Priya Subramani, VP & GM, Customer Experience Products at Freshworks, explains how SMBs can enrich customer experience with AI tools such as chatbots, sentiment detection, ticket categorisation, etc

Jagruti Verma Mar 5, 2025 9:07 AM

Guest Column: Piyali Chatterjee – SVP, CX Practice, said that using social media channels as a robust response mechanism to interact with customers will be the future trend of Social CX

Piyali Chatterjee Sep 25, 2021 8:44 AM

The survey was conducted globally with a total of 4700 respondents, out of which 61.54% were from India

exchange4media Staff Mar 25, 2021 6:03 PM