‘We want to be the most entertaining and engaging franchise’
Col. Arvinder Singh, COO, Gujarat Titans, speaks on fan engagement, building a digital space for supporters, brand building and more

Last IPL, debutant Gujarat Titans surprised everyone by lifting the IPL trophy as champions. While the franchise prepares for a new season of the league this year, Col. Arvinder Singh, COO, Gujarat Titans, shares insights on fan engagement and brand-building activities conducted by the franchise.
Edited excerpts:
How are you building a strong connection with the Titans Fans?
Right from the very beginning, for us, the fan is always going to be at the heart of whatever we do. This is our thought process when we started last year and it is exactly going to be the same this year and we are only going to grow further. We have a plan in place for the next three years and we are not looking at anything short term. Whatever we do, we always keep the fan at the heart of it all. We try to look at it from a fan's perspective as to why would somebody want to support the team.
Anything in the pipeline in terms of building fan engagement that you would like to share with us?
We launched our own streetwear collection at the Lakme Fashion Week. Yes, we are a cricketing franchise but we want to engage with our supporters and people who like us through various channels. Streetwear was one of them and the Lakme Fashion Week provided us a platform. We may not need a platform hereon but we will still continue with our plans of streetwear. It is different from the usual merchandise and is another medium for the people to showcase their support for Gujarat Titans.
A major activity for us was Uttarayan - the biggest festival in Gujarat. For a whole week, we engaged with the people of Ahmedabad, Surat, Rajkot and Vadodara whether it was through activities at places with large crowds like malls or canter activities. In conjunction with the Government of Gujarat, we participated in the Kite Festival that happens at the (Sabarmati) riverfront. That was absolutely fantastic.
We have just launched ‘Race with the Titans’ – which is a digital race. It's a two-fold exercise to encourage and help people to get fitter. The ones who engage with us, there is gratification for them. That leads us to the supporter’s perspective of what is in it for them apart from getting healthier. We are also looking at them getting closer to us. So, we may get the winners to spend time with us in the team hotel and watch matches with the GT management. Some youngsters, who have done exceptionally well, may get the opportunity to be interns with us.
How are Gujarat Titans looking at leveraging gamification trends in the metaverse?
Gamification is not something we are looking at very closely at this point of time. We already became the first IPL franchise to enter The Metaverse last year. It may not have been the best experience because there were limitations of the platform we were using but this year there will be a lot more happening. The idea is to make that (The Metaverse) a platform where fans can directly interact with each other and talk about GT. Apart from being able to engage with GT, they should be able to engage among themselves as well.
How are you looking at building a strong digital presence and a robust fan community online?
We launched a membership drive on January 13, coinciding with Uttarayan. It is not a paid membership. The more you engage with us, the more GT points you get – which you can then redeem with us whether it is in the form of buying match tickets, merchandise or money-can’t-buy experiences during the season like Meet and Greets with the players, online session with the players, coaches and trainers etc.
From our supporters’ perspective, we want to make it easier for them to buy match tickets. We've worked on this with our ticketing partner and now the whole ticketing experience will happen on our ‘Titans Fam’ App. The App will become the hub of anything that GT does - whether it is content, merchandise, news or ticketing. There will also be long-form content on the App very soon. The third phase of the App will allow supporters to upload their own videos and participate in a lot of stuff that will happen as we head towards the season.
Globally, merchandising, especially sports merchandising, is a big business and it is crucial in fan engagement building. Looking ahead, how much do you see merchandising contributing to overall revenues?
Revenue is the last thing on our mind currently and that is the beauty of this franchise. You need to put the basics in place first; the revenue will follow. I can very proudly say that we did a lot of stuff from a merchandise perspective last season. This year, we are targeting doubling it. It will happen, but that is not why we are doing it.
