Empathy is the hallmark of PR: Neha Mehrotra, Avian WE

Mehrotra, the Executive Vice President, Avian WE, opens up about her journey, learnings, views on empathy & women leadership in PR, COVID and more

e4m by exchange4media Staff
Published: Jul 14, 2020 8:50 AM  | 6 min read
Neha Mehrotra

The life of an intrapreneur is no different from an entrepreneur. Being a part of the organization and witnessing it grow can be extremely rewarding and gratifying. Today, we have one such intrapreneur for our “Women Achievers Series” who has not only seen the firm grow many folds but has been an indispensable part of its growth trajectory.

A progressive leader who has spearheaded several groundbreaking campaigns, Neha Mehrotra, the Executive Vice President, Avian WE, has proven to the industry that communication is her forte. Adding value to the PR industry for two decades now, Mehrotra has numerous business wins to her credit. 

 In today’s edition of Women Achievers Series, we talk to her about her journey, learnings, views on empathy and women leadership in PR, COVID and more.

 Edited Excerpts:

 You have been associated with Avian WE since its initial days. How has the entire journey been for you as a co-founder?

 It has been a remarkable journey of learning, exploring, overcoming hurdles, finding my feet, and growing, both professionally and personally.

I joined Avian WE (then known as Avian Media) in 2004 when it was just a few months old. There was just another employee, Manash K Neog, currently EVP – Public Policy, and two clients. At that time, all Avian needed was someone who would work like they own the place. And, I did just that. I not only handled the clients, but also helped Nikhil Khanna, the founder and now Executive Chair, and Manash put systems and processes in place.

Today, Avian is one of the top three PR companies in India and I manage almost 50 per cent of the company’s revenues as EVP- Client Centricity and National Head – PR. There are more than 30 accounts under my direct supervision. These include Samsung, Amazon, Phillips, Facebook, Pernod Ricard, RB, Lockheed Martin, MBDA.

 I have taken many initiatives like Clients for life, Avian Excellence Awards, and SEED (a three-month-long, on-the-job programme for beginners).

 What have been key learnings for you in the entire journey to work for the PR industry? 

Love your job. I have often heard people saying that PR is a demanding industry, with long hours and no personal time. I beg to differ. All jobs are hard if you don’t love what you do.

Learning should never stop. We must keep reading and learning about new things/trends/business practices/tech tools to creatively strategise PR campaigns for our clients.

Build relationships. The primary purpose of PR is to engage with different stakeholders – clients, their audiences, and the communities they live and work in - and build long-lasting connections.

You are as good as your team. An empowered team would result in more creativity and productivity. So, collaborate with your team, help them when they need it, share your learnings, and enable them to grow.

Be honest and transparent. Our profession comes with the power to engage and influence. And with this influence comes the responsibility to work with honesty. Ethics must be the cornerstone of all our work.

Strive for work-life balance. It's easier said than done, but you must find work-life balance if you want to last in PR. 

According to you, what is the need of PR as machinery for empathy? How is empathy instrumental in the industry for establishing client relationships?

Empathy is the hallmark of PR. What are communicators without the ability to relate to people, imagine their lives and empathise with them? PR agencies that are empathetic gain goodwill and attract talent and marquee clients. Each time we are faced with a situation with a client, I always ask the team to step into their shoes and understand the client psyche.

 Also, we have to understand that a company’s image is just as good as what the communicators communicate. And the responsibility for this lies with what I call the nexus of PR: the client, the agency and the journalists. There are many companies where this nexus works well and that are how it should be.

 Why do we witness attrition in women leadership as we go high above the ladder?

The Global Women in PR (GWPR), a global organisation for women in senior positions in PR and communications, of which I am one of the founding members in India, had conducted its India survey at the beginning of the year to understand barriers to women holding senior positions in PR and corporate communications. Nearly 71% of the respondents said the lack of flexible and family-friendly policies was the primary reason for their lack of progress to top leadership positions. An equal number of respondents said since men were mostly responsible for promotions, their inherent gender bias made them promote only men. Melinda Gates had once rightfully said: “We’re sending our daughters into a workplace designed for our dads.”

Have there been instances of gender biases with you during your professional career?

No, I haven’t faced any discrimination ever. Avian WE fosters a culture of gender diversity. This means we align our policies and work culture towards diminishing the gender divide. Seventy per cent of our employees are women. We have three women, including me, in a 10-member management team. Also, there are various training programmes that ensure that women employees are mentored and groomed to enhance their skills and take on leadership roles.

