Mobile-wallet companies encash on cash crunch situation through aggressive marketing
Paytm, FreeCharge, MobiKwik, Ola Money see spurt in user base, traffic and merchant enquiries

With Prime Minister Narendra Modi taking the entire nation by surprise on November 9 when he announced the demonetisation of Rs 500 and Rs 1000 notes, the first ones to encash on the decree were the mobile wallet companies. Within just a few minutes of the announcement, players such as Paytm, Freecharge, MobiKwik, Ola Money and others, came out with quirky social media posts to engage with their customers and urged them not to panic and instead go cashless. On the following day, full page ads in national dailies were also taken up these players, where they pledged their support to this policy and spoke about the ease of cashless transactions.
Aggressive advertising:
Paytm used Narendra Modi’s picture in their ad campaign and congratulated him for taking the ‘boldest decision in the financial history of independent India’. Using the hashtag Ab ATM nahin, #PaytmKaro the brand ran full page ads in mainline papers.
Delhi CM, Arvind Kejriwal took pot-shots at the brand through his tweet where he talks about it being the biggest beneficiary of PM’s announcement. To which, the CEO of the company, Vijay Shekhar even responded.
Upasana Taku, co-founder, MobiKwik, said, “I believe this is the best marketing campaign which India could have asked for both fintech and mobile wallet companies. Yes we are promoting it in a big way because it has never happened before that the government is promoting cashless payments. It is a very opportune moment for us and we have just launched our print campaign ‘Khatam Karo ATM Shaytm. Switch to MobiKwik wallet for your daily spends’, which we will run for some time.”
While a lot of these brands are targeting the customers, PayU India comes to the rescue of small and medium businesses, who are also grappling with stress, post the sudden withdrawal of the above mentioned currencies from the market. The brand has launched two apps-PayUmoney Seller App and Sellfie, both aimed at enabling the merchants to accept payments digitally.
Increase in traffic, user base and merchant enquiries:
One of the major problems in this category has always been awareness, but after the PM’s announcement, all the mobile wallet companies have seen a tremendous increase in traffic, in their number of downloads and the number of merchant enquiries have also seen a spurt.
Infact, Paytm saw an overwhelming 435 per cent increase in overall traffic as consumers increasingly took to using the Paytm wallets for their transactions. The company also registered a 200 per cent hike in number of app downloads and 250 per cent surge in number of overall transactions, all this within hours of the decision being made public.
Within 24 hours of this announcement Pay U India’s transactions increased to 85 per cent. Enquiries by merchants also shot up by 50 per cent. While the brand’s average daily transactions amount to 12 lakhs daily, they are anticipating the same to increase by 25 lakhs in the upcoming months.
Commenting on how this decision will impact the mobile wallets, Amrish Rau, CEO, PayU India, said, “I certainly believe that the recent announcement by the PM to remove Rs 500 and 1000 notes will have a positive impact on the use of mobile wallets in India. The market is maturing today, people have access to smartphones and internet and we only expect the infrastructure to improve henceforth. So, from an industry point of view we certainly foresee an increase in the utilisation of mobile wallets and digital payments adoption in India."
FreeCharge reported a sharp 12X overnight jump in the average wallet balance on the following day of the announcement, as consumers loaded up their wallets.
MobiKwik registered 40 per cent growth in app downloads within 18 hours of the announcement of currency withdrawal. Additionally, user traffic and merchant queries went up by 200 per cent among its over 35 million users.
Another e-wallet service, Oxigen Services witnessed significant increase in the load money transactions by up to 40-45 per cent during the first half of the day following the announcement and the company expects to see a spike in the short term. Sunil Kulkarni, Deputy Managing Director from the company said, “This situation is going to stabilise to a new normal which should be at least 40-45 per cent of the pre-announcement period. The average ticket size is also expected to jump by 50 per cent going forward. All this is because people will become more comfortable to adopt digital wallets for their cashless transactions.”
Wallet on Delivery:
A lot of the e-commerce companies have been facing the heat of the recent announcement as Cash on Delivery (COD) accounts for the bulk of online shopping in India. Most of these companies have temporarily discontinued their COD Services. In order to tackle this, FreeCharge has launched Wallet on Delivery, so Snapdeal customers can pay using their FreeCharge wallet on the delivery of their goods. MobiKwik also announced via email that it will offer a MobiKwik wallet on delivery option for online sellers. Paytm even mentioned on Twitter that it is working with courier companies to enable Wallet on Delivery, also known as Paytm on Delivery services.
