TRAI tells service providers to strictly follow tariff order timelines

Regulatory body has rejected rumours that implementation of new framework has been postponed or stopped

trai

The Telecom Regulatory Authority of India (TRAI) has asked subscribers to exercise all options available to them under the new tariff regime without waiting for the last minute to avoid any inconvenience.

 

The regulatory body has also rejected rumours that the implementation of the new framework has been postponed and asked the service providers to strictly follow the timelines of the order.

 

“Now it has been brought to the notice of the Authority that certain rumours/messages are being floated that the implementation of the new framework has been postponed or stopped or is being modified. The Authority clarifies that the new framework has come into effect on 29th December, 2018. The schedule of activities has been duly communicated to all the service providers for reaching out to the consumers and obtaining choices,” TRAI stated in an official statement.

 

“TRAI is conducting review meetings regularly to monitor the progress. All the service providers are again advised to strictly observe the timelines as provided in the migration plan dated December 28, 2018,” the statement further mentioned.

 

In March 2017, TRAI had notified the new regulatory framework for broadcasting & cable services. The framework comprises Interconnection Regulations 2017, Quality of Service & Consumer Protection Regulations 2017 and Tariff Order 2017.

 

The new regulatory framework came into effect on December 29, 2018. However, keeping in view the convenience of consumers and to provide them sufficient time to exercise their options, the Authority has given time till January 31, 2019.

 

The Authority said that it has been monitoring the progress in regards to the availability of consumer corner, choices to the consumers, provision of consumers care channel, percentage of consumers whose choice has been obtained etc. on a day-to-day basis. The Authority has noted that almost all the service providers have started providing consumer care channel on Channel Number 999.

 

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