Customer delight is central to our growth: Pitch CMO winner Shantiswarup Panda of Indriya
Customer delight is central to our growth: Pitch CMO winner Shantiswarup Panda of Indriya Shantiswarup Panda was honoured with the CMO Customer Experience Award at Pitch CMO Awards
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Published: Mar 12, 2026 10:00 PM | 1 min read
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Shantiswarup Panda, Head of Marketing and Visual Merchandising at Indriya by Aditya Birla Group, has won the CMO Customer Experience Award at the Pitch CMO Awards
Panda has played a key role in building consumer-centric strategies for Indriya. His career spans FMCG, fashion and luxury sectors, having worked with organisations such as Unilever and Raymond Limited.
At Indriya, he has focused on creating immersive retail experiences, strengthening the brand’s digital-first presence, and building strong consumer engagement.
Accepting the award, Panda credited his team and the early-stage journey of the brand. “I must thank my team because in the 20 months of our existence as a startup we have a bunch of enthusiastic people who have worked very hard and are extremely smart,” he said, adding that customer delight remains central to the brand’s growth.
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