Technology is driving transformation in the healthcare sector: Vivek Tiwari
At the first edition of e4m Health Communication Conference, Tiwari, the CEO & Founder of Medikabazaar spoke about how technology can improve customer-centricity in the healthcare space
At the recently-concluded first edition of e4m Health Communication Conference, Vivek Tiwari, Founder & CEO, Medikabazaar spoke about the role technology plays in the adoption of customer-centricity.
Speaking about the role of tech in changing the healthcare landscape, Tiwari said, “Technology is driving transformation in the healthcare sector. A lot of digital-led platforms are doing it and so do we at Medikabazaar. We are changing healthcare with technology adoption and creating the largest supply chain efficiency and revolutionising the entire healthcare procurement chain. Whether we talk about catalogue, product recommendation engine, which helps to drive better efficiency and better management of inventory at hospitals or overall efficiency within the hospitals, we are working on all fronts.”
He also underlined that while businesses are evolving, there is also collaboration and synergies in them today. “Every business wants to adopt technology to scale higher and higher and all the communication today is built around adopting new technology,” he said.
Talking about some case studies and focus areas for Medikabazaar, Tiwari added, “We have a tool for hospitals which enhances decision-making effectiveness within hospitals for their smart procurement. We also work directly with a lot of manufacturers within India and around the globe.”
Tiwari also spoke about how Medikabazaar was deploying technology right from robots at warehouses to chatbots for easy customer interface. He also underlined that wearable devices in future will become drivers of growth for the sector.
“We are working on the wearable devices segment in a big way and this category will play a big role in holistic healthcare development. We are working on developing products which can monitor post hospitalisation of patients,” he concluded.
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