Credibility is the foundation on which the entire PR industry works: Dr Sanjaya Baru

The first ever India PR & Corporate Communications Summit, held in Delhi on May 21, 2010, commenced with a special address by Chief Guest Dr Sanjaya Baru, Editor, Business Standard, and former Press Advisor to the Prime Minister of India. While covering the various issues facing the industry today, Dr Baru highlighted the importance of credibility in PR.

e4m by Souvik Mitra
Published: May 22, 2010 8:45 AM  | 4 min read
Credibility is the foundation on which the entire PR industry works: Dr Sanjaya Baru

The first ever India PR & Corporate Communications Summit, organised by the exchange4media Group in association with Adfactors Public Relations, saw the stalwarts and the very best brains of the public relations and corporate communications industry converge at The Oberoi Hotel, New Delhi.

The Summit commenced with a welcome address by Anurag Batra, Chairman & Editor-in-Chief, exchange4media Group, where he highlighted the need of such events in the future. The discussions of the day started with an Address by Chief Guest Dr Sanjaya Baru, Editor, Business Standard, and former Press Advisor to the Prime Minister of India.

Highlighting the importance of credibility in PR, Dr Baru said, “Credibility is the foundation on which the entire PR industry works.” Quoting from the Mahabharata, he suggested that even if one was telling the half truth, one had to say it convincingly enough and one should never forget to keep an exit door open in the process. Speaking on the need for a professional to manage one’s public relations, Dr Baru presented the case of Shashi Tharoor, former Minister of State for External Affairs. Tharoor was a PR professional in his capacity at the United Nations and a professional good enough for Kofi Anan, the then UN Secretary General, to see him as his probable successor. However, Dr Baru pointed out, even such a great PR professional couldn’t manage his own PR very well, referring to the Minister having to quit over the IPL fracas.

Stressing on the credibility factor, Dr Baru further said, “Conveying your client’s credibility and ensuring your own credibility is the first step.” He added, “The differentiating factor between PR and corporate communications is the existence of a more pro-active touch in the former. Corporate communications essentially has a more subtle approach.”

Dr Baru suggested four key pointers or binaries in the PR industry:

• Is the PR professional a facilitator of information or an obstructor who stops the information from reaching the concerned person?
• Is the PR professional a gatekeeper, filtering the required information and passing it on or a roadblock in the way of desired information?
• Are the people with whom a PR professional is dealing with, friends or are they adversaries?
• What should one chose between information and disinformation?

He observed that for a successful PR professional, a healthy mix of all the opposites was essential. According to him, “A successful PR professional should always know which role to assume and when. It is also important to play fair, and more importantly, to be seen playing fair.”

Dr Baru concluded his address by stressing on the need for a superior product for publicity. He admitted that he was extremely uncomfortable when he was assigned with the responsibility of Press Advisor to the Prime Minister of India. But the key to his survival was some clever lines that he put in the media. He compared the Prime Minister of India, Dr Manmohan Singh, as a BMW car and himself as a salesman selling it. So, when the product and the brand itself were so good, there was not much he had to do to sell it.

Dr Baru’s address was followed by a Q&A session with Anurag Batra. On being asked if there had been a change in the credibility index over the years, he said that contrary to popular beliefs, the professional responsibility index had actually gone up. He attributed the reason to the immensely fierce competition in the market. Dr Baru emphasised that there was no evidence to suggest an increase in dishonesty despite the levels of competition today.

When asked about his views on legalising the PR industry, Dr Baru observed that India, as a country, was obsessed with legislations and rights. “However, nobody pays any attention to the implementation,” he lamented.

The session concluded with Dr Baru suggesting that the most important corrective mechanism was competition itself. He expressed his apprehensions on trends that threatened competition.