 How PR as a practice can help businesses reboot post the pandemic? What have been your contribution as a women leader during these unprecedented times? 

This is a human crisis on every level. Now is the time for brands to communicate with their shared humanity and lead with purpose. PR agencies will play a leading role in encouraging their clients to put sustainability ahead of profit and help them find their unique purpose in the world. Brands will also need PR to understand the changing realities of businesses and create empathetic messages to connect and engage with their stakeholders.

 The pandemic has brought our offices into our homes.  None of us has worked from our homes for such a long period ever. The situation is particularly hard for working mothers. Since I too am a working mother, I helped them to create boundaries within their homes. I told them to call me to discuss personal challenges and together we worked out the best time for them to do uninterrupted work.

Many of my team members live alone and the lockdown made them feel unsettled and depressed. I encouraged them to engage with their teams as much possible through video calls and messages. I did video calls with them at least once a day.

How would you support other females in the industry or in your life?

I have consciously been fighting gender imbalance. I am one of the founding members of the India chapter of Global Women in PR. Through this organisation, I aim to bring about a gender balance in the boardroom and groom the next generation of women leaders in the PR industry. I would help every woman have a career in life – no matter what it is so that when there comes a time to choose a path of living on her own, a woman must be able to exercise that option.

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The Weber Shandwick Collective launches bespoke offering to promote women's health

It will be led by Rachael Pay, managing director, health, Weber Shandwick EMEA and senior health sponsor for the APAC region

By exchange4media Staff | May 26, 2023 1:50 PM   |   5 min read

The Weber Shandwick Collective

Ahead of International Day of Action for Women’s Health (28 May 2023), The Weber Shandwick Collective today announced the launch of its bespoke, cross-market offering committed to shaping healthier futures for all women in Asia Pacific. The Weber Shandwick Collective Women’s Health offer brings together a passionate group of agency experts from across the region, covering health communications, corporate communications, policy and advocacy, employee engagement, digital innovation, and design experience. The offer is fuelled by unparalleled data intelligence and works closely with a curated group of in-culture advisors and external consultants from business, government, academia and society. 

The offer will be led by Rachael Pay, managing director, health, Weber Shandwick EMEA and senior health sponsor for the APAC region, and is designed to drive a change in the definition of women’s health – historically niched around reproductive health and diseases unique to women – to a more holistic view on health, wellness, and wellbeing. Evidence shows women in Asia are at a higher risk of suffering from a multitude of diseases or experience poorer outcomes than men, as is the case with such common conditions including heart disease caused by hypertension, diabetes, auto-immune diseases and Alzheimer’s disease. 

The Women’s Health offer is underpinned by a suite of products and services including the agency’s latest proprietary insights product, The Women’s Health Indicator. Developed by data analysts and behaviour experts, it informs and identifies specific gaps in women’s health by analysing and assessing data points measured across society, media and policy. 

“Research shows that across the Asia Pacific region, women are more prone to experiencing health inequalities brought on by sociocultural influences and conditions and political environments that limit their ability to initiate and access optimal care," said Liz Clark Martinez, Vice President, Health Strategy, Weber Shandwick Hong Kong & Singapore. "To foster change in the field of women's health, we must gain a deep understanding of women and the intersections of culture and modern medicine – only then can we support clients to actively drive progress across all areas of health by developing communications programs that truly resonate and drive action.”

Research recently conducted by The Weber Shandwick Collective reinforces the need for bespoke multi-stakeholder education and awareness campaigns, not only to reach women but to resonate with them to drive meaningful change. 

“Take it in your stride” is a phrase that women in India often hear when they voice health issues. However, healthcare needs to be gender-specific which is often overlooked. Every woman should have access to curated information specific to her concerns without stigma, and it is imperative that this is normalized.” said Ruchika Vyas, EVP- Client Experience and Health Practice Lead, Weber Shandwick Mumbai. 

Findings from media coverage and social media data analysed from April 2022 to March 2023 in multiple Asian markets show a lack of information specific to women about Alzheimer’s disease, diabetes, and rheumatoid arthritis (RA), despite the increased risks for women:

  • Despite evidence that women in Asia with type 2 diabetes are almost twice as likely to die from coronary heart disease as men with diabetes, 2 only 4% of total diabetes coverage in the region mentions women explicitly.
  • Despite data in Japan showing almost twice as many new cases of Alzheimer’s disease in women than in men,5 less than 1% of Alzheimer’s disease conversation in the region is female-focused.
  • Despite evidence that there are at least three times as many women with RA than men with RA in South Korea6, only 3.5% of online content in the region is specific to women. 

