The future of advertising is about creating acts, not ads: Josy Paul
Josy Paul, Chairman and Chief Creative Officer of BBDO India, spoke on the opening day of Cannes Lions Live as part of the ‘What I’ve Learnt’ module

Cannes Lions Live saw Josy Paul, Chairman and Chief Creative Officer of BBDO India, presenting his thoughts as part of the ‘What I’ve Learnt’ module at Cannes Lions Live. He began by introducing the audience to three of his ‘close friends’ – failure, rejection and embarrassment — and went on to explain how these three outliers can help build agencies, cultures and work that are celebrated across the world.
With stories from his early years building David (the agency he began with Ogilvy in June 2000) to setting up BBDO India from the backseat of his car in 2008, to the inaugural Glass Lion Grand Prix at Cannes, to creating the most effective campaign in the world, he revealed the joys of losing, and how you can’t breakthrough until you break down.
He kicked off the talk with his story as a young trainee at Ogilvy, and his first piece of work that went on to get rejected at the client meeting. “We presented the idea, and the client team looked at each other and they said ‘No, this is not what we expected’. I was so stunned by that reaction that something happened to me. I just rushed to the window and threatened to jump. I looked at the entire marketing department and I said, you guys are responsible for this. It's my first piece of work, and your rejection is like the end of my career so I might as well do this. And everybody was really shocked,” Paul shared.
He revealed that the marketing chief at that time told everyone to leave the room, and spoke to him. “He walked gingerly towards me like I'm a Crouching Tiger, and he said to me, in a very sweet time tone that “step down, my son. I love your passion. I know how you're feeling. And I would feel the same. So just sit down, give me a chance. Let me live with this for a bit. And we'll get back to you.” Something about his voice felt right and I stepped down, and I left,” Paul remarked.
“When I reached the agency, the chief creative officer of the agency was waiting at the entrance. He then held me by the ear and he took me around the office. Like a punishment and he took me to his room. He sat me down and said, ‘I got a call from that multinational agency. They've approved your work, but they don't want to see you again’. For me, I don't know what happened but that was the first time I sensed, in a way, who I was, who I am. And it was like this need to save something, this need to survive. And it just came from within.” Sharing his learning from the incident, he said that he realized that he tried too hard to sell a piece of work.
“Many years later when we won the Grand Prix at Cannes for a campaign called ‘Touch The Pickle’, we didn't have to sell it, the client bought it. There was an ingredient in that, which is all the difference between trying to sell, which I did when I was a young trainee. The difference between selling and buying and understanding the difference between selling and buying is a lifetime of learning, and a lifetime of finding yourself,” Paul asserted.
Furthermore, Paul shared an interesting point in his career - in June 2000 - when he set up an agency called David along with Ogilvy and WPP. “How we began this agency because we began to attract all kinds of interesting people just from our point of view. And the thing is when you join the agency, one didn’t get an appointment letter, you got a resignation letter. And then the resignation letter talked about all the things you have to resign from and accept the responsibilities of a six year old, and it was quite funny to see the faces of people when they were signing that resignation letter, because it's something nobody had done before,” he revealed.
Paul also shared an incident of how he gathered insights from co-passengers during a flight to choose between 30 pieces of work. “It was amazing how people started sharing their personal stories. They clapped for us as if we were rockstars. You feel so grateful for them to have made you part of your world, and you realize that's the way the world is, it's so incredibly beautiful,” he remarked.
But what happened after that is totally different. He recounted, “We were a relatively new agency and felt insignificant, back then. The Managing Director looked at us and said ‘no sitting, only standing and only 5 minutes’. I mean, just think about what happened in the aircraft and what you're going through now. You become irrelevant. When someone makes you feel this way, something happens to you. In my head, I saw the faces of all those people on the aircraft who spoke to me and I spoke for the next five minutes on their behalf. What I told the Managing Director impacted him so much that it was as if the stress left his face, and as if a miracle cream had made him younger. He looked at the piece of work that I showed him and something changed. We went on to win all the businesses of that very brand.”
