We intend to be the No.1 real-life OTT service in India: Megha Tata, Discovery  

In a chat with exchange4media, Megha Tata, Managing Director, South Asia, Discovery Communications India, talks about partnerships in OTT space, focus areas, the new Animal Planet, NTO’s impact & more 

e4m by e4m Desk
Published: Jun 27, 2019 8:22 AM  | 5 min read
Megha Tata

Barely three months into her new role as Managing Director - South Asia - for Discovery Communications India and Megha Tata already looks completely in charge. 

She spoke to exchange4media on her new role and Discovery’s big push forward onto the OTT platform.


From BTVi to Discovery. How has the journey been so far?
I'm super excited to be part of this role. Moving from BTVi to Discovery was a big change - that was a news genre but this is something I call being at home. So, less than three months, but lots of time I've spent absorbing and observing what is happening not only in India, but globally as well.

In India, we were in a transition mode but now we are in a transformation mode. And what I mean by transformation is that even at a global level, there has been a shift in the thinking of how from being a B2B business we have to go into D2C. It's not something which will happen overnight. We need to plan for it in the long term as well.
We need to come up with a strategy which really works, which is not only aggressive but sustainable.

What are your key focus areas going forward?
There are three growth pillars for us. Number one, of course, will be becoming unparalleled leaders in the factual entertainment space. How we are going to continue to stay leaders is with a lot of content, which is going to be pure blood DNA of Discovery, being created at a global level. We will be creating bigger Indian IPs and adding more languages.

The second pillar of growth will be focusing on children. Discovery Kids is one of the fastest growing kids channel. We intend to be one of the largest players in the Indian animation space and we're going to be investing in creating more content, more IPs.

As I said, we are moving from B2B to D2C. If we need to be in the business, we have to look at where the audiences are moving and brands have to move accordingly. Hence, our D2C proposition is going to be one of our core focuses. And we hope to be launching it by early next year.

When you talk about OTT what platforms are you looking at?
We’ve had a successful partnership with Dailyhunt early this year. This reiterates the fact that there is an audience out there who wants to watch content from our stable. So, it's a very strong proposition. We are also in conversation with few other leading players who are keen to partner with us, but we will be launching our own product, our own OTT play.

While launching your own OTT, your present partnerships stay?
It's going to be a sort of a happy mix of all of that. We're looking at combinations of partnership options out there. For our proposition, we intend to be the No.1 real life OTT service in the country.


What will be your revenue model?
It will be both AVoD and SVoD.


What is your target audience? Will it be youth-centric?
Not specifically. The youth will play a role in consuming content on D2C product. But I think the D2C will be more in the 15 to 50 kind of age parameter and the core would be maybe 20 to 40. Our content on Pay TV today cuts across age groups, markets and gender.


What will be the USP from the consumers’ point of view?
We are pivoting our resources strategically, financially and operationally with the consumer-first mindset. We are focused on building an experience that is immersive, trusted, informative and community-driven. The product will be very different from our linear platform. 

There has been confusion amongst consumers about TRAI’s NTO. How has it impacted Discovery?

You're right. NTO has had its impact, but it is still work in progress. And everybody is still seeking clarity. So just like how all the other broadcasters have got impacted, we too have. But for the genre we were in we could have had a worse impact. In my view, we've done a superb job - for two reasons. One, the brand pull and second, the pricing. So, we have maintained our position on our ability to be part of consumer homes and we have grown on time spent.

The digital space is getting bigger. How do you see it impacting the industry and Discovery in terms of ad spend?

To be honest, we’ve had a great revenue growth here, irrespective and in spite of all the challenges. Of course, this quarter might have had a bit of a concern, but overall we’ve had a good year. In spite of the NTO, our time spent has increased and there is good penetration into most parts of the country. The revenue is also not being dramatically impacted. So I would say we've had a good story. There is an FCT impact, which has a direct correlation. But how that got countered is through branded solution propositions that we brought to the client.