We have a company which does our merchandising, then we have Fancode - which does another set of merchandise for another target group. We have tied up with HRX this year for another target group. We have an agency which makes the kits and jerseys for the team and the original stuff that is worn by the players and finally we have the streetwear collection. So, there are four different things happening, but it will belittle the thought process we have in place if we say we earn an ‘X amount from this’. We will earn but let's first put the basic things in place.
Is GT continuing its associations with any of the sponsors that were on board last year? Any new sponsors on board?
Our jersey is exactly the same as last year! The same sponsors are on the jersey. Everybody is happy with GT not only because we were the champions, but it’s about the culture, the ethics and the character of a franchise that we are trying to create at this point - that is most important for us. If we continue and are able to develop that and people start believing in the fact that this is a franchise that knows what it is doing, and does it in the right manner, a lot of revenue will come.
GT is a fairly new brand as compared to other IPL Franchisees, what is your vision for the brand GT and how do you aim to achieve it?
We want to be the most entertaining and engaging franchise - that is the idea and the vision. So whatever it takes for us to do that, we will do it. For us, building a brand - which people would want to associate with - is important. Even if we make lesser money this year, we must establish ourselves as a brand that more people want to associate and engage with. They want to come for our games, buy merchandise, and maintain this link - that is the goal.
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Life after IPL: How new content & collaborations will keep JioCinema in the game
The platform has made several significant announcements, including a new lineup of web series and films and a subscription plan priced at Rs 999 per year
By Sonam Saini | Jun 8, 2023 8:45 AM | 6 min read
JioCinema, the official streaming partner for the Indian Premier League (IPL) 2023, logged record-breaking numbers during the more-than-two-month-long tournament, with over 12 crore unique visitors tuning in to watch the final match and the platform recording over 2.5 crore downloads in a single day. But now that the T20 league has concluded, it will be interesting to see how the platform makes the most of the momentum and keeps the viewers hooked. Experts suggest that JioCinema might not have the peak concurrent audience that it did during the IPL, but the new show launches and collaborations will help the platform retain its viewers as well as bring in new ones.
Retention Game
Giving an idea of its strategy to retain the IPL viewers, the platform, before the final match, made several significant announcements, including a subscription plan priced at Rs 999 per year and a new lineup of web series and films.
Decoding the platform’s content plan, Divya Dixit, Business Strategy and Growth Advisor, shares that JioCinema has done a few collaborations with various indian and international content partners like ALTT, Shemaroo, Voot, Warner Bros and NBC Universal to monetize and piggy back ride on the audiences that they have garnered through live streaming IPL. “The idea is on a larger vision of how to retain that audience and switch them over from being a free audience to a paid audience. I believe JioCinema will strive to do the same via multiple subscription plans, TVOD/SVOD as well as data packs.”
Nitin Menon, Co-Founder of NV Capital, believes that JioCinema will do whatever it takes to retain the viewers. “Given the fact that they have launched the platform with original titles like Asur and Bloody Daddy as well as a substantial chunk of licensing content including movies like Vikram Vedha, they will be able to retain their subscriber base as majority of their content is free.”
However, experts also say that the platform might not see the same traction that it witnessed during the IPL as viewers then spent three-four hours watching the matches but might not spend the same time in a day on watching the other content.
According to Karan Taurani, SVP, Elara Capital, AVOD platforms have relatively low retention power when compared to SVOD platforms where users pay a subscription fee. “Though JioCinema is building a strong content lineup, they can't have similar concurrent viewership seen during the IPL,” he says.
Taurani also shared that during the IPL, the amount of time spent by viewers on the platform was higher than the other months. “It may not be possible for the customer to watch content for such a long time every day. So definitely there could be a decline in terms of time spent and consumption. Around 50-60% drop in consumption patterns is definitely in the cards.”
He added that in terms of number of subscribers, it would matter too much because it's an AVOD platform. “The Monthly Active Users (MAUs) numbers may still be high but Daily Active Users (DAUs) might fall by 60%. MAUs will not see a sharp fall because a subscriber will log into the platform at least once a month to watch any original web series, but the daily consumption pattern will see a sharp fall,” he suggested.