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Influencer Marketing has become central to the overall marketing strategy

ClanConnect.ai is an AI-enabled platform that allows brands to scale their influencer marketing efforts

By exchange4media Staff | Oct 16, 2020 1:21 AM   |   3 min read

ClanConnect

ClanConnect.ai, a self-serve influencer marketing startup for brands.The AI-driven influencer marketing platform is founded by Kunal Kishore Sinha, Co-Founder of Value 360 Communications), Sagar Pushp, Former Head of Digital Media at Cheil India), and notable filmmaker Anshai Lal. 

 

ClanConnect.ai aims to provide an AI-driven Influencer Marketing platform that helps brands in making their influencer marketing campaigns more data and result oriented. We spoke to the founders about the new venture and more:

 

Excerpts:

What was the thought behind this  entrepreneurial venture?

Working along with various brands for more than a decade now, we realized that this industry needed a certain amount of technology push. We also thought why influencers have not been able to organize themselves on to a platform where brands can actually benefit from the influencer marketing space. 

So, we started working on this idea and came up with something which can actually change the entire dynamics of influencer marketing. 

ClanConnect.ai aims to provide an AI-driven Influencer Marketing platform that helps brands in making their influencer marketing campaigns more data and result oriented. 

Tell us about the tech highlights of  ClanConnect?

ClanConnect.ai is an AI-enabled platform that allows brands to scale their influencer marketing efforts by bringing discovery, management, and performance analytics all in one system. 

Through targeted searches and customizable analytics, marketers are able to identify and partner with more relevant influencers. ClanConnect.ai offers 30 different parameters to quantify the suitability and reach of each influencer. ClanConnect.ai has introduced a structured process of selecting influencers for brands. It simplifies the interaction between all stakeholders through instant analytics, progress reports, campaign ROIs, and so forth to help everyone derive the necessary learnings.   

The platform further empowers smaller influencers to engage with larger brands, thereby democratizing the process for everyone. Setting the competitive aspects aside, ClanConnect.ai - the influencer marketplace- seeks to collaborate with all stakeholders, including individual influencers, talent hubs, agencies, and brands by bringing them onto a single platform.   

 How important has influencer marketing become for brands and for consumers? 

 Influencer marketing is driving the entire People to People marketing strategy for the brands. The reason it has become central to the overall marketing strategy.

Influencers are creating very meaningful conversations with their follower base which is helping brands create a relationship with the consumers at large. This relationship of trust can be effectively monetized. 



Celebrities have been making news for all the wrong reasons right now. How is it going to reshape the entire influencer marketing paradigm? 

Cricketers and Bollywood celebrities have always been part of the traditional advertising. Brands try to leverage the power of their reach. But, there are many brands that have ended their partnership with some of the celebrities who were in question for wrong reasons. There is a great opportunity for influencers beyond celebrities right now. 

Also, influencer marketing is increasing accessibility for smaller businesses. So, this industry will help the smaller ones to mobilize their businesses. Many small influencers and KOL (Key Opinion Leaders)  with a greater reach can make a livelihood out of this. Micro/nano influencers will become essentially important in the times to come. So, this will become an industry of its own, we are at a very nascent stage.

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Hotstar appoints Gopika Gulati as Communications & PR Lead

In a career spanning almost a decade, Gulati has been associated with companies like Alibaba, MSL and Weber Shandwick in the past

By exchange4media Staff | Dec 9, 2019 9:05 AM   |   1 min read

Gopika Gulati

Hotstar appoints former UNESCO Communications Consultant Gopika Gulati as Communications and PR Lead.

Gulati will be leading PR and communications for Hotstar’s AVOD (Advertising based Video on Demand) division which includes flagship properties like IPL, corporate and tech PR. In a career spanning almost a decade, Gulati has been associated with companies like Alibaba, MSL and Weber Shandwick in the past.

Gulati holds an MBA in Communication Management from Symbiosis Institute of Media & Communication, Pune and a Bachelors in History from Jesus & Mary College, Delhi.