Other than OTT, any other big changes in the pipeline?
Animal Planet is going through a big change. So, effective July 15, Animal Planet will see a new logo, a new broadcast design, new shows and new faces. It's all one big new Animal Planet happening.

TRAI may look at reducing rates. What would this mean for an infotainment channel like Discovery?

We will wait for the formal proposal. No comments on that as of now.

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Disney+ Hotstar unveils 8 sponsors ahead of ICC World Cup 2023

The streaming platform has roped in Mahindra SUVs & Tractors, Booking.com, Louis Philippe, Kingfisher, Surf Excel, ThumsUp, Black& White and MRF so far

By e4m Staff | Sep 27, 2023 8:02 AM   |   2 min read

ICC Men’s Cricket World Cup

Disney Star, the official broadcaster for both TV and digital of the upcoming ICC Cricket World Cup, has roped in eight sponsors.

While Mahindra SUVs & Tractors have come on board as co-powered by sponsor, Booking.com, Louis Philippe, Kingfisher, Surf Excel, Thums Up, Black & White and MRF are associate sponsors for the digital streaming platform.

On September 26, the official streaming platform released an ad campaign for the marquee tournament, announcing free streaming of the ICC Men's Cricket World Cup on Disney+ Hotstar. In the film, the streaming platform unveiled the sponsor's name.

The ad campaign featured Kapil Dev. The Western-style drama plays out to bring to light the free streaming option on Disney+ Hotstar with a data saver mode as well to make sure that viewers get the best quality whilst consuming less data.

As earlier reported by exchange4media, the official broadcaster has bagged two more sponsorships from IndusInd Bank and Emirates for TV. PhonePe, Mahindra Auto, Coke, MasterCard and Hindustan Unilever are the other big brands that have come on board as sponsors for the tournament.

According to sources, over 50 advertisers have signed up for the tournament and the broadcaster is still in talks with other advertisers.

For co-presenting opportunities on Disney+ Hotstar, the broadcaster has set a price tag of Rs 150 crore and for Powered by sponsors the amount is Rs 75 crore. The associate sponsorship is worth Rs 40 crore.

The ICC Men’s Cricket World Cup kicks off on October 5 with a repeat of the 2019 final as England faces New Zealand in Ahmedabad. Across 10 world-class venues, 48 matches will be played in 46 days culminating in the Final on November 19.

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Asian consumers actively seek brands that align with their values: BBDO study

This is one of the key insights from the latest study on Brand Purpose in Asia, which was carried out under the agency’s BBDO Voices insights program by BBDO Asia

By e4m Staff | Sep 26, 2023 7:25 PM   |   4 min read


Marketing and communications agency BBDO hosted an exclusive client event in India this week.

The event marked the unveiling of key insights from the latest study on Brand Purpose in Asia, which was carried out under the agency’s BBDO Voices insights program by BBDO Asia. The study explores the relevance and impact of using brand purpose as an approach to brand positioning and uncovers important by-country nuances that marketers in the region need to navigate to build their brands successfully across markets in the region.

BBDO Voices, now celebrating its 13th year, has provided valuable insights and thought leadership to brand marketers, planners, and creatives in China. This latest study marks the expansion of the program’s coverage to also include other key Asian markets such as South Korea, Japan, Thailand, the Philippines, and India. 

TzeKiat Tan, CEO-BBDO Asia, highlights the pivotal role of India in the Asian brand landscape, owing to its rapid population growth and dynamic market. She stated, "India holds great significance for us, and in a market as dynamic as this, it's essential for brands to embrace diverse cultures and consumer perspectives for success. The insights from this study provide us with valuable knowledge to building a strong brand presence in markets like India."

