Guest Column: Time for PR to take leadership role

Public Relations can be the nimble and sure-footed ally to help companies negotiate in a shifting landscape, says Vivek Rana of The PRactice

e4m by Vivek Rana
Published: Dec 26, 2012 7:55 PM  | 4 min read
Guest Column: Time for PR to take leadership role

Few periods in business history have been marked by such flux and shifts in the communications landscape as we are seeing today. For those responsible for heightening their companies’ public profiles, the rules of the game are changing by the minute.

Today, a corporate’s spokesperson is not just the CXO, but also the employees and stakeholders who have been empowered by technology and feel entitled to express their opinions fearlessly. Engaging with all these publics in a meaningful manner will be challenging on multiple levels. Engagement with this target customer now incorporates more ‘pull’ elements than ‘push’. Moving the customer along the scale from awareness to persuasion demands active and real time community engagement.

The death bells for superficial reputation management, controlled one-way monologues are ringing loud. Clients are going to be pulled out of their comfort zones.

If there is one discipline that is best positioned to absorb and adapt to these changes, it is Public Relations. That is because Public Relations has always been about connecting with the end customer at a granular level. We will have to lead from the front and help clients talk with and listen to their stakeholders in ways that they don't yet necessarily know how to do. And because we practitioners are tuned into multiple perspectives, including those of consumers, policy makers, journalists, analysts and commentators, we can play weather vane to the winds of public opinion.

As Public Relations professionals, we must be able to modify our tactics swiftly and seamlessly – swapping ongoing local community outreach for a one-time product launch, for instance, or directly connecting with the audience through an online portal rather than depending on spotty media coverage alone. Public Relations can be the nimble and sure-footed ally to help companies negotiate this shifting landscape and offer a holistic approach to solving client challenges; an approach that is both discerning and optimal to the situation at hand.

The current challenge for the industry is that its potential is not being plumbed to the fullest extent. Public Relations professionals have traditionally been viewed as masters of the media relations game. Clients are not willing to see or expect beyond the same. But the industry must now go beyond celebrating long established tactical capabilities and become more vocal about the value it delivers instrategic stakeholder communication that is guided by insight and geared toward results.

Real insight is the critical fulcrum on which solid campaigns rest. Many a successful campaign, for example, has drawn on a simple but essential nugget of knowledge gleaned about buyer motivation and needs. For instance, P&G touts the leak-proof characteristic of its diapers in the face of evidence that new parents want nothing more than a good night’s sleep for their babies. In promoting its anti-smoking nicotine replacement therapy in the Indian market, J&J drew on the insight that smokers need a little help from the outside, apart from willpower, to kick the habit.

Public Relations firms have to push for similar insights from clients and the marketplace in order to craft communication that is targeted and designed for impact. The underlying research results are often readily available through secondary sources or the clients’ own data troves. It is up to practitioners to cull the findings down to the bedrock inspiration of a winning campaign. We will have to adapt our outreach strategies to integrated platforms and work on nurturing brand advocates in an increasingly interconnected world.

A perfect case study in market making unconventionality comes from Apple Inc. The key to the success of its ‘Think Different’ campaign was not in the advertising and other mass media messages but in the way the company effectively communicated – through its mission statement, customer service delivery and its breakthrough designs – that it believed in shaking up the status quo. The fact that it also makes quality computers and mp3 players is incidental to this core belief.

It is this kind of holistic approach and innovative thinking that Public Relations firms should champion in their clients. We have to feel comfortable in counseling them to take risks and to push the envelope as needed. In this new era of connection and communication – of unprecedented dialogue between brands, organisations, consumers and stakeholders – are you willing to give Public Relations it due?

The author is Principal at The PRactice.

