Do creative agencies need a reboot?

Are creative agencies losing their relevance to media agencies that provide 360-degree solutions to the clients?

e4m by Naziya Alvi Rahman & Kanchan Srivastava
Published: Dec 29, 2021 9:05 AM  | 6 min read
creative agency

"Media agencies are five years ahead than creative agencies," claims one of the tallest industry leaders Daryl Lee, Global CEO of IPG Mediabrands. While Lee, who leads one of the biggest media agencies, has every reason to claim so, we at e4m decided to take the conversation forward and connect with industry veterans to understand if the same is true for the Indian market as well. 

Are creative agencies actually losing their relevance to content partners working with media agencies to provide 360-degree solutions to the clients? Is it time for the creative agencies to consider expanding their roles to keep themselves relevant in this fast-changing marketing world?

Speaking at e4m Conclave on December 13, Lee suggested it's time for creative and media agencies to redefine their roles. “These are not media and creative agencies but are ‘strategic agencies’ and ‘execution agencies’. Strategic agencies look at consumer strategies within and outside their systems and formulate one for execution. They have a lot of data along with unlimited opportunities to devise strategies for execution. Creative agencies, with available media, do just one thing that they are supposed to do,” he said.

Experts agree that we live in a world where data powers everything. And the same has had a far-reaching impact on how agencies and holding companies operate and conduct business.

Armed with data, analytics, market and consumer strategies, media agencies are increasingly having an upper hand over their creative peers. 

If you go by the latest industry trends, convergence of media and creative agencies has already begun. For instance, MullenLowe Lintas, which is part of IPG group, hyper-bundled two of its media agencies, PointNine Lintas and Golin, with its creative arm in 2019 and 2020 respectively. 

The group, which has been known for its award-winning ad campaigns for decades, has forayed into marketing now.

“Businesses are getting disturbed with the expansion of digital platforms. What we are focusing on is how to shift our focus from just communication to now marketing. We have stopped thinking of ourselves as advertisers only. In a revolution and a disruption as big as digital, we can’t afford to be just advertisers anymore. We are looking at marketing and business as well and providing complete solutions to brands,” Amer Jaleel, Group CCO & Chairman of MullenLowe Lintas, told e4m recently. 

Meanwhile, some believe that going forward, media agencies may equip themselves enough to make ads. Two recent innovations by Wavemaker -- Netflix series Money Heist's innovative print ad campaign for Hindustan Times and the popular Diwali campaign ‘Not Just A Cadbury Ad’ with actor Shah Rukh Khan-- are often quoted as potential examples to prove the argument.

Sandeep Goyal, MD of Rediffusion, says, “The problem is not with the creative agencies but their leaders who don’t really fully understand the creative realities of the new, contemporary world around us.”

Whoever has the consumer analytics is calling the shots these days. Perhaps that's why consultancy brands like Accenture and McKenzie are also buying creative agencies. 

Accenture recently acquired King James group and Droga5, two very innovative and influential creative agencies. Both have been made part of ‘Accenture Interactive’, boosting its capabilities to design, build and run customer experiences that grow brands and businesses. 



Creativity has no boundaries

Amit Wadhwa, CEO India, dentsu Creative, disagrees with the suggestions made by Daryl Lee. Wadhwa says, “This is a debate that I have heard before and here we are still creating some amazing work for our clients/ brands.”

Wadhwa points out that creativity and ideas will continue to rule the ad world. “The best part about creativity is that the idea can come from anywhere, which is not a new concept and has been there for ages. I think creativity requires a strong brand understanding, knowledge, long-term sustainable thinking & execution on the brand, and for that reason, creative agencies are going nowhere,” Wadhwa says. 

He insists the rise of the digital medium only accentuates the possibilities of creativity, and I see no reason to believe the above statement to be true.

Nitin Karkare, Vice Chairman, FCB Ulka Advertising, echoes the sentiments. 

“Anybody can make an ad but not everybody can make an ad that works. Because to do so is not just about data and analytics. But also about a deep, almost visceral understanding of the consumer and the skill to craft communication that changes attitude and behaviour. The creative agencies have some unique advantages in this because of the culture, people, and processes that have been refined and honed over time,” Karkare opines. 

He notes, “Creative agencies will lose freedom and relevance only if they allow that to happen. Clients always want their creative agencies to deliver ‘work that works’. To do so, the creative agencies need to take the lead in truly understanding the clients’ business, their challenges, and opportunities and produce work that makes a positive impact on their business. If we abdicate this responsibility to any other partner, we have only ourselves to blame.”