Suraja Kishore, CEO-BBDO India, adds, “The report is revealing in the fact that unlike in developed nations, in developing countries like India people expect brands to go beyond selling. Indian consumers want brands and companies to do their best for the ecosystem they deal in, e.g. if you are an automobile brand then consumers expect you to also look at how can you improve the quality of roads, or how can you enhance safety on the roads or clean toilets on the highway. We believe that brands can have a meaningful impact on society and culture. BBDO Voices will further help marketers, brands and companies build effective purpose-driven brand narratives beyond their own gain when wanting to connect with consumers in India.”

Speaking about BBDO Voices, Josy Paul, Chairman and Chief Creative Officer, BBDO India said “People are looking for meaning not brands. By combining the quantitative data and intelligence of BBDO Voices with the emotional data and deep listening understanding of BBDO India, we can deliver greater connection, conversation and conversion for brands.”

According to BBDO Asia's latest report, Asian consumers actively seek brands that align with their values and address critical societal topics, such as Environmental, Social, and Governance (ESG) principles, Diversity, Equity, and Inclusion (DE&I), and women empowerment.  


Among the four major trends identified to watch are:

1.CLIMATE CHANGE TO LIKELY SPEED UP THE IMPORTANCE OF BRAND PURPOSE. Environment and sustainability issues are the leading social topic Asian consumers want brands to champion the most today. As the effects of global warming intensifies, more consumers will look to brands to embrace a sense of urgency and be part of the solution rather than the problem. When this happens, brand purpose will significantly impact brand and customer relations much more than now.

  1. BRAND PURPOSE WILL BECOME DE RIGUEUR FOR MARKETERS AS GEN Z ASIAN CONSUMERS COME OF AGE AND TAKE OVER SOCIETY. While traditional mindsets and narratives still persist in the region, those under 25 demonstrate progressive voices on issues like LGBT+ acceptance and advocacy. They will expect brands to be their voice, and brands that do not stand for a social purpose will lose social currency.

3.BRANDS WILL INCREASINGLY HAVE THE SAME ACCOUNTABILITY AS QUASI-GOVERNMENT BODIES. This is especially true in the developing regions of Asia where consumers are 20% to 40% more likely to have sought out brands due to its perceived impact on society. Here, citizens expect brands to step up and fill gaps which public governance systems often cannot. In this sense, consumers in developing parts of Asia will continue to expect brands to embrace the same agenda as governments.

4.BRAND PURPOSE IN ASIA WILL HAVE ASIAN CHARACTERSTICS. Brand purpose in Asia can never exist in a vacuum. Among those who bought a purpose brand within the three months prior to the survey, 6 out of 10 also bought it for its functional characteristics. To be relevant to the region’s consumers, a brand purpose narrative will always need to be rooted in what the product or service is supposed to functionally deliver. It also needs to be supplemented by rational/functional content along the customer journey.

With its latest study, BBDO Asia hopes to help marketers, brands and companies build effective purpose-driven brand narratives beyond their own gain when wanting to connect with consumers in this region.   



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Art-E Media Tech wins D2C mandate of VIP Industries

The agency will take charge of the design, development, and management of websites and D2C platforms for various brands under the company

By e4m Staff | Sep 26, 2023 5:01 PM   |   2 min read


Creative media and MarTech agency Art-E Media Tech has announced its newest collaboration with VIP Industries. In this partnership, the agency will take charge of the design, development, and management of websites and D2C platforms for various brands under the VIP Industries umbrella. Established in 1968, VIP Industries is a leading manufacturers and retailers of luggage, backpacks, and handbags. It supplies to over 45 countries.

"This milestone collaboration is set to redefine the way VIP Industries connects with its customers. By harnessing Art-E's expertise in Martech, Creative Technology, UI/UX and eCommerce solutions, VIP Industries aims to elevate its online presence and provide a seamless, immersive shopping experience for its global customer base," said the company in its press release.

Praful Gupta, Head of Marketing at VIP Industries, said ‘We chose Art-E for their ability to not just develop but also bring upon various facets of martech to the fore. Our new websites seek to capture what each individual is seeking, so as to tailor make them to suit every need with speed. Our digital-first approach is well aligned with our customer-first attitude.