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Influencer Marketing has become central to the overall marketing strategy

ClanConnect.ai is an AI-enabled platform that allows brands to scale their influencer marketing efforts

By exchange4media Staff | Oct 16, 2020 1:21 AM   |   3 min read

ClanConnect

ClanConnect.ai, a self-serve influencer marketing startup for brands.The AI-driven influencer marketing platform is founded by Kunal Kishore Sinha, Co-Founder of Value 360 Communications), Sagar Pushp, Former Head of Digital Media at Cheil India), and notable filmmaker Anshai Lal. 

 

ClanConnect.ai aims to provide an AI-driven Influencer Marketing platform that helps brands in making their influencer marketing campaigns more data and result oriented. We spoke to the founders about the new venture and more:

 

Excerpts:

What was the thought behind this  entrepreneurial venture?

Working along with various brands for more than a decade now, we realized that this industry needed a certain amount of technology push. We also thought why influencers have not been able to organize themselves on to a platform where brands can actually benefit from the influencer marketing space. 

So, we started working on this idea and came up with something which can actually change the entire dynamics of influencer marketing. 

ClanConnect.ai aims to provide an AI-driven Influencer Marketing platform that helps brands in making their influencer marketing campaigns more data and result oriented. 

Tell us about the tech highlights of  ClanConnect?

ClanConnect.ai is an AI-enabled platform that allows brands to scale their influencer marketing efforts by bringing discovery, management, and performance analytics all in one system. 

Through targeted searches and customizable analytics, marketers are able to identify and partner with more relevant influencers. ClanConnect.ai offers 30 different parameters to quantify the suitability and reach of each influencer. ClanConnect.ai has introduced a structured process of selecting influencers for brands. It simplifies the interaction between all stakeholders through instant analytics, progress reports, campaign ROIs, and so forth to help everyone derive the necessary learnings.   

The platform further empowers smaller influencers to engage with larger brands, thereby democratizing the process for everyone. Setting the competitive aspects aside, ClanConnect.ai - the influencer marketplace- seeks to collaborate with all stakeholders, including individual influencers, talent hubs, agencies, and brands by bringing them onto a single platform.   

 How important has influencer marketing become for brands and for consumers? 

 Influencer marketing is driving the entire People to People marketing strategy for the brands. The reason it has become central to the overall marketing strategy.

Influencers are creating very meaningful conversations with their follower base which is helping brands create a relationship with the consumers at large. This relationship of trust can be effectively monetized. 



Celebrities have been making news for all the wrong reasons right now. How is it going to reshape the entire influencer marketing paradigm? 

Cricketers and Bollywood celebrities have always been part of the traditional advertising. Brands try to leverage the power of their reach. But, there are many brands that have ended their partnership with some of the celebrities who were in question for wrong reasons. There is a great opportunity for influencers beyond celebrities right now. 

Also, influencer marketing is increasing accessibility for smaller businesses. So, this industry will help the smaller ones to mobilize their businesses. Many small influencers and KOL (Key Opinion Leaders)  with a greater reach can make a livelihood out of this. Micro/nano influencers will become essentially important in the times to come. So, this will become an industry of its own, we are at a very nascent stage.

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Hotstar appoints Gopika Gulati as Communications & PR Lead

In a career spanning almost a decade, Gulati has been associated with companies like Alibaba, MSL and Weber Shandwick in the past

By exchange4media Staff | Dec 9, 2019 9:05 AM   |   1 min read

Gopika Gulati

Hotstar appoints former UNESCO Communications Consultant Gopika Gulati as Communications and PR Lead.

Gulati will be leading PR and communications for Hotstar’s AVOD (Advertising based Video on Demand) division which includes flagship properties like IPL, corporate and tech PR. In a career spanning almost a decade, Gulati has been associated with companies like Alibaba, MSL and Weber Shandwick in the past.

Gulati holds an MBA in Communication Management from Symbiosis Institute of Media & Communication, Pune and a Bachelors in History from Jesus & Mary College, Delhi.


