Consumers more interested in sharing than consuming products and services?

While a shared economy is great news for society, an obsession with sharing could be taking away from the actual experience of products and services, says Vishnu Mohan, CEO, Havas Media Group, Asia Pacific

e4m by Collin Furtado
Published: Oct 13, 2014 8:48 AM  | 1 min read
Consumers more interested in sharing than consuming products and services?

Technology is creating products and services for a parallel economy, a shared economy, says Vishnu Mohan, CEO, Havas Media Group, Asia Pacific. In a conversation with exchange4media, Mohan welcomed the trend of ‘collective, collaborative and social consumption,’ saying even applications are fuelling a collaborative economy, which is great for society. 

However, Mohan also sounded wary of the obsession with sharing that is taking away from the experience of the product or service. “I am worried about whether people are consuming products and services for the enjoyment of the product or services, or because of this ability to be shared with others,” he said, citing examples of apps that monitor calories and phones with advanced cameras that are popular simply because they enable the user to share something ‘cool.’
 
“People are willing to let go of quality in a quest for sharing. Which means, in a marketing organisation where they start to think of products and services, they don’t just have to think about whether or not I have to please the customer… but whether what I am delivering is it got an instant share-ability appeal,” he said.

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Setback for Google as NCLAT upholds Rs 1,300 cr CCI fine

The tech giant has been asked to furnish 10% of the fine within a week

By exchange4media Staff | Mar 29, 2023 4:23 PM   |   2 min read

google

The National Company Law Appellate Tribunal (NCLAT) has upheld the Rs 1,337.76 crore fine imposed on Google by the Competition Commission of India (CCI) for unfair trade practices.

Google has been given a week’s time to comply with the order and furnish 10% of the fine that CCI has imposed. 

A Google spokesperson, reacting on e4m's query on the NCLAT order, said, "We are grateful for the opportunity given by the NCLAT to make our case. We are reviewing the order and evaluating our legal options." 

The tribunal also noted that CCI’s investigation into Google’s conduct in the market did not violate the principles of natural justice.

In a first ever case, the competition watchdog on October 20, 2022 had slapped a penalty of Rs 1,337 crore and then on October 25 another penalty of Rs 936 crore on the tech major for abusing its dominant position with respect to its Android mobile system and Play Store policies respectively.

The penalties are roughly 9 per cent of the company’s ad revenue in India. The regulator had also directed Google to modify its conduct within a defined timeline. The Indian regulator’s stern action against one of the most powerful companies sparked a fresh debate over the tech giant's monopoly and its repercussions. 

However, the tech giant has also been relieved of the four key directions issued by the CCI. Here’s an upshot of the directions in para  617.3, 617.9, 617.10, and 617.7 of the CCI order.

Paragraph 617.3 -- Google shall not deny access to its play services Application Programming Interface (APIs) to disdvantage Original Equipment Manufacturers (OEMs), app developers and its existing or potential competitors.

Paragraph 617.7 -- Google shall not restrict uninstalling of its pre-installed apps by the users.

Paragraph 617.9 -- Google shall allow the developers of app stores to distribute their app stores through Google Play Store.

Paragraph 617.10 -- Google shall not restrict the ability of app developers in any manner to distribute their apps through side-loading.

The tech giant can now challenge the order in the Supreme Court.

 

 

 

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Women, small towns, & senior citizens as influenced by digital as men: BCG & Meta report

The report unravels key consumer trends around how India is consuming content while busting myths and highlighting the growing digital influence driving people’s viewing preferences

By exchange4media Staff | Mar 29, 2023 3:46 PM   |   5 min read

meta

Boston Consulting Group (BCG) and Meta today announced the launch of a new report around the increasing influence of digital in driving media and entertainment consumption in India across over-the-top (OTT), linear TV (LTV), and Movie Studios.

With the meteoric growth in online content and on-demand streaming platforms in India, the media and entertainment landscape in the country has transformed dramatically over the last few years. The report unravels key consumer trends around how India is consuming content while busting prevailing myths and highlighting the growing digital influence that is increasingly driving people’s viewing preferences. Digital influence implies the role of digital in content discovery, sharing, and engagement both before and after viewing content.

‘Seeing the BIG Picture - Harnessing digital to drive M&E growth’ a Meta-commissioned report by BCG was done with over 2600 consumers across 15 towns and cities. The study also includes in-depth interviews with consumers and industry leaders from Linear TV (LTV), OTT platforms, and Movie Studios.

