There's been overall loss of 12 to 15 mn subscribers during NTO process: NP Singh

The collective cost to the broadcasters has been over Rs 1,000 crore in just communicating the changes to the consumers, N P Singh, IBF President & Sony Pictures Network India MD and CEO

e4m by exchange4media Staff
Updated: Jan 12, 2020 1:22 PM


N P Singh

“It hasn’t been a very good start to the year for us in the industry,” said IBF President and Sony Pictures Network India MD and CEO N P Singh on the recent amendments to the Tariff Order, Interconnection Regulations and Quality of Service Regulation of 2017 for the broadcasting and cable services sector issued by Telecom Regulatory Authority of India.

To address this issue, for the first time in the history of broadcasting, NP Singh and other industry leaders - Uday Shankar, President of The Walt Disney Company Asia Pacific and Chairman of Star India and The Walt Disney Company; Punit Goenka, Managing Director & CEO, Zee Entertainment Enterprises Limited; Sudhanshu Vats, Group CEO, Viacom18 Media Pvt. Ltd and Vice President- IBF; K Madhavan, Country Manager, Star and Disney India and Vice President, IBF - came together to address the press on Friday.

IBF is the industry body of broadcasters. It works towards ensuring that the television industry has a common voice which helps orderly growth of this sector. It is also a forum for the broadcasters to highlight issues which impact the industry as a whole.

“We all have gathered here under the aegis of IBF to discuss recent developments that can potentially trigger another round of large scale disruptions, detrimental to the orderly growth of the sector,” said Singh.

“Content is king and broadcasters invest substantial resources in producing and acquiring world class content, be it entertainment, knowledge or live sports. By packaging a variety of genres in economically priced bouquets, broadcasters offer the Indian consumer world class news, sports, movies, music and entertainment at affordable prices,” Singh said.

He further said: “Any industry and especially one that is regulated looks forward to a stable and consistent regulatory regime that works for the benefit of all stakeholders. As broadcasters, we expect a stable regulatory regime, which is necessary to enable long-term business planning and a strategic approach towards investments. This is absolutely critical to enable us to provide the best of content to our consumers, more so in these times of rapid technological change.”

He further added that in the last 15 years of regulating the broadcast sector, TRAI has issued more than 36 tariff orders in an attempt to micro-manage what is arguably the most “value for money” form of news and entertainment in the world. This goes contrary to the Government's stated position of ensuring the "ease of doing business".

In February 2019, TRAI came up with a New Tariff Order (NTO), which brought about far reaching changes to the way pricing of pay channels was managed. “While the broadcasting industry was apprehensive about the magnitude of changes, we supported the move with the best of our abilities. The collective cost to the broadcasters was well over Rs 1,000 crore in just communicating the changes to the consumers. Even with that, there was an overall loss of 12-15 million subscribers in the process. All stakeholders, most of all our consumers, went through considerable inconvenience during the transition period.”

Even as the new regime was settling down, on January 1, 2020, TRAI notified certain amendments to the New Tariff Order and Interconnection Regulations for the broadcast sector. These amendments attempt to make further disruptive changes in an industry already grappling with the paradigm shift to an MRP-based pricing regime.

While the changes are many, he summarised few of the key ones:

Arbitrary reduction of MRP cap from Rs 19 to to Rs 12 for channels to be part of a bouquet

In February 2019, the Regulator notified a cap of Rs 19 as the threshold for creating bouquets and backed this up with empirical analysis. And now this has been reduced by 40 per cent to Rs 12 without any logical rationale or consumer insight to back this change.

Channel pricing is related to the quality and cost of content being offered, which the regulator appears to consistently ignore. In a competitive and free market like broadcast, channel pricing should be determined through open market forces rather than through the arbitrary fixing of caps without any fundamental basis.