Goyal, however, adds that while Lee may well be right, he would disagree with him on parts. “I have returned to advertising (the creative business) after 10 years. And my feeling is that creative businesses can be pivoted very quickly to become digital savvy if you have the vision and the commitment.” 


The way forward

Creative agency executives are devising ways to stay afloat. Upskilling themselves with data analytics and marketing tools is one such strategy. Karkare advises that creative leaders must become their clients’ “go-to business partners”. 

“They need to consistently engage with the client's C-suite and offer creative solutions that move the needle on their business. Only if we do so will we command respect. Respect will have a positive impact on the sentiments of the creative heads,” says Karkare. 

Wadhwa urges his peers to strengthen their data visualization skills. 

“I am a firm believer that we need to make data and analytics the best friend for creativity. When we have deeper knowledge and understanding of the consumer, the kind of content they like/dislike, their reactions etc., it will only help us get better,” says Wadhwa. 

A senior executive says, “Media agencies are evolving at a very fast pace but to say they will take over creative agencies is ambitious. Creative agencies have a strong role to play and they are there to stay.”





 

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Campaign celebrates resilience, determination & indefatigable spirit of Adani Group

The #Humkarkedikhatehain film has been created by Ogilvy

By exchange4media Staff | May 29, 2023 7:13 PM   |   2 min read

adani

The Adani Group has unveiled its new multi-media, multi-platform ad-campaign, ‘Hum Karke Dikhate Hain’.  

Developed by Ogilvy India, the "Hum mushkilo ki nahi sunte, karke dikhate hai" (Undeterred by challenges, we deliver on our commitments) campaign is a powerful testament to the Adani Group's resilience, tenacity and relentless pursuit of overcoming obstacles to build world-class infrastructure, both in India and abroad. 

Through a 100-second television commercial that takes viewers on a visually stunning journey across the country, the Adani Group celebrates its 35 years of dedicated service to India. The Group will roll out the campaign across print, broadcast and social media platforms over the next few weeks. 

Pranav Adani, Director, Adani Enterprises said, “The campaign perfectly captures the unconquerable spirit and ethos of the Adani Group to convert challenges into opportunities and its resolve to driving positive change in the lives of millions of Indians. As a first-generation entrepreneurial company, it is this indefatigable spirit that has been a bedrock of our culture.”

The Group has diversified into a world-class portfolio of independently governed market leading businesses that have revolutionized industry practices in sectors like energy and utilities, transport and logistics, materials, metals and mining, and direct-to-consumer. 

Piyush Pandey, Chairman of Global Creative & Executive Chairman - India, Ogilvy, commented, “Investing in infrastructure and national development projects needs determination and belief. This is the spirit of Adani and its new corporate campaign.”

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How creative tech is scripting a new future in Indian advertising

Industry leaders weigh in about stretching the frontiers of advertising with the infusion of tech with human ingenuity

By Tanzila Shaikh | May 29, 2023 9:06 AM   |   6 min read

creative tech

With technology entering every aspect of modern businesses, can advertising be too far behind?  In fact, campaigns that deftly merge tech with creativity are touted to be the future of advertising.  

The industry has been integrating technology into its communication, reaching consumers in a way that wasn’t possible before. Apart from creating a seamless user experience, “creative tech” has also been impacting positive changes in people’s lives.   

The Unfiltered History Tour, created by DENTSU Creative India was the most celebrated work in Canne Lions 2022. Took creative tech a notch up making the advertising industry take note.

Speaking about how ad creativity is evolving and is interconnected with technology, Rashid Ahmed, Chief Digital Officer at Infectious Advertising, said, “While reach is an important aspect of advertising (because obviously, if people don’t know you exist, how can they love you?); creativity veers towards the impact and memorability of communication. In today’s technology-tied advertising, memorability can be aided through the use of unique techniques for developing creativity or even delivering it. The use of technology during development or delivery is itself both innovative and creative. With newer AI-assisted technologies rapidly coming into the fray, the advertising industry is bound to evolve, to enhance creativity based on compelling human ideas.” 

Mithun Mukherjee, ECD, FCB Kinnect, has a different take. He says that the creative advertising industry serves only one purpose: serving its consumers. 

“For centuries, the medium of expression has constantly evolved; from print to radio, to television and finally, the internet. As we enter a new age of creative tech, creative people are bracing themselves for impact once again,” he noted.  

Mukherjee, however, added that it isn’t a new phenomenon. “Every new media and mode of expression has always been disruptive. When people moved from radio to television or from the landline to mobile phones, the world did not blink.” 

He pointed out that most of these new creative solutions are not about “selling” anymore. “While a song and dance could get the job done about a decade or two ago, the consumer is a lot sharper and more nuanced right now,” said Mukherjee.  