Said Shaveen Garg, Managing Director and Partner BCG, “Consumers increasing time spent on digital video is well-known. But what was counter intuitive is how much digital is influencing their discovery of content, decision to watch and the engagement post watching. It is not limited to digital native mediums but across all content as category. It is clearer than before that many media companies haven’t embraced this power to unlock potential.

Content is king, no doubt, but kings also need an army of soldiers to become and reign. This digital interventions by companies is the army behind the great content”

The report aims to bust some myths and mindsets in the market around digital influence being limited to metros, men and English content viewers.

Among the most significant findings of the report is that contrary to industry perception women, small-town residents, and people over 35 years of age have significant digital influence driving their content discovery and consumption choices. For instance, among OTT watchers, after consuming the content, 78% of the surveyed men said that they use digital to engage with the content. This number was equally high at 77% for women. 

Similarly, before watching something on OTT, more people from smaller towns (81%) use digital for content discovery than people from large towns (74%).  Moreover, contrary to popular belief, digital discovery is on the upswing, even for linear TV, with linear TV viewers increasingly seeking information and engagement online for the content they watch. 

Said Shweta Bajpai, Director and Vertical Head - Media, Finserv, Travel, Real Estate and Services for Meta in India, “The prevalent view presumes that consumer behaviour across small and large towns, across gender and age-groups is vastly distinct. While this may be true for some industries, when it comes to content consumption in India, there are more similarities than distinctions. The biggest similarity is that irrespective of where people consume content - OTT, TV or in movie theatres - they rely on digital to share, engage, and express themselves. 40%+ respondents discover content on digital via Word of mouth. This is a game changing insight for media companies and marketers in how they want to reach their customers.”

The study also showed that 60% consumers seek information about the content before deciding to watch. Up to 80% of this research occurs online across OTT, LTV, and Movies. The findings further revealed that higher digital engagement is correlated with higher watch time on both LTV and OTT.                                                               

Based on the insights, the study recommends that media and entertainment companies need to evolve. 

  • With boundaries blurring between different formats in the consumers’ minds, M&E companies should refrain from defining themselves as LTV/OTT/Movie Studios and reimagine themselves as content creators not chained to a delivery medium. 
  • Given the high digital influence, digital marketing could be effective across demographics, genres, and languages, and could be a crucial addition to the existing marketing efforts at every step of the consumption journey. 
  • The report also calls for diversifying digital activations including communities, influencers, personalized reach-outs and short videos to reach all kinds of consumers. 
  • Lastly, the report advises brands to develop in-house muscle, build a content factory, leverage the user engagement flywheel, develop a robust measurement strategy and impact attribution.

Key Highlights

  • 50%+ consumers are digitally influenced in consumption of any content - digital or offline 
  • Up to 50% of the discovery of content happens off platform/ network – both for TV and OTT 
  • Between content discovery and consumption, an average viewer experiences 3 digital touchpoints 
  • For LTV viewers, more women (34%) are digitally influenced than men (26%) in the pre-viewing stage 
  • 80% consumers stated that they not having good digital content for Linear TV content is a pain-point 
  • Digital engagement increases watch times for viewers by up to 40% 
  • For TV viewers, 22% more appointment viewing and for OTT, 20%+ reduced churn with higher off-platform digital engagement 
  • Best in class companies are nudging the Word of Mouth for content with structured interventions 
  • Media companies across TV, OTT and Movies must think of building this muscle with right talent, tech and data capabilities

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Google launches ads transparency center

Alejandro Borgia, Director, Product Management, Ads Safety, Google, says that the tech firm is relying on a combination of human reviews and automated systems

By Shantanu David | Mar 29, 2023 5:33 PM   |   4 min read

google

Google on Wednesday released its Ads Safety Report, an annual exercise in which it reviews the previous year’s numbers in terms of creating a safe ad ecosystem for all parties, whether advertisers, publishers or everyday users.

Alejandro Borgia, Director, Product Management, Ads Safety, Google, preceded the release of the report and 2022’s numbers, with a session on the company’s ads policies and enforcement. He also announced the launch of a new transparency tool, the Ads Transparency Center, a searchable repository of verified advertisers across all Google platforms, including Search, Display, and YouTube, which lets people search for a particular advertiser and view the advertiser page.