“At The Weber Shandwick Collective, we’re helping clients rewrite the script for women’s health, widely acknowledged as one of the critical areas of inequity in our region today. Our offer is driven by a force of passionate health experts and specialists from every office across our business, spanning areas like diversity, equity & inclusion (DEI), employee engagement and  Femtech innovation – who are catalysing change in fair treatment, care, and access to truly reflect the experiences, cultures and life stages of women in Asia Pacific today," said Vanessa Ho Nikolovski, Chief Client & Growth Officer, Weber Shandwick, Asia Pacific. “Our unique offer will bridge knowledge gaps and help companies and brands sit at the heart of women’s health through creativity, action, and measurable impact.” 

In addition to the launch of the Women’s Health offer in the Asia Pacific region, Weber Shandwick is proud to be an industry leader in its commitment to supporting women’s health and well-being through its existing and evolving People Programmes and Policies across the region. 

“We are proud to be leading in the development of best-in-class programs focusing on our employees who are women, who make up over 70% of our current workforce,” said Susie Bates, Chief People Officer, Weber Shandwick, Asia Pacific. “In addition to supporting mental well-being talks and resources, our markets are committed to the ongoing development of programmes, including country-relevant menstrual and psychological support to employees, as well as flexible working policies at all levels. We remain completely committed to drive programmes in this space, whilst continuing to be mindful of our culturally nuanced markets and sensitivities around them.” 

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DS Group names Jyotsna Dash Nanda as AVP - Corp Comm

Previously, she worked with Prefect Relations as the Branch Director

By exchange4media Staff | May 24, 2023 12:26 PM   |   1 min read

DSP

Dharampal Satyapal Group (DS Group) has named Jyotsna Dash Nanda as AVP - Corporate Communications. 

Previously, she worked with Prefect Relations as the Branch Director for over nine years.

Nanda has over 25 years of experience in public relations consultancy and marketing communications for clients involving crisis communications, media relations, media training, internal communications, and editorial writing for a wide range of industries including consumer durables, banking and finance, services industry, technology, automotive, healthcare and education verticals. 

Throughout her career, she contributed to India InfoMedia Private Limited, Enterprise Public Relations, Hanmer & Partners, Brodeur India and Candour Communications.

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‘If you are excited about the work you do, you can always fit something important in’

Kathy Bloomgarden, CEO, Ruder Finn, opened up about the agency’s journey of 75 years, envisioning growth aspects in India and many more in the e4m PR and Corp Comm podcast

By Ruchika Jha | May 24, 2023 10:58 AM   |   1 min read

Ruder Finn

As Ruder Finn completes its 75 years, Bloomgarden had an insightful podcast session with exchange4media’s PR and corp comm team where she shared the agency’s story from its inception till date, its expansion in middle east, envisaging growth prospects in the Indian market, its role in shaping global PR industry and more.

Talking about the organisation's legacy and the culture that has been fostered over 75 years, Bloomgarden said, “Culture is something we have prioritised. Our theme is ‘What’s Next’ and I am really proud of that because, as we all know, the field is changing rapidly and especially now, with new technology tools, digital channels, the uncertainty in terms of new marketplace and technical transformations that so many of our clients are going through. We have to push the boundaries to make sure we are adopting the practices.”

Bloomgarden further talked about the lessons she learnt from her father and how she is taking it forward. “My father always said that time is elastic and what that meant, was that there is always enough time to do your job. If you are excited about the work you do, you can always fit something important in,” she conveyed.

Please click below to listen to our podcast:

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Commwiser India announces partnership with Mirovia

Commwiser India currently has its presence in India and Canada

By exchange4media Staff | May 23, 2023 5:22 PM   |   4 min read

Mirovia

Commwiser, a specialised Indian communications agency into the legal and professional services space, has joined hands with Mirovia, a global network of PR agencies providing specialist communications, marketing and business development advice across borders to legal sector clients. With Commwiser being a part of Mirovia, it broadens its reach across Europe, Southeast Asia and Latin America. Commwiser India currently has its presence in India and Canada.

