ASCI dismisses HUL complaints against Emami’s Fair and Handsome Facewashes

The complaints filed by HUL with ASCI against the two face wash brands of Fair and Handsome, was personally reviewed by Justice Shah at a meeting attended by teams from Emami and HUL

e4m by exchange4media Staff
Updated: Oct 7, 2017 12:00 AM

The Independent Review Committee (IRC) of The Advertising Standard Council of India (ASCI), chaired by Justice Mohit Shah, Retired Chief Justice of Bombay High Court has summarily dismissed the two complaints filed by HUL against Emami Limited’s Fair and Handsome Instant Fairness Facewashes over the last 6 months.    The complaints filed by HUL with ASCI against the two face wash brands of Fair and Handsome, viz. Fair and Handsome Instant Fairness Facewash and Fair and Handsome 100% Oil Clear Instant Fairness Facewash, was personally reviewed by Justice Shah at a meeting attended by teams from Emami and HUL.  He went at length to look at the merit of every point raised, before arriving at his recommendations.

Fair and Handsome Instant Fairness Face Wash was contested on the language used, “Instant Fairness Face Wash”, apart from raising 7 more objections on the Brand. Rigorous clinical study reports, consumer evidence and research studies were presented to prove how the face wash delivers, which was accepted by the Chairperson. Further Justice Shah, concluded by saying, “I am of the view that the advertiser has satisfactorily addressed all the issues raised by the complainant.”

In the second case, HUL had raised objection to the language, “100% Oil Clear Instant Fairness Face Wash”, contesting that this was misleading, while the clarification was “clearing excess oil up to 100%” which was clearly mentioned on the pack. Post all the submissions, Justice Shah commented that, “I find substance in the submission made by the advertiser that the claim, “100% Oil Clear” is to be understood as “100% excessive oil clear”. The findings in the clinical study as well as the consumer study support this claim.” He finally concluded his recommendation by saying, “I am of the view that the review application deserves to be allowed and the complaint deserves to be dismissed.”

In addition to this, HUL had raised 11 more objections on the 100% Oil Clear Instant Fairness Face Wash, all of which were conclusively proven through rigorous clinical studies, consumer studies and reports by leading market research agencies, leading to dismissal of all 18 objections on both products.

The Company stated, “Fair and Handsome is one of the most trusted Men’s grooming equities in the country and enjoys 65% market share in the Fairness Cream category in India. This inspires us to create products that are relevant to evolving consumer needs and desires. The products are built basis expertise gained over the last 12 years in understanding men. All products are researched and clinically proven to deliver the promises rigorously. These two challenges reinforce our exhaustive research on product development.”

The decision of ASCI, in favour of Emami, vindicates the claims made by both the Fair and Handsome brands of Face Washes, which rose to the #3 position in a cluttered Men’s face wash market within a span of 3 years. (Source: AC Nielsen).

In another recent instance, ASCI had earlier dismissed the disparagement case filed by HUL against Fair and Handsome Fairness Cream.    HUL had filed a complaint with ASCI on the brand’s recent TVC, where the complainant had claimed that the advertisement disparaged HUL’s product – Fair & Lovely Fairness Cream.    The Fast Track Complaints Panel (FTCP), after viewing the TVC, product packaging and noting Emami’s response, were of the view, “there are many aspects of dissimilarities between the product shown in the TVC and the complainant’s product.” Hence this complaint was not upheld.

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