Unlimited and well-interpreted data is the edge for creatives: CCO, Epsilon

John Immesoete talks about the changing role of CCOs in the digital era, new agency models and more

Venkata Susmita Biswas 20-July-2018

John Immesoete, Global Chief Creative Officer (CCO) of Epsilon Agency, has seen it all. He has done everything; from working on national television commercials, digital web series, direct, below-the-line and mobile expertise to television writing and producing. Now, Immesoete leads Epsilon Agency which is at the forefront of data-led creative advertising.

On his recent trip to India, Immesoete spoke to exchange4media about the CCO’s role in the digital age, leveraging data for better advertising and more. Here’s the edited excerpts of the interview:

The role of a CCO is being redefined in the digital age. What does the CCO of today need to be adept at?

The CCO of today needs to be more flexible, more nimble and more skilled. Our clients are more embattled now, with CMOs facing both shorter leashes and tenures than in the past. They expect rapid business growth at lower costs with a quicker turnaround from their agencies; from idea to implementation. A CCO has to deliver on all that, while still making breakthrough “never seen it before” creatives.

Data is the new oil. How do you apply data to creatives? What are the challenges that you face?

Oil was easy to apply to creatives; we usually used a basting brush. Data is trickier; we crumble it then bake it slowly at a very low temperature. I kid. The best creatives have always looked for an edge. Today, unlimited and well-interpreted data is the edge; it’s an intelligence that makes work better.

P&G has proposed a new agency model, drawing from the best talent across the industry. Is this a viable model? Your thoughts?

Like P&G, many clients have expressed interest in new agency models. It all hinges on the same thing: better results resulting from better thinking at lower costs. There are many viable models, but at Epsilon we believe a data-driven approach-- using the most true and real knowledge that yields the best insights – is the best model. Clients are embracing it.

How are you addressing the talent crisis in advertising? What have you learnt in the process?

The talent crisis in advertising is not new. There have always been more people who want to practice the craft than are skilled at doing it. I approach talent searches by keeping my eyes open to different people in many types of creative fields and industries, not just those with advertising experience or schooling. Diversity of thought and experience is important.

The Epsilon Agency claims to turn Big Data into Big Ideas. As a creative head, how have you kept up with the data revolution?

As Epsilon Agency’s CCO, I not only believe that we’ve kept up with the data revolution, but believe that we are leading the way. Data is truly Epsilon Agency’s competitive advantage. We see what other agencies don’t and are able to drive business for clients, thanks to powerful creative and data intelligence. We follow Einstein’s maxim: creativity is intelligence having fun.

Principal Correspondent, exchange4media, Mumbai Susmita is a digital marketing reporter at exchange4media. She writes on latest developments in the ever-changing world of digital media and in-depth stories on all things advertising.

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Kansai Nerolac Paints dedicates an iconic Durga mural in Kolkata

The portraiture, conceptualised by FCB Ulka and brought to life by artist Tushar Kamble, is inspired by the rich tradition of Bengal and local folklore

exchange4media News Service 9 hours ago

Kansai Nerolac Durga Puja

Kansai Nerolac Paints Ltd. (KNPL), one of the leading paint companies in India and pioneers of ‘Healthy Home Paints’ conducted a pujo activity, Nerolac Shera Para Shera Pujo across Kolkata and other cities of West Bengal. 

The brand unveiled a large Durga Maa mural painted on Hotel The Peerless Inn in Kolkata to commemorate this year’s pujo festivities. The event saw Bengali actor Rituparna Sengupta; Ram Mehrotra, VP, Sales & Marketing, India & Nepal at Kansai Nerolac; and Tapas De, General Manager at Hotel The Peerless Inn . 
  
Kansai Nerolac has effectively engaged with its customers through the product portfolio and customer awareness campaigns promoting transformation and environmental sensitivity over the years. The Durga Maa mural signifies the same vision of transformation and beautifying Kolkata in its fourth consecutive year celebration of Nerolac Shera Para Shera Pujo. 
  
The portraiture, conceptualised by FCB Ulka and brought to life by artist Tushar Kamble, is inspired by the rich tradition of Bengal and local folklore, currently adorns the walls at Peerless Inn, Taltala. Depicting the homecoming of Maa Durga, the elements used in the visual identity illustrate the grand celebrations that happen during pujo, when men and women rhythmically dance to the beats of the dhak along with traditional dhanuchi dance competitions. The mural also demonstrates the lions - vahan (vehicle) of Maa Durga. 
  
Commenting on the unveiling, Ram Mehrotra, VP – Sales & Marketing India & Nepal for Kansai Nerolac Paints Ltd said, “Bengal has always been an important market for us. Inspired by the cultural spirit and essence of the state, we have undertaken several activities to engage with our customers. In the past, we have launched ‘Shades of Bengal’ – a coffee table book that unravels various shades and spirituality of Bengal. The Durga Maa mural is yet another attempt to connect with our Bengali audience by adding colour and happiness to their lives on an auspicious occasion like this. The idea behind painting the mural at Peerless Inn was, if put simply, to make Durga Maa stay back, even after Durga Pujo concludes – a commemoration from Nerolac as giving joy back to the city of joy.” 
  
