Onsitego releases white paper on making smartphones last

The extensive report covers the common problems faced by smartphone users and ways to make the most out of the devices

e4m by exchange4media Staff
Updated: Apr 15, 2020 8:55 AM
onsitego

Mobile phones are nearly indistinguishable from how they were when they debuted in 1983. The first mobile phone was the clunky and unwieldy DynaTac 8000X. Its owner was easily identifiable because the phone was so large and bulky it had to be carried by hand. Fast forward to 1993 and slicker Nokia devices had captivated audiences. Unlike the DynaTac 8000X, Nokia phones were fresh, fun, and came in multiple designs. Nokia introduced the first GSM devices, and everyone loved them because they allowed texting. Earlier mobile phones were an accessory carried by businessmen. After 1993, they captured the fancy of trendy teenagers.

 In the 2000s, the use of mobile phones exploded. Technology grew so sophisticated that mobile was now at the same time - a phone, a camera, a gaming device and more rolled into one.

The real breakthrough happened in 2007 when Apple introduced the iPhone. The iPhone was a phone, but it was much more. People could use it to pay bills, navigate, make reservations, shop, and much more. Developers began to create apps for smartphones making these devices far more than phones. The smartphone replaced conventional devices like home PCs, TVs, cameras, and music players. Today smartphone use is at the heart of everyday life and central to the economy.

Onsitego knows that in 2020, the mobile phone is the heart of most peoples’ lives. Smartphones are carried by everyone and help complete a mindboggling array of tasks.

 After studying the failure of 30,000 smartphones over 1 year, Onsitego found that there are some issues that are more common than others and that repairs can cost a lot of money. The brand, in its white paper “Making Smartphones Last Longer”, believes consumers need to be educated about how to take better care of their smartphones. For example, smartphones become slow when apps updated to the latest API version become slow and processor-heavy. When this begins to happen, a phone cannot meet the demands of new apps and becomes challenging to use, which in turn slows down the device.

 In the white paper, Onsitego reveals that often a phone is damaged well before it becomes obsolete. The most common issues reported with smartphones were found to be a damaged screen - 71% of the time, followed by a booting issue - 8%, complete device damage – 6% and liquid damage – 3% of the time. Other issues included battery damage, software issue, charging malfunction and camera malfunction.

According to Onsitego’s white paper, the extent of damage to a phone depends on the height from which it falls and the surface it lands on. For devices that were reported to have screen damage (71% of cases), screen repair or replacement was required in 97% of the cases. Back cover required repair or replacement in 15% of the cases, motherboard 11%, and in 13% of the cases it’s also the camera and battery that required repair. Since screen damage was reported to be the most common, it is recommended to use a protective case that provides protection from all sides and a screen guard to prevent scratches on the screen.


Booting issues are second most common, and accounted for 8% of the reported cases. It was found that installing a lot of third-party apps that are not cross-compatible with other apps and/or with the current OS of the phone can cause frequent crashes. Such devices have overheated motherboards and repeatedly shut down. In this case, when the device is to be repaired, the motherboard had to be repaired or replaced in 94% of the cases. In 55% of the instances the screen required repair, in 19% cases the back cover, and in 15% of the cases the battery also required repair. To avoid this problem, always uninstall any unused apps and delete files and images that are not required on the phone.


It is also common for phones to suffer damage from liquids. Many phones report of having water-resistance, but a majority of them still don’t. Some may only be splash resistant, while only a few are waterproof. The average cost of repairing a phone that suffers liquid damage is Rs. 9,700. The motherboard and screen required repair or replacement in 69% of the cases. In 14% of the cases, the device required full-body replacement, depending on the damage. 12% of the cases the battery was changed, and 11% of the time the back cover also required replacement. When a phone suffers liquid damage, the thumb rule is to switch off the phone, wipe it and remove the battery, SIM and Memory cards. Place it in a bowl full of silica gel packs that absorb the liquid. Lastly, never use hot air to blow dry a phone that has suffered liquid damage, as its harmful to the phone’s screen and battery and can leave it permanently damaged.

