Bajaj Allianz Life launches AI-enabled chat bot & live chat integrated WhatsApp service

This service will support customers to avail various servicing options listed on the company’s ‘Life Assist’ application and get their queries addressed on WhatsApp chats

e4m by exchange4media Staff
Updated: Mar 19, 2020 8:27 PM
bajaj allianze

Bajaj Allianz Life, one of India’s leading private life insurer has introduced the most comprehensive WhatsApp Service in the life insurance industry.

Customers can simply message, “Hi” from their Whatsapp number to 8806727272 and avail more than 20 services on their policy/policies. What’s more is that customers can get almost all resolutions on their policy 24*7 on WhatsApp through the Company’s AI-enabled chatbot BOING, and LIVE CHAT assistance from a service representative.

 Speaking about the newly launched customer service initiative, Kayzad Hiramanek, Chief – Operations & Customer Experience, Bajaj Allianz Life said, “With WhatsApp’s popularity and simplicity of use, we wanted to be on the platform for our customers’ benefit. However, we wanted to ensure they get much more and find true value when engaging with us. With the comprehensive list of services available, customers can resolve their issues from anywhere, and needn’t visit our branches or call us, as we top up this service via engagement with our Chat Bot or customer care executive.”

 The encryption on the messaging platform will ensure information received and shared with the customer remains confidential.

 Comprehensive services available for Bajaj Allianz Life customers on WhatsApp

  1. View Policy Information
  2. Make Premium Payments
  3. Track Fund Value
  4. Download Premium Payment Receipt
  5. Download Policy Bond
  6. Get Premium Paid Certificate
  7. Register for Auto-payments
  8. Update Contact Number
  9. Update e-mail Address
  10. Update PAN Details
  11. Locate our Branches
  12. View Bonus Statement
  13. View Account Statement
  14. Get Claim Status
  15. Get Service Request Status
  16. Premium Calculator
  17. Place Call-back Request for Policy Servicing
  18. Place Call-back Request for Purchasing New Policy
  19. Contact Bajaj Allianz Life
  20. Register for fund value on SMS

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