Will the companies benefit in the long run or is their celebration short lived? Experts speak:
Commenting on this, Hitesh Gossain, CEO, Onspon.com, said, “Yes, the e-wallet companies are expected to benefit the most from this decision. This can already be seen from their marketing and advertisement pattern. This demonetisation decision was taken to curb the problem of unaccounted cash in the market and move India towards a 'cashless' economy. But definitely, there will be a major jump in the number of users using theses e-wallets, especially for the next month or so. They also provide an alternative payment mode to people who do not have bank accounts. With these e-wallets now integrated with all major e-commerce companies, this is a good opportunity for the e-wallets to make the users used to their payment method and make them repeated users. The long-term impact of this decision remains uncertain, however, the signs are encouraging for such companies.”
Rohan Agrawal, Senior Consultant at RedSeer Consulting, said, “Demonetisation is aimed at curbing black money and has brought liquidity crunch currently. This has led to sudden increase in usage of cash-less options (credit cards, debit cards, net-banking, mobile wallets etc.). Combine this with the infrastructure requirements and promotional offers, mobile wallets shall witness high trial and usage, which was already evident in the first two days. In the short term, the top nine markets will have higher usage of mobile wallets owing to liquidity crunch. In the long term, customer acquisition and engagement during the short term will help in overcoming the inertia and drive the awareness levels. It will definitely drive the adoption rates for the mobile wallets in the long term.”
According to Saurabh Uboweja, Brand expert, Founder & CEO, Brands of Desire, the biggest beneficiary of this announcement is not only the mobile wallets, but also the organised retailers like Big Bazaar, who have been actively promoting electronic transfers. “People who will suffer in the short term are the unorganised sector, like the local kiranas. But they will also join hands with e-wallets eventually. So today, where majority of the transaction happens in cash, I think by 2020, almost 50-60 per cent of transaction would be electronic,” he said.
But in a country, where 90 per cent of the transaction happens in cash and where half of the population don’t even have a bank account, how easy it is to change the behaviour of the consumers to shift to digital payments?
Gossain added, “This demonetisation decision is not against the usage of cash but against the unaccounted cash in the economy. However, ultimately and by default India is moving towards a cashless economy. Though, definitely there would be a change in the transaction pattern atleast in the short run, with inadequate liquid cash in the economy. However, in the long run, the transaction pattern would differ across income sectors. Majority of the lower sector of the economy do not have a bank account or do not have much knowledge about alternative electronic/digital payment methods. Therefore, cash would still play an important role for them. If we look at the upper and middle class, definitely, the usage of electronic and digital transactions would increase in the near future. But to say, there would be a dramatic shift in the transaction pattern is a little premature.”
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Vermillion Communications gets Aparna Enterprises Limited and Nexon Paints accounts
The agency will provide creative support, branding, strategy, and digital marketing support to the brands
By e4m Staff | Sep 21, 2023 1:05 PM | 1 min read
Vermillion Communications Pvt. Ltd., Chennai, is proud to announce its significant and remarkable presence in the vibrant state of Telangana. The Southern HQ of Vermillion Communications has recently secured major accounts in the region, solidifying its position as a leading communications and marketing agency in South India.
The agency has secured two substantial accounts based in Telangana during the second quarter. Aparna Enterprises Limited and Nexon Paints, both headquartered in Hyderabad, have chosen Vermillion Communications Chennai as their appointed agency for creative support, branding, strategy, and digital marketing.
Formerly known as Saicoat Paints, Nexon Paints has been a trusted name manufacturing high-quality, environmentally friendly decorative paints for over a decade. The brand is swiftly emerging as a leading manufacturer, offering excellent value for money and an extensive range of paints for both exteriors and interiors. Nexon Paints has gained substantial traction among consumers in South India and is on a mission to establish itself as a national brand. Vermillion Communications is excited to be a part of Nexon Paints’ journey, contributing to its growth through creative strategy and branding. We are confident that Nexon Paints will become one of the most preferred paint brands in the country. Our goal is to create a powerful presence of the brand in the market and ensure its success.
