India was up 30% in the quarter, an encouraging performance from a major market: Mark Read

Pairing creativity with tech, data and commerce skills has propelled WPP's growth numbers to 2019 levels a year ahead of plan, says CEO Mark Read in a chat with e4m

e4m by Naziya Alvi Rahman & Mansi Sharma
Published: Aug 17, 2021 8:33 AM  | 7 min read
mark read

It's been a great start for WPP with the group's H1 numbers showing robust signs of growth beyond just bounce-back. CEO Mark Read reiterates that the results demonstrate the enduring power of WPP's business model and its ability to innovate, adapt and evolve according to shifting client demands.

In an interview with exchange4media, Read opens up about the group's stellar performance, India's contributions, structural and leadership changes in the company and more.

Congratulations on the stellar results in H1. What factors do you think contributed to this growth?

In my view, our results in the first half are more than just a bounce-back; they also reflect the strong progress that we have made in refocusing and simplifying WPP and our agencies in the past three years. We had a strong performance across the board geographically, functionally and client-sector wise. There's been good growth in our integrated agencies, our public relations firms and our specialist agencies and a particularly strong performance from GroupM.

There is a continued shift in business mix to the faster-growing areas of our business within communications, for example, digital media, and also within the areas of experience, commerce and technology as clients invest in those areas of marketing that the pandemic has accelerated. Overall, our results demonstrate the enduring power of our business model and its ability to innovate, adapt and evolve as client demands shift.

India is the second-best performer for WPP. While the country continues to be in a partial lockdown, what factors played a role in getting the business rolling?

India was up 30% in the quarter, a very encouraging performance in one of our major markets. We’ve seen strong client demand across our services.

Wavemaker, which has had a really strong year of new business, retained L’Oréal’s account to be its media agency of record in India. That’s testament to the strong partnership and relationship after 12 years and being a close partner in its transformative business journey.

What was WPP's pricing strategy?

Ours is a competitive industry and always has been and that’s been no different during COVID. But the reality is that the vast majority of our clients select us on the quality of our work and this supports our pricing. So we have remained competitive but our focus is on quality and talent, not offering discounts.

There have been key structural and leadership changes in the network agency over the past one year. How has that worked out in its favour?

We continue to attract top talent to WPP. For example, Andy Main joined us as CEO of Ogilvy and Rob Reilly as our Chief Creative Officer. We brought AKQA and Grey together to form AKQA Group and Geometry joined VMLY&R to become VMLY&R Commerce.

 We backed the new companies Proto and Cartwright and we launched our new global data company Choreograph from the specialist data units of GroupM and Wunderman Thompson.

 In May WPP AUNZ officially became a full member of the WPP family and we’ve already begun the process to appoint a country leader there. All of these changes have helped us to grow our capabilities, simplify our structure and enhance our offer for the benefit of clients.

You mentioned that commerce, digital and e-commerce have been the key propellers of this growth. Has the trend been similar in India too?

Much of the growth in client spend is focused on digital media, ecommerce and marketing technology – areas of strength for WPP since our strategic repositioning began in 2018.

We’re reaping the benefits of the changes we’ve made. Digital media grew strongly, as did experience, commerce and technology, which now represent 26% of revenue less pass-through costs.

These areas were sources of growth in India, where we won a number of new mandates from global and local clients seeking these future-facing capabilities and we can see a tremendous opportunity for WPP in the commerce areas in India.

 You mentioned higher incentives for your teams as well. How important do you think is a happy and healthy workforce is to achieve results like these?

Our people are the driving force behind this strong set of results. It’s been an incredibly tough time for everyone, but particularly for our teams in India, where we’ve put in place a range of specific support initiatives.

Globally, throughout the pandemic we’ve made every effort to support our people and enable them to do their best work – whether that’s connecting the community through our regular townhalls and online events, continuing our leadership programmes virtually, helping our people and their families access vaccines, or rewarding them financially. It’s why we’re investing significantly in our incentive pool this year, reflecting the tremendous hard work of our colleagues across the business.