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Hindustan Coca Cola Beverages appoints Mukund Trivedy as Head of Communications

Prior to this role, Trivedy worked with SRF Ltd. as Head of Corporate Communications for almost a decade

By exchange4media Staff | Jul 16, 2019 8:38 AM   |   1 min read

Mukund Trivedy

Hindustan Coca Cola Beverages has appointed Mukund Trivedy as Head of Communications and media relations. Prior to this role, he was associated with SRF Ltd. as Head of Corporate Communications where he served almost a decade long stint.

Trivedy was also associated with SAIL for over 13 years where he was working as Sr. Manager Corporate Communications. He is also the founder of communications start-up-- Straight Drive.

Trivedy is the alumni of the prestigious Management Development Institute and has an MBA in Marketing.

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Amazon appoints Suruchi Jajoo as Manager, Public Relations

Prior to this role Jajoo was working as Director of Strategic Initiatives, Gutenberg LLC.

By Ruhail Amin | May 22, 2019 9:43 AM   |   1 min read

Suruchi Jajoo

Suruchi Jajoo, former Director of Strategic Initiatives, Gutenberg LLC has joined Amazon as Manager, Public Relations.

Prior to joining Gutenberg, Jajoo was associated with Urban Ladder for over 4 years. She joined Urban Ladder in 2013 and her last role was as Head of Strategy Communications. She has also served stints at Myntra and Telenor India.

Jajoo holds a Master’s degree in Strategic Communication from Columbia University and a Bachelor’s degree from Bangalore University.

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L&T appoints Yuvraj Mehta as Head of Brand Management & Communications

Mehta moved on from GMR after serving a four year stint with the group.

By Ruhail Amin | Feb 8, 2019 8:12 AM   |   1 min read

Yuvraj Mehta

Yuvraj Mehta, former Group Head, GMR Communications has joined L&T as Head of Brand Management & Communications. Mehta moved on from GMR after serving a four-year stint with the group.

Prior to GMR, he was working as Group Head & VP, Corporate Communications at Reliance Infrastructure Ltd where he served a long stint of over seven years.

Mehta has also been associated with Samsung Telecommunications Ltd as Head of Corporate Communications from 2006-08. He holds an MBA from KIIT School of Management and BSc from Calcutta University.

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Surabhi Patodia of Ola joins Practo as Head of Communications

Patodia served over three years at Ola as Senior Manager, Corporate Communications & PR

By Ruhail Amin | Feb 8, 2019 8:20 AM   |   1 min read

Patodia

Surabhi Patodia, former Senior Manager, Corporate Communications & PR at Ola has joined healthcare platform Practo as Head of Communications.

Patodia started her career in Communications with Adfactors PR, where she helped companies going to IPO with their communication plans. She then went on to be a part of Text100, India's premier Technology PR agency, where she worked with brands like Lenovo, Tata Power Solar, to name a few. She joined Ola in 2016, and was instrumental in building a strong narrative for the brand, across India and International markets.

Patodia holds PG Diploma in Public Relations & Corporate Communications from the Xavier’s Institute of Mass Communications, Mumbai and Bachelors in Business Administration from BIT, Mesra.

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IndiGo appoints Chhavi Leekha as Director, Corporate Communications & Brand Reputation

Prior to this role, Leekha worked with Nokia India as Head of Marketing and Communications

By Ruhail Amin | Jan 29, 2019 8:08 AM   |   1 min read

Leekha

IndiGo airlines, part of InterGlobe Aviation Ltd, has appointed Chhavi Leekha as Director Corporate Communications and Brand Reputation. Prior to this role, she worked with Nokia India as Head of Marketing and Communications. Her role included setting the direction and leading Nokia's marketing strategy, demand generations, brand strategy, event management, advertising, external/internal communications, corporate affairs &CSR.

Leekha has also worked with Uber India as Consulting Director of Communications and also served a stint at Spice Global as Group President, Brand and Corporate Communications.

Leekha has completed her MBA from the prestigious Narsee Monjee Institue of Management Studies and BA from Shri Ram College of Commerce.

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