Then the next phase was about establishing supply chain efficiencies in the country. This was a big challenge as India is very different in the way we reach out to consumers. Here, consumer products are retailed through more than 50,000 outlets. So it is highly fragmented and you do not have as many big outlets to sell products through as there would be in the West or developed markets. Then the next phase was about establishing supply chain efficiencies in the country. This was a big challenge as India is very different in the way we reach out to consumers. Here, consumer products are retailed through more than 50,000 outlets. And between 2012 and 2015, we executed two fundamental actions. First - we expanded our manufacturing in the country and set up three factories in 2012. And second - we established a distribution mechanism in line with increasing our reach into the country.
Providing locally customized products and driving digital transformation
Then the latest phase was about creating products and solutions, which are customized for the Indian market. We cannot simply propose global products to Indian consumers. Sometimes they might be overdesigned, or their cost might be too high for Indian consumers. And another aspect is the specifications and features of the products that are valued are very different. A simple example is that for a television which is developed for the European market, people may like the guitar sound more. However, in India, they like the drum sound more. So, we needed to customize those products and we have since developed a lot of products customized for the Indian market - a series of televisions called 'Sound for India' was developed. There was also an exclusive product which we designed in collaboration with Japan's R&D team called 'Cube Air Conditioners'.
This phase was also about digitalizing our products and solutions and to tackle this, we set up the India Innovation Centre (IIC) in Bangalore to improve our software development capabilities. And I'm extremely delighted to share with you that through the India Innovation Centre, we are now instituting a rapid shift in digitalization both in products and processes. In the last four years, the India Innovation Centre has provided a lot of software development capabilities, and the top product which is coming to my mind is called 'Miraie'. This is a platform (an IoT- and AI-enabled home appliance control system), which we have developed purely from scratch in India, and today, thanks to 'Miraie', we are one of the leading manufacturers of smart, connected and energy-efficient air conditioners, home appliances and electrical devices. This is a major shift from where we started when our dependency on Japan was very high for products. Today, we are adding a lot of value locally to customize our products and to add value by making them smart, connected and energy-efficient.
The unique opportunities of Panasonic India
I have realized in the last 13 years that there are clearly two kinds of opportunities for Panasonic India. First is the market itself, the consumption and the growth potential of the country are big opportunities. Penetration of household appliances in India is still much lower than the global average or even compared to many emerging markets. For example, in air conditioners, India only has a penetration of 6% of all households. Imagine the kind of potential from 6% to what it is globally - this is a huge growth opportunity in the years to come.
The second is 'Capability' and this is very unique to Panasonic India. India is a land of talent. And in fact, many organizations in the Silicon Valley and other parts of the US utilize Indian talent. Today, India is providing IT support and IT services to the world. So, the second opportunity is to consider providing high-quality services which are at a lower cost from India to Panasonic's other subsidiaries across the world, e.g., software development, data management, accounting and audit services.
Disclaimer: The views expressed here are solely those of the author and do not in any way represent the views of exchange4media.com