Suyash Dongre, Head of Digital Marketing at VIP Industries, added “We are looking forward to benefiting from Art-E’s capabilities to understand user journeys of our customers that lead to a result-driven digital experience.

Preetesh Chouhan, Art-E’s Chief Digital Officer, was expectedly elated. “VIP Industries is a VIP win for us. It strengthens our claim of being one of India’s finest martech companies; a claim built on our multi-stack capabilities over the last few years. Really excited for the opportunity to build some world-class platforms for a world class client.

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IMPACT Top 30 Under 30 alumni address the Class of '23

Four illustrious ex-winners of IMPACT Top 30 Under 30 addressed a gathering of young professionals who made it to the list this year

By e4m Staff | Sep 26, 2023 2:15 PM   |   5 min read


Zooming in on Gen Zoomers

Shrenik Gandhi discussed why marketers should shift their focus on GenZ which is already moving the needle on social media and emerging trends and will soon dictate consumption patterns.

Shrenik Gandhi, Co-Founder & CEO of White Rivers Media threw light on GenZ which is on its way to making up 75% of the mass consumption audience in India. He shared an anecdote from the time he realised the stark difference between Gen-Z and the marketers who are planning to target them – when he was buying a piece of clothing at an event and asked for it in his size, the Gen-Z folks who were around him gave him a ‘look’. That was when he realised that this age group does not look for a 'size,' instead when they like something they buy it. This pushed him to think about the disconnect and distance between marketing communications and the target audience. "Gen-Z does not like to buy clothing with a size in mind as size doesn't define their style", he added.

He cited an example of what youngsters call ‘Finsta,’ which allows users to create a fake Instagram account to stalk other users, saying that these are some of the new and interesting things about this age group.

He also stated that traditional marketers would never think of these elements and encouraged the new lot of IMPACT Top 30 Under 30 to start nudging CMOs to think Gen-Z-first and take proactive initiatives to catch them young before they make up for 75% of mass consumption of audience by 2030.

Advertising For Good

Mahesh Ambaliya enlightened the new batch of Top 30 Under 30 by sharing how responsibility is closely intertwined with the work

During his address at the event, Mahesh Ambaliya, Creative Director, VMLY&R stated "Advertising for good does not mean ideas that win big at Cannes". He further shared that solving real-life problems is a part of advertising for good.

Quoting a thought shared by Piyush Pandey, he said: "You cannot solve problems of India sitting in your air-conditioned room." Ambaliya then emphasized the practice of going to places and experiencing the concerns and problems of the people.

He spoke about the time he visited Myanmar and held a 3-month-old orphan who did not have any family or agency to take care of her. He stated that when you experience something like this, "The world shifts for you."

He concluded his thoughts by stating that the title of IMPACT Top 30 Under 30 makes the winners one of the top people in this industry in India. He urged the winners to make their company responsible for one initiative at least.

He stated, "Younger generations are focused on brands that focus on good, you have a responsibility now".

Being a Young Entrepreneur in the Ad World

Chandni Shah shared the story of her journey through advertising and described being a young entrepreneur in the ad world

According to Chandni Shah, Founder & COO, FCB Kinnect, her journey in advertising started when she was 3 years old. She was a child actor in several of the ad films from that time and was mesmerized by the industry so much that she stepped into it, and ended up founding her own agency at the age of 22. As a young entrepreneur, she went through several ups and downs on the roller coaster ride of running her agency. She spoke of a time when things were up and running, and her entire content team quit on her.

But that didn't stop her from growing the agency further and she added, "Building a team has been the most gratifying part of my journey". Shah also shared that finding the right mentor is as important as building the right team.

She further emphasized having a strong vision as an entrepreneur in the ad world, "We had a strong vision even when we were a loss-making company, and by 2018 we thought we achieved all of it.... But then we landed at Cannes and realized that we're just getting started".

