produced at trial and cited in media reports. Many were kept from public view by court orders that allowed J&J to turn over thousands of documents it designated as confidential.

The earliest mentions of tainted J&J talc were found from 1957 and 1958 reports by a consulting lab. They describe contaminants in talc from J&J’s Italian supplier as fibrous and “acicular,” or needle-like, tremolite. That’s one of the six minerals that in their naturally occurring fibrous form are classified as asbestos.

Most internal J&J asbestos test reports that were reviewed did not have asbestos. However, while J&J’s testing methods improved over time, they have always had limitations that allow trace contaminants to go undetected and only a tiny fraction of the company’s talc is tested.

The World Health Organization and other authorities recognise no safe level of exposure to asbestos. While most people exposed never develop cancer, for some, even small amounts of asbestos are enough to trigger the disease years later.

The evidence of what J&J knew has surfaced after people who suspected that talc caused their cancers hired lawyers who knew from earlier cases that talc producers tested for asbestos and began demanding J&J’s testing documentation.

What J&J produced in response to those demands has allowed plaintiffs’ lawyers to refine their argument: The culprit wasn’t necessarily talc itself, but also asbestos in the talc. That assertion, backed by decades of solid science showing that asbestos causes mesothelioma and is associated with ovarian and other cancers, has had mixed success in court.

J&J declined to comment further for this article. For more than two months, it turned down repeated requests for an interview with J&J executives.

The company referred all inquiries to its outside litigation counsel who has rejected the findings as “false and misleading.” 

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We are big and we want to be bigger: Kartik Mohindra, Pernod Ricard India

Kartik Mohindra, CMO, Pernod Ricard India, spoke about the new association and how Pernod Ricard is looking at brand amplification involving cricketing and non cricketing platforms

Ruhail Amin 11 hours ago


Royal Stag recently announced its five year partnership with the International Cricket Council (ICC). The partnership has once again reiterated that sporting platforms have become effective marketing platforms for brands across the board. In this exclusive interview, Kartik Mohindra, CMO, Pernod Ricard India, spoke about the new association and how Pernod Ricard is looking at brand amplification involving cricketing and non cricketing platforms.

Does this association underline the growing influence of sporting platforms as effective marketing channels?

Yes it does. There are two reasons, first is that sports is about active viewership, GEC is also active, but lesser, it is almost passive from a viewership standpoint.  When you are speaking about GECs, you are also talking about viewership getting split between various members of a particular household. As marketers you have to understand who is driving the choice of programming in a particular household.

When it comes to sports, by and large, you are very clear about who you are reaching out to. In my opinion if there is a major sporting activity, like the upcoming World Cup, you know that TV viewership and print readership is going to be skewed for that time behind the fever of the World Cup. 

Also, sports in India used to be only cricket and it was extremely expensive. But as you see, with the Indian Soccer League, the Indian Kabbadi League, Badminton League, all these sports are also getting their rightful place under the sun.  And with it, a lot of new avenues have opened up for a number of brands. 

Even within cricket, if you look at IPL, it brought to the table so many sponsors or brand partners, which were not there earlier when it came to international cricket. But when everybody jumps on the bandwagon, the problem of standing out arises. 

To me there are a lot of sporting events which have too many brands, so I sometimes wonder who is getting picked up. It is maybe only a reminder communication at some point. So it is about integrating deeper and deeper. We are not only partners with ICC, we also have a whole 360 camping around it to amplify the association.

The Royal Stag campaign " Make It Large' has featured across platforms and still continues to move audiences.  What would you call the factors that have made this campaign so successful over the years?

I believe there is a lot of internal passion behind Royal Stag and what it has become, and there is a lot of belief in what the brand does and the position that it has taken. That is also something which keeps the consistency going through the length and breadth of our organization.

What makes it so impactful is that it is a very simple insight which is true for each one of us—“It's your life, make it large.” At every level this is what each one of us aspires to do and it does not change in my opinion with time. 

When we started with this campaign it was 2004 and today is 2018.  So 14 years on, the aspiration has still not changed. It may have moved to another level and they also want to move on to the next and then the next. That is the sentiment and that is the insight we are at and we are about being that brand which inspires the audience to go out there, dream and achieve.

If you see, for this campaign, we have not picked up stars; we have picked people who from nothing have made massive name, who embody the philosophy of the brand. There are many cricketers over the years who we found even before they entered the national team and they went on to captain the country. 

For the marketer today there are so many platforms to communicate, has it made marketing more effective or more complex?

I think it is wonderful. The Indian audience is expanding; their desires and their interests are evolving. If you take the digital media, it has opened up a whole landscape of interests for people. So they are naturally going to get associated with so many things.

From a marketer's standpoint, you have to continuously track what is gaining more prominence, what is more inspiring, what associates better for your own brand, and then you latch on to it.  But the minute you do, do it with all your heart.

This choice also gives us a lot of opportunity to go out there and do different things. Life for marketers was a lot simpler earlier; it is a little more difficult now and therefore a little more exciting too.

We are big and we want to become larger, we want to spread our wings across many countries around the world, make our presence felt, and this association with ICC is one of the steps in that direction.

Tell us about your new ICC campaign, which platforms are you targeting?

It is going to be a multi media campaign and we are not going to be limited to television only. Digital is important and will continue to be important for us and another primary vehicle from my standpoint.

The print media is equally important, and last but not the least is out of home. We on our part have not finalized the plan or the mix but we are going to leverage every touch point that we can possibly have.