How do you see the festive season for the Indian market shaping up? 

The market is bouncing back strongly and we expect a good second half with the festive season, IPL and T20 World Cup to follow.

You call yours a creative transformation company. Which creative endeavours are you really proud of that happened in India during Covid?

One is a creative idea powered by technology, which helped give back to local communities during the pandemic. Last Diwali, Ogilvy and Wavemaker worked with Cadbury to lend a helping hand to the small local businesses that were struggling and didn’t have a digital presence.

We used AI to create Cadbury ads that doubled up as ads for thousands of local businesses, so depending on where the viewer was located. They would see an ad for a local business that they could support. Earlier this year, we also created "Stop the Beauty Test" for HUL’s Dove, using real-life stories to highlight the criticisms and pressure women receive when they’re at marriageable age, which was really powerful. 

From a global perspective, I couldn’t be more proud of our agencies, people and clients who all contributed to WPP winning most creative company of the year at Cannes, the first time we’ve done so since 2017. To have the outstanding talent of our people recognised as the best in the industry during the last 18 months speaks volumes about their commitment and creativity.

 What is your strategy for H2?

The half-year results show our strategy to pair outstanding creativity with tech, data and commerce skills is paying off. We’ve returned to 2019 levels a year ahead of plan, and our offer continues to resonate with clients, evidenced by the $2.9 billion in net new business. We’ve made strategic acquisitions and are making good progress on our transformation programme announced at our Capital Markets Day in December. Clients are reinvesting in marketing and it’s more than just a COVID bounce-back. We’re in great shape to exploit the growth opportunities ahead of us and are going into the back half of this year and next year with excellent momentum.

Are there any more acquisitions in the plan?

We bought 100% of the WPP AUNZ business and also acquired DTI Digital in Brazil and NN4M in the UK, two companies that bolster our offer in marketing technology and commerce. Kantar also agreed to acquire Numerator. We said at the Capital Markets Day that our M&A approach would be focused on investing in capabilities that strengthen our growth areas of experience, commerce and technology, so there are opportunities to expand here on our expertise.

 

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Campaign celebrates resilience, determination & indefatigable spirit of Adani Group

The #Humkarkedikhatehain film has been created by Ogilvy

By exchange4media Staff | May 29, 2023 7:13 PM   |   2 min read

adani

The Adani Group has unveiled its new multi-media, multi-platform ad-campaign, ‘Hum Karke Dikhate Hain’.  

Developed by Ogilvy India, the "Hum mushkilo ki nahi sunte, karke dikhate hai" (Undeterred by challenges, we deliver on our commitments) campaign is a powerful testament to the Adani Group's resilience, tenacity and relentless pursuit of overcoming obstacles to build world-class infrastructure, both in India and abroad. 

Through a 100-second television commercial that takes viewers on a visually stunning journey across the country, the Adani Group celebrates its 35 years of dedicated service to India. The Group will roll out the campaign across print, broadcast and social media platforms over the next few weeks. 

Pranav Adani, Director, Adani Enterprises said, “The campaign perfectly captures the unconquerable spirit and ethos of the Adani Group to convert challenges into opportunities and its resolve to driving positive change in the lives of millions of Indians. As a first-generation entrepreneurial company, it is this indefatigable spirit that has been a bedrock of our culture.”

The Group has diversified into a world-class portfolio of independently governed market leading businesses that have revolutionized industry practices in sectors like energy and utilities, transport and logistics, materials, metals and mining, and direct-to-consumer. 

Piyush Pandey, Chairman of Global Creative & Executive Chairman - India, Ogilvy, commented, “Investing in infrastructure and national development projects needs determination and belief. This is the spirit of Adani and its new corporate campaign.”

