twilio

98% of Indians value AI, but still seek the human touch: Twilio Report

Twilio Report?blur=25

India is seeing a significant surge in AI adoption to drive personalised customer experiences

e4m Staff Jun 17, 2025 2:13 PM

The richest insights come from zero-party data: Nicholas Kontopoulos, Twilio

Nicholas Kontopoulos, Twilio?blur=25

Nicholas Kontopoulos, Vice President of Marketing at Twilio, shares why brands must tread carefully, ensuring that AI-driven personalization remains meaningful

Shantanu David Apr 29, 2025 9:13 AM