Google has become more open in the last 12 months: GroupM report

In the second State of the Video report, GroupM delivered many valuable insights into the industry-wide changes that are shaping the video ecosystem

exchange4media Staff 12-November-2018

groupmreport

Google has opened up its doors to agencies in light of increasing brand safety concerns, GroupM has said in a report. 

In the second State of the Video report, GroupM said that “Google, for one, has become more open in the last 12 months - as it had to.”

Concerns about brand safety peaked in 2017 and the topic continues to remain one of the hottest topics of conversation between client and agency. In the report GroupM said that the agency has always asked that media partners allow true third-party verification via a tag on the page. “Our most concerned clients demand it and direct investment to partners who comply. Resisting independent verification creates doubt among planners and clients alike as to what’s really going on.” 

The report delivered other valuable insights into the industry-wide changes that are shaping the video ecosystem. The highlights: 

Modernising TV Advertising 

The report that studies the trends in the world of video content, mediums, and advertising drew attention the perils and procedural quagmires of addressable television advertising. 

Ad buying ecosystem on television is “complicated” the report said. “In 2018, we are in limbo between the traditional and the modern. We have a choice: Force-fit digital video into linear mechanisms, systems and pricing structures, or modernise television to look more like digital – targeted, automated and optimised,” the report states. 

Explaining the paradox of modernising television advertising with addressability the report said: Television’s core function is still reach. Data adornments are welcome only if they make that reach more intelligent and more intimate, expanding television’s relationship to sales and downstream financial and performance metrics, as any advertiser on earth would hope to achieve. 

A Prime Platform for Advertisers?

Amazon Advertising encompasses tools for buying, search, and display formats. The Amazon advertising suite offers both pure branding and aids to sustain awareness over time through retargeting. Amazon has multiple tools for advertisers from Sponsored Products and Sponsored Brands, Amazon DSP, and Advertiser Audiences. 

But Amazon’s Video OTT platform is not primed for advertisers the report suggested. Amazon Prime is almost entirely free of spot advertising, but Amazon does offer ad inventory in Twitch and IMDb, as well as natural breaks in NFL games on Prime in the US and on its website and app. 

“Video advertising is scarce, so Amazon Prime should not be viewed as a significant competitor in the supply of ad inventory,” the report said. 

Amazon video’s potential to complement its proven strengths in product search and e-commerce excites advertisers. But Amazon is dispensing with ads on Prime “to preserve its user experience, but may develop free and themed channels where advertising sits more naturally,” the report said. 

Crystal ball gazing

As the ecosystem gets more and more complex it is “better to get back to basics,” GroupM said in the report. “The purpose of advertising is to create demand and then harvest it. All channels have the potential to contribute to both. They do that best when they create a great user experience for both viewers (users) and advertisers.”

Finally the report advised advertisers to get used to making video that is relevant to the user and the platform use case. “This is essential if they are to benefit from a data-rich, multi-platform world.”

The agency further predicted that linear viewing of ad-supported TV is not going to grow, the economics of ad-funded OTT are questionable and that subscription fatigue is eventually inevitable. The undeniable truth that the report concluded is that: It is only going to get harder to get audiences to sit through interruptive ads.
 

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Sir Martin Sorrell has plans to buy agencies in India

Sorrell is keenly interested in agencies in content, data, and media planning space. He said his latest venture S4 Capital will be purely about technology.

exchange4media Staff 13 hours ago

MartinSorrel

Sir Martin Sorrell is in India with plans to shop for agencies in content, data, and media planning space. According to Sorrell, these three sectors are the main focus areas of S4 Capital and he will be interested in pure independent digital agencies and agencies that have broken away from networks and large agencies. Sorrell hopes that his company S4 Capital is seen as a new kid on the block with a different strategy.  

Speaking at an event in Mumbai on Monday evening, Sorrell said that version 3.0 of his avatar will be all about technology. “The 10 most important companies right now are Google, Facebook, Amazon, Tencent, Alibaba, Apple, Microsoft, Oracle, Salesforce, and Adobe. I would like S4 to be a royalty of the growth of all those companies.” 

Calling Google, Facebook, Amazon, Tencent, Alibaba, Apple, and Microsoft ‘seven sisters’, he said the last time a group of companies was referred to as ‘seven sisters’ was with the oil giants. “Jeff Bezos is like the John D Rockefeller of today,” he said. Sorrell noted that the last bunch of ‘seven sisters’ were regulated and the same might happen to the current ‘seven sisters’. 

