Creativity should be at the core of every firm: Prema Sagar, Genesis BCW

Prema Sagar, Chief Executive Officer and Founder, Genesis BCW, shares her views on the expansion and changes seen in the PR industry

e4m by Nafisa Shaheen
Published: Nov 21, 2019 4:02 PM  | 7 min read
Prema Sagar

An entrepreneur, a pioneer and a passionately creative person, Prema Sagar has led Genesis BCW since she founded it 27 years ago. Genesis BCW has since then been pushing boundaries, using curiosity, vision, drive and integrity, to invent new and integrated communications products and services to meet evolving client needs.

Prema hasn’t just spearheaded the firm, she has also given the Indian public relations and communications industry some of its firsts—first to develop proprietary tools for reputation management, the first to create and put into practice service quality measurement, first to use technology in our industry, and more recently, first to develop the one-of-its-kind Live! Newsroom. She leads the industry in fostering collaboration and has been awarded and appreciated for her efforts on many platforms—most recently, Agency Head of the Year by PR Awards Asia and Campaign PR Awards India.

exchange4media had an insightful interaction with the veteran about her journey in the industry and how has it changed during the course of time.

 Edited excerpts:

 How has your journey been in the PR industry?

 My journey began in the late ’80s and early ’90s when I set up my printing press with my brother and we would take on printing assignments from various clients. One of them was The Park Hotel, where I met Priya Paul. She asked me to work on the public relations for The Park Hotel. I didn’t know what it meant, but we together started to host events at the hotel called Theatre in the Park or Music in the Park, which drew people to it. Over time, I realised I enjoyed it and wanted to learn more. I heard about the Frank Jefkins Institute of Public Relations in London and went over to do their course. On coming back, I set up Genesis PR in 1992.

It was a time when the economy had just opened up and companies from the other countries were coming in, bringing their understanding of concepts like public relations. We started with three clients and five people. Over the years, we expanded to Mumbai and Bangalore, and then to Kolkata. In 2005-06 we became part of Burson-Marsteller and now we are Genesis BCW.

My journey and the journey of the firm are mirrors of each other. It has been an exciting ride so far. Initially, we had to do PR for PR. Today, it’s not just accepted but expected from an organisation. Also, it’s no longer just about public relations but goes beyond to include several other disciplines so that we can deliver integrated communications to clients.

 How do you distinguish GenesisBCW from other agencies working in the same domain?

 As one of the first firms in the industry, we have always tried to set the course as well as set an example—with our work, our behaviour and our will to work with and for the industry.

To stay ahead of clients’ needs, we always look for the next big thing. In the process, we have given the industry some of its firsts—first to use technology, first to develop proprietary tools for reputation management, the first to create and put into practice service quality measurement, and more recently, first to develop the one-of-its-kind Live! Newsroom.

We have a strong core of values, which really defines how we work and behave. Ethics and integrity have always been our cornerstones. And of course, we are known for our learning initiatives under the Genesis BCW School of Learning.

 How do you make sure that the stories you create at GenesisBCW reach the right audiences and are able to make an impact?

 Any campaign or even a single story strikes the right note with the right audience if it is based on an insight—a human truth that needs to be addressed. Once you have the insight, you can develop the idea around it, give it execution legs, support it with creative content and then use the most effective mediums to disseminate the message. If it is based on insight, it will have an impact.

 With the coming of the internet, communication has undergone a massive shift. Can you tell us about the challenges and opportunities that the internet has brought along for PR professionals?

 The internet has obviously added several layers of complexity. The length of the news cycle has reduced considerably. A lot of people now consume news on the go on their phones. So the format of news has undergone change. And of course, the speed of news is now immediate. What this has done is to give us several more channels of communication and need to respond and react instantaneously, which means preparedness is key. Also, we can now connect with the end consumer directly, so creative and evocative content and advocacy efforts get quicker reactions.

 What has been the growth spectrum for you along the way?