He added, “Nerolac, along with extensive support from paint trade dealers over the years, has continued to flourish. As a part of this year’s initiative, we also organised a community-building initiative called ‘Paintdaan’, wherein Nerolac dealers across West Bengal donated minimum one litre of paint towards the marvellous mural.” 
  
Supporting the initiative, Sengupta said, “I feel immensely proud to be a part of this magnificent unveiling! It is overwhelming to see such creative spells and love of the people of Bengal for Maa Durga, during this time. Shera Para Shera Pujo is indeed a distinguished initiative and Nerolac has been doing a great job of bringing local communities together, thus enhancing community building.” 
  
Commenting on the initiative, De said, “We are honoured to partner with Kansai Nerolac for this unique initiative. Durga Puja is the biggest socio-cultural festival in Kolkata and Kansai Nerolac has provided, a remarkable opportunity to host Durga Maa at our hotel. The mural showcases the true meaning of Durga Pujo.” 
 
 

 

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Hockey star Sandeep Singh to endorse nutrition brand Fast&Up

He will be the new face of Fast&Up multi-channel marketing campaign as well as brand engagement activities  

exchange4media News Service 10 hours ago

sandeep singh
Aeronutrix Sports Products Private Limited’s Fast&Up has got on board Indian professional Hockey Player and former national captain, Sandeep Singh as their brand ambassador. Sandeep Singh will be the new face of Fast&Up multi-channel marketing campaign as well as brand engagement activities.  

 

Recently, Sandeep Singh’s story was retold through his biopic - Soorma in which Diljit Dosanjh essayed the lead role. Famously known as Flicker Singh, Sandeep Singh played as full back and was a penalty corner specialist for the team; currently is a DSP in Haryana Police. Sandeep Singh’s passion for sports and fitness, his determination and spirit for the game makes him the right fit for the brand.

 

Since its inception, Fast&Up India has worked to educate sportspersons and fitness enthusiasts interested in living an active lifestyle about the importance of including nutritional supplements alongside an optimal diet and training routine to achieve the best results in a healthy manner. Fast&Up offers a range of health supplements under both sports nutrition and active nutrition. These include Fast&Up Fortify, Fast&Up Activate, Fast&Up Reload and more.

 

Talking about the association, Sandeep Singh said, “I have used Fast&Up personally and been an active promoter of the brand long before I considered to endorse it. In a highly competitive nutrition market, Fast&Up stems out as a brand that differentiates itself through a compelling story, a commitment to stay relevant and high quality products. I am very happy to associate with Fast&up and look forward to working with them closely.”

 

Vijayraghavan Venugopalan, CEO, Aeronutrix Sports Products Private Limited, said, “Fast&Up is one of the fastest growing sports and active nutrition brands in India. A lot of famous sports personalities have included our supplements in their routine and now it’s time reach out to people who aspire to be one of them. We are very proud and privileged to be associated with Sandeep Singh and believe that he is well suited for the purpose as he has been and still is inspiring a lot of upcoming sports enthusiasts and athletes. And since the Hockey World Championship is starting next month, having Sandeep Singh on board is a great addition to the brand. Through this association, we aim to strengthen its brand identity as the most trusted and reliable mobile sports and active nutrition brand in the nutrition supplement industry.”

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How brands celebrated Durga Puja

From TATA TEA to Max Fashion, we take a look at campaigns that beautifully captured the essence of Durga Puja.

exchange4media News Service 15 hours ago

MyntraDurgaPuja

Durga Puja is one of the most auspicious festivals celebrated in India. It reveres the goddess Durga and is extremely popular among the Bengali community throughout the world. 

The occasion also presents a huge opportunity for brands to reach out to them as they connect with their audience and strengthen their bonds. From TATA TEA to Max Fashion, we chalk out campaigns that beautifully captured the essence of Durga Puja. Here are few brand campaigns that managed to grab our attention.

TATA TEA

TATA TEA launched their latest film titled "Celebrate the Goddesses of our Homes" for their digital campaign 'Jaago Re' version 2.0. Conceptualised by team Wavemaker, the new digital film is an extension to the latest campaign of TATA TEA which is on the theme of pre-activism ‘Alarm Bajne Se Pehle Jaago Re’.

The new digital film draws a parallel between Goddess Durga and the women at home and office who are part of our daily lives, who make our lives better by working around the clock and multitasking tirelessly. Therefore, Durga Puja was identified as the perfect occasion to launch the digital campaign.

The campaign compares these women to the Goddess being worshipped during Durga Puja and how people fail to realise that these women are the images of the Goddess too. It is up to us to ensure that they are also given the respect that they deserve. The film ends with a powerful statistic on domestic abuse in India which is thought-provoking.

