‘Joint campaign for Uber Rides & Uber Eats aimed at humanising the brand’
Manisha Lath Gupta, Head of Marketing, Uber India and South Asia, talks about the latest campaign, roping Virat Kohli as brand ambassador and more

With just a few days left for the ICC Cricket World Cup 2019, brands have started coming up with campaigns and strategies around the mega cricketing event.
The World Cup will be played in England and Wales from May 30 to July 14 with an estimated global viewing audience of 1.5 billion. Once in every four years, the World Cup period becomes the time when brands go all out on advertising to get viewers’ attention across the cricket playing nations.
Cab hailing platform, Uber, the official sponsor of the event, has come up with its campaign ‘This World Cup, Every Fan Wins’. It aims to create a culture of togetherness and puts cricket lovers at the heart of the celebration, which includes the World Cup’s first and very own anthem - Way-O, Way-O. The campaign is live in seven cricketing countries (India, Bangladesh, Pakistan, Australia, New Zealand, South Africa, and the UK) and clubs the ride-hailing app with its food-delivery companion - Uber Eats and their various services.
In a conversation with exchange4media, Manisha Lath Gupta, Head of Marketing, Uber India and South Asia, talks about their latest campaign, roping Virat Kohli as brand ambassador, their marketing strategy and more.
Uber has recently associated with World Cup 2019, what is the benefit you expect out of the partnership?
For the first time, Uber has done a multi-country campaign across 7 to 8 countries. And for the first time we're doing a campaign across both Rides and Eats. Traditionally, we've been operating their campaigns quite separately. But for the World Cup, we've actually built a joint campaign across Eats and Rides. From a campaign perspective, what's interesting is that we have tried to do brand building through this campaign as per demand generation. We are also trying to humanize the brand, bring in more values, make it more about the community and about the people.
Virat (Kohli) continues to be a brand ambassador, and on the right side. During the World Cup, he will be all over the place. Not only will he be on the field, but he will be pretty much in every ad that plays during the World Cup. So, we were very cognizant of that. And we've tried to project and portray that out in a very interesting manner, which will, we believe will be quite clutter-breaking and stand out.
With respect to Uber Eats, it is just a simple demand generation campaign telling people that if they order on Uber Eats, they could actually get a chance to go for the World Cup.
How is your association with the World Cup going to benefit you as a company?
From a brand perspective, globally, we have a couple of objectives. One is to give more meaning to the brand. The second is to humanize it. And the third is to help marketing the brand to generate demand. With respect to bringing people together, sporting events really have a lot of synergy with Uber. And that's the reason why we chose a big sporting event like the World Cup for sponsorship and association.
What was the aim behind choosing Virat Kohli as your brand ambassador, in a day and time, when brands are moving towards social media influencers? How has your association with the cricketing star boosted the brand’s visibility?
I think Virat has really helped us in breaking the clutter and create far more impact for our communication than it would have otherwise. The use of a celebrity helps you to be just more impactful and efficient in creating awareness for the brand.
We would, however, like the platform at all points in time to reflect the community that uses the platform. This platform belongs to drivers and riders and we would like the platform to be portrayed like that. And that's the reason we've portrayed Virat the way we have. The fact that he plays the driver in our films, and the interaction that you see between the riders and the drivers, that's the kind of community we would like to have as role model on our platform.
Last year, we did our first brand campaign ‘Badhte Chalein’, with Virat. Our idea was to build awareness, and to build some consideration for the brand. And we did see an upswing in both those numbers. Celebrities help you to cut through the clutter and get much more bang for your buck.
You have also launched Uber Eats. With existing players like Zomato, foodpanda and Swiggy, how have you managed to get going in the race?
We launched our first campaign on UberEats early in January with Alia Bhatt, which was also popularly known as the Tinda campaign. We managed to strike a good chord with our target audience because it resonated with them - the fact that sometimes you just don't want to eat what's cooked at home, and you want to order it. From a brand perspective, we've seen a huge increase in awareness and our consideration scores. Right now, we are present across 30 to 40 cities. And even though it's a very competitive market, I think we're doing quite well.