In the course of his career, Paul said he had realised that the future of advertising is about creating acts, not ads. “Don’t make a PowerPoint, just make a powerful point,” Paul contended. He spoke of what fuelled the success of his campaigns at BBDO India like ‘Touch The Pickle’ for Whisper and ‘Share The Load’ for Ariel. “It wasn't about creativity, it was about empathy, it was about being an antenna, being able to hear people and listen. And we started moving from discussing a brief to having a briefing. We will always refer to it as a briefing session because the difference between a brief and a briefing is that brief is transactional while briefing is human. Briefing is personal as people are sharing things. From briefing, we went into confessions and from confession we went to clear therapy which is all sort of sharing that is so deep that most often people break down when they share their story is about that category. And this is how we started discovering new ways of working on brands,” Paul shared.
He asserted that often in the process of creating work, there's a lot of breaking down. “Some of the sharing is so deep that you can't help but be affected. And the breakdown is good because in the breakdown is when the light passes through and then that breakdown is when we feel there is some breakthrough. The creative journey is the journey to finding yourself and it's through the process of embarrassment, rejection and failure,” Paul remarked while concluding his talk.
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Saffola film: Kareena Kapoor gives reminder on heart health
The actress urges all to take ‘Roz Ke Healthy Steps’
By e4m Staff | Sep 28, 2023 7:19 PM | 3 min read
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Seagram's Royal Stag Packaged Drinking Water unveils AI campaign for World Cup
The campaign gives each fan an opportunity to become part of a personalized film featuring the cricketers
By e4m Staff | Sep 28, 2023 5:34 PM | 4 min read
Seagram's Royal Stag has announced the launch of an innovative and immersive AI-led fan experience ‘A BILLION FILMS FOR A BILLION FANS.’ The campaign features three cricketers, team captain Rohit Sharma, Jasprit Bumrah, and Surya Kumar Yadav. Fueling the larger-than-life emotions associated with cricket, the brand aims to ignite a whole new generation of young cricket fans, many of whom are witnessing their first World Cup in India as adults.
“This World Cup is happening in India and is already slated to be the “Greatest World Cup Ever.” Syncing with the brand’s ‘Live it Large’ philosophy, the AI-integrated campaign gives each fan an opportunity to become part of a personalized film featuring the cricketers,” read a press release.
Conceptualized in association with creative agency partners FCB India, Digital Agency partners Dentsu India, Technology Partner Artizens Events, and Experiential solutions & media partners Wavemaker; the campaign is groundbreaking where every fan is able to not merely live their dream, but also, live large.
“The whole fan experience has been curated keeping today’s youth, aka, the digital natives, in mind by offering them a simplified user journey. A selfie and a voice sample coupled with the power of regenerative AI creates an ultimate fan experience. With these tools, the campaign uses the power of generative AI technology and machine learning, to create a platform that enables each fan to feature themselves as part of the Royal Stag Live It Large star cast. With the aid of this innovation, each fan can create a personalized edit of the film. Face-mirroring algorithms precisely map the unique facial features of fans onto the characters in the main film. In addition, with just a brief voice sample it also emulated the tone, pitch, and nuances of the fan's voice. In essence, this campaign will transform the consumer journey into an extraordinary yet personal experience. The consumer experience also gives the fans a chance to go beyond boundaries and get close to their favorite players and World Cup trophy,” the release stated.
The campaign will be amplified through a high-decibel 360-degree plan spread across digital, print, radio and OOH to offer an immersive, unforgettable experience.
Kartik Mohindra, Chief Marketing Officer, Pernod Ricard India stated, “Royal Stag aims to share the electric atmosphere in the stadium with cricket fans across the world. As a partner of ICC, AI allows us to deliver a truly “Live it large” experience to die-hard cricket fans everywhere. This year, we are giving each fan the power to craft their own Live It Large Story through this unique AI platform that integrates with the brand’s commitment to relishing every moment in their journey to success. While on one hand we celebrate cricket’s heritage, on the other we have embraced cutting-edge technology to broaden brand engagement and inspire cricket fans to immerse themselves in their favorite sport like never before.”
Abhinav Kaushik, President, FCB India added "In an age where experience is the only currency amongst the digital natives, how can a cultural icon like Royal Stag do something that epitomizes 'large' during the biggest sporting spectacle of the year. This was the starting point of the brief, and we are excited that this idea truly allows every cricket fan to create their own unique 'Live it Large' experience. I am confident that this power of creativity fuelled by technology, will not only deliver brand engagement but enhance the love for the brand multi-fold."
