Google, Facebook, eBay, Naukri among most trusted internet brands

Google is India’s most trusted internet brand for third straight year; Facebook is a close second. eBay leads online shopping; Naukri leads internet services

e4m by exchange4media Staff
Updated: Feb 22, 2013 7:46 PM
Google, Facebook, eBay, Naukri among most trusted internet brands

Google this. Facebook that. These are just a few of the several internet brands that have become ubiquitous verbs. And India is contributing much to this changing grammar.

Google remains India’s most trusted for the third year in a row, but it is noteworthy that the gap with the second ranked Facebook is a miniscule three per cent. An analysis of the All India Most Trusted ranks shows that Google (All India rank 44) fell 13 ranks and Facebook (All India rank 48) gained 17 ranks to bridge the gap.

Yahoo still stood as the third most trusted internet brand despite its 62 rank fall in All India Brand Trust rank. Google’s Orkut, steadied at fourth rank despite a significant fall in daily visitors from India. eBay follows as India’s fifth most trusted internet brand with a very small difference in BTI from the previous. The top six of last year are repeated in the same order this year as well.

N Chandramouli, CEO, Trust Research Advisory said, “Two reasons online brands rely significantly on trust more than any other: the exchanges are without any physical interface, and the online world is cluttered with choices that make loyalty ephemeral. With most of the new brands entering the most trusted list this year being from online shopping or internet services, there will be no stopping this sub-category from seeing accelerated growth over the next 12 months.”

The leaders in the various sub-categories are Naukri leading in internet services, YouTube in online sharing, eBay in online shopping, Google in internet tools and Facebook in social networking. A study of the number of brands in each sub-categories shows that internet tools is represented by nine brands, online shopping by eight brands, social networking by four brands and online sharing and online services by two brands each.

One significant change is that the number of brands represented in the internet category this year has gone up from just 14 in 2012 to 25 this year, showing a direct increase in the trust internet based exchanges have begun to garner. The Brand Trust Report India Study 2013 is the third in its series researched and published by Trust Research Advisory. This year’s research was conducted in 16 cities generating 19000 unique brands across 211 categories. Trust Research Advisory is a part of the Comniscient Group, a group of India's largest non-advertising based communication businesses.

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