Sorrell broadly spoke about the pressures on the agency business and the disruptions that are shaping the market. He said that agencies are mainly suffering because of pressure from clients and not only because of ‘frenemies’ like Google & Facebook, competition from consulting companies, and in-housing. 

Sorrell felt that mergers of legacy agencies with digital agencies like in the case of JWT with Wunderman and VML with Y&R may affect the brand and image of the older and more established agency. “JWT is more well-known in India than Wunderman. Now if people call it Wunderman, there could be a problem. I do believe in the strength of the brands and they have value,” he said. 

In the face of the large-scale mergers that WPP has initiated over the last few months, Sorrell said that the senior management of a multinational company like WPP should visit other markets. “The senior management of WPP has not visited Latam and Asia in the last six months. If you are going to make structural changes that result in losing 7,500 jobs out of the 135,000 jobs you have, there is a responsibility to visit those places and explain the decision.”

Prior to his India trip, Sorrell’s S4 Capital bought San Francisco ad tech company MightyHive. It was his second acquisition since leaving WPP and setting up S4 Capital. He made his first acquisition in July with a €300m deal to buy Dutch company MediaMonks. 

Before Sorrell arrived in Mumbai, he attended the pre-wedding celebrations of Mukesh Ambani’s daughter Isha Ambani in Udaipur. 

 

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Kirthiga Reddy, a woman of many firsts

Now first female investing partner at Softbank's $100 billion Vision Fund, Reddy's career has had one milestone after another

exchange4media Staff 13 hours ago

Kirthiga Reddy

Kirthiga Reddy, primarily known for her seven-year stint at Facebook India, created headlines when Japanese investment giant Softbank, roped her in as as a partner in its $100 billion Vision Fund. She is the first female investing partner in a team of over 12 people who oversee this venture. Media reports suggest that Rajeev Misra, who heads the Vision Fund, had been working towards hiring more women into his crew, including at the level of managing partners.

Based out of Silicon Valley, her focus will be frontier technologies such as AI, robotics, health, bio engineering, IoT and more. She will be working closely with Deep Nishar, senior managing partner at SoftBank Investment Advisors, who is located in the Bay Area. 

Disclosing this development on Facebook, Reddy wrote: "I look forward to bringing my technical and business expertise – from both enterprise and consumer technology, in developed and emerging markets – to the Vision Fund team. Like in other investment firms, the Venture Partner role enables quick integration of new talent from non-investing backgrounds, which is a perfect fit for me"

SoftBank's $100 billion Vision Fund has been touted as one of the biggest disruptors of the venture capital business, and has committed to invest close to $65 billion in companies like Uber, WeWork and Didi, say reports.

Reddy is known for several firsts. One of the first employees at Facebook India, she started India operations from scratch, which included expanding userbase, and helped contribute to its global business through ad sales with major tie-ups such as Coca Cola India and Yepme. She served as the Managing Director for India and South Asia market until 2016, following which she relocated to the company's US headquarters, serving as Managing Global Client Partner and Emerging Markets Lead.

Most importantly, Reddy led Facebook's global marketing partnership for the Financial Services vertical and also partnered with the company's strategic global advertisers on their Emerging Markets strategy, with a focus on India, Mexico, Brazil, Indonesia, Middle East and South Africa. She even led financial services vertical for Facebook Global Accounts and advised on global marketing activations including the Olympics. As a result, she has been one of the leading forces behind the company's expansive growth in the country.      

Prior to this development, she also worked with established companies such as Silicon Graphics and Motorola. During her tenure at Silicon Graphics, she was the youngest director of engineering. In 2008, Reddy started working with the US-based Phoenix Technologies where she led a global team located in US, India, Japan, Korea, and Taiwan. 

An alumnus of Stanford University Graduate School of Business, Reddy comes with over 20 years of experience in building high-growth global businesses in roles spanning sales, marketing, operations, product management and engineering.

In 2011, she became Fortune India's Top 50 Most Powerful Women and was also featured in Fast Company’s 100 Most Creative People in Business 2013. She topped the list of IMPACT’s 50 Most Influential Women list in media, marketing and advertising in 2015.

 

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Amazon’s AWS and Salesforce partner for secure data sharing between platforms

Salesforce and Amazon’s cloud arm, AWS have announced working directly together to offer products and services that benefit their common customers

exchange4media Staff 1 day ago

Amazon Salesforce

According to media reports, Salesforce and Amazon’s cloud arm, AWS, have announced that they are offering a new set of data integration services between the two cloud platforms for common customers.

