Harmeet Chadha appointed Chief Experience Officer at Yes Bank

Prior to joining Yes Bank, Harmeet Chadha was with Axis Bank for over 11 years

by e4m Desk
Published: May 21, 2025 11:25 AM | 1 min read

Harmeet Chadha has been roped in as the new Chief Experience Officer at Yes Bank. In a LinkedIn post, Chadha expressed excitement and said she is honoured to join the organization as Chief Experience Officer at such an exciting time.

“Looking forward to working alongside passionate Team YES in reimagining customer experiences with empathy, intelligence, and purpose and build a culture of innovation and lasting impact”, the LinkedIn post read.

Prior to joining Yes Bank, Harmeet was with Axis Bank for over 11 years. She last held the role of Head – Customer Obsession – Retail Liability, Branch Banking & Institutional Capabilities at the bank.

Harmeet Chadha is a seasoned leader with over 25 years of experience across customer experience, operations, compliance, digital transformation, and AI-led innovation.

Her leadership will play a key role in shaping differentiated, future-ready experiences for our customers and stakeholders. We look forward to this new chapter of customer-focused innovation and transformation under Harmeet’s stewardship.

Harmeet Chadha is a senior banking professional with 23 years of experience. Her expertise lies in Customer Experience, Culture, Digital Lean, Process Re-engineering, Operations Management, Compliance, Project Management, and Service Quality.