“He or she buys not just into the product but looks deeper into things like the brand’s philosophy. As an advertiser, one often must strike a deeper chord and ensure that these among other needs of the consumer get addressed through advertising. Shock and titillation are on their way out”, he added. 

Shah Rukh Khan-My-Ad was the most celebrated work in Cannes Lions 2022, impacting many lives in India, and giving store owners/small business owners a chance to rope SRK as their brand ambassador. The campaign was conceptualized by Ogilvy India.

The birth of creative tech 

Many Indian campaigns with tech at their core swept Cannes Lions 2022. One of the most celebrated ads at the fest last year was the AI-powered Cadbury Celebrations ad that helped small businesses rope in Shah Rukh Khan as their spokesperson. It has become a gold standard in advertising for tech adoption to impact a positive change. 

Niraj Ruparel, Head of Mobile and Emerging Tech, GroupM, commented on how the ad industry has been keeping pace with technological advancements by investing in new tech, exploring new avenues and leveraging data analytics and AI to create personalised and focused marketing campaigns.  

“This has resulted in some notable campaigns, such as the Shah Rukh Khan My ad, Unfiltered History, and Sachin's memorable ad, which exhibit the potential of AI-powered tools and creative partnerships,” he said.  

Emerging tech has also been offering a plethora of opportunities to advertisers to create more personalised and engaging campaigns that resonate with customers, said Gurbaksh Singh, Chief Innovation Officer, DENTSU CREATIVE India.  

“The integration of creative tech in advertising is a natural evolution of the industry as it seeks to keep up with changing times and consumer behaviour,” he noted.  

Neeraj Bassi, Chief Growth Officer of Cheil India, highlighted the changes in the “telling” bit of storytelling. “We have technology that can animate Socrates having dialogues with Bill Gates. . We can create visuals depicting world’s billionaires in abject poverty or use a specific person’s voice to become the voice assistant on the phone. The possibilities are really endless. But what will make them really impactful is the story layer that gets added to this fabulous telling.”

Bassi cited the example of a campaign Cheil did for Samsung India, taking inspiration from the life of a patient with motor neuron disease. Tying up with Asha Ek Hope Foundation, the campaign used a mom’s voice as an AI Voice assistant to guide her daughter.  

Blending tech with creativity

According to Ruparel, embracing collaborations, investing in upskilling, leveraging data and staying agile are the four things needed to create a successful tech-driven campaign.  

Singh advises keeping the core objective of the campaign in mind. He said, “To create an impactful outcome, it's crucial to have a deep understanding of your target audience and their preferences, as well as the latest trends and innovations in the industry.” 

Using data analytics to track consumer engagement and fine-tuning campaigns in real-time can also deliver the right results, he said. “Although a campaign's success ultimately depends on the emotional connection it forges with its target audience. To produce genuinely effective advertising campaigns, it is crucial to achieve a balance between creative tech and emotional resonance,” Singh reiterated.  

Young Sachin Ad used deep-fake technology to give a message to the younger generation to keep pursuing their dreams. Conceptualized by VMLY&R.

The Future of Creative-Tech 

India is inarguably at the vanguard of creative tech and the future looks even more promising. Said Ruparel, “To prepare the younger generation for this landscape, the industry should focus on cultivating a culture of innovation, encouraging creative experimentation and risk-taking to inspire new ideas and fostering growth, championing good mentorship and encouraging continuous learning with an emphasis on acquiring new skills.” 

Like most things technology, the current wave will also be replaced by something better in the years to come, said Mukherjee. “The entire approach to digital advertising is going to undergo a massive shift. We will find out soon enough if some specific job roles are going to become redundant. But, like with any new technology, the sooner one embraces it, the quicker they’re going to move ahead in the race. I have personally been researching extensively into AI and its multiple use cases. We’ve already managed to crack and execute a few campaigns for our clients. Specific tools like ChatGPT can become a strong ally in creative brainstorming and can successfully pivot ideation into unexpected directions.” 

“We are creating toolkits that will help the younger lot not just leverage new technology but use it to create far superior creative solutions than they otherwise would have”, he added on prepping the future creatives. 

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Eggoz’s new campaign, #EggozEggsSabsebest, shares fresh take on eggs

Through the campaign, Eggoz is educating its customers on what a fresh egg looks, feels, and smells like

By exchange4media Staff | May 27, 2023 6:00 PM   |   2 min read

eggoz

Egg-focused consumer brand, Eggoz, has launched an online nationwide campaign to spread awareness of the status of the current egg industry and the importance of choosing farm-fresh and chemical-free eggs for a healthy diet. Through the campaign, Eggoz is educating its customers on what a fresh egg looks, feels, and smells like. 