The average costs of repair per part are also reported in the white paper by Onsitego. A motherboard has the highest cost of repair at 39% of device price, with an average cost of Rs. 7,100, followed by the screen at 23% of device price or an average repair cost of Rs. 4,100. Back cover (8% of device price) and camera (7% of device price) commonly cost the same average amount of Rs. 1,600. Battery averages at Rs. 1,100. The least expensive repair part of the phone, the speaker-receiver, is at an average of Rs. 350.

According to Onsitego’s white paper, the extent of damage to a phone depends on the height from which it falls and the surface it lands on. For devices that were reported to have screen damage (71% of cases), screen repair or replacement was required in 97% of the cases. Back cover required repair or replacement in 15% of the cases, motherboard 11%, and in 13% of the cases it’s also the camera and battery that required repair. Since screen damage was reported to be the most common, it is recommended to use a protective case that provides protection from all sides and a screen guard to prevent scratches on the screen.

Booting issues are second most common, and accounted for 8% of the reported cases. It was found that installing a lot of third-party apps that are not cross-compatible with other apps and/or with the current OS of the phone can cause frequent crashes. Such devices have overheated motherboards and repeatedly shut down. In this case, when the device is to be repaired, the motherboard had to be repaired or replaced in 94% of the cases. In 55% of the instances the screen required repair, in 19% cases the back cover, and in 15% of the cases the battery also required repair. To avoid this problem, always uninstall any unused apps and delete files and images that are not required on the phone.

It is also common for phones to suffer damage from liquids. Many phones report of having water-resistance, but a majority of them still don’t. Some may only be splash resistant, while only a few are waterproof. The average cost of repairing a phone that suffers liquid damage is Rs. 9,700. The motherboard and screen required repair or replacement in 69% of the cases. In 14% of the cases, the device required full-body replacement, depending on the damage. 12% of the cases the battery was changed, and 11% of the time the back cover also required replacement. When a phone suffers liquid damage, the thumb rule is to switch off the phone, wipe it and remove the battery, SIM and Memory cards. Place it in a bowl full of silica gel packs that absorb the liquid. Lastly, never use hot air to blow dry a phone that has suffered liquid damage, as its harmful to the phone’s screen and battery and can leave it permanently damaged.

The average costs of repair per part are also reported in the white paper by Onsitego. A motherboard has the highest cost of repair at 39% of device price, with an average cost of Rs. 7,100, followed by the screen at 23% of device price or an average repair cost of Rs. 4,100. Back cover (8% of device price) and camera (7% of device price) commonly cost the same average amount of Rs. 1,600. Battery averages at Rs. 1,100. The least expensive repair part of the phone, the speaker-receiver, is at an average of Rs. 350.

Onsitego also reported that when a device costing less than Rs. 10K or over Rs. 50K is damaged, its cost of repair is highest and usually around 40% of its price. In case of a device priced between Rs. 10K and Rs. 20K, the cost of repair is often 33% of the device’s price. For a device priced between Rs. 20K and Rs. 35K, 27% of the device’s price is usually spent on repairs. Whereas, the cost of repair for a damaged phone priced between Rs. 35K and Rs. 50K is 32% of the device’s price.

Onsitego says that to get the most out of your smartphone, you should always remove unnecessary apps and files, as they slow down the phone’s processing power and the overall performance. Plus, it’s important to keep the phone updated with the latest software updates and regularly switch off and reboot the device to clear the phone's cache. Avoid using the phone while doing any strenuous exercises because doing so can damage the phone. Lastly, only download apps from verified sources.

Commenting on the white paper’s findings, Kunal Mahipal, Founder & CEO, Onsitego said “Smartphones are here to stay as an integral part of our life. They are also delicate and expensive to maintain. With the release of this white paper, we are taking to consumers our findings about the most common issues encountered with devices and what they can do to prevent them. In a good fraction of cases, we find that the reported issues could have been prevented if the user had more awareness. Having awareness of these issues, and taking care of their smartphones will ensure that people get consistent performance, for longer.”

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