New regulations: TRAI invites EOI from firms to inspect consumer households

The regulatory body aims to visit consumer households to check if TV services of consumers are as per new regulations

e4m by exchange4media Staff
Updated: May 13, 2019 3:33 PM

The Telecom Regulatory Authority of India has posted a notice on its website, requesting Expression of Interest (EOI) for empanelment of companies for inspection of consumer households in respect to the new regulatory framework for Broadcasting and Cable TV Services. 

The authority has invited EOI from companies/firms/vendors to assess the various parameters in accordance with the regulatory framework for digital addressable systems. The aim of this EOI is to invite technical proposals from reputed bidders for conducting a door-to-door inspection by reaching out to consumer households and checking the TV services of the consumer on the various parameters of the regulations.

The objective of the Terms of Reference is to take feedback from consumers on the various parameters of regulations and how the tariff order fared with the Broadcasting Sector on a real-time basis. 

The inspection points include - the consumer’s ability to exercise choice, whether the process of selection was easy and user-friendly, if the DPO was providing the option to optimise the selected pack by the user, whether subscriber was forced to opt only DPO bouquets, if Channel No. 999 for Consumer Information was available and more. 

TRAI has also set parameters for a company to be deemed suitable for the same, including the companies have to be registered under the Companies Act 2013 and have a minimum turnover of Rs 50 lakh in the immediate two preceding financial years. These parameters have been posted on TRAI’s website. 

Interested companies have been given time until May 27 to submit their proposal for the first round of empanelment. 
It has been a while since TRAI’s NTO has been implemented. In the last couple of days, the authority has pulled a lot of DTH operators and DPOs for not complying with the new framework.

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