How do you plan to allocate your spends towards various platforms?
It will vary from campaign to campaign. I think our idea is always first to figure out what the campaign is, what we are trying to achieve and then find the right platform to meet the campaign’s objectives. To illustrate a point, for the World Cup there is a lot of viewership on Hotstar, so we will be present on Hotstar but for another event or another campaign, that may not be true. So we make our choices on media once we decided what the objectives of the campaign are.
We’ve developed a holistic 360-degree media approach rooted in consumption moments through our ‘day in the life of our consumer’. We have a sponsorship-led media approach, offline and online, ICC broadcast with Star TV and Hotstar as well as over-indexing on Cricbuzz to build association and engagement with cricket fans throughout the ICC World Cup. Further, strategic focus on leveraging key social networks, including Facebook, YouTube and Twitter with highly engaging and digital-first creative formats to engage with our consumers across every touch point. In addition, we also intend to strategically leverage OOH, Print and Radio to build seamless engagement with consumers and deliver our brand narrative.
With only a couple of similar players in the segment, perks like discounts can have a major influence on consumers. So, where does brand loyalty stand in this case?
As a marketing team, we are entrusted with building brand loyalty. And for us, it's important, therefore, to deepen the meaning of the brand and to humanise the brand further. If you look around, even as consumers, when we look at things that we own, we don't necessarily always buy the discounted things, we are willing to pay premiums for some things because we feel they're worth that money. We love those brands. And I think that's the place where the marketing team is trying to take over.
What can we expect from Uber in the coming years from its marketing end?
From a marketing end, the World Cup campaign is the biggest that we are going to be doing this year. So you can expect a lot of action over the next 45 to 60 days.
We have some very exciting ideas on social, which you should watch out for. And they will roll out over the next 45 days. We've also put together a really exciting anthem Way-O, Way-O which has been sung by five singers from around the world and will also break towards the end of the month. Going forward, a lot in terms of market creation and category building work will be done around this platform.
On activations
We have planned some really exciting and creative elements and activations to keep our eaters, riders and partners engaged throughout the World Cup. We are running a demand generation campaign for our consumers as well as partners. Through this campaign, we will provide passionate fans (riders, eaters, driver and courier partners) a chance to win merchandise as well as a once in a lifetime opportunity to win a trip to the World Cup and experience the thrill of a LIVE game. We’re hosting a series of activities that include LIVE screenings at PVR Cinemas and launch meets for drivers among many other experiences.
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Aparshakti Khurana solves dressing dilemma with Siyaram
The influencer-led campaign for the clothing brand is targeted at young adults
By exchange4media Staff | Mar 30, 2023 12:12 PM | 2 min read
Siyaram’s has recently launched its first influencer-led campaign with youth icon Aparshakti Khurana. The campaign was conceptualized to persuasively promote the brand's classy and in-style range among young adults who prefer to look their best anytime they attend a special occasion.
To portray it effectively, the brand adopted an interesting marketing route by 1st launching a teaser on the brand’s social media platform ‘Aparshakti is in a dilemma’ to instill curiosity about the news. Followed by the influencer video that captured the actor at his film set in an all-decked-up attire of Siyaram after completing a shoot for his cousin’s wedding as instructed by his mother. The video beautifully captures its communication about how the actor trusts Siyaram’s when it comes to looking "The Best" at any wedding or event.
Prashant Awasthi, General Manager Marketing, Siyaram Silk Mills Ltd, said, “Curiosity marketing has the potential to entice untapped audience segments in today's world. Similarly, our intent with this influencer-led campaign was to tap into the younger segment of our TG and persuade customers to learn more about our range and offerings. With this campaign, we aim to convey our message to the youth, by roping in Aparshakti Khurana as his synergy blends well with our brand. With this inquisitive marketing approach, we were able to launch the campaign in style and with an interesting angle.”