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How creative tech is scripting a new future in Indian advertising

Industry leaders weigh in about stretching the frontiers of advertising with the infusion of tech with human ingenuity

By Tanzila Shaikh | May 29, 2023 9:06 AM   |   6 min read

creative tech

With technology entering every aspect of modern businesses, can advertising be too far behind?  In fact, campaigns that deftly merge tech with creativity are touted to be the future of advertising.  

The industry has been integrating technology into its communication, reaching consumers in a way that wasn’t possible before. Apart from creating a seamless user experience, “creative tech” has also been impacting positive changes in people’s lives.   

The Unfiltered History Tour, created by DENTSU Creative India was the most celebrated work in Canne Lions 2022. Took creative tech a notch up making the advertising industry take note.

Speaking about how ad creativity is evolving and is interconnected with technology, Rashid Ahmed, Chief Digital Officer at Infectious Advertising, said, “While reach is an important aspect of advertising (because obviously, if people don’t know you exist, how can they love you?); creativity veers towards the impact and memorability of communication. In today’s technology-tied advertising, memorability can be aided through the use of unique techniques for developing creativity or even delivering it. The use of technology during development or delivery is itself both innovative and creative. With newer AI-assisted technologies rapidly coming into the fray, the advertising industry is bound to evolve, to enhance creativity based on compelling human ideas.” 

Mithun Mukherjee, ECD, FCB Kinnect, has a different take. He says that the creative advertising industry serves only one purpose: serving its consumers. 

“For centuries, the medium of expression has constantly evolved; from print to radio, to television and finally, the internet. As we enter a new age of creative tech, creative people are bracing themselves for impact once again,” he noted.  

Mukherjee, however, added that it isn’t a new phenomenon. “Every new media and mode of expression has always been disruptive. When people moved from radio to television or from the landline to mobile phones, the world did not blink.” 

He pointed out that most of these new creative solutions are not about “selling” anymore. “While a song and dance could get the job done about a decade or two ago, the consumer is a lot sharper and more nuanced right now,” said Mukherjee.  

“He or she buys not just into the product but looks deeper into things like the brand’s philosophy. As an advertiser, one often must strike a deeper chord and ensure that these among other needs of the consumer get addressed through advertising. Shock and titillation are on their way out”, he added. 

Shah Rukh Khan-My-Ad was the most celebrated work in Cannes Lions 2022, impacting many lives in India, and giving store owners/small business owners a chance to rope SRK as their brand ambassador. The campaign was conceptualized by Ogilvy India.

The birth of creative tech 

Many Indian campaigns with tech at their core swept Cannes Lions 2022. One of the most celebrated ads at the fest last year was the AI-powered Cadbury Celebrations ad that helped small businesses rope in Shah Rukh Khan as their spokesperson. It has become a gold standard in advertising for tech adoption to impact a positive change. 

Niraj Ruparel, Head of Mobile and Emerging Tech, GroupM, commented on how the ad industry has been keeping pace with technological advancements by investing in new tech, exploring new avenues and leveraging data analytics and AI to create personalised and focused marketing campaigns.  

“This has resulted in some notable campaigns, such as the Shah Rukh Khan My ad, Unfiltered History, and Sachin's memorable ad, which exhibit the potential of AI-powered tools and creative partnerships,” he said.  

Emerging tech has also been offering a plethora of opportunities to advertisers to create more personalised and engaging campaigns that resonate with customers, said Gurbaksh Singh, Chief Innovation Officer, DENTSU CREATIVE India.  

“The integration of creative tech in advertising is a natural evolution of the industry as it seeks to keep up with changing times and consumer behaviour,” he noted.  

Neeraj Bassi, Chief Growth Officer of Cheil India, highlighted the changes in the “telling” bit of storytelling. “We have technology that can animate Socrates having dialogues with Bill Gates. . We can create visuals depicting world’s billionaires in abject poverty or use a specific person’s voice to become the voice assistant on the phone. The possibilities are really endless. But what will make them really impactful is the story layer that gets added to this fabulous telling.”

