Modi's FB townhall: Internet.org PR stunt or hysteria victim?
Twitter was abuzz with both positive and negative reactions post the Prime Minister's landmark townhall visit at Facebook’s US HQ. However, with some labelling it a publicity stunt, perhaps the Minister should pay more attention to critics’ problems with Internet.org

The Modi juggernaut continues to roll on. After charming the who’s who of Silicon Valley, the Prime Minister visited the campus of the world’s largest social network for a townhall moderated by Mark Zuckerberg.
It was an event many were looking forward to and Facebook’s public relations team spared no expense or effort; especially flying in people from India as well as across the US to be a part of the audience.
The official reason for the meeting was supposed to be a platform where people could query the prime minister on topics ranging from ‘Make In India’ and ‘Digital India’. Zuckerberg, himself, had earlier expressed interest in learning more about how India planned to improve the digital infrastructure.
However, some were more cynical, especially as controversy over Zuc kerberg’s pet project Internet.org still rage in India. In an interesting move, Facebook announced, just days before the townhall, that Internet.org would now be known as Facebook Basics.
As someone on Twitter pointed out, was there more to the name change?
Facebook's "Internet. org" adopts the oldest trick of shady PR: when the public sees through you, change your name! http://t.co/yIPgRxWcJv
— Rohin Dharmakumar (@r0h1n) September 25, 2015
But are criticisims of the Prime Minister’s participation in the townhall justified? There are those who feel that the entire affair was stage managed to present Facebook in the role of an altruistic organization. But there are also those who feel that the issue is not getting an unbiased representation.
Here is one example, of how two issues can be seen from different prisms. Post the townhall Mark Zuckerberg changed his DP to a tricolour tinted one; a feature that was made available to Facebook users later with quite a few going for it thinking it expressed support for the Digital India initiative, something similar to the rainbow coloured LGBT one introduced sometime back.
However, hell broke lose when someone on Reddit posited that there was a hidden agenda and changing the DP would be taken as support for the controversial Internet.org initiative. The poster shared screenshots of the code behind the DP, which had a line—’InternetorgProfilePicture’. Understandably enough it went viral with the critics taking as proof that the entire event was just a way to tricking Indians to pledge their support.
But, a simple understanding of HTML code would have shown that the part mentioning Internetorg was just a descriptor of the image file; nothing more.
The incident shows how uninformed opinions are created and it should worry Facebook that there is still such a mass hysteria about the initiative. By extension, even the Prime Minister and his advisors should take cognizance of the fact that there are many who are still not convinced about the whole initiative and want clear answers.
The Prime Minister, himself, started off with a mention of Internet.org, in which he showed the political eruditeness that he has become known for. ““Facebook's initiative to connect the world will not be only a way to increase its bank balance but will be a means to become the voice and medium for the aspirations of crores of people. I am very appreciative of it in this respect and I thank you for it,” he said; in the same statement expressing support while acknowledging the critics.
The townhall, itself, had all the hallmarks now associated with our Prime Minister’s public speeches—charismatic delivery, patriotic anecdotes, witticisms, optimism-filled predictions about the country’s future, allusions to his humble origins, even a bit of watering of eyes on being asked about his mother by Zuckerberg.
Zuckerberg played to the gallery too. Starting off with an anecdote about Steve Jobs advising him to visit a temple in India before deciding on the future of Facebook, he ended with talking about the importance of family, prompting the afore-mentioned tears. He even changed his DP with a tricolor-filled mugshot; a feature now available for all Facebook users. But all the talks about needing “highways and i-ways” still could not sway the cynics and within hours Twitter was filled with critics of Internet.org or Facebook Basics.
Many have, and rightly so, expressed pride after another successful tour of the US, which saw the PM meeting, apart from Mark Zuckerberg, the biggest leaders in the tech industry, including Google’s Sundar Pichai, Microsoft’s Satya Nadella and investor/inventor Elon Musk.
Perhaps it is incorrect to mix the two issues as some have pointed. Maybe, the meeting between two of the leading men in their fields does indeed bode well for India’s digital future. However, the PM might do well to realize that the cynics of internet.org have some valid concerns and want answers to them.