Customers looking to transform digitally are still primarily concerned about security when moving data between cloud vendors said Matt GarmanMatt Garman, Vice President of Amazon Elastic Compute Cloud. “Customers talked to us about sensitive data in Salesforce and using deep analytics and data processing on AWS and moving them back and forth in secure way,” said Garman.

In practice, Salesforce customers can set up a direct connection using AWS Private Link to connect directly to private Salesforce APIs and move data from Salesforce to an Amazon service such as Redshift, the company’s data warehouse product, without ever exposing the data to the open internet.

Salesforce customers can set up Lambda functions so that when certain conditions are met in Salesforce, it triggers an action such as moving data (or vice versa). This is commonly known as serverless computing and developers are increasingly using event triggers to drive business processes.

Finally, the two companies are integrating more directly with Amazon Connect, the Amazon contact center software it launched in 2017. Salesforce offers its own contact center services with Salesforce Service Cloud. The two companies found a way to help common customers work together here to build what they are calling AI-driven self-service applications using Amazon Connect on the Salesforce mobile Lightning development platform.

This could involve among other things, building mobile applications that take advantage of Amazon Lex, AWS’s bot building application and Salesforce Einstein, Salesforce’s artificial intelligence platform. Common customers can download the Amazon Connect CTI Adapter on the Salesforce AppExchange.

Bret Taylor, President and Chief Product Officer at Salesforce said, “We’re enabling something that wouldn’t have been possible. It’s really exciting because it’s something unique in the marketplace.”

The two companies have been working together for some time. As Garman points out, Heroku, which Salesforce bought in 2010 and Quip, which it bought last year were both built on AWS from the get-go. Salesforce, which mostly runs its own data centers in the US runs most of its public cloud on AWS, especially outside the US Conversely, Amazon uses Salesforce tools internally.
 

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Puneet Gupt as been elevated as COO of Times Internet

Gupt has been with the Times Group for over ten years. Under his leadership, the company launched products like eTimes, GadgetsNow and NewsPoint to address emerging opportunities

exchange4media Staff 1 day ago

Puneet Gupt

Times Internet announced the elevation of Puneet Gupt as the COO of Times Internet with immediate effect. Gupt has been associated with the Times Group for over ten years and since 2011, he has been head of Times Internet’s vast and diverse News business. Under his leadership, the company has been able to reinforce the #1 position of TOI, reach the #1 position in languages and launched products like eTimes, GadgetsNow and NewsPoint to address emerging opportunities. 

Gupt has played a critical role in Times Internet’s News business registering a stunning 6.5X growth and enabled the company to become the #1 premium digital publisher.

Announcing Gupt’s elevation Gautam Sinha, CEO of Times Internet said, “Puneet has been an invaluable asset to Times Internet. He is audacious, customer-obsessed and has rich experience in starting, growing and scaling up digital businesses. Puneet will be working closely with me to drive our ambitious growth agenda. He will lead our efforts in making Times Internet the go-to digital destination for every Indian’s information, entertainment and transaction needs.”

Gupt added, “Times Internet is a company that dares you to think big, and empowers you to make your dreams a reality. I look forward to amplify our growth by identifying and building category defining digital products that become the benchmark in quality and value proposition for our customers.”

Times Internet partnered with Tencent to invest in Gaana, acquired and re-launched a video OTT platform MX Play, as well as launched popular gaming platforms like BaaziNow & CricPlay. The company’s dining out platform, Dineout acquired restaurant management software firm Torqus last month.

With 40+ digital products, Times Internet reaches 400+ million people every month. Most of its digital products are market leaders across news, sports, music, video and more in India.
 

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Kotak Securities partners with CogMat to support their customer outreach

The teams will be working in tandem to track and analyse Kotak Securities’ online presence to synchronize the customer service loop thereby, quickening the customer-query resolution process

exchange4media Staff 1 day ago

KotakCogmat

Kotak Securities, one of the leading stockbrokers in India has tied-up with CogMat Digital to capture their audience’s responses on multiple digital channels. The teams will be working in tandem to track and analyse Kotak Securities’ online presence to synchronize the customer service loop thereby, quickening the customer-query resolution process further.

Speaking on the partnership, Jaimit Doshi, Executive Vice President – Marketing, Products & Customer Service, Kotak Securities said, “We, at Kotak Securities believe that along with providing advanced online trading services, listening to our audience and redressal of their concerns and queries in a timely fashion, goes a long way in building a positive connect with them, thus, leading to long-term relationships and trust. With CogMat’s expertise in BFSI domain, we are geared-up for tracking and bridging the knowledge/query gap in order to enable us in strengthening our ‘Brand-Consumer’ connect.”

