TRAI to develop apps for channel selection; seeks comments from stakeholders

The authority has been receiving complaints from consumers that they are not able to choose TV channels on the web portal/ apps of the DPOs

by exchange4media Staff
Published - Aug 12, 2019 11:30 AM Updated: Aug 12, 2019 11:30 AM
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The Telecom Regulatory Authority of India (TRAI) on Friday issued a notice seeking comments from shareholder regarding its intentions to have a Channel Selection System developed by the third party to facilitate easy channel selection by consumers. This has come in the wake of repeated complaints that the authority has been receiving from consumers. 

 TRAI, in a notice, informed that it has received several complaints from consumers that they are not able to choose the TV channels conveniently on the web portal/ apps of the DPOs.

 The complaints were analysed in TRAI and forwarded to DPOs to take necessary action and facilitate consumer choice, the notice informed.

 As a special initiative, TRAI conducted an inspection of some DPOs to access the process of selection of channels made available to consumers. It was noticed that quite a few DPO platforms were not providing adequate freedom and choice to consumers. Customers also complained that the call centers of DPOs are also not helping to facilitate consumer choice of the channels. 

 "In order to address the above issue, the authority, in the larger public interest, felt need to have Channel Selection System developed by third party to facilitate easy channel selection by consumers. Since, third party apps will be accessible by every customer of broadcasting & cables services sector, therefore, it will facilitate easy choice to consumers. To facilitate functioning of third-party apps, TRAI created Channel Selection System API Specifications document which prescribed common APIs with all Distribution Platform Operators (DPO). TRAI intend to mandate all DPOs to compulsorily share information with the apps after authenticating the subscriber so that such apps can help in easy selection of the required TV channels," the memorandum read. 

 It has sought comments from stakeholders on the issue, which will be open till August 22. 

 

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