Imposition of twin conditions on bouquet pricing

When the NTO was introduced last year, TRAI took a conscious decision to do away with the twin condition formula for bouquets as the Regulator advocated free pricing. Within a few months, in NTO 2.0, TRAI has sought to reintroduce the twin conditions, negatively impacting the pricing and packaging of bouquets. In order to offer wider choice to their consumers through affordable bouquets which is the practice world over, the broadcasters will have to either price their premier channels very low, hampering the ability to provide quality content or increase the price of other channels just to fit in the maths but artificially increase the burden on consumers.

Another fall-out of the twin condition restrictions is that it limits the number of channels in the bouquet, which in turn reduces the value delivered to consumers.

Moreover, when SD and HD channels are clubbed together in a bouquet, the same price reduction is applicable to both in spite of HD being a premium offering.

Additionally, using regulation to limit the number of bouquets being offered to consumers is fundamentally restricting consumer choice, given the large variability in consumer preference across 200 million TV homes.

Restricting incentives only to a la carte

This is a completely arbitrary discrimination between a la carte and bouquet without a rationale. Just a few months back TRAI thought it fit to allow incentives on both bouquets and a la carte and now in NTO 2.0 TRAI has changed its mind and removed discounts on bouquets. From the regulator looking at the interests of all stakeholders and the industry at large, we expect a market facing and non-discriminatory approach to regulation.

A few months back, at the request of the Regulator, the major broadcasters including Sony, Star, Zee, Viacom introduced promotional schemes and offered their premier channels at an MRP of Rs 12 for a limited period. But the results showed no uptick in the a la carte offering in spite of the price reduction, clearly highlighting the consumer’s preference for bouquets. In fact, our members suffered revenue losses in this whole exercise.

Additionally, the on-ground experience of this consumer offer has indicated that the desired intention of consumers getting the benefit of such an offer has not materialised in a majority of cases but may have got absorbed as additional margin in the distribution chain. So, it begs the question whether the new changes being recommended will not again end up with the same outcome, given the challenges of on ground execution.

However, TRAI appears to have a predisposition and bias towards a la carte and against bouquets and is attempting to compel DPOs to not offer bouquets by removing their incentives to do so. Clearly, this is arbitrary and discriminatory. Inspite of 15 years of regulations that sought to influence a consumer’s choice for a la carte, the lay consumer still prefers bundling, a fact the regulator seems unwilling to accept.

Impact of NCF

While the stated intent of the Regulator is to allow consumers to get content at more affordable rates, the fact that it’s the imposed NCF is the single largest component of end consumer price is not being addressed.

In the current NTO, if a consumer is paying, say Rs. 275 per month as his/her bill, ~60% goes to the distribution platforms, 15% towards taxes, and only ~25% comes to pay broadcasters. This when it’s the broadcasters who are creating the content, investing in talent and capability, and taking all the risks related to content development. Why then is the focus only on the broadcaster’s component of revenues, which is only 25% of the consumer bill?

“It is fair to say, the implementation of the MRP regime which came into effect on 1February 2019 resulted in seismic changes in the distribution landscape. Nevertheless, with the support of all stakeholders and the end consumer, the transition to the new regime was managed relatively smoothly. Broadcasters, on their part, along with other stakeholders, did their best to ensure a smooth transition without disruption of services. It is therefore quite surprising that in less than 12 months after the commencement of the NTO and even before the industry at large and more importantly the end consumer has fully adapted to the new regulatory regime, TRAI has notified amendments in the NTO.”

IBF in its response to TRAI’s consultation paper had pleaded with the regulator to adopt a “soft touch” and allow the industry to come to terms with the current NTO before making further changes. In fact, TRAI itself had acknowledged this need by proposing a two-year moratorium on further regulation. Unfortunately, all IBF’s pleas have been ignored and, in this exercise, content creators and owners have been disempowered by taking away their fundamental right to monetize their content in the manner they choose.

IBF believes these amendments will severely impair broadcasters’ ability to compete with other unregulated platforms and adversely affect the viability of the pay TV industry.

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