Bassi cited the example of a campaign Cheil did for Samsung India, taking inspiration from the life of a patient with motor neuron disease. Tying up with Asha Ek Hope Foundation, the campaign used a mom’s voice as an AI Voice assistant to guide her daughter.  

Blending tech with creativity

According to Ruparel, embracing collaborations, investing in upskilling, leveraging data and staying agile are the four things needed to create a successful tech-driven campaign.  

Singh advises keeping the core objective of the campaign in mind. He said, “To create an impactful outcome, it's crucial to have a deep understanding of your target audience and their preferences, as well as the latest trends and innovations in the industry.” 

Using data analytics to track consumer engagement and fine-tuning campaigns in real-time can also deliver the right results, he said. “Although a campaign's success ultimately depends on the emotional connection it forges with its target audience. To produce genuinely effective advertising campaigns, it is crucial to achieve a balance between creative tech and emotional resonance,” Singh reiterated.  

Young Sachin Ad used deep-fake technology to give a message to the younger generation to keep pursuing their dreams. Conceptualized by VMLY&R.

The Future of Creative-Tech 

India is inarguably at the vanguard of creative tech and the future looks even more promising. Said Ruparel, “To prepare the younger generation for this landscape, the industry should focus on cultivating a culture of innovation, encouraging creative experimentation and risk-taking to inspire new ideas and fostering growth, championing good mentorship and encouraging continuous learning with an emphasis on acquiring new skills.” 

Like most things technology, the current wave will also be replaced by something better in the years to come, said Mukherjee. “The entire approach to digital advertising is going to undergo a massive shift. We will find out soon enough if some specific job roles are going to become redundant. But, like with any new technology, the sooner one embraces it, the quicker they’re going to move ahead in the race. I have personally been researching extensively into AI and its multiple use cases. We’ve already managed to crack and execute a few campaigns for our clients. Specific tools like ChatGPT can become a strong ally in creative brainstorming and can successfully pivot ideation into unexpected directions.” 

“We are creating toolkits that will help the younger lot not just leverage new technology but use it to create far superior creative solutions than they otherwise would have”, he added on prepping the future creatives. 

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Eggoz’s new campaign, #EggozEggsSabsebest, shares fresh take on eggs

Through the campaign, Eggoz is educating its customers on what a fresh egg looks, feels, and smells like

By exchange4media Staff | May 27, 2023 6:00 PM   |   2 min read

eggoz

Egg-focused consumer brand, Eggoz, has launched an online nationwide campaign to spread awareness of the status of the current egg industry and the importance of choosing farm-fresh and chemical-free eggs for a healthy diet. Through the campaign, Eggoz is educating its customers on what a fresh egg looks, feels, and smells like. 

“We’ve heard enough and more about the nutritional and health value of eggs. But, are you consuming good eggs?  Are your eggs fresh? How to tell if an egg is actually nutritious or not? Eggs in India are typically 7-10 days old from laying and by the time they reach consumers’ kitchen, their nutrition is lost. Additionally, there are usage of chemicals, anti-biotics for egg production which are harmful for long term consumption. The typical eggy smell and runny yolk are few characteristics of an egg that is no longer fresh and there would be loss of nutrition.  Through this campaign, we intend to create awareness about eggs in India and guide consumers to select perfectly fresh eggs for better nutrition and healthier eggs. With our vision to build the ‘Amul of eggs’, this campaign will help us in educating consumers about the category and also help us expand our customer base.” said Abhishek Negi, Co-founder of Eggoz.

The special campaign of Eggoz has been released in the form of four video assets, supported with static assets across digital platforms. The videos showcase how Eggoz eggs are better as compared to loose eggs and regular eggs available in the market. The primary objective of the entire campaign is to provide customers with a fresh perspective on eggs and guide them to select the best quality eggs.