Ajay Gupte, CEO - South Asia, Wavemaker said, "Cricket World Cup is undoubtedly one of the most celebrated sports properties and this World Cup 2023 is touted to be the greatest ever. Through this collaboration, we aim to extend brand synergies and offer a unique, memorable, and thrilling ‘Live it Large’ experience to each and every cricket fan".
Amit Wadhwa, CEO, Dentsu Creative India said "This campaign provided us a big platform where we could showcase how modern creativity can be infused into the Indian Cricket fandom. It's a great example of how technology can be used to enhance and enrich our connection to sports and entertainment. This multi-faceted campaign has the potential to inspire fans to become more deeply involved in their favorite sport, creating memorable moments and experiences that will stay with them for a long time."
Aditya Joshi, Founding Partner, Artizens Events & Experiential Solutions said "As technology partners to this innovative campaign, we are trying to harness the connection with the Generation Large who crave for social currency and vicarious thrills by bringing together AI and Machine learning and creating a never seen before immersive experience."
The ICC Men’s World Cup is scheduled to take place in India from October 5 to November 19, 2023. Royal Stag is an associate partner for all ICC events.
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Focus on your ‘khoobsurat chinta’ not financial ones, says Tata Capital in new film
The film stars brand ambassador Shubman Gill
By e4m Staff | Sep 28, 2023 5:15 PM | 2 min read
Tata Capital, the financial services company of the Tata Group, has unveiled a new campaign featuring their brand ambassador Shubman Gill. The campaign is based on the insight that financial worries often take centre stage and customers get less time to focus on and enjoy the meaningful and important moments in their lives. The campaign urges customers to rely on Tata Capital to take care of all their financial worries and focus on more meaningful things (what they call ‘Khoobsurat Chinta’). The campaign will bring to life the brands’ purpose of being a responsible financial partner fulfilling India’s aspirations.
The campaign is comprised of 5 films, a key brand film and 4 shorter product films. The brand film is a metaphor of Shubman’s own journey where his father took care of all his needs, allowing him to focus on his own ‘Khoobsurat Chinta’– his dream of playing for the Indian cricket team. The emotionally charged campaign unfolds through a touching narrative, highlighting Shubman’s achievements and his father’s role as an enabler in guiding him on the road to success. It draws parallels to Tata Capital’s role as an enabler in helping its customers achieve their dreams and aspirations. Shubman’s journey in the world of cricket also mirrors Tata Capital’s journey of growth in the financial services sector, which is driven by passion, skill, and relentless pursuit of excellence.
In addition, the set of four short product films (Two-wheeler Loan, Home Loan, Personal Loan & Business Loan) are themed around getting instant loans through a seamless process from Tata Capital. These films also ride on the same theme of allowing customers to focus on ‘Khoobsurat Chinta’ by enabling loans easily. The campaign will run over a period of 5 to 6 weeks and will be visible across TV, OOH, Print, Social Media and other digital platforms.
Speaking about the campaign, Abonty Banerjee, Chief Operating Officer- Digital and Marketing, Tata Capital said, “The essence of the campaign thought is to portray Tata Capital as an enabler in the financial journey of our customers, while allowing them to focus on life’s beautiful moments. Khoobsurat chinta are those beautiful ‘worries’ which we enjoy thinking about, such as the colours of a new home or the venue for a wedding. The campaign uses Shubman’s life story as a metaphor of how one can focus on the more meaningful things in life when financial worries are taken away.”
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Bacardi India’s Legacy Collective with Ranbir Kapoor
The film celebrates the spirit of homegrown brands in the country
By e4m Staff | Sep 28, 2023 12:07 PM | 2 min read
Bacardi’s LEGACY COLLECTIVE has launched its latest campaign featuring a TVC with brand ambassador and actor Ranbir Kapoor. Launched across TV, Social Media, Digital and Cinemas, the brand film drives home the message that a legacy is not just for a chosen few, and with time as one’s ally everyone can carve their own legacy by staying true to their passion.
Bacardi launched LEGACY COLLECTIVE in December last year with the iconic actor Ranbir Kapoor as the face of the brand. The launch of its latest brand film comes as another step in this direction, aimed to celebrate and empower the spirit of homegrown brands in the country.