Here we bring you some of the reactions on Twitter post yesterday’s townhall:
I hope this view is followed in action& made into policy and netizens not harassed&for criticism of gov. http://t.co/QZxGI9F4IQ
— Vineet jain (@vineetjaintimes) September 28, 2015
So @facebook re-brands http://t.co/TH7bMgnfgb as "Free Basics", to con @narendramodi & India into biting. Hope we don't.
— Mahesh Murthy (@maheshmurthy) September 28, 2015
Veer from babajob gets the first question for pm @narendramodi. People should keep in mind that it's an http://t.co/8L387KEbBi partner.
— Nikhil Pahwa (@nixxin) September 27, 2015
Why http://t.co/ZRbI81vVRb is not a bad idea. Join the debate here - https://t.co/LVQQ4P3aFt pic.twitter.com/wtj38mAQo3
— karan (@thatdarkcoffee) September 28, 2015
Before you change your DP in support or for fun, READ this! Why FB's Internet dot Org is neither Internet nor Org. https://t.co/aekJTRlk8H
— ???? (@varungrover) September 28, 2015
http://t.co/EEDgdGXEM8"Free Basics" is basically "Facebook Poor People Acquisition Department" - @maheshmurthy
— Rohin Dharmakumar (@r0h1n) September 28, 2015
Modi tells Zuckerberg you came to India & visited a temple & see where you have reached. Audience claps loudly. #Townhall @facebook
— Rahul Kanwal (@rahulkanwal) September 27, 2015
*Modi gets teary eyed at the Facebook townhall* Mark: Annnd now we launch the 'empathize' button *confetti*
— Gabbbar (@GabbbarSingh) September 27, 2015
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I welcome anyone using 'Humans of...' concept: Brandon Stanton, HoNY
Stanton was responding to a query by The Washington Post about the lawsuit filed by Humans of Bombay against the People of India
By e4m Staff | Sep 26, 2023 1:05 PM | 2 min read
The lawsuit filed against Humans of Bombay (HoB) against the People of India (PoI) has opened a new can of worms for the former with even big international publications covering the news. In his recent salvo against the Mumbai-based photoblog, Humans of New York founder Brandon Stanton has released his statement regarding the monetisation of his platform.
The comment was in response to a query by the Washington Post regarding the HoB lawsuit.
Stanton claimed that in the last 13 years, HoNY was operational, he never received a penny for a single story he has put out. He also emphasised that his income mainly came from proceeds from his book sales, speeches he has given and Patreon.
Here's the full text of his comment.
Was just asked for comment by The Washington Post regarding a certain court case involving my work, but which thankfully doesn't involve me. I thought it would be worthwhile to share the statement here. For an example of a true artist who has done beautiful things with the… pic.twitter.com/y6Xvz8EGSx
— Brandon Stanton (@humansofny) September 26, 2023
Stanton's statement comes at a time when HoB is being criticised for monetising the content on the photoblog.
You do not change a fraud by not identifying yourself with them, you change the fraud by taking action.
— Subhav Samarth (@subhavsamarth) September 26, 2023
File your infringement lawsuit, the @HumansOfBombay have been using this rate card and your ideas to earn money from Indians who actually had the courage to share their… pic.twitter.com/MsEOdT7eQ6
HoB was in the news for filing a lawsuit against People of India (PoI) for copyright infringement. According to the plaintiff, PoI copied HoB's storytelling format, which showcases human interest stories centred on photographs of ordinary people. The plea also mentioned that PoI lifted films from HoB's Instagram account without seeking permission first.
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Marketing Data Platforms: The new powerful tool to track customer preferences
MDPs bring together data from owned, earned and paid channels, allowing brands to forge a unified & comprehensive view of their marketing landscape
By Shantanu David | Sep 26, 2023 8:45 AM | 4 min read
CDPs, CRMs, CPMs, CTRs. No one can accuse martech stacks with lacking acronyms for various tools and metrics, and that was just some of the Cs. Today, we are delving into yet another acronymous technology which, though doesn’t begin with C, but is being viewed as indispensable in helping marketers track and attract the all-important Customer.