Adding to this, Rohini Joseph, Head of Operations, CogMat said, “Consumers today are extensively using digital platforms to connect with brands both for seeking information and for voicing their queries and concerns about the brand. They want to be heard and expect quick resolutions to their inquiries. We are pleased to be onboard with Kotak Securities, and offer our digital expertise and analytical skills to enable its CRM team to gather its consumer feedback and brand perception.”

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I want to see every Indian on the Internet: Rajan Anandan, Google

Anandan, VP - South East Asia & India, Google is the IMPACT Person of the Year 2018. He talks about the video explosion in India, why you can take data safety for granted on Google and more

Srabana Lahiri 1 day ago

Rajan Anandan

Rajan Anandan, VP, South East Asia & India, Google is IMPACT Person of the Year 2018 for being a dynamic leader in India’s digital ecosystem, accelerating innovation, growing Internet adoption, enabling vernacular language access of the Internet and making ‘Internet for every Indian’ his mission. 

At Google’s headquarters in Gurgaon, Anandan, the company’s leader in India and South-east Asia, is affable and charming as he settles in for this interview. Google India is profitable, its many initiatives to help people use the Internet to better their lives are taking off and Anandan’s mission – to get every Indian on the Internet – has begun in right earnest. Therefore, it is a happy Anandan who talks to us, quick to slip from poking fun at himself to seriously dwelling on life, leadership and lessons learnt.

The first time I used the Internet, I actually didn’t know it… 
Working on programming at the Massachusetts Institute of Technology’s Athena labs in Cambridge in the early 1990s, the first time I used the Internet, I actually didn’t know I was on the Internet! It was before the launch of the commercial Internet as we know it, and it wasn’t called ‘the Internet’ at the time… that’s my earliest recollection. And then when the commercial Internet arrived, Netscape, Yahoo Mail… I remember buying some books in 1997-98 after Amazon had launched and having them delivered… it was a magical experience… how you could order something and get it delivered at your doorstep. It’s incredible to see how the Internet has evolved.

As a child, I actually wanted to be a pilot…
When I was a child, I actually wanted to be a pilot, and fly planes. In fact, when I was 16, I actually took all the pilot training classes, but I was told afterwards that I was too young to actually take the test for a pilot’s licence. So, I lost interest in it and moved on to other things, otherwise I would probably have been flying Jet Airways or something!

There is no one model of great leadership… 
There are many different models of great leadership… no one model... What’s important is for everyone to find their authentic style of leadership, instead of trying to copy a style or a model because it’s successful… For me, a few things have been important. One, the ability to have a long term vision, being able to say, ‘This is where we want to go’, and ‘This is why we want to go there’. Two, being able to build very strong teams… I think leaders build teams because at the end of the day, that’s how you can actually build scale and velocity… Three, it’s very important to communicate clearly and communicate often, and without ambiguity. Four, it’s important for leaders to listen, and to be open to feedback, even if it is critical, and then be able to act on that feedback. The best leaders probably speak less and listen more. Five, the ability to quickly absorb data, listen to different points of view and make decisions quickly is very important in this technology era, because if you don’t make that decision, something would have happened, and before you know it, you are out of business. Lastly, being humble is very important.

I don’t think I have become a leader yet…
I don’t think I have become a leader yet, I am still working on it! You become better every day and at some point, may be you become reasonably good. I wouldn’t say leadership but I started managing people when I was in my early 20s at McKinsey, where I became an engagement manager. That was the first time where I actually had to convince other people, depend on them to do things collectively and get things done. It was an incredible experience. I learnt how to motivate people, how to inspire them… I have had this incredible privilege of having worked with truly inspiring leaders that I have learnt a lot from. My view is, you can learn from everybody. And you should also seek out opportunities where you can learn from teams, from leaders… I am just very fortunate that I started my career at McKinsey with a set of really awesome leaders. Since then too, it’s been a journey of learning from other leaders.

Forcing ads on people - that idea’s time is gone… 
It’s a very exciting time to be in the advertising and media ecosystem because there is so much change around us. On one hand, consumer behaviour is changing very dramatically and we have on an average 400 million Indians who are spending 3-4 hours a day connected to the Internet. What they are doing online is changing. You have to deeply understand those changes to change your strategies. The new set of digital technologies is much more measurable - the effective ROI that you can get from them is very interesting. Programmatic is fascinating. There are going to be things that machines can do better than people. Machines can buy much more efficiently at scale than many people can. Creating and serving 10,000 creatives instantly across an audience is possible today. Hyper-targeting, hyper-personalization, hyper-efficiency, hyper-creatives at scale, targeted creatives at scale… it’s slowly moving towards this idea of ‘segment of one’ - please show me an ad that I want to see when I want to see it and let me control whether I want to see it or not. True view is a fantastic format because you decide whether you want to watch the ad or not. I don’t watch mainline media anymore because I don’t want to watch things I don’t want to watch. This idea of forcing ads on people – it’s time has gone.