Max Fashion

The campaign has been conceptualised by JWT Bangalore. The ad revolves around the feeling of “Pujo toh eshei gyalo!” (Pujo is almost here!). While Durga Puja is just four days, the excitement of ‘Pujo’s almost here’ begins a couple of months prior. The festival is all about shopping for new clothes, food, family and pandal hopping.

Witnessing the city and its people gearing up for the festival is as exciting as the festival itself! In fact, most people begin their shopping very early as there is so much to buy for themselves, family and friends. And once you’re done with shopping, the agonizing wait begins which is even more beautiful.

Myntra

Myntra announced the launch of a 360-degree marketing campaign to attract shoppers in West Bengal ahead of the most awaited festival in the region, Durga Puja. One of the highlights of the campaign is a 35-second television commercial in Bengali with renowned theatre and film actor Sabyasachi Chakraborty and his family coming together for the first time to play the lead roles in the film. The commercial has been produced in a typical family setting with Sabyasachi Chakraborty, Mithu Chakraborty, Gourab Chakraborty, Arjun Chakraborty and Ridhima Ghosh playing their respective real-life roles. The spot shows viewers witnessing an executive delivering packages to a house, much to the astonishment of its residents, who in a lighter vein, joke about Santa Claus arriving at their doorstep for Durga Puja.

The film then captures the sentiment of the family members through their expressions as they unwrap their gifts. Ridhima in the meantime is witnessing the emotions of her family, for it is she who ordered the gifts to surprise them. Her voiceover also narrates the storyline of the ad and poses a question: “Who delivers all these moments of joy, the one who delivers or the one who placed the order?” By now it is evident that the gifts were ordered on Myntra, which was the ultimate source of their joy.

Kansai Nerolac

The brand conducted a much successful and popular activity, Nerolac Shera Para Shera Pujo across Kolkata and other cities of West Bengal. Kansai Nerolac had unveiled a large Durga Maa mural in Kolkata on 8th October 2018 for commemorating this year’s pujo festivities! The event was graced by Bengali actor Rituparna Sengupta, Ram Mehrotra, VP, Sales & Marketing, India & Nepal at Kansai Nerolac and Tapas De, General Manager at Hotel The Peerless Inn.

The magnificent portraiture, conceptualized by FCB Ulka and brought to life by artist Tushar Kamble, is inspired by the rich tradition of Bengal and local folklore, currently adorns the walls at Peerless Inn, Taltala. Depicting the homecoming of Maa Durga, the elements used in the visual identity illustrate the grand celebrations that happen during puja, when men and women rhythmically dance to the beats of the dhak along with traditional dhanuchi dance competitions. The mural also demonstrates the lions- vahan (vehicle) of Maa Durga. Flaunting the traditional Bengali flavour, the art is a splendid amalgamation of the pujo festivities and the power that Maa Durga epitomizes.

Nihar Naturals

The brand celebrated the power of Goddess Durga in every woman with a first-of-its-kind, Nihar Naturals Akai Aiksho Pujo Pandal. These unique pandals did not have an actual idol of Goddess Durga. A 3D installation of only the Dashabhuja (ten hands of Durga) was placed, for women to come on the stage and embrace the avatar while they narrate their stories of independence and strength. So far, the campaign has reached over 20 lakh consumers across Facebook and Instagram with hundreds of women participating in the festivities at the pandal, by clicking their pictures in front of the Dashabhooja backdrop.

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Myntra launches campaign to promote Deepika Padukone’s ‘All about you’ collection

A 30-second video starring Deepika summarises the theme of the campaign

exchange4media News Service 1 day ago

MyntraDeepika

Actor Deepika Padukone’s fashion brand for women, ‘All about you’, in association with Myntra, has launched a campaign to promote its 2018 autumn-winter collection.

According to Myntra, inspired by Deepika’s style, embracing modern femininity of women in India, AAY’s AW18 collection is a careful contemplation of the brand’s stance with a subtle hint for the season.


The highlight of the campaign is a 30-second commercial, featuring Deepika, who illustrates the range and variety that AAY offers for every mood and occasion, conveying the ultimate message that it has something in store for everyone and brings out the best in every woman. This new campaign will be across digital, cinema and outdoors.

 

The Commercial:

Deepika offers a glimpse of her new collection through multiple portrayals of herself - as a millennial with an old soul, as a young girl who likes to change with the seasons, as someone who enjoys giving everything a little twist and then as someone who likes to keep it simple. Her changeovers are subtle, yet powerful, as she delivers the message – whoever you are, whatever your mood, make it ‘All about you’.


Speaking on the launch, Manohar Kamath, CXO and Head, Myntra Fashion Brands, said, “The new campaign for ‘All about you’ clearly brings forth the brand’s ideology and theme, with Deepika adding great elegance and warmth to her role,  inspiring women out there to simply make it, ‘all about you’. The campaign is all set to reach 10 million people over the next few days, highlighting the brand’s AW-18 collection that offers shoppers a refreshing new look for the season.”