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Duolingo launches brand film to talk of affordable learning alternatives

The film features stories of 16 real students

By exchange4media Staff | May 28, 2023 10:00 AM   |   2 min read

Duolingo

Duolingo English Test (DET) has released a brand film titled A bridge to opportunity: Study abroad with the Duolingo English Test.

The film features the stories of 16 real students and showcases how the DET is bridging the gap for students aspiring to fulfill their study abroad dreams. English proficiency tests have been an expensive, stressful barrier between students and their dreams of higher education, and the DET provides an affordable, accessible and convenient alternative.

The film has been produced by Pittsburgh based agency Animal Studios, and was shot in 4 countries, showcasing the lives these students are living as they experience life at their dream universities. The students featured in the video are from all over the world, including countries such as India, Japan, UK, China, Syria, Germany, Indonesia, Columbia, and Singapore.

Caroline Moylan, Marketing Manager, Brand Experience, Duolingo English Test said, “We are overjoyed and proud to share a film that tells the story of the Duolingo English Test through those it impacts most — the students! We traveled to 5 cities in 4 countries to interview 16 university students about the challenges of studying abroad, the evolution of the testing industry, and the life-changing power of higher education. I wanted to thank the students, without whom we would have no story. Testing should be a bridge, not a barrier. The work we do at Duolingo English Test helps open up access to higher education and give the world’s most brilliant and talented young people a chance.”

Danny Yourd, Director at Animal Studio said, “A few months ago we were approached by our good friends at Duolingo to tell a story of the Duolingo English Test through the lens of its students. We enjoyed the challenge that comes with shooting films across countries and borders, and stitching together stories of these inspiring students. We were happy to work with the team to be able to produce this piece that’s close to our hearts.”

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'Monetising social media is a big challenge'

At Goafest 2023, panellists discussed the future of connected devices and cross channel measurements

By exchange4media Staff | May 25, 2023 3:41 PM   |   2 min read

goafest

Social media has emerged as a robust platform for marketing, direct, subtle or indirect for almost all consumer brands. However, monetising it is quite challenging, experts said at the panel discussion “Future of Connected Devices and Cross Channel Measurement” on Day 2 of the Goa Fest.

The session was moderated by Rajdeep Sardesai, Consulting Editor of India Today Television and attended by panellists Geet Lulla, VP of Sales & Head Asia Pacific, Comscore; Pankaj Krishna, Founder and CEO, Chrome DM; and Salil Kumar, CEO, ITGD.

This session drove conversations around the future of connected devices, which allow seamless integration of various smart devices, enabling effortless communication and data sharing between them. Cross-channel measurement has become increasingly sophisticated, providing comprehensive insights into user behaviour across multiple platforms and touchpoints for more effective marketing strategies.

“However, measurement is now moving from a monolithic approach to a fragmented approach, which needs to be reported frequently because data by itself is meaningless without context,” said Lulla. He added that there are over three billion people on social media, yet monetising it is still a challenge yet.

During the debate, Krishna presented his findings on the incremental reach of digital media in India, which consists of three components: browsers (223 mn), mobile devices (619 mn) and connected TVs (22.1 mn).

Kumar, too, made an important addition to his conversation about data monetisation.

The panellists also accentuated the importance of clarity, wherein the measurement is concerned, as well as collaboration with regard to the real-time consumption ecosystem.

Sardesai raised the issue of controversial TV media measurement, which has pained channels for a long time. Lulla pointed out that we still have a traditional approach of sampling households for TV measurement.

Krishna hoped that in the future we might have some programmatic system that can do real-time bidding according to the flow of breaking news that comes in at that point in time.

Goafest kicked off on Wednesday 25th May. The theme this year is "The Future of Creativity." The three-day annual festival will continue till 26th May.

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mSix&Partners wins integrated media mandate for Dr. Reddy's OTC Business

The mandate includes TV, Print, Radio, Digital and OOH

By exchange4media Staff | May 25, 2023 12:36 PM   |   2 min read

Reddy's

mSix&Partners has won the integrated media mandate for Dr. Reddy's OTC Business. The account will be managed by the agency's Mumbai office, which will leverage its data and tech-driven approach to drive business growth for the client through targeted and effective media planning and execution.