After this association with ICC, are you looking at partnering with other sporting platforms too?

We have a very wide portfolio within the group Pernod Ricard and with the footprint that we have in India, there are several brands which are associated with several sports.  We have Imperial Blue which has previously been with hockey and is currently also with football. So we closely monitor the viewership patterns and accordingly associate our brand with those. So it's a moving target.

@columbia Drop Out, @e4mtweets, @BWorldOnline... Past @timesnow, @htTweets, @timesofindia

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Ashok Amritraj honoured by the French Government

Indian producer in Hollywood & Hyde Park Entertainment Founder, Amritraj, was conferred with the French distinction of Order National du Merite for his contribution to the arts in France & the world

exchange4media Staff 4 days ago

Ashok amritraj

Renowned Indian producer in Hollywood, Hyde Park Entertainment Founder, Ashok Amritraj, was conferred with the French distinction of Order National du Merite awarded by the President of the French Republic on December 14.

At a ceremony in Mumbai, Amritraj was presented with the Knight of the Order of Arts and of Letters (Chevalier de L’Ordre des Arts et des Lettres) medal. Present at the ceremony were French Minister for Europe and Foreign Affairs, Jean-Yves Le Drian and Ambassador of France in India, H.E. Alexandre Ziegler.

The Order of Merit is part of France’s premier award, the Legion of Honor, and is awarded “to recognise eminent artists as well as people who have contributed significantly to furthering the arts in France and throughout the world.”

Amritraj enjoyed a successful professional tennis career prior to establishing Hyde Park in 1999.  He has produced over 100 movies in the span of his 30 year career.

In 2016, Amritraj was recognised by the United Nations for his role as a committed agent of change in his native country. Amritraj was appointed by U.N. India as its first Goodwill Ambassador for the 17 Sustainable Development Goals, including poverty and hunger alleviation, improvements in water and sanitation, and promoting gender equality.

“I am humbled and privileged to receive this honour. I would like to thank the government of France for the Order National Du Merite and for recognising my journey in the world of cinema. This award is a tribute to the growing cooperation between the film industries of France and India, an idea whose time has come,” expressed Amritraj.

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IPRCCC 2018: Panel discussion on corporate social responsibility and nation building

Industry experts from Discovery India, Centre for Social Research, Home Credit, PR HUB, Quick Relations, and The Sedibus spoke at the ninth edition of IPRCCC

exchange4media Staff 4 days ago


The ninth edition of IPRCCC saw a panel discussion themed ‘Corporate Social Responsibility and Nation building’, where talks revolved around how communication supports in building blocks, bridging the gap between social responsibility and corporate governance.

Eminent names amongst the panellists were Sameer Bajaj, Director - Corporate Communications and External Affairs, Discovery India; Ranjana Kumari, Director, Centre for Social Research; Nidhi Malik, Vice President- Communications & CSR, Home Credit; Xavier Prabhu, Founder & MD, PR HUB; PK Khurana, Chairman & MD, Quick Relations; Deepa Balasubramanian, Head of Corporate Affairs, Malaxmi Group CEO, The Sedibus. The session was chaired by Ruhail Amin, Senior Editor, exchange4media Group.

Watch the video here, and scroll down to read the discussion: 

Initiating the session with how the term CSR can be made more ‘humanised’ rather than business centric, Balasubramaniam added, “Consumers identify brand through human connect and that’s what is precisely happening these days.” 

Talking about the need to redefine CSR, Prabhu added, “By saying CSR, you are already putting the corporate insight and that itself limits you from an outreach perspective. It should be changed upside down to focus more on the impact that it creates.” 

Speaking about whether brands should be more subtle when it comes to CSR and allow it to speak for itself, Malik added, “The day we stop taking CSR as a marketing tool and really take it as a social responsibility, things will change.” 

Speaking about how the whole CSR approach needs to be changed, Kumari added, “Earlier what we knew about the CSR was the foundations of the corporations. Doing some kind of a work, which nobody knew was going on. Today, it has opened up because the way the Government is looking at things like sanitation, Beti Bachao Beti Padhao and so many schemes and programmes. Also, as long as you call it a responsibility, it becomes a kind of a forced thing. We can call it accountability or something that you really want to contribute to.” 

Talking about what the future holds for CSR, Bajaj said, “Results show that by 2019, 50,000 crores will be spent by corporate in CSR. This is a good indicator but it needs to go deeper and we need to be more focused”

The session moved ahead with discussion around the challenges in maintaining the ethos in the corporate hierarchy with regard to CSR. Balasubramaniam added, “It is very important that there is unison in thought when CSR is being implemented and the message does not get lost in the hierarchy.” Further, Khurana added, “Unless the communication teams understand the core values of the CSR, they cannot communicate effectively. Communication team needs to go to each and every element of the CSR activity, understand it, bifurcate it and then communicate it.” 

Talking about the need to create value beyond the business, Prabhu added, “What people are asking today is whether you are genuine in doing the CSR and is it creating the desired impact?” Talking further about the need of CSR to come from the core business belief of the business, Bajaj added, “Leadership and individuals can change but the business does not. What does your business stand for, what are the values that you live for and what is that area which you think will engage the most with your audiences and where you can create an impact will create a long term value.”

Concluding the sessions with whether companies are realising that consumers are watching them closely when it comes to CSR, Mallik added, “Developed countries like America have seen that the purchasing goes up by almost 57 per cent wherein the companies are more emotional and socially active.” 


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