TRAI issues directives to several DPOs for violation of provisions of new tariff order

The affiliates covered are IMCL, GTPL, Den Networks, Fastway Transmissions, Siti Networks, Hathway Digital

e4m by exchange4media Staff
Updated: Apr 17, 2019 5:18 PM
TRAI

TRAI has issued directives to several DPOs for violation of certain provisions of Telecommunication (Broadcasting and Cable) Services (Eighth) (Addressable Systems) Tariff Order, 2017 and Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017.

The affiliates covered are IMCL, GTPL, Den Networks, Fastway Transmissions, Siti Networks, Hathway Digital.

The broad complaints highlighted by the Regulator are as under:

  • The process of channel selection is not user-friendly and subscribers are unable to exercise their choice (IMCL, GTPL, DEN, SITI)
  • The DPO is forcing the channels/packs on the customers (IMCL, GTPL, DEN, Siti)
  • Bill receipt is not provided in printed form to the customer (GTPL, DEN, Siti)
  • Subscribers are being overcharged (IMCL)
  • Bouquets contain both Pay as well as FTA channels (Hathway)
  • Hyperlink for 'consumer corner' for enabling the consumers to make their choices is not available on the website (Fastway)
  • Customers not able to access the toll-free number (Hathway)
  • Subscribers who have paid in advance have been cut off without their consent. (Hathway)

The violations pertain to Clauses 4(2), 5(1), 3(3) of Telecommunication (Broadcasting and Cable) Services (Eighth) (Addressable Systems) Tariff Order, 2017 and Regulations 6, 7, 22, 31 of the Telecommunication (Broadcasting and Cable) Services Standards of Quality of Service and Consumer Protection (Addressable Systems) Regulations, 2017.

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