If a brand wants to moderate a conversation online, then I think the brand shouldn’t be in social media. It is essential for digital agencies to educate marketers about this phenomenon. As long as brands are clear about what they want to convey through their communities, I think the brand will create impressive impressions in the minds of its online community members. It is necessary that a brand withstands what its online community members come forward to say. Brands have to be ready to listen to what its community members want.