Repositioning Marketing: A strategic pillar for the modern enterprise

Guest Column: Ranjita Ghosh, Global CMO at Wipro Limited, shares how marketing is helping businesses scale and grow by combining human imagination with relevant technology integration

e4m by Ranjita Ghosh
Published: Sep 29, 2025 1:24 PM  | 4 min read
Ranjita Ghosh, Global Chief Marketing Officer at Wipro Limited
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In a world shaped by technological advancement and ever-evolving customer expectations, marketing today is strengthening its impact and positioning as an enterprise “Force Multiplier” – influencing growth, shaping reputation and unifying brand experience.

By combining the power of human imagination along with relevant technology integration, marketing is helping companies scale and grow, build more meaningful relationships with key stakeholders, foster loyalty, and ensure businesses stay strong and relevant. According to a report by Statista, the global market revenue for AI in marketing is projected to reach $47 billion in 2025, and exceed $107 billion by 2028, driven by widespread adoption of data-driven automation and personalization tools that enhance both operational efficiency and customer engagement.

From Campaigns to Counsel: A Strategic Partner to Business

At its core, marketing’s strategic value as a Force Multiplier rests on the 3R’s i.e. Revenue, Relationships, and Reputation. Revenue reflects marketing’s ability to influence every stage of the pipeline crafting go-to-market strategies in response to customer requirements. When marketing and business goals mirror each other, it commands higher ownership throughout the organization. Relationships, extending beyond customers to employees, partners, and influencers, are strengthened by marketing as this is essential for building trust and enhancing competitive positioning. Reputation is established over time through sustained, open interaction, and the responsiveness to shift stories in turbulent markets. When the three levers work together, marketing becomes a force multiplier that fuels expansion, confidence, and enduring competitiveness.

Companies are facing an evolving landscape and therefore relying on the 3Rs to deliver strategic value and determine enterprise direction. This means going beyond surface-level tracking of trends.  Marketers must understand shifts in technology, global trade policies, and evolving customer behavior. Whether it is the rise of AI and its far-reaching impact and applications, sovereign cloud, or changes in global supply chains, it is imperative for the marketing team to identify tipping points and guide the business to act with speed and purpose.

 

Go Deep Before You Go Broad: Sector Specialization Matters

Strategies like Account Growth Marketing can exponentially increase the impact of the 3Rs and fuel growth. Marketers must go beyond knowing who the customer is and have a deep understanding of their industry to build campaigns. These campaigns must solve for the customer’s unique problems, establish trust, and create meaningful results. Such specialization involves working across departments and having a keen sense of industry dynamics. Marketing needs to attune their messages to match the customer’s priorities and challenges.

Marketing as a Value Architect: Driving Growth Beyond Awareness

Marketing shapes how the brand is positioned, differentiated, measured and perceived. Therefore, the real impact of marketing is not merely in online likes, impressions or clicks – it is in customer retention, business growth, and sustainable brand value. When B2B Marketing programs are strongly aligned with the organization’s strategic business priorities of revenue growth, market expansion and customer engagement, there are demonstrable and measurable outcomes that the business will find meaningful. This of course involves active collaboration with sales, account leadership, technology and solution development groups, operations, and many other functions. “Embedding” marketing into every aspect of planning, strategy formulation, and execution of programs that lead to high impact outcomes is therefore just plain business sense.  

Marketing’s Strategic Future

Across B2C and B2B segments AI is revolutionizing marketing by enabling faster execution, smarter targeting, and reduced costs. Predictive scoring, stronger behavioural analysis, and real-time content creation allow marketers to achieve more, and often with fewer resources. Yet, as the leverage of technology for online engagement grows, customers continue to seek genuine human connection. While the outcomes of digital tools are powerful, genuine creativity remains essential, along with compelling purpose-driven storytelling. AI can guide timing and messaging, but only human instinct and imagination can shape tone, story, and emotional impact.

Marketing can leverage a combination of four key elements to drive strategic impact: Clarity, Creativity, Data, and AI. Clarity brings focus, creativity fosters connection and collaboration, data ensures accountability, and AI accelerates execution of the best ideas further, faster. Together, these elements are the foundation of modern marketing and also define its strategic future.

However, this is not enough – marketing teams must also transform to drive this holistic approach. Marketers of today and tomorrow must continue to combine creative thinking with analytical capability, technical expertise, and business sense. The future therefore belongs to marketers who think deeply, act boldly, and connect meaningfully.

Disclaimer: The views expressed here are solely those of the author and do not in any way represent the views of exchange4media.com.
Published On: Sep 29, 2025 1:24 PM