New Tariff Regime: TRAI gives consumers option to lodge complaint for connection faults
The step has been taken by TRAI following complaints that some service providers have not been actively helping out consumers in migrating to the new regime
The Telecom Regulatory Authority of India (TRAI) has given consumers the option of lodging complaint at a designated call centre for any problem related to faulty connections following the implementation of the new tariff regime, according to media reports.
The step has been taken by TRAI following complaints that some service providers have not been actively helping out consumers in migrating to the new regime.
According to reports, the TRAI has stated that if there is no action from the operator even after the complaint, the subscriber will not have to pay after 72 hours.
Following the confusion surrounding the new regime, TRAI recently extended the deadline for migration to March 31.
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