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Anil Kapoor decodes ‘the science of peaceful sleep’ in The Sleep Company campaign
The campaign talks about The Sleep Company's patented SmartGRID technology
By e4m Staff | Sep 21, 2023 12:55 PM | 2 min read
The Sleep Company has unveiled its latest campaign featuring brand ambassador Anil Kapoor.
The #ScienceOfPeacefulSleep campaign sees Kapoor endorsing the company’s patented SmartGRID technology mattresses which combines cutting-edge science and technology to enhance sleep quality.
The campaign talks about The Sleep Company's patented SmartGRID technology.
Anil Kapoor, actor and brand ambassador, The Sleep Company, said, “Sleeping peacefully has always been a top priority for me to maintain overall health and wellbeing. It gives me immense pleasure to be a part of The Sleep Company family for three consecutive years now. It's not just about promoting a brand; it's about enhancing the quality of people's lives through peaceful sleep. The Sleep Company’s SmartGRID technology truly redefines the way we sleep, and I'm excited to continue spreading the word about the importance of a peaceful sleeping experience with this exceptional brand."
Commenting on the new campaign, Priyanka Salot, Founder, The Sleep Company said, "While countless sleep tips and tricks are being made popular every day, one of the fundamental root causes of poor sleep often goes unaddressed – the absence of a scientifically-proven, high-quality mattress. Our mission is to continually enhance the quality of life for our customers through our patented SmartGRID products. Mr. Anil Kapoor's charismatic and energetic persona brings to life the essence of this campaign – educating consumers about how our products epitomise the science of peaceful sleep, enhancing overall sleep quality, and ultimately enriching lives."
Ripal Chopda, Chief Marketing Officer, The Sleep Company, also shared his insights on the campaign, stating, "Our campaign is a testament to our commitment to revolutionising the way people perceive and achieve quality sleep. With Mr. Anil Kapoor, we have successfully conveyed the message that science is the ultimate key to peaceful sleep. This campaign reinforces our dedication to offering innovative sleep solutions, backed by rigorous scientific research, to enhance the well-being of our customers."
The campaign has been conceptualised by The Sleep Company in collaboration with World Without Walls.
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Zoo Media Network wins Goldmedal Electricals' digital marketing mandate
While full-funnel creative and media services will be managed by FoxyMoron, Pollen will be responsible for curating influencer campaigns for the brand
By e4m Staff | Sep 21, 2023 12:47 PM | 2 min read
Zoo Media Network has won the mandate for Goldmedal Electricals Pvt Ltd. The network won the mandate following a multi-agency pitch.
The mandate for digital marketing includes full-funnel creative and media services, which will be managed by Zoo Media Network’s flagship agency, FoxyMoron. Meanwhile, Pollen, the leading influencer marketing agency under the network, will be responsible for curating robust influencer campaigns for the brand, all managed from Zoo Media Network’s Mumbai headquarters.
Kishan Jain, Director of Goldmedal Electricals, expressed his enthusiasm about this partnership, saying, "As a company engaged in the business of making amazing wiring and electrical devices, we wanted to partner with the best to showcase our philosophy and product innovations in the digital space. With its depth of services, technical expertise, and track record of handling some of the best brands in the business, Zoo Media was an obvious choice. We are excited about this association and look forward to creating some iconic communication ideas together that will lead to a stronger, more meaningful connection with our end consumers."
Commenting on the win Vivek Das, CEO of FoxyMoron [Zoo Media], said, “At Zoo Media, we are always excited to partner with brands that are on a journey of evolution towards a digital-centric model. Goldmedal Electricals has a fantastic product portfolio with a high technology quotient, and we will be partnering with them to elevate the brand's recognition & association with customers across the spectrum towards a purposeful & more profitable relationship.
We believe magic happens at the confluence of content, media, data and technology. To achieve this, FoxyMoron will lead the engagement, driving overall digital strategy, creativity and media in collaboration with Pollen on influencer marketing. We look forward to bringing the power of the Zoo Media network to Goldmedal Electricals.”
Pratik Gupta, Co-Founder of Zoo Media, shared, “Indian-owned businesses always inspire us at Zoo Media. Our recent discussions with the Directors and the marketing team at Goldmedal Electricals have reinforced my belief that these businesses are well-equipped not just to compete but thrive in the highly competitive market.