I resonate with Google’s moonshot thinking…
I resonate a lot with Google’s moonshot thinking… the idea of 10x thinking. Most companies are trying to improve things 10%, trying to grow 10%, trying to reduce cost by 10% as opposed to 10x. The core belief around moonshot thinking is something that I deeply value, and I have tried to imbibe it in what we do, both personally as a leader, but more importantly in our teams. So, when we launched the ‘Internet Saathi’ initiative, we said, ‘India has 6,00,000 plus villages. We want to get to 300,000 villages with a physical network of ‘Internet Saathi’ in three years’. We have to remember we are Google, a digital company, and we don’t build physical networks of anything. And that we were going to do exactly that, was really a moonshot idea. Over the next year, we will certainly reach that target. We have embarked on many moonshots; some have worked, some have not. Another leadership philosophy is that it’s really important to take a risk. I never ‘play it safe’. People always remember the things you did well and your big successes. The only person who obsesses about all the other things, all the times you failed, is actually you. So, I don’t agonize about failure. I just focus on trying to go for the big wins. 

What are Google’s ambitions in India, and what is on your priority list right now?
Our mission for the last several years has been Internet for every Indian. So, we said this when India only had about 100 million users. Today, we are at 400 million Internet users and we have over almost a billion Indians to go. There are more than 900 million Indians who are not connected to the Internet. So, everything that we are doing in India is focused on how do we get Internet for every Indian. We have developed a very deep understanding of all the challenges and barriers there are to getting Indians online, and we are addressing them. 

Recently you identified voice, video and vernacular as the three driving forces of the Indian Internet ecosystem. How has the Internet landscape evolved of late?
The Indian Internet ecosystem has changed pretty dramatically over the last few years. As we speak, we have 400 million monthly active users on the Internet. One thing that we have observed over the last year or so is that a large number of Internet users who come to the Internet for the very first time are now accessing it primarily through voice. It’s a combination of voice technology or voice access getting much easier, both on regular smartphones like Android, and also Jio connected phones. Most people would much rather speak than type. And as computer technology has got very big on voice, that’s become the primary access point. Video is really exploding. We have over 250 million active users on YouTube in India. As mobile broadband has become more affordable - a gigabyte of 4G data has gone down from Rs 250 to Rs 25 a month. Video consumption has gone from being very expensive to quite affordable, and that’s driven this explosive growth in video. Lastly, local languages - these new Internet users are accessing the Internet and consuming content in local languages, both in video as well as text. So, 100% of new users that are coming on to the Internet today are only proficient in their own Indian languages, be it Hindi, Tamil, Kannada, Bangla or others. So, these are three very interesting trends among the new set of users who are coming online today.

How is the video explosion in India different to what is happening around the world?
It’s different in a couple of interesting ways. First, there is just a lot more consumption of video. About 75% of data consumption on the Internet in India is video, and that’s very different to where India was a few years ago. It’s been entirely enabled by the affordable broadband revolution in India. The first thing that new Internet users do in India is consume video. India is the world’s first ‘video first’ and ‘voice first’ Internet. I don’t think there is a single country in the world where you can get a gigabyte of data for Rs 25. And that’s really driven this massive explosion in video. 

It’s predicted that by 2020, India will have more than 600 million people online. What does a connected society of that size and scale mean to you? And what are the opportunities… what can you expect to make of it?
We will certainly be at well north of 600 million users by the time we get to the end of 2020. But, even at 600 million, we are still less than half of India. The most important part of this is the consumers who are connected to the Internet. Internet in India is going to enable all users to get access to very high quality basic services to which many Indians today can’t get access. For example, if you take education, we don’t have enough schools, we certainly will never have enough teachers, enough physical schools to be able to deliver very high quality education. But, with digital, especially with data becoming much more affordable, you can actually develop and deliver very high quality education through online tutorials to hundreds of millions of Indians at scale. For something basic like learning English, India will never be able to build enough centres, or have enough English teachers. If you really want to have 500-600 million Indians proficient in English compared to 200 million today, the only way to do that is through digital. Even in healthcare, India will never have enough hospitals – but somebody sitting in a small village in Karnataka can get access to the best doctors sitting in Bangalore or for that matter anywhere in the world if they are connected to the Internet. Access to affordable healthcare is going to increase. Internet is going to be an enabler in many ways, beginning to solve some of India’s more severe challenges that also become opportunities, especially for Indian start-ups. For brands and marketers, it’s already a scale medium with YouTube at 250 million users. Today it’s got more reach in urban India than any TV channel. But, it can be very targeted, so you don’t have to target all 250 million. You can target basically the 10 million Indians who are going to buy a smartphone next month, and just target them with the messaging that you want. How brands will drive engagement, how they will acquire users as well as how they will support and service and engage after purchase with consumers will change dramatically. There will be an extraordinary opportunity for brands to do things very differently.

