Media fragmentation & proliferation of devices makes consumer behaviour complex: Torrence Boone, Google

Boone, VP Global Agency Sales, Google says that the popularity and rise of digital has resulted in fragmentation of media and proliferation of new devices which in turn has made consumer behaviour complex than ever before

e4m by Ruhail Amin
Published: Dec 6, 2017 8:53 AM  | 3 min read

As marketing gets increasingly defined by technology, there are constant attempts being made to devise more innovative technological solutions to accelerate business growth. During a recent event in the capital, Google shared insights into new consumer expectations and the way to address it.

Speaking about how digital has made consumer understanding more complex, Torrence Boone, VP Global Agency Sales, Google said, “It has definitely made it more complex because the customer journey is so much more complicated, especially with the fragmentation of media and proliferation of devices. The good news though is that we are getting much better at understanding those diverse signals and using them to deliver more relevant advertising for consumers.

There is no denying that diversity in any market has its own fair share of advantages and disadvantages. Given the fact that India is a diverse market in terms of consumer behaviour, tracking it is definitely a challenging task for people looking to provide market solutions. Underlining the inherent challenges that define the Indian market, Boone further said, “India is an incredibly different market. The complexity of language is a good example. Clearly all the vernacular languages complicate the ability of marketers to connect with consumers holistically across the entire market. But again the good news is that we have things like machine learning that helps us. A great example is our “Life Events’ which allows you to reach consumers during their critical moments.”

While Artificial Intelligence (AI) and Machine Learning have become buzzwords for today’s marketers, the critical question being asked is their ability to match the emotional connect and the empathy factor that human interaction ensures.

Talking about the next phase of evolution in machine learning and AI, he explained, “I would say we are at the super early stages of being able to train machine learning capabilities and the subtleties of something like empathy. I think the more important point is that machine learning is an enabler so we still have things like context; we still have creative executions that creative agencies are developing and there is still the power of storytelling that is critical in marketing and advertising. The machine learning is just helping us deploy that content, those stories and that emotion more effectively. You are going to see machine learning transform all sorts of industries even beyond marketing.”

Talking about the challenges in understanding consumers in today’s fragmented media world, he added, “Knowing the consumer deeply is the biggest challenge particularly today because consumer behaviour is changing so rapidly. We have to compete with other ways of garnering attention from our consumers because marketers across the globe are struggling with —how do we know our consumers and build those insights that allows us to create the content with the right message at the right time and in the right context.”

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Surinder Films acquires Bengali OTT platform Addatimes

The first web series after acquisition to be streamed on Addatimes will be Amriter Sandhane - The Banaras Chapter

By exchange4media Staff | Mar 21, 2023 3:45 PM   |   2 min read

ott

Kolkata headquartered film production company, Surinder Films, has acquired Addatimes, the first Bengali on-demand OTT Platform of the country

“We have been in the business of Bengali film production, distribution and content creation for both regional & national channels. In today’s context we found that the OTT Platforms have immense growth potential and it is the right time to invest on it. Thus, we decided to acquire Addatimes, the first Bengali and one of the well-known OTT platforms. Here, we would be creating, as well as acquiring content of varied genres keeping in mind the audience interest. We already have an interesting line up of big-ticket Bengali Movies & a host of Web Series’ which we would start streaming soon. We look forward to a creatively exciting journey ahead”, said Nispal Singh, Director, Surinder Films Pvt Ltd.

The first web series after acquisition to be streamed on Addatimes will be Amriter Sandhane - The Banaras Chapter, from14th April, 2023, celebrating the occasion of Poila Boishak (Bengali New Year). This 8-episode series is a mythological thriller set in the holy city of Varanasi. The star cast of Amriter Sandhane - The Banaras Chapter includes Chandan Roy Sanyal, Sauraseni Maitra & Debasish Mondal amongst others and it is directed by Abhinandan Dutta. Following this there will be a rib-tickling series, Gentlemen, starring Joy Sengupta, Mir Afsar Ali, Rudranil Ghosh & Madhurima Basak in the lead, which is directed by Korak Murmu. Gentlemen will be steaming from May, 2023.

 

This apart, Addatimes would also digitally premiere some mega feature films like Kaberi Antardhan (on 26th March, 2023) followed by Mitin Mashi, SagardwipeyJawker Dhan & Magic and many more in the coming months. New films like Love Marriage, Bhootpori, Ardhangini, Paakhi, Tarakar Mrityu & Tenida will be digitally premiered in Addatimes post their theatrical releases.

 

“We plan to release between 15 -18 original contents a year, to begin with. As far as the films are concerned, there will be more than one release per month," added Singh.