I'm excited about using Zoo Media's strengths to help Goldmedal Electricals achieve its business goals through effective, measurable marketing.”
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Finolex Pipes takes the quirky path to demonstrate reliability of CPVC, SWR pipes
The campaign has been executed in collaboration with Schbang Motion Pictures
By e4m Staff | Sep 21, 2023 12:16 PM | 2 min read
Finolex Pipes is bringing a wave of humour and insight to the fore with their latest ad film campaign. The brand has launched two captivating and humorous ad films that spotlight the exceptional functionality of their CPVC and SWR pipes in an entertaining narrative.
In collaboration with Schbang Motion Pictures, the ad films feature the iconic trio of plumbers engaging in lively conversations about the unique characteristics of each pipe.
The aim is to not only educate but also entertain the audience, building a strong consumer connection through humour and relatable scenarios.
The taglines for the films capture the very essence of Finolex Industries' commitment to providing dependable solutions. For Finolex CPVC Pipes, the tagline 'Thanda-Garam sahega, paani behta rahega' reflects the enduring quality of withstanding both hot and cold water applications, even under high pressures and ensuring a seamless flow.
Similarly, for Finolex SWR Pipeline, the tagline 'Easy to fit hain, har mausam mein hit hai' emphasizes the pipe's ease of installation and reliability, making it a hit choice for every season.
Ashok Jaiswar, Vice-President, Head of Marketing and Communications at Finolex Industries, shared his thoughts, stating. “After receiving a positive response from our valued customers and pertinent stakeholders for our campaign 'Peedhiyan Badlengi, Pipe Nahi,' we are delighted to announce the forthcoming sequels. These new campaigns are not just about showcasing our products but it’s about celebrating the trust our customers have placed in us. Our unwavering commitment remains in delivering top-quality solutions that stand the test of time. These ad films embody our core ideology of trust, innovation, and reliability."
He added, "Humor is a universal language, and through these entertaining ad films, we aim to connect with our consumers in a light-hearted and relatable way. The characters, coupled with the witty taglines, highlight the durability and functionality of our pipes, making it easier for consumers to connect with our brand."
Harshit Karnatak, Group Creative Manager at Schbang, also expressed his excitement, stating, "Our partnership with Finolex for this endeavor was a thrilling chance to spotlight innovation and dependability in the plumbing domain. Through the cinematic lens, we infused vitality into Finolex's 'Peedhiyan Badlengi, Pipe Nahi' campaign, placing its fundamental principles and the long-lasting trust it fosters under the spotlight."
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Moj's new brand film talks about joy of authenticity
The film is titled #MojPeHiMojHai
By e4m Staff | Sep 20, 2023 7:07 PM | 2 min read
Moj, a short video platform, has unveiled a new brand film that positions the platform as the ultimate destination for authentic content that celebrates joyful moments of one’s everyday life.
“With Moj, users can express their true selves, share their unique perspectives, and showcase what brings them the most happiness,” stated a press release. The brand film is titled #MojPeHiMojHai.
The film unfolds the journey of a young woman who feels a rush of energy as she scrolls through the Moj App. The narrative guides us through a sequence of enjoyable and cheerful scenarios, immersing the young woman in the diverse content available on Moj. Whether it's a spirited dance video, a serene beach getaway, the thrill of playing street cricket, or the excitement of trying out a new recipe, the app immerses her in relatable content that elicits feelings of joy and exhilaration.
Announcing the launch of the brand film, Mousumi Mishra, Head of Consumer Marketing for ShareChat & Moj, said, “Seeking relief from the ‘flex culture’ and endless scrolling of perfectly curated content, our young consumers today are looking for authentic content that reflects their world. Moj has been the platform of choice for India’s youth serving them a variety of content which is relatable to their distinct personalities and is served to them as per what their individual idea of a joyful moment is. Everyone can find their unique idea of happiness reflected on Moj, across content of different genres – dance, music, comedy, cooking, films, astrology - and it is this emotion that is perfectly reflected in the film.”
The brand film, produced by Schbang, has been launched in four languages, namely Hindi, Tamil, Telugu, and Kannada.