Aparshakti Khurana, Actor, said, “Siyaram’s is not a new brand for my closet, it has been my partner for multiple events and celebrations before. Collaborating with the brand for its first-ever influencer-led campaign was a great pleasure. It is a delight to see Indian-origin brands like Siyaram’s marking their presence felt global and excelling in the fashion industry with utmost dedication.”
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Games24x7 curates lineup of IPL fan engagement campaigns for My11Circle in cricket season
The company has brought out three campaigns: 'Bade Se Bada’, ‘Locker Room Stories’, and ‘Out of the Park’
By exchange4media Staff | Mar 30, 2023 11:43 AM | 3 min read
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‘Sugar Cosmetics to double its marketing budget in FY24’
Suchit Sikaria, Chief Business Officer, Sugar Cosmetics, spoke to e4m on the brand’s digital marketing strategy, banking on fintech and more
By Kanchan Srivastava | Mar 30, 2023 8:48 AM | 3 min read
D2C beauty brand SUGAR Cosmetics reported a 70 per cent growth in FY22 sales. In the current fiscal, it has logged in over 90 per cent growth. And to continue this momentum, the brand has planned to double its marketing budget in FY24, CBO Suchit Sikaria said in an exclusive chat with e4m.
“Our expectations are to see the revenue grow two-fold in FY24. We aspire for 70-90% growth in the next fiscal. To achieve that, our overall marketing budget may go double in the coming fiscal year,” Sikaria said.
As per media reports, Sugar posted Rs 222 crore of operating revenue during the fiscal year ending March 2022, a nearly 75% increase compared to FY21.
Digital AdEx share
Fintech occupies 10 per cent of Sugar’s digital AdEx, said Sikaria. “The AdEx on fintech should go up in the future in terms of percentage as this platform is more controllable and dynamic and this cost is pretty comparable to other platforms (Google and Meta),” he noted.
As per Sikaria, the brand’s biggest advantage is that it spends on marketing on fintech platforms and that no one channel has the ability to scale up and return consistently.
“Each platform has a threshold. You have to leverage all platforms according to your needs and changing consumer dynamics. Marketing is primarily a balancing act.”
Asked how much the company spends on Google, Meta and other platforms, Sikaria said: “I may not be able to share the numbers, but proportion wise Google and Meta get about 40 and 40 per cent shares in digital AdEx, respectively. Fintech platforms get 10 per cent of the company’s digital AdEx, the rest 10 per cent is spent on other channels.” The company spends a sizable amount of AdEx on telecom operators and its own eCommerce channel as well, he added.
All three platforms deliver almost similar ROIs, he further said.
On fintech apps, the company’s marketing strategy revolves around discounts, coupons and prizes. “We recently launched two jackpots on PayTm. Over 70 per cent of the participants in the jackpots were new customers. Surprisingly, some of the winners of our make-up kits were men,” he quipped.
Asked how the company is utilizing the fintech platform's data for personalization, Sakaria explained, “We try to understand our consumers based on their transaction data on fintech apps. Then the offers are launched based on consumer cohorts and their demographic profiles.”
TV for overall branding
Sharing insights on being an omnichannel brand with a presence in traditional and modern trade, he said: “We have our own retail stores and an eCommerce channel as well. A sizable portion of our marketing budget goes to TV, mainly to represent the brand overall, not for D2C revenue.”
“As long as you get the ROI, you continue to invest in advertising and promotion. Instead of long-term investments, we have planned to spend in phases by figuring out what works and what does not for our products,” Sikaria explains.
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Akasa Air partners with WebEngage to enhance customer engagement
WebEngage will help Akasa Air engage with customers via personalised communication across multiple channels
By exchange4media Staff | Mar 29, 2023 2:20 PM | 1 min read
WebEngage has announced that it has partnered with India’s newest and most dependable airline, Akasa Air. In line with its strategy to build a tech-first and customer-centric organisation, Akasa Air has deployed WebEngage’s marketing automation platform to enhance its customer engagement strategy.
WebEngage will collaborate with Akasa Air to deliver unparalleled customer engagement across its web and mobile channels with relevant, personalized and contextual communication.
