Stop Chasing Clippings, Start Building Trust
Guest Column: Ganapathy Viswanathan, Independent Communication Consultant and author of the PR book MASTERING THE MESSAGE talks about true reputation and establishing brand image
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Published: Nov 13, 2025 1:28 PM | 5 min read
People in the Indian startup scene often confuse public relations with publicity. Founders work hard to get media attention, short interviews, and a lot of coverage because they think this will help them gain the trust of investors and customers. But that's not how true reputation and establishing your image operate at all.
Public relations (PR) is not a 100 meter sprint; it is a marathon that needs targeted messaging, consistency, patience, and trustworthiness. Startups that think about PR as a long-term conversation instead of a short-term campaign are the ones that are able to establish brands that last.
The Desire to be a Unicorn in no time.
Startups are naturally quite impatient. They are born with a strong need to get things done quickly, and they live on speed. They are always in a hurry to raise money so they can grow quickly and be seen by a lot of people.
Media attention makes them feel like the world is paying attention to them. But this need to be seen often leads to shallow stories. Instead of making stories that matter, founders start chasing headlines. They think they're successful if they get a lot of articles or mention, not if people are really interested in what they have to say or how well they communicate, which gives the brand credibility.
In truth, getting famous rapidly doesn't last long. The media cycle and the public's attention span are both short. A story that gets a lot of attention today could be forgotten tomorrow. What lasts is the trust a startup builds over time by being honest, delivering on time, and connecting with people in a real way.
PR Is Not Advertising. It’s About Relationships
PR is not the same as advertising. It's about building relationships. People often think that PR is just a cheaper way to advertise, but that's not true.
Startups typically want the same level of control over the timing, tone, and content of their messages as advertisers do. But PR is based on trust, not power. It's easy for journalists, experts, and the general public to see assertions that are too big.
What works better is being open, sharing both problems and successes, being honest about growth, and taking responsibility, which should be the main goal. This makes you more credible.
A good PR plan helps you connect with the media, your consumers, and the general public. A great reputation is built on those relationships. People naturally admire a brand that always sends the appropriate message with honesty.
Becoming A Thought Leader Takes Time
It won't happen right away. Founders frequently want to be viewed as thought leaders right away. They want people to think of their startup as the next major game changer.
But you can't make leadership and a good reputation overnight. They are developed one brick at a time by taking constant action and conveying believable stories with clear goals and plans.
Startups that want to be thought leaders need to know that it's not about how often they're mentioned; it's about saying something important when it counts. People who listen to real voices know that they are real because they have been fostered over time.
Finding the Right Balance Between Presence and Patience
It's hard to tell the difference between being everywhere and being seen. Too much news might make you tired and perhaps make you doubt what you hear.
Startups need to find the right balance between being there all the time and not being too visible. Instead of yelling louder, the greatest way to do PR is to talk wiser. It's about finding the proper time and place to communicate your story to the right people with the right purpose.
One significant piece that really speaks to you is worth a lot more than ten shallow mentions. What matters most is being clear and honest.
The Power of Clarity and Honesty
One thing history has taught the startup sector is that lies will always come back to bite you. A lot of promising firms have failed because of their own hype, fake figures, overblown successes, or false promises.
In the digital age, you can check every statement. It's not optional anymore; it's a must and a must. Startups that are clear and honest in their communication are much more likely to develop a reputation that lasts.
Customers today don't want things to be perfect, but they do expect them to be real. In the end, it's all about trust.
Investing in the Future, Not Just the Quarter
Putting money into the future, not just the quarter - PR isn't about getting what you want right away. It's about building trust one story at a time.
When new businesses use PR to connect with people instead of promoting themselves, they start to establish something deeper, like their brand equity and reputation.
That equity pays off in ways that immediate publicity never would. It draws in investors who trust the brand, customers who become champions, and employees who are proud to be part of that successful journey.
Not only do you want to be recognized, but you also want to be appreciated. And it takes time to acquire respect by being honest, humble, and consistent.
In the End: Play the Long Game
Startups need to stop thinking of PR as a one-time thing and start thinking of it as an ongoing conversation with a long-term view. Every time they talk to the press, make a remark, or tell a story, they build their public image.
They should never fall for short bursts of broken PR. To improve the company's image and reputation, make a good plan and think about the long term.
People who are honest, open, and truthful are the ones that win in the long run, not the ones who yell the loudest.
Being in the news isn't what PR is about; it's about being worth talking about. So, stop looking for clippings. Begin having important conversations. Because in the end, trust is the most important thing for every new business.
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