Make mobility, not mobile the success mantra for your brand: Kaushal Sarda
Kaushal Sarda, CEO of Kuliza, talks about the exponential rise of mobile apps and how brands can meet consumers’ need to constantly stay connected and get work done while on the move
Ubiquitous mobile infrastructure and the sudden explosion of smart devices are enabling businesses to leverage mobility in previously unimagined ways. Think of the year 2000. The word mobile app was practically non-existent. Cut to 2015 and there are over two billion apps available for download.
With this exponential technological growth, users’ demands go beyond just the functionality of a basic app. Not only do they have a high expectation of user experience and functionality, but also perceive how personalised it can be for them. In other words, it’s all about how brands can fulfill a consumer’s need to constantly stay connected and get work done while on the move.
For instance, imagine your favourite restaurant lets you dine on the go by allowing you to order food well in advance and lets you pay for your meal with a click. My bet is that when we move from just mobiles and devices to leveraging smart devices to understand every need of the customer with technological innovations, you will see a super-fast response from consumers to your brand.
Forget a popular chain like Starbucks. Think Chaipoint. When you download the Chaipoint app, not only can you pay for purchase, find stores, track rewards, request for home delivery with a click and a complimentary drink with your download.
Another common but revolutionary example is the Domino’s app. Makes life so much simpler for all of us! With the privilege of ‘pizza profiles’, the app store takes a note of your order history, provides you with suggestions. This simplifies and speeds up the process of ordering pizza. Simple, but extremely efficient!
Local marketing to on-location engagement:
The above examples are surely amazing. But mobility solutions today are creating far more relevant targeting and brand engagement. Apple’s iBeacon is taking the world by storm with its indoor micro-location technology that enables GPS-like utility in store that intimates a shopper, a few metres away from the shop or within the store, through his smartphone or devices, prompting him with product suggestions, offers and discounts.
The advantages of iBeacon are several, but here are a few that caught my attention.
There is a high-probability of GPS not responding in retail stores and shopping complexes. The iBeacon technology has been conceived to enable accurate positioning with the assistance of Bluetooth 4.0 to locate devices just a few metres away.
Bluetooth 4.0 allows the battery to last between a few weeks and months. This is a big advantage.
iBeacon does not spam devices and is completely customisable. Think of it more like a location-based app notification system which is relevant and non-intrusive.
Simply put, it’s an in-store location-based customer engagement tool that will hit the right chord. Kuliza provides a Bluetooth 4.0-based indoor engagement solution that can help you boost your proximity marketing, marketing promotions, sales promotions, customer support and customer relationship management.
What else Matters? Content
Mobility is lot more than just functionality and micro-targeting. With the right content and context, your app can take mobility to a whole new level. Even before you find the right platform you feel right building on, it is important to figure out the purpose of your app. Your message needs to be clear, precise and should be personalised to the consumer. What are the popular searches made by your target audience? What can your app provide to differentiate your brand from your competitors?
One of the best examples for this is the Nike + Running app. It ties-in well with their business vision of aiding “authentic athletic performance”. Keeping in view the everyday lives of consumers, the app keeps a track of important data in real time while running, reflects your past runs and lets you compare and even store route maps and the shoes that you were wearing that day. With the mammoth historic data stored, it’s unlikely that the consumer would take the trouble of downloading another app. By providing the option of letting its user share their results on social media networks, these users automatically become the brand ambassadors. All these features are available with a ‘Shop Nike’ link in the navigation. Looks like they’ve got most things covered!
Think intelligent marketing
Mobility is creating great opportunity for more intelligent marketing through the data it makes possible to collect. While Zomato and Foodspotting like Foursquare are reinventing themselves as decision recommendation engines in the food and cuisine domain with the help of location and intent data they have collected. Brands like Ola Cabs are constantly re-inventing themselves to cater to every need of their customer. Mobility should not be just about basic needs, but having value proposition for something that matters to the customer in association to your brand.
Hopefully, now that I have been able to convince you that mobility just isn’t about mobiles and devices and setting budgets to advertise your brand, we are going to be soon dwelling deep via examples into exciting strategies that brands are taking to leverage mobility for true value creation.
The author, Kaushl Sarda is the CEO of Kuliza, a tech studio that helps brands take on a mobile first world by creating data-driven immersive digital experiences.
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