With Google on every smartphone, sometimes users get a feeling that their privacy is invaded. Google knows everything. Is our data safe?
We take privacy very seriously; consumer privacy and consumer safety are most important for us. Many still don’t know that you can actually go to Google and see all the data that Google has on you as a consumer, and we give you the option to delete all that data at the tap of one button. Or you can take the data and import it to wherever you like. One, we want to be very transparent on what data we have on you. Two, we want to be transparent on how we use the data that we have on you. And three, and most important, we want to give you control. You should control the data that any platform has about you, and you should control whether or not you want that platform to have the data and what they use it for.

Can you tell us about some of the non-traditional or regional advertisers that are coming on board? And what are the things that they are doing differently?
There are 51 million small businesses in India. Only a few of them advertise on any medium today. About 10,000 of them advertise on Television, 1,50,000 advertise on Print. And today 2,00,000 advertise on Digital. So, the real advertising story in India is going to be about how do we get this medium Digital to become the first, probably the only way in which 20-30 million small businesses will advertise, because those advertisers want a medium that is easy, and extraordinarily focused on return on investment. They also want a medium that is very interactive. They want to run an ad now and get a lead in the next 30 minutes as opposed to run an ad now and see brand metrics improve. So, that is one very big story that is evolving in India today. But then, lots of traditional advertisers are doing some very interesting things, especially leveraging YouTube as a platform as well as programmatic. 

Advertising contributed a huge 69% to Google's turnover with Google Search ads continuing to be the go-to place for digital advertisers in India. But the digital advertising market in India is still very small. What are the factors preventing it from taking off?
We're focused on helping advertisers get the most out of their online spends. There might be any number of reasons why a marketer hasn't tried digital yet. What we do know is that once marketers give it a go, digital’s mix of transparent, measurable results speaks for itself. There is a growing realization that Internet today is not just a marketing channel - it is influencing purchase decisions and marketers are now looking at digital to drive revenue growth. In fact, many auto companies are shifting their marketing spends from Print to online. In 2017- 2018, in categories like Auto and Banking, Financial Services, and Insurance (BFSI), there was even a direct correlation between online research and offline purchase: 20% of sales in a leading auto original equipment manufacturer (OEM) were driven by digital. In fast-moving consumer goods (FMCG) and banking, consumers relied on digital throughout their purchase journeys, leveraging search to discover products and educate themselves before converting online. 
 

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Facebook and Twitter’s public policy experts root for addressing digital addiction

Ankhi Das of Facebook and Mahima Kaul of Twitter India spoke about the issue of digital revolution and social challenges at a recent event in New Delhi.

Ruhail Amin 13 hours ago

JagranPanel

While the rise of social media has given us countless benefits, the flip side of it is gradually becoming the new focus area. Issues such as trolls, data safety and digital addiction are being spoken about more vocally than before and social media platforms such as Facebook and Twitter are taking due cognizance to address these concerns.

At a recent event in New Delhi, Ankhi Das, Public Policy Director, Facebook -India, South & Central Asia; and Mahima Kaul, Head, Public Policy & Government Partnerships, Twitter India; spoke about the issue of ‘digital revolution and social challenges’.

Answering a question on the increasing addiction to social platforms like Facebook and the way to deal with it, Ankhi Das said, “We are creating a ‘time spent’ dashboard and it will help to self-regulate.  Also I think it is the responsibility of all of us as a society to address it. We have created a network of safety partners and mental health experts, including institutions like Tata Institute of Social Sciences, to tackle it.”

Das also spoke about Facebook’s thrust on promoting regional languages and reaching out to people beyond the big cities.

“Facebook has been upgraded to be available in 16 Indian languages. A lot of consumption is happening in the local languages. If you look at the way media is getting consumed, the patterns of consumption are changing in terms of being more visual and more towards video.”