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Lost in translation? The curious case of agencies and ASCI guidelines
The sheer number of ad violations begs the question of whether agencies are having trouble interpreting the advertising body's guidelines
By Tanzila Shaikh | Sep 21, 2023 7:50 AM | 6 min read
With the creator economy poised to grow into a Rs 2,200 crore strong industry in the next two years (as per GroupM), the space has become the cynosure of all eyes. But with growth also comes reports of violations and frauds.
To curb such flagrant practices, the Advertising Standard Council of India (ASCI) along with government bodies is making a concerted effort by enforcing guidelines for self-regulation.
Yet, in its Annual Complaints Report 2022-2023, ASCI revealed some unsettling information regarding influencer infractions after reviewing 7,928 ads. Instances of violations of influencers reached an all-time high of 26% with 2,039 complaints during the time period. The most common influencer-related breaches were found in the personal care, food & beverage, and fashion and lifestyle categories.
Given the number of violations, it begs the question of whether much is getting lost in translation despite ASCI’s guidelines. Is there a communication gap that’s leading to these infractions?
A rejection of guidelines?
Viren Sean Noronha, Co-Founder, of The New Thing says, “A running joke is that ASCI is the Voldemort of marketing. But it's not a communication gap; it's a rejection of guidelines at the core. It’s because they disrupt the user experience on social. This is a valid concern, as guidelines must integrate seamlessly with the channel and maintain a positive user experience.
Noronha argues that the current shape and form of ASCI guidelines make paid partnerships “stand out like a sore thumb.”
“If branded content doesn’t blend seamlessly with your organic feed, it’ll fall into the same blind spots that performance marketing assets do,” he points out.
Noronha also notes that the real gap is the compulsion to use over tags and callouts of paid promotions, despite platforms offering native ways to declare promos. “Channels are constantly evolving. Why shouldn’t a guideline about them evolve along with them?”
“We would be happy to work with the regulatory bodies on enforcing the rules,” says Viraj Sheth, Co-Founder & CEO at Monk Entertainment (Monk-E), who asserts that the onus of enforcing rules and regulations rests with all parties involved.
He adds a caveat: “The communication also needs to be more regular in nature if these are to be followed thoroughly like is the case with rules and regulations in any and all industries."
Dhruv Sheth, CEO- Keeda Media and Partner - Kulfi Collective and Ex-OML, believes that some violations in the beginning are unavoidable in any case. “I think any new law that is applied will have a series of violations in the beginning due to lack of information and lack of knowledge of due process. I don’t think there is malice from any party to violate the rules. In my view, the crucial metric to monitor is the recurrence of rule violations, and efforts should be focused on establishing guidelines to rectify that.”
According to Preety Singh, Co-Founder and Managing Director of Boomlet Group, the sector is in a developmental stage and even the guidelines that have been introduced are relatively new. “Certainly, there is a pressing need for improved communication of these rules and guidelines. All influencer marketing agencies and influencers should work together to generate awareness for adhering to these guidelines. The most effective way to mitigate violations is through comprehensive awareness and education efforts”, she added.
Since the guidelines differ according to the sectors, some communication gap is bound to happen, according to Shivam Agarwal, Co-founder, Kromium. “Yes there is a communication gap. Guidelines differ sector-wise but agencies have clients across sectors.”
Together for the greater good
To bring some semblance of order in this chaotic ecosystem, ASCI and the government should adopt a collaborative approach, say experts. The unanimous thought is that it’s easy to point out mistakes but what actually helps prevent these mistakes is collaboration and helping each other towards a greater goal.
Dhruv Sheth says, “The most effective approach in engaging with brands and influencers is to communicate on their own terms. There hasn't been a designated figure to correctly illustrate the guidelines and demonstrate their practical application in everyday business. That would be the most helpful - to talk to brands and influencers in a format that makes it easier for them to understand and thus comply.”
In a similar vein, Viraj Sheth also recommends a collaborative approach. “I would suggest they work seamlessly with brands and the decision makers in these companies to ensure better implementation of these regulations. If there is more advocacy amongst these stakeholders and more interactions with the ASCI team, they will open up to these regulations more and ensure that they are enforced in all of their future campaigns.”
He also notes that while the rules are not being completely followed by everyone in the industry, there is still quite a big uptick in terms of implementation of ASCI regulations.
“As an existing player in this ecosystem, I am happy to chime in whatever capacity possible to assist the ASCI team to spread more awareness on this,” he states.