“We’ve heard enough and more about the nutritional and health value of eggs. But, are you consuming good eggs?  Are your eggs fresh? How to tell if an egg is actually nutritious or not? Eggs in India are typically 7-10 days old from laying and by the time they reach consumers’ kitchen, their nutrition is lost. Additionally, there are usage of chemicals, anti-biotics for egg production which are harmful for long term consumption. The typical eggy smell and runny yolk are few characteristics of an egg that is no longer fresh and there would be loss of nutrition.  Through this campaign, we intend to create awareness about eggs in India and guide consumers to select perfectly fresh eggs for better nutrition and healthier eggs. With our vision to build the ‘Amul of eggs’, this campaign will help us in educating consumers about the category and also help us expand our customer base.” said Abhishek Negi, Co-founder of Eggoz.

The special campaign of Eggoz has been released in the form of four video assets, supported with static assets across digital platforms. The videos showcase how Eggoz eggs are better as compared to loose eggs and regular eggs available in the market. The primary objective of the entire campaign is to provide customers with a fresh perspective on eggs and guide them to select the best quality eggs.

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Duolingo launches brand film to talk of affordable learning alternatives

The film features stories of 16 real students

By exchange4media Staff | May 28, 2023 10:00 AM   |   2 min read

Duolingo

Duolingo English Test (DET) has released a brand film titled A bridge to opportunity: Study abroad with the Duolingo English Test.

The film features the stories of 16 real students and showcases how the DET is bridging the gap for students aspiring to fulfill their study abroad dreams. English proficiency tests have been an expensive, stressful barrier between students and their dreams of higher education, and the DET provides an affordable, accessible and convenient alternative.

The film has been produced by Pittsburgh based agency Animal Studios, and was shot in 4 countries, showcasing the lives these students are living as they experience life at their dream universities. The students featured in the video are from all over the world, including countries such as India, Japan, UK, China, Syria, Germany, Indonesia, Columbia, and Singapore.

Caroline Moylan, Marketing Manager, Brand Experience, Duolingo English Test said, “We are overjoyed and proud to share a film that tells the story of the Duolingo English Test through those it impacts most — the students! We traveled to 5 cities in 4 countries to interview 16 university students about the challenges of studying abroad, the evolution of the testing industry, and the life-changing power of higher education. I wanted to thank the students, without whom we would have no story. Testing should be a bridge, not a barrier. The work we do at Duolingo English Test helps open up access to higher education and give the world’s most brilliant and talented young people a chance.”

Danny Yourd, Director at Animal Studio said, “A few months ago we were approached by our good friends at Duolingo to tell a story of the Duolingo English Test through the lens of its students. We enjoyed the challenge that comes with shooting films across countries and borders, and stitching together stories of these inspiring students. We were happy to work with the team to be able to produce this piece that’s close to our hearts.”

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'Monetising social media is a big challenge'

At Goafest 2023, panellists discussed the future of connected devices and cross channel measurements

By exchange4media Staff | May 25, 2023 3:41 PM   |   2 min read

goafest

Social media has emerged as a robust platform for marketing, direct, subtle or indirect for almost all consumer brands. However, monetising it is quite challenging, experts said at the panel discussion “Future of Connected Devices and Cross Channel Measurement” on Day 2 of the Goa Fest.

The session was moderated by Rajdeep Sardesai, Consulting Editor of India Today Television and attended by panellists Geet Lulla, VP of Sales & Head Asia Pacific, Comscore; Pankaj Krishna, Founder and CEO, Chrome DM; and Salil Kumar, CEO, ITGD.

This session drove conversations around the future of connected devices, which allow seamless integration of various smart devices, enabling effortless communication and data sharing between them. Cross-channel measurement has become increasingly sophisticated, providing comprehensive insights into user behaviour across multiple platforms and touchpoints for more effective marketing strategies.

“However, measurement is now moving from a monolithic approach to a fragmented approach, which needs to be reported frequently because data by itself is meaningless without context,” said Lulla. He added that there are over three billion people on social media, yet monetising it is still a challenge yet.

During the debate, Krishna presented his findings on the incremental reach of digital media in India, which consists of three components: browsers (223 mn), mobile devices (619 mn) and connected TVs (22.1 mn).

Kumar, too, made an important addition to his conversation about data monetisation.

The panellists also accentuated the importance of clarity, wherein the measurement is concerned, as well as collaboration with regard to the real-time consumption ecosystem.