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On Durga Puja, Tata Tea’s campaign urges all to ‘Celebrate the goddesses of our homes’

Conceptualised by Wavemaker, the digital film is an extension to the latest campaign of Tata Tea which is on the theme of pre-activism ‘Alarm Bajne se Pehle Jaago Re’.

exchange4media News Service 1 day ago

TataTea

Tata Tea has launched their latest film titled ‘Celebrate the goddesses of our homes’ for their digital campaign Jaago Re Version 2.0. Conceptualised by team Wavemaker, the new digital film is an extension to the latest campaign of Tata Tea which is on the theme of pre-activism ‘Alarm bajne se pehle jaago re’.

 

The new digital film draws parallel between Goddess Durga and the women at home and office who are part of our daily lives, who make our lives better by working around the clock and multitasking tirelessly. Therefore, Durga Puja was identified as the perfect occasion to launch the digital campaign, the agency said in a statement.

 

The campaign compares these women to the goddess being worshipped during Durga Puja and how people fail to realise that these women are the images of the goddess too. It is up to us to ensure that they are also given the respect that they deserve. The film ends with a powerful statistic on domestic abuse in India which is thought provoking.

 

Speaking on the film, Puneet Das, Head - Tea Marketing India at Tata Global Beverages, said, “’Tata Tea-Alarm bajne se pehle jaago re’ has been driving messages of pre-activism in a relevant and thought-provoking manner. On the occasion of Durga Puja, we wanted to connect with our consumers at an emotional level and while drawing a parallel with the celebration of the goddess, reiterate the message of respecting the (women) goddesses in our homes.”

 

Karthik Nagarajan, Chief Content Officer, Wavemaker India, said, “Every year for 10 days, we celebrate the goddess with 10 hands, shower her with all our prayers and offerings, but tend to ignore the women in our household who the goddess symbolises. This central idea led to the creation of this digital film.”

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#MeToo: Four DAN employees axed following investigation

Karthik Iyer, Praveen Das, Bodhisatwa Dasgupta, and Dinesh Swamy have all stepped down from their positions

exchange4media News Service 1 day ago

DAN

An investigation into allegations of sexual harassment has seen four top executives of Dentsu Aegis Network stepping down from their positions.

The company has issued an official statement on the matter stating:

"Dentsu Aegis Network has always believed in providing a safe environment at our workplaces which is free from any kind of harassments. We have a zero tolerance policy towards any kind of harassment at our workplaces. Mr. Kartik Iyer (CEO) and Mr. Praveen Das (MD) have stepped down from their respective positions and responsibilities at Happy Creative Services. Additionally, Bodhisatwa Dasgupta, Sr. Creative Director, Happy Creative Services and Dinesh Swamy, National Creative Director, iProspect India have also stepped down from their respective positions."

As allegations emerged, Ashish Bhasin, Chairman & CEO - South Asia, Dentsu Aegis Network sent a company-wide email emphasising DAN’s zero-tolerance policy, stating, “I want to reach out to all employees of DAN India and reiterate that as an organisation we do not and WILL NOT accept anything but professional behaviour at the workplace. We are committed to taking any complaint in this context to a speedy conclusion post thorough investigation. Any employee found guilty of inappropriate behaviour will face disciplinary action, including Immediate Termination from services.” 

 

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Complaints against ads of Quaker, Rasna, Jio, Republic TV upheld by ASCI in June 2018

In June 2018, ASCI investigated complaints against 208 advertisements

exchange4media News Service 1 day ago

D shivakumar ASCI

In June 2018, ASCI investigated complaints against 208 advertisements. For 63 advertisements, the advertisers promptly ensured corrective action as soon as the complaints were received. ASCI’s Consumer Complaints Council (CCC) upheld complaints against 89 advertisements from a total of 145  advertisements evaluated by them.  

The most common reason for upholding complaints was exaggeration of product efficacy and exploiting consumers’ lack of knowledge. This was followed by violations of the Drugs and Magic Remedies Act (DMR Act) and the Drugs and Cosmetics (D&C) Rules and advertisements which contravened various ASCI guidelines. Department of Consumer Affairs (DoCA) has engaged with ASCI to process complaints against misleading advertisements.

“ASCI’s evolving self-regulatory framework continues to be responsible and responsive to the needs of the consumers, the advertising industry and the regulators. Our focussed efforts towards building awareness and establishing better compliance in the industry, will continue to make a positive contribution to the advertising ecosystem.” said Shivakumar, Chairman, ASCI.

Direct Complaints

Complaints against the following advertisements were upheld as the advertisements were in violation of ASCI’s Guidelines for Celebrities in Advertising:

PepsiCo India Holding P. Ltd (Quaker Oats): In the advertisement, a lady conveys that being a play school teacher is like doing sprints and sit ups whole day. Celebrity chef Vikas Khanna conveys that Alisha Merchant eats Quaker oats which consists of two times more protein and fibre, immunity supporting micronutrient and nutritious energy that keeps you going. Claim “Quaker Oats me hai 2x More Protein and Fibre” was qualified with a disclaimer “*Per serve comparison with cornflakes. Reference: Atlas of Indian Foods”, which was not legible and not as per ASCI Guidelines on Disclaimers (font size, contrast, hold duration).  The commercial was considered to be misleading by ambiguity and omission of the direct reference of such comparison in the Voice Over itself.  The advertisement’s claim “Two times more protein” was misleading by ambiguity and implication and the commercial under reference contravened ASCI’s Guidelines for Celebrities in Advertising.