"Lastly, the most important thing is having grit, how you show up every day with energy and march towards success..." she said.

Bear-Hug The Cynic

PG Aditya deep-dives into the changing power equation in the business and shares the importance of networking and more

PG Aditya, Co-Founder, Talented urged all ad industry professionals to be better at networking. He stressed the fact that it is an integral part of the job, and added, "Pretend you're an extrovert... who loves networking, but do it".

Acknowledging the inhibitions that an aspiring professional might have; he shared an anecdote to encourage professionals to break the ice. He mentioned that once upon a time, he didn't know the do's and don'ts of networking, so he jumped the gun with one of the ad veterans present and shared a concern he was deeply moved by but later realized it was not the time or place for that.

But Aditya stated, "The industry doesn't judge you for networking mistakes, young people do, because veterans know how to take it easy and look past these mistakes".

He shares a tiny regret from 2016, the year when he was included in the IMPACT Top 30 Under 30 list. It was that he didn't initiate enough conversations to make connections. "Your batch essentially becomes your syllabus... and this industry thrives on frepocism... that is nepotism with friends. You end up doing a lot of work and business with your friends,” he said.

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MANJA takes responsibility for Kapil Dev's 'abduction'

A picture of a bound-and-gagged Dev doing rounds on the internet was part of Disney+ Hotstar's latest campaign by MANJA for ICC Mens Cricket World Cup 2023.

By e4m Staff | Sep 26, 2023 1:38 PM   |   1 min read

kapil dev

A picture of cricket great Kapil Dev has been doing rounds on the internet, showing a bound and gagged Dev being led away. Many on the internet, including Gautam Gambir, raised concerns about Dev's safety after the out-of-context picture was widely circulated on Twitter and other platforms. 

The mystery has been solved after integrated creative agency MANJA took "responsibility" for the so called abduction. 

To take Disney + Hotstar to the mobile screens in small town India, the agency developed a campaign to announce the free streaming of the ICC mens Cricket World Cup 2023.

With the villagers taking Kapil hostage, this Western style drama plays out to bring to light the free streaming option on Disney + Hotstar, with a data saver mode as well to make sure that that viewers get the best quality whilst consuming less data.

Campaign is live on TV and Digital in the build up to the upcoming World Cup.

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Katrina Kaif is UNIQLO's first Indian ambassador

The Japanese company aims to leverage India's expanding fashion market with this association

By e4m Staff | Sep 26, 2023 11:59 AM   |   1 min read


Katrina Kaif has been roped in as the first Indian brand ambassador for Japanese fashion company UNIQLO.

The actress, when asked about this association stated, “I am very excited about my partnership with UNIQLO. Personally, I have always been fascinated with Japanese culture and their design aesthetics. UNIQLO has been my go-to brand for my daily essentials and over the years I have admired how functional and innovative their products are. Their simple, high-quality clothing is also very versatile, and perfect to build one’s everyday wardrobe with.”

The association aims to leverage India's expanding fashion market and the youth demographic who admire her style and charitable endeavours.

Alongside her role as UNIQLO's ambassador, Katrina also serves as the brand ambassador for Etihad Airways.

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ABCD in Marketing: Harnessing technology for consumer impact

Guest Column: S Krishnamoorthy, Co-Founder, Xeno Reality, and Dr. Srinath Sridharan, policy researcher & corporate advisor, explain marketer's increasing reliance on data-driven insights

By S Krishnamoorthy | Sep 26, 2023 11:35 AM   |   11 min read


In today's digital age, marketers are at the forefront of a technological revolution that is reshaping the landscape of consumerism. With the rapid advancements in technology and the increasing reliance on data-driven insights, marketers have transformed into technocrats, leveraging cutting-edge tools and strategies to drive business success. 