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Hindustan Coca Cola Beverages appoints Mukund Trivedy as Head of Communications

Prior to this role, Trivedy worked with SRF Ltd. as Head of Corporate Communications for almost a decade

By exchange4media Staff | Jul 16, 2019 8:38 AM   |   1 min read

Mukund Trivedy

Hindustan Coca Cola Beverages has appointed Mukund Trivedy as Head of Communications and media relations. Prior to this role, he was associated with SRF Ltd. as Head of Corporate Communications where he served almost a decade long stint.

Trivedy was also associated with SAIL for over 13 years where he was working as Sr. Manager Corporate Communications. He is also the founder of communications start-up-- Straight Drive.

Trivedy is the alumni of the prestigious Management Development Institute and has an MBA in Marketing.

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Amazon appoints Suruchi Jajoo as Manager, Public Relations

Prior to this role Jajoo was working as Director of Strategic Initiatives, Gutenberg LLC.

By Ruhail Amin | May 22, 2019 9:43 AM   |   1 min read

Suruchi Jajoo

Suruchi Jajoo, former Director of Strategic Initiatives, Gutenberg LLC has joined Amazon as Manager, Public Relations.

Prior to joining Gutenberg, Jajoo was associated with Urban Ladder for over 4 years. She joined Urban Ladder in 2013 and her last role was as Head of Strategy Communications. She has also served stints at Myntra and Telenor India.

Jajoo holds a Master’s degree in Strategic Communication from Columbia University and a Bachelor’s degree from Bangalore University.

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L&T appoints Yuvraj Mehta as Head of Brand Management & Communications

Mehta moved on from GMR after serving a four year stint with the group.

By Ruhail Amin | Feb 8, 2019 8:12 AM   |   1 min read

Yuvraj Mehta

Yuvraj Mehta, former Group Head, GMR Communications has joined L&T as Head of Brand Management & Communications. Mehta moved on from GMR after serving a four-year stint with the group.

Prior to GMR, he was working as Group Head & VP, Corporate Communications at Reliance Infrastructure Ltd where he served a long stint of over seven years.

Mehta has also been associated with Samsung Telecommunications Ltd as Head of Corporate Communications from 2006-08. He holds an MBA from KIIT School of Management and BSc from Calcutta University.

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Surabhi Patodia of Ola joins Practo as Head of Communications

Patodia served over three years at Ola as Senior Manager, Corporate Communications & PR

By Ruhail Amin | Feb 8, 2019 8:20 AM   |   1 min read

Patodia

Surabhi Patodia, former Senior Manager, Corporate Communications & PR at Ola has joined healthcare platform Practo as Head of Communications.

Patodia started her career in Communications with Adfactors PR, where she helped companies going to IPO with their communication plans. She then went on to be a part of Text100, India's premier Technology PR agency, where she worked with brands like Lenovo, Tata Power Solar, to name a few. She joined Ola in 2016, and was instrumental in building a strong narrative for the brand, across India and International markets.

Patodia holds PG Diploma in Public Relations & Corporate Communications from the Xavier’s Institute of Mass Communications, Mumbai and Bachelors in Business Administration from BIT, Mesra.

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IndiGo appoints Chhavi Leekha as Director, Corporate Communications & Brand Reputation

Prior to this role, Leekha worked with Nokia India as Head of Marketing and Communications

By Ruhail Amin | Jan 29, 2019 8:08 AM   |   1 min read

Leekha

IndiGo airlines, part of InterGlobe Aviation Ltd, has appointed Chhavi Leekha as Director Corporate Communications and Brand Reputation. Prior to this role, she worked with Nokia India as Head of Marketing and Communications. Her role included setting the direction and leading Nokia's marketing strategy, demand generations, brand strategy, event management, advertising, external/internal communications, corporate affairs &CSR.

Leekha has also worked with Uber India as Consulting Director of Communications and also served a stint at Spice Global as Group President, Brand and Corporate Communications.

Leekha has completed her MBA from the prestigious Narsee Monjee Institue of Management Studies and BA from Shri Ram College of Commerce.

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