Content is King
JioCinema has announced several new titles and collaborations.“They want to be the new kid on the block where OTT is concerned. And looking at the overall trend of Jio, I won’t be surprised if they start going exceedingly aggressive in the OTT market whether it’s originals or movies or even sports for that matter,” explains Menon.
Dixit added these collaborations allow them to work with a tighter ROI system and ability to scale up. “Since HBO has several eclectic shows that the metro audience have an interest in, they are sure to garner niche loyalty from there. Furthermore, Voot & Shemaroo offer Hindi as well as regional content and ALTT offers Hindi content; that acts as a stepping stone towards establishing Jio as one of the main OTT platforms in Bharat. The regional market has a huge potential for growth, and Jio will build on that. “
Subscription Model
With the subscription plan priced at Rs 999 a year, will JioCinema remain an attractive choice in the market and see more viewers coming in?
Taurani shared, “They've just started the SVOD mechanism. They're trying to target premium customers who want to watch content ad-free. HBO on Disney+ Hotstar accounted for not more than 1-2% of their paid subscriber base. The number of customers who will consume that content is very small and that market already is highly fragmented. We've got Netflix, Amazon and they've got a lot of other global content as well. So I don't see people paying Rs 1000 in large numbers specifically for these two catalogs. Definitely it could add some to the overall subscriber base but not in a big way. It will be a very small boost.”
Last month, the platform announced a partnership with NBCUniversal (NBCU) to bring thousands of hours of NBCU films and TV series to India. NBCU’s programming will live in a Peacock branded hub starting next month on JioCinema’s newly announced “JioCinema Premium” SVOD tier. Here, viewers will have access to first-run series like Young Rock and others.
Dixit Opined, “Indian audiences are definitely price- sensitive and JioCinema, in the longer run, will bring in that economy because they will behave like an aggregator along with offering exclusive content. An efficient pricing strategy is always a sure-shot way to enable a huge influx of subscribers especially when you rope in great data plans.”
Menon concluded that JioCinema is in for a long haul and they have all the intentions and the money power to be among the top players in the OTT market. “Incase they feel that they are not gaining the necessary traction as to the subscriber base, I won't be surprised to see them tweak the model to attract subscribers aggressively.”
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15 new categories advertised during IPL 16
According to a TAM report, Pan Masala continued to be the top spender on TV during all matches this season
By e4m Desk | Jun 3, 2023 8:46 AM | 2 min read
As many as 15 new categories advertised during the 16th season of IPL, which concluded on May 29, compared to the previous season, an IPL advertising report by TAM has revealed.
According to the report, out of all 74 matches of IPL 16, the latter half of the matches saw a growth of 5% in total ad volume compared to the first 37 matches of this tournament.
The tally of categories, advertisers and brands also rose by 18%, 22% and 9%, respectively, during the last 37 matches compared to first the 37 matches this season, it said.
Pan Masala was the top advertiser this season, beating fantasy sports gaming /eCom gaming.
The report also said that top five advertising categories in IPL 16 accounted for 52% of the ad volume compared to 39% in IPL 15.
The top five categories were Pan Masala (15%), eCom-gaming (13%), biscuits (9%), aerated soft drink (9 %), and cellular phone service (6%).
Among the new categories, Biscuits topped the list followed by Dryfruit.
During the last IPL, eCom -gaming was the top spender followed by eCom-wallets, Pan Masala, eCom-Education and eCom-Online Shopping.
During IPL 16, the top five sponsors contributed 37% of ad volume, while the top five in IPL 15 accounted for 24% of ad share.
Sporta Technologies and K P Pan Foods were among the top 5 advertisers for both the seasons.
As per the report, the top 5 brands contributed 30% share of ad volumes in IPL 16, while the top 5 of IPL 15 contributed 21%.
Dream11.com, Kamala Pasand Silver Coated Elaichi and Tataneu App were among the Top 5 brands in both seasons.