In 2022, Google added or updated 29 policies for advertisers and publishers. This included expanding financial services verification programs in 11 new countries (including India in August of last year), expanding protections for teens and strengthening elections ads policies.

The numbers themselves reveal why such policy updates are required.

In 2022, the world’s most visited website removed over 5.2 billion ads, restricted over 4.3 billion ads and suspended over 6.7 million advertiser accounts. This represents an increase of 2 billion more ads removed in 2022 from the previous year. Google also blocked or restricted ads from serving on over 1.5 billion publisher pages and took broader site-level enforcement action on over 143,000 publisher sites.

“To enforce our policies at this scale, we rely on a combination of human reviews and automated systems powered by artificial intelligence and machine learning. This helps sort through content and better detect violations across the globe,” said Borgia.

In October of last year, Google launched My AdCenter which helps people control the kinds of ads they see across Google on Search, YouTube and Discover. It also allows them to limit ads from sensitive categories and learn more about the information used to personalize their ad experience.

“In the first three months after launch, we’ve seen more than 70 million visits to My AdCenter globally, with people adjusting their ad preferences on more than 20% of those visits. We’ve also invested significantly in giving helpful information to users about our advertisers,” mentioned Borgia.

Consumers now can specifically flag ads, using a feature that's within the ad. Borgia said it’s also worth noting their enforcement touches have played a pivotal role in the policy development process. “The enforcement trends that we've observed help us to see what are the new policies that we might need to launch or what policies might need to be updated.”

Then there is the issue of online financial scams and phishing, even as fraudulent activity continues to rise.

“While not unique to digital advertising, these scams can cause real financial harm and we are committed to combating them on our platforms. In 2022 we expanded our financial services certification program which requires advertisers to demonstrate that they are authorized by their local regulator to promote their products and services. This measure adds a new layer of security against fraudsters and further safeguards people from financial scams,” he said.

Speaking directly to exchange4media on the hot-button topic of AI, especially in light of Google having just rolled out Bard, its chatbot competitor to the much vaunted, Microsoft-backed ChatGPT, Borgia said that it's still early days for Bard, and it's really too early to speculate what form chatbots in general are going to take, “much less the ad formats or the monetization models that will support such chatbots.”

“I will say that AI has been foundational to our ads business and for the last decade, and will continue to bring cutting-edge advances to our products, help businesses and users. When it comes to our ads, policies and enforcement, we've long used a combination of human reviewers and automated systems. Many of those automated systems are relying on AI and technology, but also trained by humans, and these helped us to better detect policy-violating content and remove it at scale,” he said.

Borgia concluded, “While I don't have specific comments on chatbots or Bard, I wanted to share that context because we do have extensive investments in artificial intelligence in general, and specifically for our business.”

 

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Is contextual advertising the best bet in the cookie-less future? 

Experts say aligning with first-data party and contextual advertising are best alternatives that marketers can adopt in the coming years

By Tanya Dwivedi | Mar 29, 2023 1:18 PM   |   6 min read

contextual advtg

As the world moves into a cookie-less future, advertisers and marketers have consciously started experimenting with new models of digital marketing. Unequivocally, contextual advertising has become a top-notch advertising tool ever since Google, The New York Times, The Trade Desk, and Oracle have started using it as a way to serve targeted ads without relying on third-party cookies. It is quite interesting to see Facebook working on developing ‘Facebook News Feed Contextual targeting’.

As part of the e4m TechTalk, Dimpy Yadav, General Manager - Xaxis India, defined how contextual advertising was re-emerging for delivering relevant and targeted messages to India’s audiences. Briefing in layman’s terms, is a form of targeted advertising in which ads are placed on web pages depending on the content of those pages, rather than the data collected from the consumer’s online behaviour. 

Besides looking more into the data and numbers available which are immensely circulated across digital platforms, we tried to find out what’s the way ahead for marketers after the death of third-party cookies? We spoke to marketing and advertising experts on how contextual advertising help marketers in the coming years and how marketers would compensate for the overall loss in revenue the brand suffers after the eradication of third-party cookies.  

Aligning with First-Party Data

As Google announced to phase out third-party cookies by 2024, the marketers have started looking for the best alternatives to target the consumers ahead. Discussing how first-party data can help marketers after the removal of third-party cookies, Siddharth Dabhade, Managing Director, MiQ India, said, “The AdTech industry has been preparing for this eventuality for years now as Apple, Safari, and Firefox have already disabled cookies. At MiQ, we innovate to build privacy-centric audience graphs that tie together multiple, holistic views of identity that are not only reliant on cookies.” 