Commenting on the partnership, Belson Coutinho, Co-Founder and Chief Marketing & Experience Officer, Akasa Air, said, “We are pleased to partner with WebEngage and leverage its cutting-edge marketing automation platform to build brand loyalty, increase customer engagement and drive conversions with one-on-one communication. Akasa is hyper-focused on customer centricity, and the platform will enable us to leverage real-time analytics to connect with users on a channel of their choice.”
Avlesh Singh, Co-founder & CEO, WebEngage, said, “Akasa Air has a unique approach towards its customers which stems from the brand’s values and a customer-centric approach. WebEngage’s retention platform will facilitate Akasa Air to replicate its on-ground and inflight experience across all its digital touchpoints through our smart, data-driven and fully automated retention platform. We believe that Akasa Air is here to transform customer experience for the airline sector and we are delighted to be their partners in this journey.”
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Sachin Tendulkar, Anil Kumble & Yuvraj Singh are squad goals in Spinny's newest
The cricketing greats have come together for Spinny's IPL campaign
By exchange4media Staff | Mar 29, 2023 2:03 PM | 1 min read
Have you seen Sachin Tendulkar’s latest Goa pictures that took us back to 2001 when the movie “Dil Chahta Hai” was released? The master blaster took to Instagram to share an epic picture with Anil Kumble and Yuvraj Singh in Goa and wrote "Our Dil Chahta Hai moment in Goa! Who do you think is Akash, Sameer, and Sid?". The post took no time to go viral online and saw many brands and celebrities guessing if it was for an IPL campaign, a vacation, or something else.
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While it went viral, the curiosity amongst netizens about the pictures was decoded by Spinny sharing a post where Sachin is calling out to Yuvraj and Anil Kumble. While the full details are yet to unravel, it looks like Spinny has brewed something up with the trio on their throwback to “Dil Chahta Hai” moments.
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Samantha Ruth Prabhu invests in superfood brand ‘Nourish You’
The brand is backed by Zerodha’s Nikhil Kamath, Darwinboxs’ Rohit Chennamaneni, among others
By exchange4media Staff | Mar 29, 2023 1:59 PM | 3 min read
Nourish You, India’s maiden brand to get quinoa and chia to the country and consequently, the first homegrown superfood start-up, has announced that actor Samantha Ruth Prabhu has invested in the company.
As the first to retail homegrown quinoa and chia seeds in India, Nourish You continues to lead in promoting locally-sourced and sustainable superfoods. Samantha Ruth Prabhu's investment comes as part of Nourish You's seed funding round, which had earlier attracted pedigreed investors, including Y Janardhana Rao of Triumph Group; Rohit Chennamaneni, Co-founder, Darwinbox; Nikhil Kamath, Co-founder, Zerodha; Abhijeet Pai, Co-Founder, Gruhas Proptech; Abhinay Bollineni, CEO, KIMS Hospitals, among others.
Speaking on her investment in Nourish You, Samantha Ruth Prabhu said, "Investing in Nourish You was a natural progression since I have been consuming their products for a while. I was impressed by their story of bringing superfoods like Quinoa and Chia to India, growing them locally, and their product roadmap of millet based clean-label vegan superfoods. I believe that Nourish You can create value while making a positive impact on the health of consumers as well as the planet. I'm excited to partake in their innovative and sustainable approach to business."
In addition to her investment, Samantha has also launched Nourish You's first plant-based, vegan, and lactose-free milk alternative - Millet Mlk. The new product marks the company's foray into the alternative dairy category, and is an outcome of two years of research on innovative millet-based products undertaken by Nourish You. The United Nations had declared 2023 as the International Year of Millets and Nourish You is well-positioned to support the Government of India’s vision to make India a global hub of millets.
“We welcome Samantha to the Nourish You family; her thoughts on ancient foods are well aligned with ours. Her investment in the company is a testament to the products we have developed so far and the success we have achieved. We believe this partnership with Samantha will help us strengthen our position in the market as we unfold India’s superfood growth story.” said Krishna Reddy, Co-founder, Nourish You.