The below two advertisements violated Chapter III (Unsafe Practices) of ASCI Code:

SpiceJet Ltd (SpiceJet): The visual of “a man inserting loose wires into a power socket and getting an electric shock, and also shown repeating this act again”, shows an unsafe and a dangerous practice, which manifests a disregard for safety and encourages negligence. It was also observed that dangerous act such as this is likely to encourage minors to emulate it in a manner which could cause harm or injury, and lead to them suffering shocks.

Malayala Manorama: In the advertisement, actor Dulquer Salman is playing the main lead of the driver who provides lift to different people without wearing a seat belt. It was concluded that the scene in the commercial of “a model in a car not wearing a seat belt while driving”, shows an unsafe practice. The commercial is likely to mislead consumers by implying that seat belt is not compulsory while driving.

Personal Care:

Hindustan Unilever Ltd (Lifebuoy Soap): The television advertisement when seen in totality creates an impression that Lifebuoy is recommended by doctors. This is emphasized by the celebrity posing as a doctor wherein she states “doctor se suno” and in the last frame of the commercial showing four persons in white coat giving an impression that doctors have endorsed this product. In view of the Code of Medical Ethics prohibiting doctors from endorsing any product and in absence of any market research data indicating that medical professionals in general recommend the advertised product, such visual presentation was considered to be misleading by ambiguity and implication.

RSPL Limited (Venus Crème Bar): The advertisement’s claim, Venus crème bar made of natural cream that goes to the depth of the skin”, was not substantiated and is misleading by ambiguity and implication.

Food and Beverages:

Kraft  Heinz  India  Private  Ltd  -  Complan: The advertisement’s claims, ONLY one cup of Complan has protein equivalent to one egg” and “Other Health drinks provide protein equivalent to half egg only.” were not substantiated.  “Only Complan” is hyperbolic and the word ‘Only’ pertains to a comparison with similar products i.e. health food drinks catering to healthy growing children aged between 5 -15 years which are in competition with ‘Core Range’ of Complan. The claims were considered to be misleading by ambiguity and exaggeration as well as in contravention of the ASCI Guidelines on Disclaimers.

PepsiCo India Holding P. Ltd (New Tropicana Essentials-Fruits and Veggies): The advertisement’s claim, “New Tropicana Essentials” did not provide any supporting evidence to show that Tropicana Essentials was a “New” product at the time of publishing the advertisement. The claim was misleading. Moreover, the claim “Why would I eat something which has hair?” read in conjunction with a picture showing “drawing of a carrot” and reference to “all goodness, no excuses”, disparaged good dietary practice and selection of options, such as fresh vegetables that accepted dietary opinion recommends should form part of the normal diet.  The advertisement contravened ASCI Guidelines on Advertising of Foods & Beverages. Ads of Wild Vitamin Water), Faasos Food Services Pvt Ltd, Britannia Whole Wheat Bread) were also pulled up by ASCI.

Other:

Reliance Jio Infocomm Ltd: The advertisement’s claims “Best Network and World’s largest mobile data network” are misleading by ambiguity and implication as they refers to only “consumption of data” and not the extent and infrastructure of network.  The claim “Best Entertainment” was not substantiated with the superlative claim of being the best was misleading by ambiguity. Furthermore, the claim “Best post-paid offers” was not clear in terms of which aspect of the advertiser’s product is being compared with which aspects of the competitor’s product. The advertisement is misleading by omission.

Myntra.com: The advertisement’s claim, "Here’s Rs. 300 on us”, is misleading by ambiguity and omission that the offer is only on select products, and that the offer is subject to terms and conditions. The advertiser did not provide the terms and conditions of the offer nor a link showing the same which would have informed the customer about the conditions.

Yatra Online Private Limited (Yatra.com): In the advertisement, the claim offer related to the Fare Type “refundable” was misleading by ambiguity regarding the extent and conditions of the refund, and by omission of a qualifier to mention that it is subject to terms and conditions.

Borosil Limited Glass Works (Borosil):  The advertisement’s claim, (in Hindi) in the commercial, “Borosil ka glass lunch box, yeh khaane mein chemicals nahin chodtha” was not adequately substantiated. The claim is misleading by ambiguity and gross exaggeration and exploits consumer’s lack of knowledge.  The words referred to in the commercial, “Plastic paratha”, “Gobi Plastic Pasanda”, and “Plastic ka Halwa”, are misleading by implication that the food has become like plastic by being carried in a plastic container and is harmful for health (as they leach chemicals into food), was inadequately substantiated for food grade plastic material, and unfairly denigrated the entire class/category of containers made of food grade plastics.