Technology has become an integral part of modern marketing, revolutionising the way businesses connect with consumers. Technocrat marketers understand the importance of staying ahead of the curve by embracing emerging technologies and leveraging them to their advantage. From artificial intelligence and machine learning to big data analytics and automation, these technocrats harness the power of technology to unlock valuable insights, streamline processes, and deliver personalized experiences at scale.

In today's hyperconnected world, technology has become an integral part of our daily lives. Its transformative power has seeped into various industries, revolutionising the way businesses operate. In the realm of marketing, the adoption of technologies such as Artificial Intelligence (AI), Business Analytics, Customer Relationship Management (CRM), and Digital platforms has redefined the landscape, enabling companies to connect, engage, and understand their customers like never before. Data has emerged as the lifeblood of modern marketing, providing technocrat marketers with the insights needed to make informed decisions. Through sophisticated analytics tools and robust data management systems, marketers can collect, analyse, and interpret vast amounts of consumer data. This data-driven approach enables them to understand consumer behaviour, identify trends, and tailor marketing strategies to meet the evolving needs and preferences of their target audience.

Technocrat marketers recognise that data is not just a buzzword but a strategic asset that drives business growth. In the digital age, data has become the currency that drives business decisions, and marketers have embraced its power to transform their strategies. With the rise of technology and advanced analytics tools, the availability and accessibility of data have reached unprecedented levels.

The Power of Personalisation: Gone are the days of mass marketing and generic advertising campaigns. Today's consumers expect personalised experiences tailored to their preferences and needs. Data provides marketers with invaluable insights into customer behaviour, enabling them to understand individual preferences, purchase patterns, and demographics. Armed with this knowledge, marketers can create targeted, relevant, and personalised campaigns that resonate with their audience, leading to higher engagement, conversion rates, and customer satisfaction.

Uncovering Consumer Insights: Data allows marketers to dig deep into consumer behavior and uncover invaluable insights. By analysing consumer data, such as browsing history, purchase behaviour, and social media interactions, marketers can gain a comprehensive understanding of their target audience. This understanding goes beyond demographics and delves into the psychology behind consumer decision-making, enabling marketers to create impactful messaging, compelling offers, and effective marketing strategies.

Optimising Marketing Strategies: Data-driven marketing enables marketers to optimise their strategies and make informed decisions. Through data analysis, marketers can measure the effectiveness of their campaigns, track key performance indicators, and identify areas for improvement. This iterative approach allows for continuous refinement, ensuring that marketing efforts are efficient and yield maximum results. By leveraging data, marketers can allocate resources more effectively, target the right channels, and refine their messaging to resonate with their audience.

Anticipating Customer Needs: Data empowers marketers to anticipate customer needs and stay ahead of the curve. By analysing historical data and monitoring trends, marketers can identify emerging customer preferences and changing market dynamics. This foresight enables businesses to proactively adapt their strategies, develop innovative products, and meet customer demands before they become mainstream. With data as their compass, marketers can navigate the ever-evolving marketplace and position their brands as industry leaders.

Enhancing Customer Engagement: Data-driven marketing facilitates enhanced customer engagement and interaction. Through various touchpoints, such as social media, email marketing, and website analytics, marketers can capture valuable customer data. This data, combined with advanced analytics and CRM systems, enables businesses to deliver personalised communication, targeted promotions, and tailored recommendations. By leveraging data to engage customers at the right time, in the right way, marketers can foster deeper connections, increase brand loyalty, and drive customer advocacy.

Ethics and Privacy: While data-driven marketing offers immense opportunities, it also brings ethical considerations regarding data privacy and security. Marketers must prioritise responsible data usage, ensuring compliance with regulations and safeguarding customer information. Transparency and consent are crucial in establishing trust with consumers and maintaining long-term relationships. Marketers must strike a delicate balance between utilising data to deliver personalized experiences and respecting the privacy rights of their customers.