This also presents Commwiser with an opportunity to enhance its service offerings, broaden its horizons, and access a variety of specialised talents and resources in the field of legal marketing, paving the way for more comprehensive client support.

Aman Abbas, Co-founder and CEO at Commwiser, commented: “The Mirovia network truly matches the nature of the legal market - global, collaborative and quality-driven. As part of this global network of legal marketing firms, members are well placed to add value to clients who have similar aspirations. We are excited to be a part of this excellent bunch of professionals as this gives us the capability to support our clients’ growth requirements in different parts of the world.
Commwiser India would also benefit from Mirovia’s unmatched specialised capabilities in litigation PR and handling Class Action suits in India. This is another milestone in Commwiser’s speciality in the legal industry in India, which has been recognised time and again by the industry.”

Gus Sellitto, Founder of Byfield Consultancy in London, said: “As Mirovia continues to grow, we are excited to welcome Commwiser and TriOn & Co. Having new members in India and Singapore represent a significant milestone in our efforts to expand globally and enables us to assist clients in a broader range of geographies. Singapore has become one of the biggest global centres for arbitration as well as the primary business hub for Southeast Asia, while India is set to become the third-largest economy in the world within a decade and is beginning to open its vast legal market to foreign firms. With Commwiser’s and TriOn’s deep knowledge of their respective markets, Mirovia will be able to enhance its ability to provide the best communications advice to its clients at an international level.”

Founded in 2017 by Aman Abbas, former Communications Head at KPMG and former Director of Client & Market Development at leading Indian law firm Shardul Amarchand Mangaldas, Commwiser is a specialist PR agency focusing on Professional Services and Law Firm Marketing, including strategic and reputation counsel, media relations, litigation PR, digital and social media integration, and stakeholder mapping and engagement.

The Mirovia alliance was founded in February 2020 by leading agencies Byfield Consultancy in the UK, Eliott & Markus in France, Eye Communications in Germany, Valletta Relazioni Pubbliche in Italy and Gerico Associates in Spain and Latin America. Benelux agency Stark Narrative joined in 2022. Commwiser and TriOn, a Singapore-based strategic communications firm - are the first Asia-based members to join the Mirovia network.

As recognised legal PR specialists in their respective jurisdictions, Mirovia partner agencies collaborate on cross-border mandates by pooling their respective strengths to legal sector clients’ advantage internationally – providing local market expertise and supporting clients with profile-raising, communications, legal directories submissions and marketing activities. Mirovia members now comprise over 100 specialists ideally placed to support international law firms, including US firms, looking to enhance their profile across Europe and Asia.

Additionally, Mirovia provides crisis PR and litigation PR support to clients internationally. Mirovia members also advise law firm clients in need of reputation counsel. In litigation PR, Mirovia members work closely with dispute resolution lawyers helping to manage the reputation of businesses and individuals who are bringing or defending litigation across borders. Last year, and in direct response to the anticipated growth in class actions across Europe, Mirovia launched a dedicated Class Action desk to provide reputation management PR services to businesses launching or defending class actions in Europe and internationally.

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Shalini Singh joins RPG Group as Group Head - Brand and Communications

She was previously associated with Ambuja Cement and ACC as Chief-Corporate Communications, Chairman-POSH Committee and Add

By exchange4media Staff | May 23, 2023 2:22 PM   |   1 min read

shalini singh

Shalini Singh has joined RPG Group as Group Head - Brand and Communications.

Prior to this, she was associated with Ambuja Cement and ACC as Chief-Corporate Communications, Chairman-POSH Committee and Add.

Director ACC Mineral Resources Ltd. Singh is an integrated communication and sustainability professional with over 27 years of multi-industry experience. She has worked with various organisations such as Holcim, TATA Power, Accenture, Bharti Tele-Ventures Limited, Kale Consultants Limited and Arvind Mills.

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Value 360 Communications and RepIndia announce new JV

The new entity RepValue will offer clients and brands an advanced mechanism for superior, real-time reputation management insights and solution

By exchange4media Staff | May 22, 2023 2:19 PM   |   3 min read

repvalue

Value 360 Communications and RepIndia today announced a JV to form a new entity named RepValue to offer clients and brands an advanced mechanism for superior, real-time reputation management insights and solutions. The combined synergy of RepIndia and Value 360’s digital and PR capabilities over decades will enable clients to significantly enhance their reputation and brand communication matrix.

