insurance-industry-insights

The Customer Is the Best CX Teacher, Says IndusInd General’s Gaurav Srivastava

Gaurav Srivastava on Learning Customer Experience from Personal Insights?blur=25

IndusInd General Insurance’s Gaurav Srivastava discusses his career journey, customer-first CX, AI, self-service and the changing expectations of insurance customers.

Nicole Fernandes 1 hour ago