Suzuki Motorcycle India Pvt Ltd. (Suzuki Access 125): The advertisement’s claim, (in Marathi), “Uttam Mileage Saha” and “Kumi Peete”, were inadequately substantiated. The claims are misleading by omission of the basis of comparison and implication that the vehicle gives better mileage than other two wheeler brands available in the market. The seat length data provided was a simple measurement given only in comparison with Honda Activa. The seat storage data provided were snapshots taken from web page of Suzuki and Honda, respectively.  No data was provided to justify comparison with just one competing brand. The claims, “Zaasth Lambh seat”, “Motay storage” are misleading by omission of the basis of comparison and implication that the vehicle has better features than other two wheeler brands available in the market.


SUO MOTO Surveillance by ASCI

The advertisements given below were picked up through ASCI’s Suo Moto surveillance of Print and TV media via the National Advertisement Monitoring Services (NAMS) project. Out of 102 advertisements that were picked up, 49 advertisements were considered to be misleading. Of the total of 49 advertisements, 16 advertisements belonged to the Healthcare category, 16 belonged to the Education category, six belonged to the Food & Beverages category, one to Personal care category,  and ten belonged to the ‘Others’ category.

The below advertisement violated ASCI’s Guidelines for Celebrities in Advertising:

Rasna Private Limited (Rasna): The advertisements claim, “Natural Fruit Energy”, was inadequately substantiated and is misleading by ambiguity and implication about the fruit content in the product.  The visual of celebrity Kareena Kapoor when seen in conjunction with the claim is likely to mislead consumers regarding the nature of product benefit and contravened the Guidelines for Celebrities in Advertising. 

Some ads upheld under HEALTHCARE: Fortis Healthcare Ltd, VLCC Healthcare, Samson Slim Care, Cancer Healer Centre, Lokmanya Medical Foundation (Lokmanya Hospital), Shape in Slimming Centre, Apple Hospital & Test Tube Baby Centre.

Education:

The CCC found claims in the advertisements by 16 advertisers that were not substantiated and thus, in violation of ASCI Guidelines for Advertising for Educational Institutions. These include: The Evolving Minds – The Evolving Minds Preschool, Rect Polytechnic College, Lovely Professional University, Pallavi Model School, Vidyamandir Classes and New Gurukul Science Coaching.

Complaints against advertisements of eight educational institutes listed below are UPHELD mainly because of unsubstantiated claims AND/OR misleading claims that they provide 100% placement/ placement assistance AND/OR they claim to be the No.1 in their respective fields.

Koneru Lakshmaiah Education Foundation, Samrat College, Sojatia Classes, Shree Dev Bhoomi Institute of Education  Science & Technology, The Vision Education Group – Vision PU College, ITM Group of Institutions- ITM Institute of Hotel Management, Little Wonders International, Haryana College of Fire & Safety Management.

Some ads under Food & Beverage:

Organic India Pvt Ltd (Organic Honey and Organic Ghee): The advertisement’s claim, “Organic Ghee”, was not substantiated for its organic claim for marketing status and is misleading by ambiguity and implication. The claim, “Organic Honey Wild Forest - Boosts immunity and is a source of good bacteria”, was not substantiated and is misleading by ambiguity and implication.

Premium Foods India (Premium Foods Range): The advertisement’s claim, “No.1 brand of Kerala”, was not substantiated with any verifiable comparative data of the advertiser’s product and other brands of instant food products, to prove that it is in leadership position,(No.1 Brand) in Kerala, or through a third party validation. The claim is misleading by exaggeration and implication.

MBS Beverage Pvt Ltd  (MBS Cola): The advertisement’s claim, “Odisha's No.1 Beverage Company”, was not substantiated with any verifiable comparative data of the advertiser’s firm and other beverage companies, to prove that it is in leadership position (No.1) in Odisha or through a third party validation. The claim is misleading by exaggeration and implication.

Personal Care:

Lotus Herbals Pvt. Ltd (Lotus Professional PhytoRx Sun Protection Range): The advertisement’s claim, “Nature's most effective shield against the sun”, was a superlative claim which not substantiated with evidence of product efficacy and with technical tests/trial reports and is misleading by gross exaggeration. The product packaging claims in the advertisement - “SPF 70 PA+++ PhytoRx Ultra Protect Sunblock”, “SPF 50 PA+++ PhytoRx Sunblock Mist”, and “SPF 30 PA++ PhytoRx UV Screen Gel”, were not substantiated with evidence of the claimed SPF/ PA values. The claims are misleading by exaggeration and likely to lead to grave or widespread disappointment in the minds of consumers. 


Others:

For six different advertisements of the following Jewellery brands, the claim, “India's Most Preferred Jeweller”, was not substantiated with verifiable comparative data / market survey data of the advertiser’s product and other competitor diamond jewellers or through a third party validation. The source and date of the claim was not mentioned and the claim is misleading by ambiguity and omission.