She also spoke about the collapse of information barriers, something that social media platforms like Facebook have enabled.

“The way we access information has changed drastically.  People, especially youngster students, don't have barriers to information today,” said Das.

Mahima Kaul of Twitter spoke about the correct use of the micro blogging platform and how the government has made it an effective tool to reach out to public at large.

"If you see, the government is using Twitter in the most efficient way. You can find all the ministries on this platform and they share important information through this platform”. 

Answering a question about the rampant issue of trolling and safety on social media platforms, Kaul said, "There are many product features within the platform that can tackle these issues and most of the users don't know about them. And when they do, it becomes easier to deal with trolls and address other such concerns.”

The event was organised by Jagran Group.

 

@columbia Drop Out, @e4mtweets, @BWorldOnline... Past @timesnow, @htTweets, @timesofindia

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IPOY 2018: Experts discuss why innovation and digital transformation are of essence

A panel comprising Deepak Iyer, Mondelez India; Prasoon Pandey, Corcoise Films; and Rajan Anandan, Google; deliberate on 'future, innovation and digital transformation'

exchange4media Staff 1 day ago

IPOYPanel

At the recently held Impact Person Of the Year (IPOY) 2018 Award function, a panel comprising Deepak Iyer, Managing Director, Mondelez India; Prasoon Pandey, Director, Corcoise Films; and Rajan Anandan, VP, Southeast Asia and India, Google; discussed ‘future, innovation and digital transformation.’ The discussion was moderated by ‘Anurag Batra, Chairman & Editor-in-Chief - BW Businessworld.

Watch the session here and scroll down to read:

Talking about what Mondelez is doing to be future-ready, Iyer shed light on connected devices and getting automated machines to life.

“So we changed our thinking and instead of having chief creative officer, we thought why don’t we have digital ambassadors. We started in all places. In the factory, we had all machines digitally integrated. Instead of having 10 people manning one machine, we have one console that can do the job. There are censors in these machines and we’ve been able to get lots of data. We have also moved from annual maintenance to predicable maintenance. Today, there is GPS, Google map, big data out there. There isn’t just one function but so many. So we haven’t cracked it all. It’s just the start,” exclaimed Iyer. Iyer said a team at Mondelez works on what could be the possible disruptions that might hit the industry.

Pandey spoke about how making a commercial has nothing to do with the medium-- whether one is doing it on digital or not.

“It’s like a painting. You could paint on canvas, paper or wall. A lot of people ask me, ‘Are you making a digital commercial?’ And I tell them that I can’t understand the question. It’s the same commercial which is played on TV, a movie hall. It’s a question of who am I talking to.”

Pandey remarked that the main issue is how does one grab audience attention. And this is a creative issue. “Here we are involved only with the painting.”

Speaking about data and research, Pandey said, “On research, I have very scant respect. World over, tell me one election prediction that got it right?”  He pointed out that it’s all about gut and observations. “What I’m watching or observing is being depicted in my commercials,” he said.

When Anandan was quizzed on his three predictions for future, he said that AI and machine-learning will impact every industry. He gave the example of the first driverless taxi service which has been launched recently.

“It is a true amplification of AI. It goes back to what can machines do better than humans? Machines can now do a lot of things better than humans. Today you can listen to music which has actually been created by a machine. Machine can predict better than an ophthalmologist.”

Apart from the prediction that AI and machine-learning will dramatically impact industries, Anandan shared that the way we think about life is going to change drastically as we go forward. 

“As technology is able to produce more food than the world needs, as technology dramatically brings the cost of energy down, what will we do with all the free time? You will start seeing new kinds of social model developing in the world and the way we think about world today will change.”

Addressing the issue of social media’s impact and technology players using data, Anandan shared that you can go to My Account at Google and can figure out what data Google has access to and can also wipe it out.

“Being able to give users the ability to control their data is very important. Platforms should take care they don’t use data in the way they shouldn’t.” He also added that Google is working on a concept for segments who spend a lot of their time online, so that they can tell the machine if they want the network or connectivity to shut down after a point of time.

Anandan said that Google allows people to flag content that is not desirable. It has over 10,000 human reviewers all over to check if it violates any laws. “We are trying to make it easier to flag it and are building the infrastructure and capability at Google to review it. We’re also training 8,000 journalists how to use technology and write high-quality content.”

When the experts were quizzed on what they would be doing a couple of years from now, Iyer said, “I would be selling moments of joy”. Pandey exclaimed that he would be creating. Anandan said, “Ten years from now, every single person and thing will be connected to the Internet. I want to be there.”