Sardesai raised the issue of controversial TV media measurement, which has pained channels for a long time. Lulla pointed out that we still have a traditional approach of sampling households for TV measurement.

Krishna hoped that in the future we might have some programmatic system that can do real-time bidding according to the flow of breaking news that comes in at that point in time.

Goafest kicked off on Wednesday 25th May. The theme this year is "The Future of Creativity." The three-day annual festival will continue till 26th May.

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mSix&Partners wins integrated media mandate for Dr. Reddy's OTC Business

The mandate includes TV, Print, Radio, Digital and OOH

By exchange4media Staff | May 25, 2023 12:36 PM   |   2 min read

Reddy's

mSix&Partners has won the integrated media mandate for Dr. Reddy's OTC Business. The account will be managed by the agency's Mumbai office, which will leverage its data and tech-driven approach to drive business growth for the client through targeted and effective media planning and execution.

With a focus on maximizing ROI for the client, mSix&Partners plans to use its vast experience in media planning, execution, and measurement to craft solutions that resonate with Dr. Reddy's regional audience.

The mandate will focus on crafting detailed micro-marketing solutions with a clear focus on the regionalization story for Reblanz ORS brands.

Commenting on the win, Subhamay Mukhopadhyay, Managing Partner, mSix&Partners India said, "We are thrilled to partner with Dr. Reddy's and bring our data-driven approach to the table. As a data and tech-driven agency, we understand the importance of driving business growth through bespoke, dedicated, multi-disciplinary teams that closely partner with our clients. Our data-driven approach is what sets us apart, and we're excited to bring that to the table for Dr. Reddy's. We look forward to adding value through our expertise in media planning and execution to deliver on the client's objectives."

Nigel Saldanha, Head of Marketing OTC, GG India for Dr. Reddy’s, said “ We are on a very interesting journey in building an OTC business at Dr. Reddy’s GG India, and at this juncture, having the right partners on board is of paramount importance. After rigorous evaluations, we are happy to award the integrated media mandate to mSix&Partners India and look forward to accelerating our ambitions through this partnership."

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Aditya Birla Capital appoints Dentsu Creative India as lead brand communications agency

The account will be serviced from the agency's Mumbai office

By exchange4media Staff | May 25, 2023 11:21 AM   |   3 min read

Dentsu

Aditya Birla Capital (ABC) has appointed DENTSU CREATIVE India as its Lead Brand Communications Agency. The account will be serviced from the agency's Mumbai office.

As per the mandate, DENTSU CREATIVE India will manage the creative services for ABC - the corporate brand, and five of its subsidiaries. This includes developing and implementing advertising campaigns across various mediums to enhance the brand's communication and messaging.

Darshana Shah, Head of Marketing and Customer Experience, Aditya Birla Capital said, “DENTSU CREATIVE India has been a longstanding partner of ABC, and I am pleased to have them as the brand's retainer agency across our numerous lines of business. This year, we have accomplished some truly exciting projects, with a sharp focus on our health insurance, life insurance, and mutual fund businesses. Collaborating with DENTSU CREATIVE has been an absolute delight, as their dynamic and enthusiastic team shares our vision of propelling the brand forward in the new digital-first consumer era. Together, we aim to leverage the trust associated with our parent brand, Aditya Birla Group, and bring the brand ABC to the masses in India. Our goal is to simplify their financial needs and become trusted a partner throughout their life stages. I am looking forward to the remarkable outcomes that this partnership will yield."

Commenting on the partnership, Indrajeet Mookerjee, President – South & West, DENTSU CREATIVE India added, “We are delighted to be working with Aditya Birla Capital and to have won the mandate as the lead ATL agency. This reflects the trust that we have built over years of collaboration on key projects spanning mutual funds and health and life insurance, including the celebrated 'Dear Money' campaign, which was a defining chapter in Aditya Birla Capital's communication journey. The confidence shown in us is a testament to the modern and creative solutions that DENTSU CREATIVE incorporates across businesses. We are truly honored to be a part of this journey and look forward to achieving many successful business and creative outcomes together."

Aalap Desai, Chief Creative Officer, Creative Experience, West, DENTSU CREATIVE India commented, “We have had a great history of collaboration with Aditya Birla Capital, and it is truly an honor to now officially join forces with them. Working with a fantastic brand team that is in sync with our own team is refreshing, rare, and valuable. It almost feels like we are one team working towards the common goal of creating memorable work that resonates with the audience. Aditya Birla Capital has always been inventive in presenting real solutions to real challenges in the financial services industry, and we at DENTSU CREATIVE take pride in offering the perfect balance of strategy and creativity.”

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