Moreover, we’ve seen a lot of organisations using authenticated targeting approach by getting explicit consent from a user to use their data - this appears as a pop-up on the homepage or login screen and enables brands to personalise their campaigns for their existing users and customers by gathering first-party data.” Talking further in the discourse of other alternatives available so far, Siddharth shared how contextual and geo/location-based targeting is the way ahead for brands in the cookieless world.  

Commenting more on third-party cookies, Ravi Kumar, Founder, and CEO, MadHawks, said, “Third-party cookies limit your ability to control how and which of your information is used by the websites you visit. While large platforms such as Google and Facebook may have strict privacy policies and data-sharing controls for users, many unscrupulous websites can collect more information than users want to share. The removal of third-party cookies will only limit or regulate the flow of information between users and websites. The system will be replaced by a Google Ad Centre. The Ad Centre will allow internet users to choose which ad categories they want to see.”

Further mentioning some additional pointers to make targeting audience in a post-third-party-cookie world more interesting and effective, Rajeev Pandey, Director of Global University Systems, said, “Embracing data transparency and focusing on quality over quantity can bring more creativity in the content. Also, collaborating with partners to find innovative solutions can help the brand target the right audience.” 

Contextual advertising is the future

Discussing more on how contextual advertising can become the best alternative to third-party cookies, Mitesh Kothari, Co-founder, and Chief Creative Officer, of White Rivers Media, said, “Contextual targeting helps us understand the consumer sentiment and deliver content in a highly relevant environment. There are multiple advanced contextual targeting tools as well now that rely on technologies like natural language processing and image recognition that allows potential customer identification and pertinent content delivery.”

Following the McKinsey report on how the deprecation of cookies will lead to an approximately $10 billion loss in revenue, Siddharth further described how cookie depreciation will impact key brand metrics across channels, He said, “Virtually every channel brands use today will be impacted by the deprecation of cookies, including the measurement data. Household reach, IP-based conversions, footfall, incremental lift, ROAS, and CPA all currently rely on cookie-based attribution for measurement of the interlocking key between channels. A single solution to cookieless measurement is unlikely, Authenticated IDs, clean rooms, in-app measurement, attention, brand surveys, and TV measurement–is important to explore multiple solutions that solve for multiple identifiers and to continue to push innovation in measurement through strategic and collaborative partnerships.” 

He mentioned that contextual targeting is an alternative to demographic targeting that targets users based on their passions, habits, and interests. By targeting users based on interests, affinity audiences include users across demographics, making it more inclusive than demographic targeting. Girish Ramachandra, Founder & CEO, Shopalyst added that Brands will get access to newer forms of targeting on media platforms - which could be based on cohorts instead of individual identities. Targeting relevance combined with contextual personalization will be the cornerstone of success for brands.

Other alternatives

Apart from discussing various alternatives for the cookieless future, marketing experts focus on conscious advertising as an option ahead. Krishna Iyer, the Director – Marketing at MullenLowe Lintas Group, said, “In terms of traffic, conscious advertising can attract a wider audience that shares the brand values and beliefs. This can lead to more organic traffic and word-of-mouth referrals, as loyal customers share their positive experiences with others. As for conversion, it can help in two ways. Firstly, it can attract consumers who are more likely to convert because they share the brand values and are more likely to identify with the messaging. Secondly, by building trust and a stronger connection with the audience, brands can increase customer loyalty, leading to repeat business and higher conversion rates.”

Roshan Kunder, Head of Marketing & E-commerce - India at NAOS, Bioderma, added, “By incorporating conscious advertising practices into marketing strategy, brands can create more effective and impactful campaigns that not only resonate with their audience but also drive business results. Conscious advertising can be one tool in a brand's marketing arsenal to help them adapt to these changes and create more effective and impactful advertising campaigns.”

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IAS provides verification solution to Amazon Publisher Services Connections Marketplace

Publishers can maximize the value of their inventory using IAS’s solutions via Connections Marketplace

By exchange4media Staff | Mar 29, 2023 12:27 PM   |   1 min read

IAS

Integral Ad Science has announced its Publisher Optimization solution within the Amazon Publisher Services (APS) Connections Marketplace.