Commenting on the launch, Ayaesha Gooptu, Head of Domestic Brown Spirits, Bacardi, India & LEGACY COLLECTIVE, said, “Furthering our dedication amidst the emboldening make-in-india wave in the country, LEGACY COLLECTIVE is thrilled to bring to Indian audiences this latest TVC that beautifully captures the ethos of the platform. Featuring brand ambassador Ranbir Kapoor, this first-of-its-kind film is our ode to the spirit of those disruptors, innovators, and changemakers who are crafting a new legacy for the future of lifestyle in India with their relentless passion and creativity.”
Talking about his experience, Ranbir Kapoor said, “Being a part of the LEGACY COLLECTIVE journey has been a thoroughly heartwarming experience. I really enjoyed working on the latest film that celebrates the power of building one’s own legacy in one’s own individualistic way. This is something that truly resonates with me as well, making it a project I will always cherish.”
Explaining the idea behind the campaign, Pravin Sutar, Head of Creative Orchard Advertising Pvt. Ltd., said, “At its heart, LEGACY COLLECTIVE is about progress and inspiring everyone to embrace their individual journey to success by staying true to their passion. Our campaign reflects on the insight that when time is your ally, you can carve your own legacy. And the film featuring the imitable Ranbir Kapor, an icon himself, perfectly delivers this message to our audiences.”
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Punit Goenka plea against Sebi: Understanding the outcome
As SAT reserved its verdict on Goenka's plea, industry experts speculate on the impact of the possible results
By Aditi Gupta | Sep 28, 2023 11:17 AM | 4 min read
The fate of Punit Goenka and his father Subhash Chandra, embroiled in a legal tussle with Sebi after it barred them from holding key positions in Zee and the merged Zee-Sony entity, is likely to be soon decided by the Securities Appellate Tribunal (SAT).
On Wednesday, the tribunal reserved its verdict on Goenka’s appeal.
exchange4media spoke to legal and industry experts to dive deep into the issue and understand the repercussions of the SAT verdict, whether in favour or against, on the father-son duo and the merged entity of Zee-Sony.
If SAT allows Punit Goenka’s appeal and overrules the ban
According to Sandeep Bajaj, Advocate, Supreme Court, if the SAT order comes in favour of Punit Goenka, it does not necessarily signal the cessation of SEBI's investigation into the alleged fund diversion.
“SEBI will continue its inquiries into the matter, albeit without the ban on Punit Goenka, thereby allowing him the freedom to participate and cooperate in the investigative process.
“This ruling by SAT could also set a significant legal precedent for future cases involving regulatory actions by SEBI, potentially providing guidelines for the standard of fair evidence required in such matters,” said Bajaj.
According to Elara Capital’s Karan Taurani, if the outcome of the case is in Goenka’s favour, he would become part of the key managerial positions of the Zee-Sony merged company.
“Also, it will be a respite for the Goenka family as the proceedings have been expedited, as against earlier indications by SAT that proceedings would take eight months to be resolved,” Taurani told exchange4media.
If SAT upholds SEBI’s ban order
Experts believe that in such a scenario, Goenka could approach the Supreme Court against the verdict but till then he would be kept in abeyance from holding any key positions in the company.
“SAT’s order turning out to be in favour of SEBI would result in him remaining barred from key positions of the ZEE-Sony entity and the said investigation as stated by the SEBI order would last till April 2024, which means that till the time he doesn’t get the clearance from Sebi he will be kept in abeyance from one of the key positions,” said advocate Soayib Qureshi, Partner, PSL Advocates & Solicitors.
Sharing a similar view, Bajaj said, Goenka would be legally obligated to adhere to the terms of the ban as SAT's decision carries binding authority, and any failure to comply could result in legal repercussions.
Impact on ZEEL and Zee-Sony merged entity
As per the experts, if SAT upholds the Sebi ban on Goenka, significant implications would arise for the companies involved.
“Firstly, it would necessitate a substantial modification of the fundamental terms outlined in the merger agreement, particularly with regard to the continuation of Goenka as the MD and CEO. This is crucial as the proposed Zee-Sony merger explicitly identified Goenka as the key figure to assume this leadership role.