“Marketing Data Platforms (MDPs) are emerging as powerful tools that complement Customer Data Platforms (CDPs), Customer Relationship Management (CRM) systems, and other data tools in the marketing ecosystem. MDPs help organizations centralize and leverage their data for more targeted, effective, and data-driven marketing strategies,” reveals Gopa Menon, Head of Digital – Mindshare South Asia.
Abhimanyu Vyas, Business Head of Havas’s MarTech arm, PivotConsult, says that Marketing Data Platforms serve as a central hub for brands to seamlessly consolidate data from various sources, including advertising, analytics, and transactional sources.
“They bring together data from owned, earned, and paid channels, allowing brands to forge a unified, comprehensive view of their marketing landscape. This consolidated data serves as a valuable resource for generating marketing insights, refining campaign strategies and product offerings, making informed pricing decisions, enhancing user experiences, and constructing finely tuned audience segments,” he says.
Marketing Data Platforms complement existing tools like Customer Data Platforms (CDPs) and Customer Relationship Management systems (CRMs), facilitating agile measurement and analysis of activations conducted through these systems. Clients are also using advanced cases like Marketing Mix Modelling, Anomaly detection and Uplift Modelling.
Menon agrees that there are multiple use cases for MDPs, ranging from 360-degree customer view; segmentation and targeting; personalization; marketing automation; attribution and analytics; content management; cross-channel integration; compliance and data governance; predictive analytics; and customer retention and loyalty.
Indeed, as Bharatesh Salian, Sr. Vice President – Marketing Science and CX, FCB/SIX India, points out, “In today’s evolving and commoditised world, customer experience becomes a deal maker or breaker for more than 80% of the purchase decisions. Hence it becomes very important to map the behavioural data of prospect consumers to identify the right moment of truth when brands can engage and drive the right stimuli to take the action as part of an orchestrated consumer journey.”
“While CDPs or CRM provide the single golden record of the consumer along with their purchase patterns and preferences, the MDPs provide the insights into the behaviour of the users to click on the purchase now button. The ability of the marketing platforms to create data sets and classifications based on propensity to purchase by building on the lookalike audiences also helps tremendously in optimising spends,” adds Salian.
That being said, Paras Mehta, Business Head, Matterkind India, which operates under the IPG Brand says that while Marketing Data Platforms are emerging as valuable complements to existing tools such as CDPs and CRMs, “Their full potential is yet to be fully harnessed. The key challenge lies in the need for a substantial volume of consented data, which is currently a work in progress, mainly due to the presence of multiple walled gardens and limited access to personally identifiable information (PII) datasets.”
“In my perspective, an ideal use case for these platforms would involve three critical steps: firstly, at the advertiser level, establishing a Universal ID that encompasses all actual and potential consumers; secondly, leveraging this Universal ID to orchestrate and control communication and frequency across all marketing channels; and thirdly, utilizing the insights derived from these platforms to further optimize media and communications strategies,” says Mehta.
Menon concludes, “In today’s data-driven world, Marketing Data Platforms enhance the capabilities of CDPs, CRMs, and other data tools by providing a centralized hub for data management, analytics, and marketing automation. They empower marketers to create more personalized, data-driven, and effective marketing strategies, ultimately leading to improved customer experiences and business outcomes.”
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NCLAT: Google case appeal to be heard from November 28
The search giant has been fined Rs 936 crore for taking unfair advantage of its dominant position in the app store ecosystem
By e4m Staff | Sep 25, 2023 6:07 PM | 1 min read
In the latest development on what has become a long and consequential standoff, the National Company Law Appellate Tribunal (NCLAT) today announced that it will start hearing Google's appeal against an order by the Competition Commission of India (CCI) that had imposed a Rs 936 crore penalty from November 28. The CCI has imposed the fine on the internet ubiquity for taking unfair advantage of its dominant position in the app store ecosystem.
In October of last year, CCI had charged Google with restricting app developers from using any type of third-party billing or payment processing services to purchase apps for in-app billing on Google Play Store, the globally available app platform developed and maintained by the company.
In January of 2023, NCLAT denied immediate relief to Google against CCI’s order. Google also filed an appeal at the Supreme Court against the NCLAT order, though it ultimately withdrew the case.
NCLAT has now said that the litigating apsp should file responses to Google’s appeal in four weeks.