 Our growth has been steady with some years seeing inorganic growth because we added services or expanded to new geographies. Of course, becoming part of Burson-Marsteller in 2005-06 give us the additional support of a global network.

 How are communication agencies leveraging big data, AI (Artificial Intelligence) and other New Generation Technologies?

 Like in any other industry, these technologies are tools, new ways to connect with the target audience. In the communications field, they help us sift through the reams of data that we are constantly bombarded with and help us squeeze out the essence. That could be in the form of research-based insight, real-time monitoring and response for fast-developing issues like live events or crisis situations, or even predictive analytics for trend spotting. But what we have to remember is that technology by itself doesn’t lead to any of this. You need to combine it with human intelligence to bring out the nuance.

What has been the paradigm shift in the PR industry?

As I mentioned before, when we began the journey, the understanding of public relations in India was missing. We had to do PR for PR, making companies understand what it could do for them. Since then, there have been a lot of firms added to the industry, several more layers of complexity in the media landscape and therefore also to the communications landscape.

The intrusion of technology and data insights have been the prime positive changes that have occurred in the industry. Also, sports PR is becoming bigger and better with every passing day whereas healthcare and education PR needs to reflected upon urgently.

 What are the three big challenges that the PR agencies are facing today?

 I wouldn’t call them challenges but areas to focus on. The first is talent. This is a talent-driven industry so we have to continuously work on upskilling our people. The second area is creativity. With the lines between advertising, marketing, public relations and communications blurring, creativity should be at the core of every firm. Differentiated services are the third area of focus. Today, it’s not enough to just think traditional public relations but given the complexity of the communications landscape, with no real boundaries, you have to think differentiated services—digital, creative content, public affairs and more.

 What are your 5-year growth plans?

 I don’t think about five years. It’s difficult to even think of two years ahead. There is a lot to be done and we will continue doing that. There are lots of areas, like healthcare, where we want to do more. Our centres of expertise—the Live! Newsroom, Canvas and Digital, together called The Hub—has expanded to Asia Pacific and we want to do more on that. Our divisions—Public Affairs, Step Up, The Outstanding Speakers’ Bureau, Issues and Crisis Group, Client Studio—are also growing steadily.

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DS Group names Jyotsna Dash Nanda as AVP - Corp Comm

Previously, she worked with Prefect Relations as the Branch Director

By exchange4media Staff | May 24, 2023 12:26 PM   |   1 min read

DSP

Dharampal Satyapal Group (DS Group) has named Jyotsna Dash Nanda as AVP - Corporate Communications. 

Previously, she worked with Prefect Relations as the Branch Director for over nine years.

Nanda has over 25 years of experience in public relations consultancy and marketing communications for clients involving crisis communications, media relations, media training, internal communications, and editorial writing for a wide range of industries including consumer durables, banking and finance, services industry, technology, automotive, healthcare and education verticals. 

Throughout her career, she contributed to India InfoMedia Private Limited, Enterprise Public Relations, Hanmer & Partners, Brodeur India and Candour Communications.

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‘If you are excited about the work you do, you can always fit something important in’

Kathy Bloomgarden, CEO, Ruder Finn, opened up about the agency’s journey of 75 years, envisioning growth aspects in India and many more in the e4m PR and Corp Comm podcast

By Ruchika Jha | May 24, 2023 10:58 AM   |   1 min read

Ruder Finn

As Ruder Finn completes its 75 years, Bloomgarden had an insightful podcast session with exchange4media’s PR and corp comm team where she shared the agency’s story from its inception till date, its expansion in middle east, envisaging growth prospects in the Indian market, its role in shaping global PR industry and more.

Talking about the organisation's legacy and the culture that has been fostered over 75 years, Bloomgarden said, “Culture is something we have prioritised. Our theme is ‘What’s Next’ and I am really proud of that because, as we all know, the field is changing rapidly and especially now, with new technology tools, digital channels, the uncertainty in terms of new marketplace and technical transformations that so many of our clients are going through. We have to push the boundaries to make sure we are adopting the practices.”