APS is a suite of cloud services that helps publishers build, monetize, and grow their digital media business. IAS is now the first verification provider accessible within the APS Connections Marketplace – a services marketplace where publishers can easily activate multiple technology solutions with little or no new development work, saving them time and resources and creating new revenue opportunities.

“IAS's presence within the Marketplace is an important step in addressing publishers’ needs to maximize inventory and increase revenue,” said Yannis Dosios, Chief Commercial Officer, IAS. “We are excited to open the door for publishers on APS to work with us to improve efficiency and yield by delivering advertisers’ KPIs for brand safety, ad fraud, viewability, and contextual relevance.”

With IAS Publisher Optimization, publishers can automatically optimize ad delivery down to the placement level for both direct and programmatic deals, and, as a result, increase inventory yield with greater alignment with their advertisers’ brand safety and suitability priorities.

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Bobble AI launches new platform - Bobble Super

The application allows users to purchase directly from an  AI-based keyboard

By exchange4media Staff | Mar 29, 2023 11:53 AM   |   1 min read

Ankit

Bobble AI has launched a new platform - Bobble Super that allows users to purchase directly from AI-based keyboard, media networks have reported.

The platform allows access to a gamut of services like food ordering, ticket booking and gifting.

The application employs intent detection technology that maps user intents across their smartphone usage. This allows personalisation of product offerings and service recommendations.

As per Ankit Prasad, Co-founder & CEO of Bobble AI, the platform allows swift transactions for brands and business partners through non-intrusive prompts on the keyboard, similar to word suggestions.

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CTV is future-ready for a cookieless future: Prabhvir Sahmey, Samsung Ads

Sahmey, Senior Director, Samsung Ads India lead, shares with e4m insights into Samsung’s content recognition tool, the advent of CTV and its potential for advertisers

By Shantanu David | Mar 29, 2023 9:19 AM   |   3 min read

Samsung

Prabhvir Sahmey, Senior Director, Samsung Ads and India lead for the company, is confident that the company is future-ready for the cookie-less future.

When the first cookies were developed for browsers, users still had to prove their credentials through passwords and had to keep doing so even as ‘sessions’ saved the user’s information on the internet server. Cookies essentially allowed you to save that information.

“Service providers realized they were sitting on this goldmine of information, which would be very valuable to advertisers and consumer goods companies and that’s when the whole business started. So, you no longer have to log into your devices every time, but they also correspondingly have your information which can be sold to third parties and vendors,” he explained.

However, this is a phenomenon that is restricted to browsers, whether on PCs, phones or tablets. “TVs, even CTVs can’t store cookies and will therefore seamlessly transition into anonymization, a data processing technique that removes or modifies personally identifiable information, as the CTV is an individual device, meaning we are prepared for when cookies are off the table,” said Sahmey.  

Besides, he noted, Samsung has ACR (Automatic Content Recognition) - a tool that can take images of what a consumer is watching at any given time and these content preferences can give insights into various metrics.

“Earlier, media plans had to be made a month in advance, but today, with addressable CTV, these can happen within 24-72 hour cycles. And we can provide data and media insights to our clients almost in real time, with data on reactions and to measure how well a piece of content or campaign is performing,” he says.

“The future of marketing is automated and our Samsung DSP will allow our clients to seamlessly manage reach and frequency of their video campaigns across linear TV, CTV, and other devices,” says Sahmey, adding, “We are helping platforms and vendors to automatize their data processes, even as we’re laying a foundational layer and selling the technology to digital buyers and marketers.”

And while Sahmey is more than enthusiastic about the future of Connected Television in India, he notes there’s still time before it becomes mainstream.

“Today we are at an inflection point in the adoption of Connected TV as consumers look to upgrade or switch their home TV devices to ones that can be connected to the internet. There used to be a time when people would buy a new phone every year, but now that has dropped to two-three years. Inversely, TVs used to be a long-time purchase, but now with cheaper screens, devices and data, consumers are looking to upgrade and will upgrade,” he pointed out.

“I look at this as Year Zero for CTV, as more and more consumers and advertisers get access to, explore, and settle on CTVs, with things beginning to massively scale up in 2024. Back in 2005, there were only 20 million people online, and that number rose to 100 million people only by 2015,” he says, continuing, “Today, the internet is ubiquitous with almost everyone at least having access to it. It’s the same with CTV except, because of the ubiquity of the internet, it’s going to take place at an accelerated rate.” 

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