The report also analysed ad length during commercial breaks during the IPL.
“During commercial breaks, 11-20 second ads were the most preferred, followed by less than 10-second ads. Ads with 40+ seconds had only 0.1% ad insertion share,” the report said.
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Chennai Super Kings has highest fan loyalty: Rediffusion Red Lab
Rediffusion Red Lab tracked and analysed fan involvement of all IPL teams over the past two months
By e4m Desk | Jun 1, 2023 10:19 AM | 2 min read
Rediffusion’s Red Lab, which tracks consumer behaviour, has rated Chennai Super Kings (CSK) as No. 1 on fandom at the close of the current IPL.
Mumbai Indians are a not-so-close second while Royal Challengers Bangalore (RCB) are a distant third. The Rediffusion Red Lab team tracked and analysed fan involvement of all teams over the past two months, interviewing/meeting/interacting with 1213 fans of all the ten teams that played in the tournament.
What is fandom? It is simply fan loyalty to a team.
How is fandom calculated? The first sign is hand-raising or clear identification - Yes, I support this team. Keeping track of the favourite team’s scores or performance is the first stage of belongingness. Watching the team matches on television or staying abreast with its live play on digital is the next layer. ‘The team and its players are in my conversations with family and friends’ cements fandom further. Buying merchandise and going to the stadium to watch and cheer the choice team is the acme of fandom.
CSK has a top score of 79%, MI are at 72% and RCB 61%. Of the new teams, Gujarat Titans (GT) has not done badly with a 58% score that places them in the fifth place, just a notch behind 4th ranked Kolkata Knight Riders who scored 59%.
Sunrisers Hyderabad (32%) are last in the rankings and Delhi Capitals at 37% are second last at the tail.
‘This is a study of the glue that binds a team and its fans. The IPL has been around for 16 years now - sufficient time has elapsed for choices to be made, loyalty to be shaped and for fans to either love a team or be indifferent to it,” says Dr Sandeep Goyal, Managing Director of Rediffusion.
Interestingly 42% of CSK’s fan base is from outside of Chennai. So, loyalty is not driven by city/geographical affiliation or residence alone. Not surprisingly 72% fans attribute their affinity and preference for CSK to MS Dhoni. Rohit Sharma at MI is way lower at 23% but Virat Kohli scores better at 51% for RCB. For Lucknow Giants (LG), KL Rahul does well at 49%.
Fandom, feels Dr Goyal, is also a function of team success. The success of CSK, MI and the quick rise of GT have endeared them to their fans.
Rediffusion’s Red Lab tracks trends across genres. This study was conducted across all 10 IPL team franchisee locations.
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IPL 2023: 29 of 48 matches recorded peak concurrency of more than 3 cr on TV
As per BARC data, while CSK vs PK played on April 30 garnered 3.5 crore, the RR and MI and PK versus MI games got 4 crore and 3.5 crore of peak concurrency in viewership, respectively
By e4m Desk | May 12, 2023 6:27 PM | 1 min read
The ongoing Indian Premier League saw 29 of 48 matches register peak concurrency of more than 3 crore on TV. According to BARC data, three more matches have crossed the peak concurrency of 3 crore on TV, taking the total to 29.
While CSK vs PK played on April 30 garnered 3.5 crore of peak concurrency, the RR and MI and PK versus MI games played on April 30 and May 3, respectively, garnered 4 crore and 3.5 crore of peak concurrency in viewership.
The first match between Gujarat Titans vs Chennai Super Kings match garnered the highest viewership and is leading the top ten list with 5.6 crore, followed by CSK vs RCB (24th match) with 5.2 crore. The 33rd match of the season garnered 5.1 crore of peak concurrency.
Meanwhile, the sixth match of the season between CSK vs LSG saw peak concurrent viewership of 5 crore. The fifth match between RCB and MI saw 4.6 crore peak viewership. While the ninth match between KKR and RCB saw viewership of 4.5 crore, the 12th match between MI and CSK saw 4.5 crore.