Bloomgarden further talked about the lessons she learnt from her father and how she is taking it forward. “My father always said that time is elastic and what that meant, was that there is always enough time to do your job. If you are excited about the work you do, you can always fit something important in,” she conveyed.

Please click below to listen to our podcast:

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Commwiser India announces partnership with Mirovia

Commwiser India currently has its presence in India and Canada

By exchange4media Staff | May 23, 2023 5:22 PM   |   4 min read

Mirovia

Commwiser, a specialised Indian communications agency into the legal and professional services space, has joined hands with Mirovia, a global network of PR agencies providing specialist communications, marketing and business development advice across borders to legal sector clients. With Commwiser being a part of Mirovia, it broadens its reach across Europe, Southeast Asia and Latin America. Commwiser India currently has its presence in India and Canada.

This also presents Commwiser with an opportunity to enhance its service offerings, broaden its horizons, and access a variety of specialised talents and resources in the field of legal marketing, paving the way for more comprehensive client support.

Aman Abbas, Co-founder and CEO at Commwiser, commented: “The Mirovia network truly matches the nature of the legal market - global, collaborative and quality-driven. As part of this global network of legal marketing firms, members are well placed to add value to clients who have similar aspirations. We are excited to be a part of this excellent bunch of professionals as this gives us the capability to support our clients’ growth requirements in different parts of the world.
Commwiser India would also benefit from Mirovia’s unmatched specialised capabilities in litigation PR and handling Class Action suits in India. This is another milestone in Commwiser’s speciality in the legal industry in India, which has been recognised time and again by the industry.”

Gus Sellitto, Founder of Byfield Consultancy in London, said: “As Mirovia continues to grow, we are excited to welcome Commwiser and TriOn & Co. Having new members in India and Singapore represent a significant milestone in our efforts to expand globally and enables us to assist clients in a broader range of geographies. Singapore has become one of the biggest global centres for arbitration as well as the primary business hub for Southeast Asia, while India is set to become the third-largest economy in the world within a decade and is beginning to open its vast legal market to foreign firms. With Commwiser’s and TriOn’s deep knowledge of their respective markets, Mirovia will be able to enhance its ability to provide the best communications advice to its clients at an international level.”

Founded in 2017 by Aman Abbas, former Communications Head at KPMG and former Director of Client & Market Development at leading Indian law firm Shardul Amarchand Mangaldas, Commwiser is a specialist PR agency focusing on Professional Services and Law Firm Marketing, including strategic and reputation counsel, media relations, litigation PR, digital and social media integration, and stakeholder mapping and engagement.

The Mirovia alliance was founded in February 2020 by leading agencies Byfield Consultancy in the UK, Eliott & Markus in France, Eye Communications in Germany, Valletta Relazioni Pubbliche in Italy and Gerico Associates in Spain and Latin America. Benelux agency Stark Narrative joined in 2022. Commwiser and TriOn, a Singapore-based strategic communications firm - are the first Asia-based members to join the Mirovia network.

As recognised legal PR specialists in their respective jurisdictions, Mirovia partner agencies collaborate on cross-border mandates by pooling their respective strengths to legal sector clients’ advantage internationally – providing local market expertise and supporting clients with profile-raising, communications, legal directories submissions and marketing activities. Mirovia members now comprise over 100 specialists ideally placed to support international law firms, including US firms, looking to enhance their profile across Europe and Asia.

Additionally, Mirovia provides crisis PR and litigation PR support to clients internationally. Mirovia members also advise law firm clients in need of reputation counsel. In litigation PR, Mirovia members work closely with dispute resolution lawyers helping to manage the reputation of businesses and individuals who are bringing or defending litigation across borders. Last year, and in direct response to the anticipated growth in class actions across Europe, Mirovia launched a dedicated Class Action desk to provide reputation management PR services to businesses launching or defending class actions in Europe and internationally.