“His participation in negotiations and decision-making processes will undoubtedly have a positive influence on the merger, minimizing potential disruptions and governance challenges that may have arisen in his absence. It's worth noting that this merger, originally agreed upon by both parties in 2021, has already encountered its fair share of challenges, including legal disputes involving lenders such as Axis Finance and IDBI Bank over loan defaults by Zee Group entities. A favourable SEBI ruling will introduce yet another significant hurdle for the merger's progression,” said Qureshi.
“Given their (Goenka and Chandra) pivotal roles, this could have a profound impact on collaboration between the merging entities. Consequently, the governance and operational dynamics of the merged entity would be substantially affected by SAT's decision, ultimately influencing its performance in the market and its future prospects,” said Bajaj.
However, if the SAT order is in favour of Goenka, it will be a positive development for Zee Group and its future prospects.
According to Taurani, in either of the scenarios, the Zee-Sony merger is expected to go through as per timelines, as the NCLT approval is without any conditions.
“We expect the merged company to get re-listed by the first week of December this year. We maintain our positive stance on the merged company, backed by synergy benefit, MNC control, the positive impact of consolidation in the TV industry and scaling up of the OTT business,” Taurani said.
The SAT verdict is expected to come out in the next 8-10 days.
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Avinash Pandey re-elected President of IAA's India Chapter
Abhishek Karnani was named vice-president, Nandini Das as secretary, and Jaideep Gandhi as treasurer
By e4m Staff | Sep 28, 2023 8:26 AM | 2 min read
The India chapter of the International Advertising Association (IAA) has announced the re-election of ABP Network CEO Avinash Pandey as the President. Other elected members include the President, Free Press Journal Group Abhishek Karnani as vice-president, Nandini Das as secretary, and the Founder of Another Idea Jaideep Gandhi as treasurer. Members unanimously elected them at IAA's Annual General Meeting on Wednesday.
Five members were elected as voting members, including Srinivasan K Swamy, the Chairman and managing Director, R K Swamy Ltd; M.V. Shreyams Kumar, the Managing Director, Mathrubhumi Printing & Publishing Co Ltd; Prasanth Kumar, the CEO-South Asia, GroupM; Anant Goenka, the Executive Director, The Indian Express Pvt Ltd; Janak Sarda, Director, Blue Logic Systems. Megha Tata, CEO, Cosmos-Maya will continue as an ex-officio office bearer as Immediate Past President.
Avinash Pandey said, "The India Chapter of the IAA is arguably the most active industry Association of its kind in the country. Its initiatives cover a wide spectrum of areas including saluting excellence in Marketing, Creativity and communicating Sustainability. In the year gone by, we also started Tech Pulse to cater to the growing digital market. The IAA has always maintained that what is good, is good for business and in that spirit it has converted its Voice of Change initiative into a nation-wide movement aimed at breaking the gender bias in advertising and the entertainment industry.
In the year ahead we will also be spear-heading two initiatives where we walk the talk that Communication is a Force for Good, and will also once again lead a group of CEO's to the USA to study the latest developments in communication.
I look forward to a very meaningful term ahead."
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BBDO India works very hard, winning awards, but its growth has been too slow: TzeKiat Tan
During her maiden trip to India, the Asia CEO of BBDO spoke to e4m about her vision for the agency’s India office, and why she wants the accounts to be evaluated among other steps
By Kanchan Srivastava | Sep 28, 2023 8:15 AM | 7 min read
It was in March 2022 that TzeKiat Tan assumed the role of regional Chair and CEO-Asia at BBDO. Tan had already spent 18 years with BBDO China before the elevation.
“It was the time when China was under strict lockdown and business activities were at minimal. It was a challenging time,” shared Tan, who prefers to be called Tze.
Shanghai based-Tze is on her maiden trip to India this week. She is meeting team members, taking stock of the situation, chalking out new strategies to take the agency ahead and, most importantly, is visiting BBDO India clients personally.
exchange4media caught up with her at the India launch of “BBDO Voices”, the 13th edition of the agency’s survey, which explores the impact of using brand purpose as an approach to brand positioning.