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Class has no ‘class’

Guest Column: Markand Adhikari, Chairman & MD of SABGROUP, writes that the new trend of nudity and obscenity in OTT is harming society and putting freedom of expression in danger

By Markand Adhikari | Mar 21, 2023 2:30 PM   |   4 min read

Markand Adhikari

Today, I wished to share something with the readers about a new trend in the media/entertainment sector, but let me first confess I feel ashamed and embarrassed to write this as I also come from this fraternity. The trend I am referring to is the kind of content that has excessive vulgarity, nudity and obscenity.

When some of my friends told me about this, I was not ready to believe that the content dished out on a platform, for public consumption, could have fallen to this level. But they insisted and urged me to raise my voice against it. So, I decided to check it out myself. I came across a web series titled ‘Class’ and another called ‘Rana Naidu’, both on a premium OTT platform. I mustered enough willpower but I am sorry to report that I could not watch more than two episodes of each of them.

On TV and the big screen, the content is meant for entertainment. This content did not entertain me; it shocked me, it disturbed me.

When people complain of such excesses, some makers argue that they are merely showing a mirror to society. I beg to differ. What is shown in ‘Class’ and ‘Rana Naidu’ is not the true picture of our culture and society. Is each and every student of an elite school in big cities a drug addict? Is every boy or girl in such high-profile schools indulging in pervert sexual acts? If that were the case, I am sure at least some of the parents would have raised their voices and stopped sending their children to such schools. But that is not the case.

What such content does is not reflect social reality but actually the opposite – instigate our youth and society to go down this path by giving them ideas. Do we want today’s youth to take that path and create a generation of drug peddlers, sex maniacs and criminals? Or do we want to see them as doctors, administrators, scientists, thinkers and leaders of the future?

Don’t get me wrong. I am not advocating strict censorship. I believe I am very liberal-minded and have been a strong advocate of the freedom of expression. But crossing the limits of what can be said and what can be shown on the screen is a shameless and blatant violation of the Freedom of Expression. The premium platform where ‘Class’ and ‘Rana Naidu’ is streaming is abusing the right to free expression.

Let us agree that nudity, vulgarity and obscenity cannot be sold in the name of fundamental rights. If you think so, then why stop at ‘Class’ and ban outright pornography? That too should be ok. If so, is it the case that some porn producers and peddlers have been prosecuted because their platform is not as big?

Let me reiterate that the issue here is nudity and not fundamental rights. Those who defend this vulgarity in the name of rights are actually destroying our social fabric and harming our culture. Selling obscene content in the name of freedom of expression is actually putting this freedom and this right in danger. They are forcing the authorities to consider censorship of OTT content. Then, we as an industry will have no argument against the government. In other words, these “advocates” of freedom of expression will be responsible for the censorship of OTT content, and we will be responsible for digging our own graves.

Alarm bells are ringing. I strongly believe we should wake up and put a stop to this trend. Enough is indeed enough.

Markand Adhikari is Chairman and Managing Director of SAB Network.

(The views expressed here are solely those of the authors and do not in any way represent the views of exchange4media.com)

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NCLAT reserves judgment in Google case

The tribunal has been hearing this case since February 15

By exchange4media Staff | Mar 21, 2023 11:43 AM   |   1 min read

google

The National Company Law Appellate Tribunal (NCLAT) has reserved its judgment in the Google versus CCI case, say media reports.

The appellate body has been hearing this case since February 15.

Last week, the CCI informed NCLAT that the tech major was not a 'dominant' but 'super dominant' undertaking.

 

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Hoop Entertainment signs multi-show deal with Audible

Hoop Entertainment will produce 70 hours of original, multi-character, audio series content that will be exclusively distributed on Audible

By exchange4media Staff | Mar 21, 2023 11:32 AM   |   1 min read

Hoop

Audible, a creator and provider of premium audio storytelling, has signed an exclusive deal for 10-audio dramas with Nikhil Mirchandani’s Hoop Entertainment.

Hoop Entertainment will produce 70 hours of original, multi-character, audio series content, across mythology, drama, history, true crime and horror genres, creating a “theatre of the mind” experience that will be exclusively distributed on Audible.

The 10 new shows produced by Hoop will be available free for all listeners, exclusively on Audible.

Shailesh Sawlani, VP and Country Manager for India at Audible, said, "We are incredibly excited to collaborate with Hoop Entertainment to bring captivating content to all listeners for free on Audible. We are constantly seeking new and innovative ways to provide our listeners with best-in-class content, and Hoop Entertainment's expertise in producing audio dramas across a variety of genres perfectly aligns with our vision. We are confident our shared passion for storytelling will help us to continue to deliver an immersive experience for our listeners."

Nikhil Mirchandani, Founder, Hoop Entertainment, said, “We're thrilled at the opportunity to produce a multitude of audio series across genres for Audible. The stories, narrative, performances, and sound design will create a ‘theatre-of-the-mind’ experience. Audio is the next entertainment frontier, and our audiences are ready for complex storytelling and personalized audio experiences. We thank Audible for trusting & enabling us to explore this medium to the fullest.”