The content in this section is curated by the PR and Communications team. For any feedback kindly write to karan.bhatia@exchange4media.com.

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Shalini Singh joins RPG Group as Group Head - Brand and Communications

She was previously associated with Ambuja Cement and ACC as Chief-Corporate Communications, Chairman-POSH Committee and Add

By exchange4media Staff | May 23, 2023 2:22 PM   |   1 min read

shalini singh

Shalini Singh has joined RPG Group as Group Head - Brand and Communications.

Prior to this, she was associated with Ambuja Cement and ACC as Chief-Corporate Communications, Chairman-POSH Committee and Add.

Director ACC Mineral Resources Ltd. Singh is an integrated communication and sustainability professional with over 27 years of multi-industry experience. She has worked with various organisations such as Holcim, TATA Power, Accenture, Bharti Tele-Ventures Limited, Kale Consultants Limited and Arvind Mills.

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Value 360 Communications and RepIndia announce new JV

The new entity RepValue will offer clients and brands an advanced mechanism for superior, real-time reputation management insights and solution

By exchange4media Staff | May 22, 2023 2:19 PM   |   3 min read

repvalue

Value 360 Communications and RepIndia today announced a JV to form a new entity named RepValue to offer clients and brands an advanced mechanism for superior, real-time reputation management insights and solutions. The combined synergy of RepIndia and Value 360’s digital and PR capabilities over decades will enable clients to significantly enhance their reputation and brand communication matrix.

RepValue will focus on creating a strategic crossover of PR and digital reputation management to build holistic, full-service, insight lead and outcome-based brand reputation solutions. The collaborative ambit will span tech-backed capabilities, including creative innovation, content creation, online branding, crisis management, social listening, and round the clock response management, CRM, SEO, social media, corporate communication, and perception management, to bolster the online reputation and presence for key brands. 

Ayesha Chenoy, Chairperson and Founder, RepIndia, said, "I’m excited to partner with Value 360. We have a common vision, ethics and a proven track record and reputation. What the market needs today is a single strategic, seamless solution. Reputation management is not reactive, but proactive. We need to own our narrative. Every piece of communication needs to go through a reputation filter, every brand issue needs to be managed before it becomes a crisis. This is the first solution that will make the brands future ready, in a world where everything can change in a minute” 

Kunal Kishore, Founder Director, Value 360 Communications, said, "Both Value 360 Communications and RepIndia have charted similar growth trajectories in the communications and digital space. In a world witnessing strong integration of comms and digital, the two powerhouses will together bring in a solution for Indian organisations that can lead to effective reputation management. In a digital-first world where online conversations impact the sentiment around a brand, we will offer a comprehensive solution that draws strengths from both and raises the bar in reputation management." 

Archit Chenoy, CEO, RepIndia, said, "The strategy will be based on the fundamental needs of the business and brand, and the partners will ensure economies of scale not only in terms of pricing but also in efficiency and quality so as to protect shareholder values.” 

RepValue brings a brand promise of exceptional thought leadership, strategic, customised solutions and sniper-focussed execution with experience spanning across industries and a talent base of over 800+ dedicated professionals. It will create a single integrated solution to protect and nurture client reputation. Both communication firms have a legacy of building strong global and Indian brands, including Adani Group, JSW, Tata Trusts, MG Motor India, Canon, Suzuki, Amazon, Paytm, Audi, Shopify, KAYAK, The Body Shop, Haldiram's, and many more.

 

The advisory board for RepValue will be announced soon. 

