Pitch CMO Summit: Expert panel to discuss building a human brand in AI-powered world

The upcoming edition of the conference is happening on September 3

by e4m Desk
Published: Sep 2, 2026 4:21 PM | 2 min read

The Pitch CMO Summit will take place in Bengaluru on September 3, focusing on the evolving roles of marketers and changing consumer expectations in a dynamic business landscape.
A key panel discussion titled "From Transactions to Relationships: Building A Human Brand in an AI-Powered World" will explore how brands can foster meaningful consumer relationships amid the rise of artificial intelligence.
Notable panelists include marketing executives from Aachi Masala Foods, ShareChat, Ujjivan Small Finance Bank, Truecaller, and Sattva Group, with moderation by Ruhail Amin from BW Businessworld.
The summit is co-presented by Snapchat and Mediakart, with additional partnerships from Zee Media, Saptharushi, and others, emphasizing the integration of technology with empathy and authenticity in brand communication.

The upcoming edition of the Pitch CMO Summit is slated to be held in Bengaluru on September 3, bringing together prominent names from the marketing, advertising and media space. The summit will feature conversations around the evolving role of marketers, changing consumer expectations and the ways brands can stay relevant in a rapidly transforming business environment.

Among the many impressive sessions will be a panel discussion titled ‘From Transactions to Relationships: Building A Human Brand in an AI-Powered World’. During the panel discussion, the panellists will examine how brands can move beyond transactional interactions and build meaningful, long-term relationships with consumers at a time when artificial intelligence is reshaping the way businesses engage with their audiences.

Pitch CMO Summit 2026 to focus on building brand love in the age of disruption.

The panellists include Gerald Martin Joseph, Senior General Manager – Marketing, Aachi Masala Foods; Kartik Patiar, Senior Director – Clients, ShareChat; Lakshman Velayutham, Chief Marketing Officer, Ujjivan Small Finance Bank; Nikhil Kumar, Sales Director, Truecaller; Piali Dasgupta Surendran, Vice President – Marketing, Sattva Group. The panel will be moderated by Ruhail Amin, Senior Editor BW Businessworld & exchange4media Group.

As AI increasingly becomes part of marketing strategies, the discussion will explore the importance of retaining the human element in brand communication, ensuring that technology enhances consumer experiences without making interactions feel impersonal or disconnected. The panel is expected to offer valuable perspectives on balancing technology with empathy, authenticity and emotional connection. Industry leaders will discuss how marketers can leverage AI while continuing to understand consumer needs, build trust and create brands that people can genuinely relate to in an increasingly digital-first world.

The Summit is Co-Presented by Snapchat and Mediakart and Co-Powered by Zee Media and Saptharushi. The Gold Partners are ShareChat & Moj, Sakal and Frodoh, the Associate Partner is DT while the Co-Partner is Pepper.