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JioCinema ties up with NEWJ to drive digital distribution of IPL
As part of the association, the match highlights are promoted in six languages
By e4m Desk | May 12, 2023 2:02 PM | 1 min read
JioCinema, the official digital streaming partner of TATA IPL, has tied up with media-tech startup NEWJ (New Emerging World of Journalism) to increase the digital distribution of the 16th edition of the TATA IPL. As part of the collaboration, NEWJ promoted the match highlights in six languages including Bengali, Tamil, Marathi, Bhojpuri, Punjabi and Hindi across its social media platforms.
Cricket is often considered a religion in India, and JioCinema has democratised the TATA IPL by making it free to watch across the corners of the country. In addition to taking the matches to screens in every nook and corner, JioCinema wants to offer viewers the option to watch their favourite team play in languages that feel most familiar to them. NEWJ, a social-first, video-only publisher, has harnessed its presence in regional markets to amplify this mission.
“JioCinema is a pioneer in how India consumes sports and entertainment. At NEWJ, we function on the mantra, stories of India, for India and by India. With this collaboration we are taking the TATA IPL to the vernacular and regional markets who consume content on social media on their smartphones”, Kunal Chaudhary, co-founder, NEWJ said of the partnership. As per a report by Synchronize India and Unomer 73 per cent of viewers stream IPL 2023 on JioCinema, while only 27 per cent watch it on television.
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IPL 2023 on TV crosses last season's reach by 21%: BARC data
The cumulative reach on Star Sports for live broadcast of 48 matches stands at 451 million unique audience
By e4m Desk | May 11, 2023 7:01 PM | 1 min read
The Indian Premier League (IPL) 2023 on Star Sports broke last year's record. According to the BARC data for 48 matches shared by the broadcaster, the cumulative reach for live broadcast of 48 matches stood at 451 million unique audience. It's 21% higher as compared to last year's full season's reach. Also, it's 33% higher than last year's season with the same number of matches.
According to the broadcaster, the highest ever reach garnered in HSM, North and West in the history of IPL. It is also highest ever reach in states like Gujarat, Maharashtra, UP, Rajasthan, MP, Bihar, Pune/ Haryana/HP, Odisha and Bangalore and second highest ever in Delhi, Mumbai and Karnataka.
Meanwhile, TV saw 266 billion minutes consumption for the first 48 matches – which is the second highest ever (excluding COVID years).
Additionally, there is also growth of 29% in TVR for the first 48 matches.
The league also recorded the highest HD reach of 86 million which is 3.4 times higher than the last year's season.
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Over 1300 cr video views clocked in first 5 weeks of IPL 2023: JioCinema
As per the streaming platform, the average time spent per viewer per match has touched 60 minutes
By e4m Desk | May 11, 2023 12:05 PM | 1 min read
JioCinema, the official digital streaming partner of TATA IPL 2023, has reported clocking over 1300 crore video views in the first five weeks. As per the streaming platform, the average time spent per viewer per match also touched 60 minutes. TATA IPL 2023 on Connected TV reached twice the number of viewers than that on HD TV, it said.
“JioCinema continues to grow from strength to strength every week and it is based on clear evidence of consumer’s outright preference of catching the TATA IPL on digital,” said Viacom18 Sports CEO Anil Jayaraj. “The combination of outstanding cricket action and our robust platform proved the stellar opening weekend was just the beginning of bigger things to come. I would like to thank all our sponsors, advertisers, and partners for showing faith in our journey as we continue to elevate every fan’s TATA IPL viewing experience.”
As per JioCinema, it breached the peak concurrency records of TATA IPL twice in a span of five days. On April 12th, it clocked a 2.23-crore peak during the Chennai Super Kings vs Rajasthan Royals match. In the Royal Challengers Bangalore vs Chennai Super Kings fixture, JioCinema says it broke the record again with a concurrency of 2.4 crore.
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