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Amazon to ‘eliminate’ 9,000 more employees

The layoffs will be done in AWS, PXT, Advertising and Twitch, CEO Andy Jassy has said in a blog post

By exchange4media Staff | Mar 21, 2023 9:02 AM   |   1 min read

Amazon

Amazon CEO Andy Jassy has said that the company needs to eliminate about 9,000 more positions from AWS, PXT, Advertising and Twitch.

He made the announcement via a blog post.

The company has concluded its second phase of the operating plan, Jassy said.

"This was a difficult decision, but one that we think is best for the company long term," he wrote in the post.

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'Brands should adapt to the dynamic media landscape and GenZ's changing habits'

Aditi Mishra, CEO, Lodestar UM, and Kulanath Kaushik from the agency's strategy team discuss the ever-evolving media behaviour of the youth and what brands can make the most out of it

By exchange4media Staff | Mar 21, 2023 9:00 AM   |   2 min read

Generational Zeitgiest e4m & Lodestar UM podcast

e4m has collaborated with Lodestar UM, one of India’s leading media agencies and a part of the Mediabrands India network, to create “Generational Zeitgeist” – a six-part Podcast Series that peeks into the Indian Gen Zers’ mindset.

Based on multiple sources of learning including a three-part pan-India study with 1100+ GenZ respondents, Generational Zeitgeist covers a wide range of topics.

Each episode is a conversation between Aditi Mishra, CEO, Lodestar UM, and Kulanath Kaushik, one of the contributors to the study from Lodestar UM’s strategy team.

About the fourth episode

Aditi Mishra and Kulanath Kaushik discuss how has GenZ's media behaviour has changed over time.

“In today's digitally empowered media world, there is an endless choice of content and media, and the influx of influencers on social and video platforms has made it more democratic. Viewers have more power, and platforms like Discord and Patreon have harnessed the power of community,” said Mishra.

She added, “With so much content, choice, and engagement, time spent by GenZ audiences has increased. However, with this fragmentation, brands need to adapt to the dynamic media landscape and GenZ's changing habits.”

Technology has accelerated the speed of change, with innovative developments emerging every six months, such as the recent buzz around ChatGPT, Mishra opined. 

The two discussed 'Growth of Modern Brands' amongst the GenZ and how it is important for Brands to 'Enable Experiences', to have 'Dynamism & Agility', be 'Authentic & Transparent' and get the Brand's 'Core Promise Right'.

“The GenZs value authenticity and purpose-driven brands that deliver on their core promise, enabling them to sail through tough times. Brands that are adaptable, agile, and keep pace with the dynamic and fast-moving GenZs can create a pull,” says Mishra.

She further noted, “The pandemic presented an excellent opportunity for brands to demonstrate agility by pivoting to new services, as exemplified by Zomato/Swiggy's entry into grocery delivery and Amazon Prime Video's introduction of Watch Party. Thus, brands should empower GenZs to be part of their progression by being dynamic and agile.”

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AI is the biggest emerging trend in SAAS: Vivek Bhargava, ProfitWheel

The Co-founder of ProfitWheel Bhargava discusses how AI and Generative AI have emerged as big game changers in the consumer experience and marketing segment

By Kanchan Srivastava | Mar 21, 2023 8:40 AM   |   2 min read

Vivek Bhargava

After working in digital marketing for over two decades, Vivek Bhargava, head of Dentsu Performance Group, moved on to the software space with his new venture ProfitWheel in 2021. 

ProfitWheel is a global consumer intelligence SaaS start-up, co-founded by Bhargava, Gautam Mehra and Aman Khanna. 

For Bhargava, making such switches is nothing new. He himself comes from a family that’s in the business of selling the musical instrument sitar. He decided to do something new and set up a digital marketing company in 1997, at a time when most people neither had the internet nor had heard of digital marketing. 

In less than two years’ time, ProfitWheel bagged several large enterprises as clients, including Fortune 500 companies and has been helping them take decisions on media buying, content creation, creative strategy, influencer selection, etcetera, globally with the help of actionable insights on their first-party data. 

In an interview with exchange4media, Bhargava shares his learnings from his early entrepreneurship days and experiences he gained at dentsu group and how it all helped him get quick success at the new venture. 

Calling Artificial Intelligence (AI) the “biggest emerging trend in SAAS,” Bhargava highlighted how it is the core of his platform that taps into a multi-modal AI integrated with ChatGPT, Bard and Cohere among others. “Generative AI is re-setting the entire world. With it, we have mapped 1.2 million interests of Facebook to 200,000 categories on YouTube further to 1,20,000 interests on Programmatic to further 17,000 interests on TikTok and 600 on Snap.”

He added, “We have also mapped audiences across the globe, so those with interested in cricket in India will be interested in formula one in the UAE, while a similar psychographic audience will have interest in ice hockey in Canada and soccer in the UK.”

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