 

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Pitchfork Partners wins communication mandate for Bajaj Auto's Triumph Motorcycles

Pitchfork already manages Bajaj Auto’s corporate and brand communication mandates for its own range and the KTM brand

By exchange4media Staff | May 18, 2023 4:34 PM   |   2 min read

pp

Pitchfork Partners Strategic Consulting LLP has been awarded the India communication mandate for the largest UK-owned motorcycle manufacturer, Triumph Motorcycles, by Bajaj Auto. This widens the existing partnership between Pitchfork and Bajaj Auto, the world’s most valuable two-and three-wheeler company. Pitchfork already manages Bajaj Auto’s corporate and brand communication mandates for its own range and the KTM brand.

Recently, Triumph transferred its India sales and marketing operations to Bajaj Auto. The two auto majors in 2020 had announced a strategic partnership to jointly create a new range of mid-sized Triumph Motorcycles, and the transfer marks a new phase of the partnership. Pitchfork Partners will work with the Triumph team at Bajaj Auto to strengthen its reputation and increase brand visibility in India. The consultancy will manage corporate and product communication, including products that will be launched under the partnership. 

Triumph Motorcycles, the British motorcycle brand established in 1902, has always set the standard for category-winning machines that combine design, character, desirability and performance to create truly distinctive motorcycles. True to its brand ethos, each product in the Indian market is dedicated to delivering a great riding experience through the fusion of a well-balanced, easy-to-handle chassis and strong, flexible engines. The result is an inspiring range of motorcycles delivering usable performance blended with character. 

Jaideep Shergill, Co-Founder, Pitchfork Partners, added: “Triumph’s transfer of sales and marketing operations to Bajaj Auto is a huge milestone. We are excited to work with these iconic automobile brands. Working with Bajaj Auto on its corporate and brand mandate has been truly invigorating and we are very excited to now also take on the Triumph mandate.” 

Pitchfork Partners is a strategy consultancy focused on client reputation, which it believes is the key differentiator between business success and failure. The automotive industry is thriving in India with several brands aiming to increase mindshare. Pitchfork Partners specialises in understanding business needs and aligning communication to business goals, championing reputation building, management and protection. The consultancy sees itself as a reputation warrior, offering bespoke solutions and a team comprising marketing and communication veterans.

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FINN Partners was born out of a desire to create something different: Peter Finn

Finn, CEO, Founding Managing Partner, FINN Partners, talks about the journey of the company, its acquisitions and more

By Shrabasti Mallik | May 18, 2023 4:18 PM   |   6 min read

Peter Finn

Peter Finn, CEO, Founding Managing Partner, FINN Partners, opens up about the agency, how acquisitions made over the years have deepened the talent pool and memories of his father David Finn.

What has been the journey of FINN Partners since 2011?

As CEO and founding managing partner of FINN Partners, I am proud to reflect on our journey since our establishment in 2011. FINN Partners has expanded organically and via acquisition into one of the largest independents in the US. There’s a strong consumer practice, including deep domain expertise in fashion and beauty and travel and lifestyle marketing; a fast-growing global health capability capable of competing with the best specialist firms; a tech practice that was the stellar performer of 2021; and specialist offerings in the arts and in education.

Our agency was born out of a desire to create something different. From humble beginnings as a small community of colleagues who trusted each other, we have grown into a global agency with over 1,400 employees working across 33 offices worldwide. Throughout this journey, we have remained true to our core values of caring for people, ethical behaviour, inspiring change, championing justice and equality, and rallying around companies and causes to solve the most pressing social problems. These values have served as our North Star, guiding us through the most complex challenges posed by the pandemic, climate crisis, and racial divide.

At FINN Partners, we believe that people are the heart and soul of the agency. Our growth over the past decade is a testament to the power of coming together around a shared vision and core values. We have built a genuine culture of caring with passionate people who "Work Hard and Play Nice" and share the mission to make a difference in the world. Our commitment to diversity, equity, and inclusion is a fundamental part of our core values, and our industry standard-bearing DEI program, Actions Speak Louder, continues to drive real results.

Since its inception, FINN Partners has made over 30 acquisitions across the world. In what ways have these acquisitions helped the agency expand and deepen its talent pool?