With a focus on maximizing ROI for the client, mSix&Partners plans to use its vast experience in media planning, execution, and measurement to craft solutions that resonate with Dr. Reddy's regional audience.

The mandate will focus on crafting detailed micro-marketing solutions with a clear focus on the regionalization story for Reblanz ORS brands.

Commenting on the win, Subhamay Mukhopadhyay, Managing Partner, mSix&Partners India said, "We are thrilled to partner with Dr. Reddy's and bring our data-driven approach to the table. As a data and tech-driven agency, we understand the importance of driving business growth through bespoke, dedicated, multi-disciplinary teams that closely partner with our clients. Our data-driven approach is what sets us apart, and we're excited to bring that to the table for Dr. Reddy's. We look forward to adding value through our expertise in media planning and execution to deliver on the client's objectives."

Nigel Saldanha, Head of Marketing OTC, GG India for Dr. Reddy’s, said “ We are on a very interesting journey in building an OTC business at Dr. Reddy’s GG India, and at this juncture, having the right partners on board is of paramount importance. After rigorous evaluations, we are happy to award the integrated media mandate to mSix&Partners India and look forward to accelerating our ambitions through this partnership."

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Aditya Birla Capital appoints Dentsu Creative India as lead brand communications agency

The account will be serviced from the agency's Mumbai office

By exchange4media Staff | May 25, 2023 11:21 AM   |   3 min read

Dentsu

Aditya Birla Capital (ABC) has appointed DENTSU CREATIVE India as its Lead Brand Communications Agency. The account will be serviced from the agency's Mumbai office.

As per the mandate, DENTSU CREATIVE India will manage the creative services for ABC - the corporate brand, and five of its subsidiaries. This includes developing and implementing advertising campaigns across various mediums to enhance the brand's communication and messaging.

Darshana Shah, Head of Marketing and Customer Experience, Aditya Birla Capital said, “DENTSU CREATIVE India has been a longstanding partner of ABC, and I am pleased to have them as the brand's retainer agency across our numerous lines of business. This year, we have accomplished some truly exciting projects, with a sharp focus on our health insurance, life insurance, and mutual fund businesses. Collaborating with DENTSU CREATIVE has been an absolute delight, as their dynamic and enthusiastic team shares our vision of propelling the brand forward in the new digital-first consumer era. Together, we aim to leverage the trust associated with our parent brand, Aditya Birla Group, and bring the brand ABC to the masses in India. Our goal is to simplify their financial needs and become trusted a partner throughout their life stages. I am looking forward to the remarkable outcomes that this partnership will yield."

Commenting on the partnership, Indrajeet Mookerjee, President – South & West, DENTSU CREATIVE India added, “We are delighted to be working with Aditya Birla Capital and to have won the mandate as the lead ATL agency. This reflects the trust that we have built over years of collaboration on key projects spanning mutual funds and health and life insurance, including the celebrated 'Dear Money' campaign, which was a defining chapter in Aditya Birla Capital's communication journey. The confidence shown in us is a testament to the modern and creative solutions that DENTSU CREATIVE incorporates across businesses. We are truly honored to be a part of this journey and look forward to achieving many successful business and creative outcomes together."

Aalap Desai, Chief Creative Officer, Creative Experience, West, DENTSU CREATIVE India commented, “We have had a great history of collaboration with Aditya Birla Capital, and it is truly an honor to now officially join forces with them. Working with a fantastic brand team that is in sync with our own team is refreshing, rare, and valuable. It almost feels like we are one team working towards the common goal of creating memorable work that resonates with the audience. Aditya Birla Capital has always been inventive in presenting real solutions to real challenges in the financial services industry, and we at DENTSU CREATIVE take pride in offering the perfect balance of strategy and creativity.”

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