  1. Nirvana Diamond Jewellery
  2. Asmi Diamond Jewellery
  3. Nakshatra Diamonds
  4. Gitanjali Jewels
  5. Gili
  6. Sangini Diamond Jewellers
  7. ARG Outlier Media Asianet News P. Ltd (Republic TV): In the advertisement’s claim, the disclaimer put by the advertiser for the claim "India's No. 1 Channel" is based on one day data (Period: Week 21 - 2018) and not four consecutive weeks of data and also the data was for week days excluding weekend (Day: Week days) and not for entire week as per Broadcast Audience Research Council (BARC). Therefore, it violates BARC Principles. The subject matter of comparison is chosen in such a way so as to confer an artificial advantage upon the advertiser so as to suggest that a better bargain is offered than is truly the case. Hence, the claim "India's No. 1 Channel" disclaimers in the ad were too small which  contravened ASCI’s Guidelines on disclaimers
  8. Doms Industries Pvt Ltd: The advertisement’s claim, “India's No.1 Brand - 2017”, and “India's No.1 Stationery Brand”, were inadequately substantiated and are misleading by exaggeration. 
  9. Sahara India Commercial Corporation Ltd – RML Sahara Ganj: The advertisement’s claim, “The nationally awarded mall”, was not substantiated with details of the criteria for granting the award, references of the award received such as the year, source and category. Also the claim is misleading by ambiguity and exaggeration.
  10. Action Footwear – (Action Plus): The advertisement’s claim, “Awarded as leading power brand of India”, was not substantiated with copy of the award certificate, details of the criteria for granting the award, references of the awards received such as the year, source and category. The claim is misleading by omission of disclaimer to qualify this claim. 
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Media ACE 2018: Power panel discusses pricing, pitches and strategy

Industry experts come together to discuss a topic that requires that addressability - 'Strategy versus pricing' : What is the future of the media pitches?

exchange4media News Service 2 days ago

mediaacepanel

That pricing remains the biggest factor that dominates media pitches is not unknown. However, can price be the sole factor at play?

So when the likes of Shashi Sinha, Chief Executive Officer, IPG Mediabrands; Raj Nayak, Chief Operating Office, Viacom18; Ajay Kakar, Chief Marketing Officer, Aditya Birla Capital; Ashish Sehgal, Chief Operating Officer, ZEE5; Ashish Bhasin, CEO, Chairman & CEO - South Asia, Dentsu Aegis Network; and Vikram Sakhuja, Group CEO, Madison Media; came together at the fourth edition of Media ACE Awards 2018, it was only fitting to discuss a topic that requires that addressability- Strategy versus pricing: What is the future of the media pitches?

The panel was moderated by Paritosh Joshi, Principal Provocateur Advisory.  Joshi opened the discussion talking about how some years back, durability of relationships in the client-agency business was a big deal.

Talking on the topic, Sakhuja opined that between strategy and price, strategy is hygiene and price is the determining factor on the basis of which the decision to give business to an agency is taken.

“Somewhere along the line, we’re still known as media buyers. We’re not known as marketing investment managers. We got to agree on outcomes that media can deliver. And we have to ask them, is top-line better or bottom-line? Those conversations aren’t happening,” he said.

According to Nayak, the bone of contention today is that agencies are not making money.  “They are going out and pitching to clients saying that we will get you at 20 per cent lower price than what you were getting earlier. And if you’re saying 20 per cent discount, broadcasters will have to give their spots at zero value. Audit agencies are telling clients to put pressure on the agency and shift the agency if they can’t give another 30 per cent. How are we accepting this mandate from clients? Why are you going and promising it?” he continued.

A candid Nayak said, “I know of agencies who are returning money to their clients. You’re not only killing your business but also the broadcaster’s business."

When Joshi raised the question as to why don’t partnerships endure anymore, Kakar spoke about how people have become more demanding, less accepting and more promiscuous.

Kakar pointed out that the problem lies on both sides.

“I remember growing up and seeing the cokes of the world as the most loyal client partnerships. And at Cannes, I’ve heard the Coke CMO saying that I’m happy to give projects to anyone and everyone. And it’s like, who starts delivering first? The agency side will say you don’t pay me enough while the client will say I don’t get enough. So both have to accept what is it that you’re paying for and what is it that you’re asking for? If you decide what the media agency delivers, I think promiscuity may not be as prevalent as it is today.”

Kakar made a point about how the service industry is unfamiliar with the tasks that the client is up against.

Kakar said, “If I wear the client hat, there are three things: my top-line, my bottom-line and my number of valued customers. None of the partners are happy to own my KRAs. We all come with what we have to offer and not what the client needs.”

Continuing on the particular line of reasoning, Sehgal stated that it is a demand-supply situation. “Ultimately, it is my product that I’m selling. If I don’t agree, they both fail. As a broadcaster, we’re also at fault by fuelling that fire. There are certain circumstances where some of us might have opted for it. The communication business itself has fragmented so much that everybody is yearning for that last rupee. In that anxiety, we sometimes go for the discount bit.”