30+ acquisitions across the globe have helped us expand and deepen our talent pool. These acquisitions have allowed us to bring in diverse expertise and experiences from different industries and regions, enabling us to offer more comprehensive and customized services to our clients. We have been able to grow our agency's capabilities, expand our reach, and bring in talented professionals with unique skill sets, ultimately helping us achieve our mission.

How have you seen the talent pool change, evolve and adapt to the rapidly-transforming PR landscape? What innovative ideas/execution methods are the new generation of talent bringing to the table?

The new generation is more tech-savvy, data-driven, and socially conscious, which has enabled them to adapt quickly to the rapidly-changing PR landscape. They are using cutting-edge technologies and tools to analyze data, track performance, and measure the success of PR campaigns. Moreover, the new generation of talent is bringing fresh perspectives and ideas to the table, which are challenging the traditional PR approach. They are focusing more on storytelling, brand purpose, and social impact, which are resonating with audiences and driving positive change.

Tell us about FINN Partners' acquisition of SPAG Asia

The acquisition of SPAG Asia has been a significant move that has bolstered FINN Partners' global healthcare operations and presence in the Asia-Pacific region. With this merger, SPAG has become Asia's largest health innovation and communications agency, which is a tremendous achievement.

This acquisition has positioned FINN Partners as one of the world's largest independent health practices, with nearly  USD 50 million in revenues and over 1,400 employees worldwide, including 150 professionals based in Asia. The addition of SPAG has also increased the company's global service capabilities and offerings for clients, which is a significant advantage.

It is worth noting that there were no staff redundancies or client conflicts resulting from the acquisition, which indicates a seamless integration process. This move is a testament to FINN Partners' commitment to delivering excellent services and value to its clients, and is a significant step towards expanding its presence in the healthcare industry.

Your father, David Finn, a dominant figure in creating the modern public relations industry, was also a painter, photographer and sculptor. What were the industry lessons you imbibed from him? Do you have any creative passion that you pursue?

One of the founding core values of FINN Partners is that we should work every day to make the world a better place. Every employee of FINN Partners is aware of this.

I was inspired by this belief by the idealism of David Finn, who was not only my father but also my boss, my business partner, my mentor and my best friend. When he was 47, he wrote a book called The Corporate Oligarch. He ends that book reflecting:

“Of this, I am sure: if the corporate oligarch does not, in the years ahead, create a new sense of purpose in his business, he will not be able to commit the full resources of his organization to the betterment of man. If, on the other hand, he realizes the promise shown by a few pioneers, he will succeed one day in transforming the corporation into a vital public institution worthy of the dedicated efforts of the nation’s ablest citizens. No leader of men could ask for a greater opportunity.”

I thank my father for never giving up on his idealism, and for passing this on to me.

Unlike my father, I am not an artist, but the arts are very important to me. Twenty-five years ago, my wife and I created a non-profit arts organization called the Catskill Mountain Foundation, one of the largest multi-arts organisations in upstate NY. It now presents more than 80 performances a year, shows over 50 films per year, runs a year-round studio art school that attracts students from around the US, and hosts arts residencies every year.

How do you see Asia as a part of your growth journey in the coming years?

Asia is paving the way for global health innovation, and clients that are eager to engage can generate greater value by taking bold and strategic action in the region. The region's rapid economic growth, technological advancements, and innovations in the healthcare sector pose a great opportunity for FINN Partners to establish a strong footing for its healthcare and technology practice.

Consumer confidence in the vibrant Asia region, supported by the world’s strongest economic growth also opens for growth of our other sectors, from Consumer to Financial communication to Education. We also believe that Asia’s diversity will bring new ideas in the area of Sustainability and ESG, helping drive expansion of our Purpose and Social Impact offering around the world.

The content in this section is curated by the PR and Communications team. For any feedback kindly write to karan.bhatia@exchange4media.com.

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