On introducing Nourish You’s Millet Mlk, Sowmya Reddy, Co-founder, Nourish You further added “I have been lactose intolerant since birth, and always saw my mother struggle to find non-dairy alternatives that were nutritious, delicious, and of good quality. This inspired me to join the development of Millet Mlk at Nourish You. The difficulties and challenges in finding dairy-free alternatives are significant even today and Nourish You’s Millet Mlk fills these gaps. The product is Nourish You’s commitment and answer to consumers like myself; it is nutritionally rich, tastes great, and 100% pure goodness.”
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Experts share insights on consumer trends, rise of e-commerce at HiveMinds e-com Conclave
Industry heads came together to discuss the e-commerce ecosystem in India, evolving consumer behaviour and more
By exchange4media Staff | Mar 29, 2023 1:28 PM | 4 min read
The next phase of e-commerce growth will come through personalisation, demand from Tier 2 and Tier 3 cities and the intelligent use of 1st party data. At the recently concluded HiveMinds E-commerce Conclave 2023, industry leaders from the e-commerce ecosystem in India came together to discuss what the consumers are looking for and how brands can deliver. The title sponsor of the event was Rocketium while the media partner was exchange4media Group (e4m).
In the panel on the ‘Importance of Data AI and tools in marketplaces’, Sripath Hariharan of Nivea India insisted that consumer trends cannot be overlooked. “In India, we will soon see the trends that are already prevalent in the global markets. Marketers should use the tools and Data AI to build campaigns and products for what tomorrow’s consumers will need”, he said.
Rocketium’s Karan Rao expressed that the consumers are now overloaded with information, so messages don’t register. He said the only way to get the message across is to personalise it and make it relevant for that user. He further added that data gives you the gift of time to study the trends and predict what will happen in the future.
In the other highly engaging debate on ‘Getting into the Mind of the Consumer’, Pooja Sahgal of Raymond Consumer Care said online marketplaces are a big brand-building opportunity. She opined that an integrated marketing strategy that intends to educate and engage a customer will go a long way in creating demand and fandom for online brands.
Rajeev Kohli, an e-commerce & marketing expert, mentioned how e-commerce platforms are now so important for fashion and beauty brands that marketers plan exclusive product launches exclusively for these platforms. “E-commerce can no longer be considered merely a platform to sell discounted products but rather a platform for learning about the future consumer”, Kohli said.
Abhishek Agrawal of Plum Goodness said that while the access and scalability of e-commerce marketplaces offer extended reach for a brand’s needs, for any brand, whether new or legacy, access to first-party data is paramount. It gives an insight into consumer and product feedback. Therefore, in his view, all CPG brands should focus primarily on their D2C website and m-sites. Brands’ digital assets are not only for selling but also for connecting with their users.
While discussing the impact of mega sales on e-commerce platforms on the panel ‘How to Get the Best Mileage from Online Sales’, CMOs of the leading appliance brands discussed the merits of launching innovative products during sale events.
Wonderchef’s Amit Tilekar pointed out that the data consumption per user has increased from 1GB per month per user to 13GB per month per user. “Continually exploring marketplaces is now a standard part of the user journey in buying appliances, so for brands heavily dependent on inventory planning, it makes sense to launch new products at least 45-60 days before sale events and observe consumer acceptance of products and cost. This way, such brands can better plan their inventory, sales targets, and marketing spends to maximise the impact during sale events”, Tilekar added.
However, e-commerce sales are not the answer to all scaling problems. Anand Dubey of Indkal Technologies noted that traffic on online platforms is significant during the festive season, and consumer intent to buy is even higher. Hence, the discovery-to-purchase journey becomes very short. He recommends that brands should invest during festive sales on e-commerce to convert users and build brand salience. He also reiterated the importance of inventory management: if a brand launches a new product during sales, predicting the demand and planning inventory becomes challenging.
Startup founders, marketing heads, and platform ad sales teams attended the event en masse. All delegates felt that the discussions, though very useful, were just conversation starters. There is a need for the industry to hold such debates more frequently to bring all stakeholders together to discuss and define the future of e-commerce in India.
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