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e4m WhatsApp Channel launched
Follow our channel for the latest updates in the world of media, advertising and marketing and experience news like never before!
By e4m Staff | Sep 25, 2023 3:57 PM | 1 min read
In today's fast-paced world, staying informed about the latest trends is of paramount importance. With that in mind, the exchange4media Group has unveiled its WhatsApp Channel - a gateway to real-time updates and insights, curated to keep you informed about industry trends in real-time.
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Zone Media partners with VDO.AI to expand in India & SEA
The collaboration will allow Zone Media to gain exclusive access to VDO.AI’s innovative advertising tools
By e4m Staff | Sep 25, 2023 11:17 AM | 2 min read
Zone Media has entered a partnership with ad-tech tool VDO.AI. This collaboration will enable Zone Media to provide clients in India and Southeast Asia with video advertising solutions that drive highly effective results.
As an official partner of VDO.AI, Zone Media will gain exclusive access to their platform and innovative advertising tools. This partnership will further strengthen Zone Media's ability to deliver exceptional digital marketing campaigns and drive significant business growth for their clients. By combining VDO.AI's cutting-edge technology with Zone Media's extensive expertise in the digital marketing landscape, the partnership aims to revolutionize the way brands connect with their audiences through video advertising.
Arjit Sachdeva, Co-founder, VDO.AI, shared their perspective on this partnership: " We are thrilled to announce our partnership with Zone Media, With Zone Media's regional insights and VDO.AI's capabilities, we look forward to helping brands in India and Southeast Asia achieve their marketing goals through highly targeted and engaging video campaigns. Together, we aim to set new standards in the digital advertising landscape and provide brands with the tools they need to succeed."
"We are excited about joining hands with VDO.AI" said Sumit Gupta, CEO of Zone Media. "This collaboration allows us to provide our clients with industry-leading video advertising solutions that are tailored to their specific needs. VDO.AI's advanced creative solutions, coupled with our strategic digital marketing expertise, will enable us to deliver outstanding results and drive exceptional brand experiences for our clients in India and Southeast Asia."
Mrityunjay Kumar, President, Zone Media, said with Zone Media's deep understanding of the local market and VDO.AI's robust video advertising capabilities, brands in India and Southeast Asia can now benefit from highly targeted and engaging video campaigns that deliver maximum impact. The partnership promises to unlock new possibilities for businesses seeking to enhance their digital presence and accelerate growth.
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PhonePe launches Indus AppStore, challenges Google’s monopoly
The store promises zero platform fees and no commission on in-app purchases as opposed to Google, which levies 15-30%
By e4m Staff | Sep 25, 2023 9:07 AM | 2 min read
In a bid to challenge Google's monopoly, PhonePe has launched “Indus AppStore” promising zero platform fees and no commission on in-app purchases.
“Developers can commence the process of registering and uploading their applications with immediate effect,” the company officials announced in Bengaluru on Saturday.
They also said the app listings on the platform will be free for the first year, following which a "nominal" annual fee will be charged.
The Walmart-backed fintech firm PhonePe projects its app store as the first such 'made-in-India' platform. PhonePe acquired IndusOS in 2021 and has since been working on the app store.
The Indus app store will offer support for third-party payment providers, compatibility with 12 Indian languages, and a streamlined login system centred around phone numbers.
It is noteworthy that Google charges a 15-30% commission on in-app purchases.
Speaking of the launch, Akash Dongre, CPO & Co-Founder, Indus Appstore said, “India is poised to have over 1 billion smartphone users by 2026 offering us a massive opportunity to build a new-age, localized Android app store. Despite being such a large consumer market, app developers have always been forced to work with only one app store - Google Playstore - for distributing their apps. Indus Appstore hopes to provide app developers a credible alternative to the Google Playstore - one that is more localized and offers better app discovery and consumer engagement. We are excited to open up the Indus Appstore Developer Platform today, and invite all developers to list their app on the Made-in-India app store.”
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After Netflix, Prime Video enters ad race
Ads will first be introduced on Prime Video content in the US, UK, Germany and Canada, in early 2024
By e4m Staff | Sep 22, 2023 5:26 PM | 1 min read
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