Joining the discussion, Sinha said he is all praises about IBF’s guidelines of refraining from giving discounts.

“There are many cheques and balances, global pitches and global clients, so how do you do it? But the level to which it is dropped, without calling for collective action, we won’t be able to take it on. I think six months down the line, we’ll be in a better position to revolt this,” he said.

For Bhasin, every client and agency gets what they deserve. He says that there are many legacy players who are caught in very old-fashioned way of thinking and that part of the business is clearly under pressure.

“The only way I as an agency can earn more is by showing more value to my client than what he is willing to pay. What else can we bring to the party?” he advised.

Sakhuja highlighted ways of measuring responses in digital properties. However, he was quick to add that it requires evolved people from both the client and ad agency side. “Now with digital coming in, you can do a lot of stuff that leads to ‘outcomes’ as I call it. There are couple of clients where we are sole sales channel or comprise 50% of the channels where they get sales. These clients don’t bother us with price because we’re delivering sales. Awareness is another aspect of it. If I can go and tell people that I have delivered a plan where people actually spend time on your ad, that also is a business outcome for a brand to be achieved. I don’t think there are many people from the client’s side to have this conversation.”

Kakar asserted that the client is going to continue to ask for lower pricing/ cost-cutting as long as you continue to offer. “Strategy is something intangible and it doesn’t resonate to a businessman who is thinking numbers. But when you talk about cost and saving, its music to any businessman's ears. Kakar called out agencies for earning wrongly.

“When you had a pitch that somebody won. And it's at 0 per cent commission, what is the message you’re taking to the client? If you’re earning from that 0 per cent also, you’re earning from somewhere right?”

Sehgal and Nayak asserted that they have been saying no consistently to clients on offering lower prices than what they’re operating at.

As the conversation heated up, Sehgal declared, “I’m saying no at this forum itself. Any client that pitch from now onwards, I’m not going to reduce my price than what I’m operating at today. Even if it means loss in business. If they want to come and have a negotiation, they can come and have a negotiation on how to improve their viewership on my channel." 

The ability to say no was the soundest prescription by the panel. “Unfairness in pricing needs to go away and it has to be pegged at a certain level,” said Bhasin with an air of finality.

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Media ACE 2018: It’s a big moment for all winners: Prasanth Kumar

Prasanth Kumar, CEO, Mindshare South Asia, won ‘Agency Head of the Year’ at the fourth edition of exchange4media's Media ACE Awards 2018

exchange4media News Service 2 days ago

PrasanthKumar

Prasanth Kumar, CEO, Mindshare South Asia, won the coveted ‘Agency Head of the Year’ award at the fourth edition of exchange4media’s Media ACE Awards 2018 held in Mumbai on Tuesday. The honour was bestowed upon Kumar in the ‘People Awards’ category.

Making the evening more special for Kumar, GroupM took home the coveted ‘Network of the Year’ award and Mindshare India, along with Lodestar UM, won the ‘Agency of the Year’ award.

Speaking on the wins, Kumar said that it was truly a “fabulous day” for them and that they are “humbled”.

"I want to thank the jury for awarding us the Best Agency of the Year and Media Agency Network of the Year. It's truly a fabulous day for us and we are very humbled that the jury and everybody recognises that a lot of effort has been put together to get the best of clients and partners. It's a big moment for all the people in GroupM, Mindshare and all the winners," he said.

The 4th edition of Media ACE Awards held on October 16 showcased award-winning work for the period July 2017 to August 2018. It recognised Indian media agencies for their contribution to the industry and the professionals behind the growth of these agencies.

Below is the complete list of winners:

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Ajay Gahlaut, CCO, Ogilvy North and Deputy CCO, Ogilvy India quits: Sources

This was his second stint at Ogilvy India that started 11 years ago in 2007

Neeta Nair 2 days ago

ajay gahlaut

In a recent development, Ajay Gahlaut, Chief Creative Officer, Ogilvy North and Deputy CCO, Ogilvy India, has resigned from his post, ending his 11-year-long stint at the agency.

Gahlaut worked at Ogilvy as creative consultant between 2001 and 2005 after which he left and re-joined the agency in 2007. He has been with the agency ever since. Gahlaut was elevated in 2017, around the time of Sonal Dabral's return to the agency as Group Chief Creative Officer and Vice Chairman.

Commenting on the news Dabral said, "Ajay did some excellent work in his decade long innings in Ogilvy Delhi. I'd like to thank him for building a great team and wish him all the best for all his future endeavours." 

Piyush Pandey, Executive Chairman & Chief Creative Officer, Ogilvy South Asia said, "Ajay is looking for life beyond advertising and for that reason, I cannot stop him just like I couldn’t stop Abhijit. If Abhijit was going to another agency, I wouldn’t have let him go. Everyone has a dream and unfortunately, I can’t fulfil that dream. He has done a stellar job and I am very proud of him.  He worked very closely with me and I will miss him. He is a very dear friend."

Ajay’s successor will be announced shortly. According to sources there are three contenders for the position, one of them from within Ogilvy.

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