RepValue will focus on creating a strategic crossover of PR and digital reputation management to build holistic, full-service, insight lead and outcome-based brand reputation solutions. The collaborative ambit will span tech-backed capabilities, including creative innovation, content creation, online branding, crisis management, social listening, and round the clock response management, CRM, SEO, social media, corporate communication, and perception management, to bolster the online reputation and presence for key brands. 

Ayesha Chenoy, Chairperson and Founder, RepIndia, said, "I’m excited to partner with Value 360. We have a common vision, ethics and a proven track record and reputation. What the market needs today is a single strategic, seamless solution. Reputation management is not reactive, but proactive. We need to own our narrative. Every piece of communication needs to go through a reputation filter, every brand issue needs to be managed before it becomes a crisis. This is the first solution that will make the brands future ready, in a world where everything can change in a minute” 

Kunal Kishore, Founder Director, Value 360 Communications, said, "Both Value 360 Communications and RepIndia have charted similar growth trajectories in the communications and digital space. In a world witnessing strong integration of comms and digital, the two powerhouses will together bring in a solution for Indian organisations that can lead to effective reputation management. In a digital-first world where online conversations impact the sentiment around a brand, we will offer a comprehensive solution that draws strengths from both and raises the bar in reputation management." 

Archit Chenoy, CEO, RepIndia, said, "The strategy will be based on the fundamental needs of the business and brand, and the partners will ensure economies of scale not only in terms of pricing but also in efficiency and quality so as to protect shareholder values.” 

RepValue brings a brand promise of exceptional thought leadership, strategic, customised solutions and sniper-focussed execution with experience spanning across industries and a talent base of over 800+ dedicated professionals. It will create a single integrated solution to protect and nurture client reputation. Both communication firms have a legacy of building strong global and Indian brands, including Adani Group, JSW, Tata Trusts, MG Motor India, Canon, Suzuki, Amazon, Paytm, Audi, Shopify, KAYAK, The Body Shop, Haldiram's, and many more.

 

The advisory board for RepValue will be announced soon. 

 

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Pitchfork Partners wins communication mandate for Bajaj Auto's Triumph Motorcycles

Pitchfork already manages Bajaj Auto’s corporate and brand communication mandates for its own range and the KTM brand

By exchange4media Staff | May 18, 2023 4:34 PM   |   2 min read

pp

Pitchfork Partners Strategic Consulting LLP has been awarded the India communication mandate for the largest UK-owned motorcycle manufacturer, Triumph Motorcycles, by Bajaj Auto. This widens the existing partnership between Pitchfork and Bajaj Auto, the world’s most valuable two-and three-wheeler company. Pitchfork already manages Bajaj Auto’s corporate and brand communication mandates for its own range and the KTM brand.

Recently, Triumph transferred its India sales and marketing operations to Bajaj Auto. The two auto majors in 2020 had announced a strategic partnership to jointly create a new range of mid-sized Triumph Motorcycles, and the transfer marks a new phase of the partnership. Pitchfork Partners will work with the Triumph team at Bajaj Auto to strengthen its reputation and increase brand visibility in India. The consultancy will manage corporate and product communication, including products that will be launched under the partnership. 

Triumph Motorcycles, the British motorcycle brand established in 1902, has always set the standard for category-winning machines that combine design, character, desirability and performance to create truly distinctive motorcycles. True to its brand ethos, each product in the Indian market is dedicated to delivering a great riding experience through the fusion of a well-balanced, easy-to-handle chassis and strong, flexible engines. The result is an inspiring range of motorcycles delivering usable performance blended with character. 

Jaideep Shergill, Co-Founder, Pitchfork Partners, added: “Triumph’s transfer of sales and marketing operations to Bajaj Auto is a huge milestone. We are excited to work with these iconic automobile brands. Working with Bajaj Auto on its corporate and brand mandate has been truly invigorating and we are very excited to now also take on the Triumph mandate.” 

Pitchfork Partners is a strategy consultancy focused on client reputation, which it believes is the key differentiator between business success and failure. The automotive industry is thriving in India with several brands aiming to increase mindshare. Pitchfork Partners specialises in understanding business needs and aligning communication to business goals, championing reputation building, management and protection. The consultancy sees itself as a reputation warrior, offering bespoke solutions and a team comprising marketing and communication veterans.

The content in this section is curated by the PR and Communications team. For any feedback kindly write to karan.bhatia@exchange4media.com.

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