WhatsApp appoints grievance officer for India

Komal Lahiri is based in the US, and reports say the appointment was made in August

e4m by exchange4media Staff
Updated: Sep 24, 2018 1:02 PM

Following several controversies, Whatsapp has appointed a grievance officer for India and detailed out the process for users to address concerns and complaints, including those around fake news, say reports.

The Facebook-owned company has updated its website to reflect the appointment of a 'Grievance Officer for India', which mentions that users can seek help through the mobile app, send an email or write in to 'Komal Lahiri', who is based in the US. Reports say that the appointment was made in August. 
WhatsApp website says users can reach out to the company's support team directly from the app under 'Settings' tab and in case they wish to escalate the complaint, they can contact the Grievance Officer directly.

Just last month, WhatsApp CEO Chris Daniels had visited India where he met IT Minister Ravi Shankar Prasad to address issues that the instant messaging company has been facing here, including spread of fake news, accusations of mob lynching, etc.

The latest appointment assumes significance as just last month the Supreme Court had agreed to examine a petition alleging that WhatsApp does not comply with Indian laws, including the provision for appointing a grievance officer. The Apex court had sought a reply on the matter within four weeks.

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