Immersive technologies

Immersive technologies like Augmented Reality (AR) and Virtual Reality (VR) can greatly enhance marketing strategies in the digital age. By incorporating AR/VR experiences into their campaigns, marketers can create immersive and interactive brand experiences that captivate consumers. AR can be used to overlay virtual elements onto the real world, allowing users to visualise products in their environment before making a purchase. VR, on the other hand, offers a fully simulated environment, enabling users to explore virtual spaces and engage with branded content in a highly engaging and memorable way. These technologies can provide a unique and personalised experience, driving customer engagement, increasing brand loyalty, and ultimately leading to higher conversion rates.

With AR/VR, marketers can leverage the power of storytelling to convey their brand message in a more compelling and experiential manner. They can create virtual showrooms, allowing customers to virtually browse and try out products, which can be particularly valuable for industries like furniture, fashion, and automotive. Additionally, AR/VR can be utilised in events and activations, enabling attendees to interact with virtual elements and participate in immersive brand experiences. These technologies have the potential to revolutionise the way marketers connect with consumers, making marketing campaigns more memorable, impactful, and effective in driving business success.

Focusing on the ABCDs of marketing

Immersive technologies have the potential to enhance the ABCD of marketing,  by providing engaging and interactive experiences for users.

Artificial Intelligence (AI) has emerged as a game-changer in the marketing domain. With AI-powered algorithms and machine learning, companies can analyse vast amounts of data, derive valuable insights, and make data-driven decisions. From personalised recommendations to chatbots offering seamless customer service, AI enables marketers to deliver customised experiences at scale. The evolution of AI has transformed marketing from a static, one-size-fits-all approach to a dynamic, hyper-personalised strategy, creating deeper connections with consumers. Immersive technologies like AR and VR can leverage AI algorithms to deliver personalized and contextual experiences. For example, AI-powered chatbots can be integrated into AR/VR interfaces, allowing users to have realistic and interactive conversations with virtual assistants. This combination enables businesses to provide real-time assistance, personalized recommendations, and customized interactions, enhancing customer engagement and satisfaction.

Business Analytics has revolutionised the way marketers understand consumer behaviour and make informed decisions. By leveraging advanced analytics techniques, businesses can gain insights into customer preferences, market trends, and competitors' strategies. This data-driven approach enables marketers to identify target segments, optimize campaigns, and predict future market dynamics. Through real-time analytics, businesses can pivot quickly and stay ahead in a rapidly changing market landscape. Immersive technologies can augment business analytics by visualising data in three-dimensional spaces. With AR/VR, marketers can explore complex datasets and visually represent information in a more intuitive and immersive manner. This enables deeper insights and faster decision-making by allowing analysts to interact with data visually, identify patterns, and discover hidden correlations.

Customer Relationship Management (CRM) has evolved from managing basic customer information to a comprehensive strategy for building and nurturing customer relationships. CRM platforms allow businesses to centralize customer data, track interactions, and personalize engagement. By understanding individual customer preferences and behaviors, companies can tailor their marketing efforts, anticipate needs, and deliver exceptional experiences. CRM has become a cornerstone for businesses seeking to establish long-lasting relationships and foster brand loyalty. Immersive technologies can transform the way CRM systems are used, enabling marketers to have a more immersive understanding of their customers. With AR/VR, marketers can visualise customer data in a spatial context, gaining a deeper understanding of customer preferences, behaviors, and interactions. This immersive view can assist in identifying opportunities for personalized engagement, tailored offerings, and proactive customer service, ultimately improving customer relationship management and driving loyalty.

