Caught you thinking about that ad again, didn’t I?

Guest Column: Shantomoy Ray, Founder & Director of K-Factor Communications, writes on how to leverage behavioural economics in marketing for better brand recall 

e4m by Shantomoy Ray
Published: May 19, 2025 8:54 AM  | 6 min read
Shantomoy Ray
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Behavioural economics might sound like something you would encounter in a university lecture hall but in the realm of marketing it is pure gold. It is the silent force behind the adverts that do not just sell but linger in your mind, dance on the edge of memory and resurface at the perfect moment. Those catchy lines that make you smile, those emotional scenes that bring a lump to your throat or those curious nudges that get you to click buy or share? That is behavioural economics quietly pulling the strings. And when marketers tap into it with creativity and intuition the result is not just a campaign but a lasting impression.

Humans by nature are not rational decision-makers. We like to believe we are but more often than not we are guided by emotion, habit instinct and shortcuts that help us get through our day. Marketers who understand this have a distinct advantage. They know that logic might get you noticed but it is emotion that gets you remembered. An emotional response whether joy, surprise or nostalgia forms a stronger memory. That is why a beautifully shot film with a touching moment even if it barely talks about the product will stay in your head far longer than a list of features and benefits ever could.

Take the idea of simplicity. Our brains crave it. We are bombarded with thousands of messages every day so when something is easy to understand and pleasing to process it automatically wins attention. A slogan that rolls off the tongue a melody you cannot stop humming or a symbol that stands out at a glance makes all the difference. Simplicity lowers the mental effort needed to absorb a message and as a result increases the likelihood that it will be remembered. The clever trick is making that simplicity seem effortless, even poetic.

Then there is the power of framing. The way a message is presented changes how it is received. If you tell someone a product has a ninety-five percent success rate it feels more reassuring than telling them there is a five percent chance of failure. The facts are the same but the impression is different. And impressions are what consumers carry with them. Marketers can use this to paint a picture that highlights optimism, benefit or safety depending on what will resonate most with their audience. Done right this not only persuades but also plants a memory.

Humour is another underused yet incredibly effective tool. When people laugh they let their guard down. They connect. A clever pun or a quirky scene that makes someone chuckle creates a moment that stands out from the usual advertising clutter. It becomes a story they are likely to tell or recall later and it makes the brand more human, more likeable. People do not forget what made them feel good and in a world full of seriousness a little laughter goes a long way.

Loss aversion plays on our fear of missing out. The moment you tell someone that a special deal is available for only a few hours it triggers a subtle panic. Nobody wants to lose out. Even if they were not interested before suddenly the stakes have changed. This sense of urgency creates a powerful emotional spike that makes the experience more vivid and therefore more memorable. It is not just about getting someone to act in the moment it is about etching that feeling of importance into their mind so that your brand becomes synonymous with value or opportunity.

Sometimes the most memorable marketing moments are not loud or dramatic. They are personal. That feeling you get when a message seems to speak just to you understand your need or mirror your experience – that is behavioural insight working its magic. We are all wired to respond to things that feel familiar. When we see ourselves reflected in a campaign it feels more relevant more truthful. And what feels personal tends to stay with us longer.

Social influence also plays a key role. People tend to do what others are doing. When we see a crowd gathered somewhere or hear that something is the most popular choice we pay attention. Our brains interpret social proof as a shortcut to decision-making. It is safer to follow the crowd. Marketers use this instinct to subtly guide consumer behaviour. Phrases like ‘most chosen’ ‘bestseller’ or ‘trusted by thousands’ are not just persuasive they are sticky. They stay in your mind the next time you are making a decision.

Another fascinating idea is the peak end rule. It says that people remember an experience based on how they felt at its most intense moment and at the end. That is why a campaign that delivers a surprise twist or a powerful closing message will linger in memory more than one that is merely consistent. It also explains why customer service matters so much. The final impression someone has whether it comes from a transaction a delivery or even an advert colours their entire perception of the brand.

We also cannot overlook the power of repetition. The more you see or hear something the more familiar it becomes and the more you begin to like it. It is called the mere exposure effect. That is why marketers repeat taglines use signature colours and keep the tone of voice consistent. Repetition when done cleverly is not boring, it is strategic. It makes your brand feel like a regular presence in someone’s life and familiarity in turn builds trust and recall.

Behavioural economics reminds us that consumers do not operate in spreadsheets. They are real people with quirks emotions and unconscious biases. They remember stories not slogans. They respond to feelings not facts. And they are far more influenced by the context of a message than we usually think. This opens up a world of creative possibilities for marketers who are willing to dig deeper into the hows and whys of human decision-making.

At its heart behavioural economics hands marketers a powerful gift – the chance to understand people not just as consumers but as complex emotional beings. It teaches us to look beyond data points and demographics to the stories the habits and the hidden motivations that drive decisions. It nudges brands to stop shouting about what they do and start whispering how they make people feel. In a world overflowing with noise this kind of human touch can cut through like a melody in a crowded room. Because while people may forget statistics they rarely forget a moment that moved them. And if your brand can create that moment you are not just being remembered – you are becoming part of someone’s story.

Disclaimer: The views expressed here are solely those of the author and do not in any way represent the views of exchange4media.com

Published On: May 19, 2025 8:54 AM