Singh recommends that the government initiate campaigns that would serve as benchmarks for the influencer marketing ecosystem. “Such campaigns could greatly assist influencers, brands, and agencies in establishing clear parameters within which they can create innovative campaigns that align with the guidelines. As of now, raising awareness and setting benchmarks are crucial,” she avers.
“What could also help is a single cohesive document stating laws for different industries,” adds Agarwal.
Rules for thee, but not for me?
An industry insider, on the condition of anonymity, said that errant agencies also deserve a rap on the knuckles like brands and influencers do: “I believe even the agencies handling them should be questioned. ASCI needs to hold them accountable.”
The insider contends that creators or celebs may be unaware of the guidelines, unlike the agencies. They are responsible for guiding their clients, hence, the lion’s share of the blame for violation should be borne by the agencies. “I believe that it is these agencies don’t take the rules seriously because they are not held accountable at all. Either way, they get their business irrespective of the guidelines.”
While advertisers and influencers bear the brunt of the violations, do the agencies who execute the campaigns and whose duty it is to adhere to the rules escape unscathed?
Manisha Kapoor, CEO and Secretary General of ASCI says, “Agencies work on briefs created by clients who give the final approval. Of course, they need to be responsible and under the law; agencies are also held accountable.” She also states that the laws for agencies are outlined in the Consumer Protection Act 2019.
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Adidas launches '3 Ka Dream’ campaign to support India’s dream of bringing home cricket WC
The film features cricketers Rohit Sharma, Virat Kohli, Hardik Pandya, Shubman Gill, Ravindra Jadeja, Shardul Thakur, Mohammed Siraj, and Kuldeep Yadav
By e4m Staff | Sep 20, 2023 4:29 PM | 3 min read
Rooted in the belief ‘impossible is nothing’, adidas sets the stage for the ICC Men’s World Cup 2023 with its '3 Ka Dream’ campaign. A testament to the country’s unwavering support for team India, 3 Ka Dream gives words to over a billion Indian fans’ dream to see their team win a third ODI World Cup.
With lyrics crafted to evoke a sense of unity, ‘3 Ka Dream’ serves as a rallying cry for cricket enthusiasts, igniting a sense of belief to achieve the dream. While the track is sung by the talented Indian rapper Raftaar, the film features cricket's powerhouses – Rohit Sharma, Virat Kohli, Hardik Pandya, Shubman Gill, Ravindra Jadeja, Shardul Thakur, Mohammed Siraj, and Kuldeep Yadav alongside passionate fans.
A beautiful montage of emotions of both cricketers and fans, the film brings alive the unwavering hope that every fan holds, as they cheer for their beloved team to bring home the 3rd ODI World Cup. The campaign is an embodiment of adidas’ belief, where all it takes is passion to prove that Impossible Is Nothing.
Speaking on the campaign launch, Sunil Gupta, Senior Director, brand adidas, India said “Cricket holds a special place in the heart of every Indian. With the World Cup being held in India, the stakes are higher than ever and so is the desire to watch the team succeed. 3 Ka Dream channels the raw energy into an anthem that aims to unify India in its relentless dream for a third world cup victory.”
Conceptualized by Creativeland Asia, '3 Ka Dream' is more than just a campaign; it's a nationwide movement that invites all of us to unite and dream boldly. To ensure that this powerful message resonates far and wide, adidas has employed a multi-pronged approach and will be leveraging a diverse range of media platforms, including digital, print, radio, and an on-ground retail activation that will give Indian fans a platform to showcase their support. Additionally, the heart-pounding anthem will also be available on all major audio platforms, including Spotify, Jio Saavn and more.
In celebration to the World Cup being held in India, adidas has modified the recently revealed ODI jersey. Now the three white stripes on the shoulders will be replaced with the tricolour, and the BCCI logo will have two stars representing the 1983 and 2011 ODI victories. While team India will be seen sporting the same on the field during the World Cup matches, the jerseys will also be available for fans in limited numbers. Additionally, to mark the occasion, the brand has launched 2023 pairs of the adidas grand court, a special World Cup edition shoe, where the first two stripes will have 1983 and 2011 printed and for the third stripe an insert with 2023 will be given separately to complete the “3 ka Dream”.
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