The rise of digital platforms has transformed marketing from a one-way communication channel to a dynamic, interactive space. The advent of social media, mobile apps, and online marketplaces has opened up new avenues for businesses to engage with consumers. Digital marketing enables targeted messaging, real-time feedback, and measurable results. With the ability to track consumer interactions and preferences, marketers can refine their strategies, optimise campaigns, and drive higher conversion rates. The digital revolution has democratised marketing, allowing businesses of all sizes to reach global audiences and compete on a level playing field. Immersive technologies can revolutionise digital marketing by creating interactive and memorable brand experiences. With AR/VR, marketers can go beyond traditional advertising formats and offer immersive campaigns that allow users to engage with branded content in a virtual environment. For example, AR filters and VR experiences can be used to showcase products, provide virtual try-on experiences, or transport users into immersive storytelling narratives. This level of interactivity and immersion can significantly enhance brand awareness, customer engagement, and conversion rates.

The shift towards technology-driven marketing is propelled by the widespread adoption of technology by consumers. Today's consumers are digitally savvy, connected, and expect personalised experiences. They willingly share their data in exchange for tailored recommendations, convenience, and relevant content. This abundance of consumer data has fueled the need for technologies like AI, Business Analytics, CRM, and Digital platforms to harness its potential and deliver value to customers. As technology continues to advance and consumers become even more data-centric, the seamless integration of these technologies will be essential for businesses to thrive and meet the evolving needs of their customers.

India focused approach

In the Indian market, it is important to consider the country's diverse cultural and linguistic landscape. Marketers need to adapt their technology-driven strategies to cater to different regions and languages within India. This could involve translating content, customising campaigns based on regional preferences, and leveraging local influencers or platforms that resonate with specific audiences. India has witnessed a significant growth in smartphone adoption and internet penetration, with a large portion of the population accessing the internet primarily through mobile devices. Marketers targeting the Indian market should prioritise a mobile-first approach, ensuring that their websites, apps, and digital campaigns are optimised for mobile devices. Additionally, leveraging mobile messaging platforms and mobile advertising channels can be effective in reaching and engaging Indian consumers.

While technology-driven marketing has become a necessity, it's crucial to consider the cost-effectiveness of implementing these solutions in the Indian market. India has a diverse market with consumers from various socio-economic backgrounds. Marketers should explore affordable and scalable technology solutions that can deliver value without imposing significant financial burdens on businesses. This could involve leveraging open-source tools, cloud-based services, or partnerships with local technology providers to optimise costs while delivering impactful marketing outcomes.

While global e-commerce giants have a significant presence in India, the market also has well-established regional e-commerce platforms. Marketers targeting the Indian market should consider partnering with or utilising these regional platforms to reach a broader customer base. Understanding the preferences and shopping habits of Indian consumers on these platforms can help tailor marketing strategies and optimise product placement for maximum visibility and sales.

India is a linguistically diverse country with a wide range of languages spoken across different states and regions. To effectively connect with Indian consumers, marketers should consider incorporating regional languages and cultural nuances into their marketing efforts. This could involve creating localised content, using local language, and adapting messaging to resonate with specific cultural contexts. By recognising and respecting the diversity of Indian culture and language, marketers can build stronger connections and establish trust with their target audience.

In recent years, data privacy has become a significant concern globally, and India is no exception. Marketers operating in the Indian market must prioritise data protection and adhere to relevant privacy regulations. Implementing robust data security measures, obtaining proper consent from consumers, and being transparent about data usage practices are essential to build trust and maintain strong customer relationships. Demonstrating a commitment to privacy and data protection will be crucial for marketers to navigate the Indian market successfully.

The Indian marketing fraternity is gradually embracing immersive technologies, recognising their potential to revolutionise customer experiences and engagement. While the adoption is still in its early stages, there is growing interest and experimentation with augmented reality (AR) and virtual reality (VR) in various industries. Companies are exploring the use of AR/VR in areas such as product visualisation, virtual showrooms, experiential marketing, and interactive brand experiences. With the rapid advancements in technology and the increasing smartphone penetration in India, it is expected that immersive technologies will gain more traction in the coming years, paving the way for innovative and immersive marketing strategies across the country.

Disclaimer: The views expressed here are solely those of the authors and do not in any way represent the views of exchange4media.com

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