Excerpts:
You have completed more than a year and a half in the current role. This period has been quite challenging for advertising due to the global economic headwinds and the Russia-Ukraine war among other things. How far have you succeeded in achieving your targets in the first year?
When I took over, China was still under lockdown, so it was really bad. All our communications and even the press were being done online. Therefore, at that time, I didn't set any KPI for myself. It was more like: ‘I'm going to listen to you. I'm going to understand what is going on - do what you are doing right now.’
The first six months, I was trying to understand what was going on, and what was missing. And, of course, I only benchmarked it with China because that's where I had been working for the last 18 years.
We started having this KPI set in October-November when I started flying out of China along with 14 days of quarantine. I did that with all offices across Asia. From January onwards, things slowly picked up.
At BBDO, we don't say - you need to do this, you need to do that. For us, the formula is always ‘People+Work = Profit’. What I ask our country offices is: Do you have the right creative leaders? For me, work is not just about winning. Creating work that shapes the market is important. Creating work that touches the heart of the consumers and leads to sales is important. So those are the formulas I have.
We believe that if you have the right people and the right kind of work, you will have the profit coming. Southeast Asia is actually doing so much better. We can see the growth coming, but India is growing slower. Therefore, my mission is not about everybody having to give me a double-digit. Growth depends on your market.
How is your India business doing? What are your main objectives of this visit?
We have all the right people here, but we have had slow growth. We didn't do well at the Cannes Lions Awards. We want to do better next year to contribute to our global ranking because our global business is doing very well. We need to do something. Josy Paul and the rest of the Creative Council knew that. This is a KPI that we set to help. We want to do good work next year, we'll do better work on this.
The BBDO Voices report launch was one of the main objectives. When I took on last year, I felt that this report has been very mature and it has inspired our teams to do good work. We thought, why don't we launch it across Asia. Brand purpose was one of the topics that we picked.
Coming in here is not just about this report, but meeting the team to talk about 2024, meeting the press, meeting some big clients here with whom I haven't had a chance to say hello to.
What was your perception about the India team before coming here? Has it changed now?
Yes, some of it, of course. The truth is, I envied this office a lot. Josy started this office 15 years ago with a small team. I had 60 people in BBDO Shanghai. So, I envy this office as they can do work beyond the norms with a small team. You look at the work that they do. They don’t do normal TVC or campaigns. They are doing work that has a social impact. I envy the team that has been doing the “Share the Load” campaign for P&G for so long.
What I should criticize about this office is that their growth is too small, too-too small. You're going to ask me, oh, how are you going to help them? I need them to pick the right client. I think they have so many clients, but the skill is to be smart.
Some clients will give you fame because they want to do great work but all clients don't want great creative work. My advice to the team is - don't put all your energy into such work. The team needs to have the right formula and grow faster on this. If China can do that, the Indian team can do it too, because we are very similar. Our office is very similar.
Are you suggesting that the team should compromise on creativity to save resources for better growth?
I would say that you need to have the right people working in the right team. You should not spend all your efforts on each and every client. You need different people on different accounts.
Do you think that the team is not able to utilize all its potential? What is your broader brief to the team?
Yeah. There are some clients that do not appreciate you. You might need to evaluate all your accounts. You have clients that really appreciate you and want you to do more. We have to segregate those clients.
My brief is to develop new capabilities. They can start shaping their digital team properly, just like the content team. Digital is from where the growth comes.
We plan to launch a new company in the next six months to enhance the capabilities of technology for the market. The India office just needs to grow faster. The team also needs to promote all its works, not just a few of them.
How important is it for the Asia CEO to meet local clients?
Definitely very important. It was not about signing a contract. As a boss, I need to understand the business as well. I am meeting the clients to understand - Are we doing good work? How can I help you? Do you have any worries about our work? The meetings were to understand the client business. For instance, we met the Reliance team yesterday at their shopping mall.
How does creativity differ from country to country within Asia regions?
I think Thailand’s work is largely around humour. In India, it is always about local culture. You try to be authentic to the Indian audience. China’s work tends to be more digital and innovative, and it looks like all the work that we won recently on Alibaba and things, that is all about innovations. They are very fast in their work. The Philippines work is largely centred around the islands. Thai work is very distinct and humane. Japan’s campaigns are very unique, they have very clear designs.
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