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Facebook ties up with Business Standard for subscription programme

Business Standard is the only publication in India selected for the programme

exchange4media Staff 3 days ago

FBBusinessStandard

Social media giant Facebook has tied up with the Business Standard as part of its subscription programme. The announcement was made by Facebook on Friday. Facebook said it had added a total of 28 such partners globally. Business Standard is the only one from India, according to media reports.

The development follows Facebook's announcement last year that it was developing a paywall for subscription publishers to use in ‘Instant Articles’ with the goal of improving subscriber acquisition from the social media site. 

Some of the other publications that Facebook has partnered with include, The Washington Post, The Los Angeles Times and The Boston Globe. 
 

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We have seen 20 times growth in Internet consumption in India: Rajan Anandan

Rajan Anandan on winning the IMPACT Person of the Year award, the scale at which Internet users are growing in India and new consumer behaviour trends

exchange4media Staff 3 days ago

Rajananandan

Rajan Anandan, Vice President, Southeast Asia and India, Google, took home the IMPACT Person of the Year 2018 Award, instituted by the exchange4media group to recognise excellence in the advertising, media and marketing domain.

He won the award for driving Internet adoption across India, especially in Tier II and Tier III towns, through several initiatives including ‘Navlekha’, Google’s platform for users in India who are not conversant with English, ‘Internet Saathi’, an initiative to bring more rural women online, and the Indian Railways high-speed Wi-Fi project, providing free Wi-Fi to consumers at railway stations across the country. He has also been responsible for accelerating innovation in India and Southeast Asia for Google. Under Anandan’s leadership, the company saw its profits increase from Rs 306.6 crore in 2016-17 to Rs 407.2 crore in 2017-18, with a total turnover of Rs 9,337.7 crore.

Watch Anandan's speech here and scroll down to read: 

Commenting on his win, Anandan said the recognition isn’t about him but about the incredible Internet users in India. “It’s very humbling to win this award. I congratulate all the other nominees. But this recognition isn’t about me. It’s a recognition for the incredible Internet users in India and the recognition of the amazing products that Google has and of the amazing team at Google as well as the ecosystem partners we have been fortunate to work with. From the bottom of my heart, I’m truly appreciative of being at Google,” he said.

Anandan remarked that India is at an interesting time when it comes technology.

“When it comes to consumer Internet, what we are seeing in India is unparalleled; something that we haven’t seen in the history of Internet. We have witnessed a scale of growth and consumer behaviours that we haven’t seen before. And this makes it very exciting. There are 400 million Internet users in India and we’re adding 8-10 million Internet users every month. As data is becoming more affordable, all of these users are spending more time online," he explained.

Anandan shared that the average consumption per user per month has crossed 10 gigabytes. “Two and a half years ago, that number was less than one. So we’ve seen 20x growth in Internet consumption."

Shedding light on the emerging Internet user behaviour, he said it is largely being driven by voice. “The new Internet user wants to speak to the Internet and doesn’t want to type.” He revealed that India has the highest online video market in the world and also pointed out how going vernacular is another trend the brand has taken note of.

“There are over 300 million online video users with watch time growing rapidly. And users today prefer accessing the Internet in their local language,” Anandan added.

Making a case for what Internet is doing for the masses, Anandan spoke about how it is enabling world-class facilities at their fingertips. “What excites me the most is what Internet is enabling for the real India. Today, there is an app that uses AI to deliver world-class diagnostics even in the most tiny, remote villages. People can also easily get access to education with many online courses and programmes at their disposal.”

Speaking about Internet Saathi, Google’s initiative to bridge the online gender divide in India, he said, “As we started working on it, we learnt that only 10 per cent Internet users in rural area were women. The digital gender divide in rural India was worst.”

Anandan acknowledged that this stemmed from constraints such as no access to smartphones, societal pressure and lack of understanding of what Internet could do for them. Google decide to give them a smartphone and show them how to use the Internet apart from giving them a stipend, he said. In the process, they trained over 20 million women. Through this initiative, he shared, Google gathered insights on what these women actually wanted.  

“They want to get access to education for their families, they want to know how they can make more money and want healthcare of their families. Internet is bringing the best of the world to India and is extra-ordinarily relevant to India,” he asserted.

Anandan shared how the power of the Internet converted some of these 'internet saathis' into rural entrepreneurs. He highlighted how they didn’t know what Internet was able to do for them. But as they learnt how to start a business, they started making 10 times more than what they did earlier.

He left the audience with an interesting question. “I want you’ll to think where would India be when every single Indian will be online?”.

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