Guest Column: Opening up to the new world around us
Ravikant Banka, CEO, Eggfirst highlights the fast-paced changes taking place in digital marketing & social media and how brands can no longer afford to ignore them
A few months ago, Eastman Kodak filed for bankruptcy protection under Chapter 11 in United States Bankruptcy Court in Lower Manhattan. The 131-year old film pioneer faltered in the face of advancing digital world. What is ironical is that it was Kodak’s engineer - Steve Sasson - who actually invented digital cameras (in 1975) and put it back in the closet to focus on what was their core strength - films!
Surely, with a 20-20 hindsight, they should have turned all their energies on to digital films and become a world leader in that. Unfortunately, that wasn’t to happen.
The bookstore chain Borders lost out to online giant Amazon and e-books. Movie rental market leader ‘Blockbuster’ lost out to its online counterpart, Netflix. The Walkman lost out to the iPod. The laptop seems to be losing out to the iPad. Local data on devices such as hard disks seem to be losing out to information on the internet (which has a fancy name called ‘cloud’).
Closer home, our age-old trusted kirana-store owner is facing difficult times. A good part of our groceries for the month get bought in bulk at what are known as modern trade outlets. Only some select few items are then bought from the old kirana store - and that too with the expectation of a near immediate and free home-delivery. Old CRT-based televisions are making way for LCD/ LED TVs. Tailors are making way for readymade garments. Landlines are getting replaced with mobiles; mobile are getting replaced with smartphones.
Lots of changes. Yes. So what?
Here’s the thing: we all know that sooner or later things have to change and the new world order takes over the old one. It becomes imperative for companies to anticipate correctly and re-align their business to capture the market that is coming up in the future. And do it decisively.
For instance, if we are to adapt to the ‘health’ wave, some real questions that leaders of top brands face are: Should McDonalds get into healthier foods and to what extent? When should Pepsi invest serious advertising monies in fruit drinks and related food products? Should Pizza Hut start serving whole-wheat Pizzas; or would Subway quickly overtake them? Should Cadbury launch sugar-free chocolates?
In today’s changing environment, companies in India are faced with a far more critical question: Do I get on the digital and social media bandwagon?
Is digital marketing and social media for real? Does it impact the real India, which goes far beyond the cities? Is it beyond the tipping point in India? Is it going to totally change the landscape of India - not just Indian advertising? Or has it already? And, do I have to take my brand up there or should I wait and watch some more?
Let me start with some statistics: As per a reasonably reliable report from the Indian Internet and Mobile Association (IAMAI), India has crossed 10-crore claimed internet user base. This now constitutes about 8 per cent of India’s population. Is this small percentage of population enough to take Indian advertising over its tipping point (in favour of digital/ internet/ social media)?
I believe, yes it is.
India undoubtedly comprises a vast rural populace with relatively little access to even basic amenities such as potable water and electricity. However, we now have about 65 crore active mobile connections in India (more than half our population). To cater to this evolution of sorts, mobile companies have worked out smart solutions to enable easier ‘charging’ of mobiles. Micromax came up with a mobile that has a battery that doesn’t need charging for a month! That’s how innovative marketers have found solutions to seemingly insurmountable problems. The price points have been pulled to dramatically lower levels than ever before. So, now India is ‘connected’.
Let’s look at what people do with these mobiles: they are downloading songs, listening to jokes, horoscopes and more. And here’s another excellent innovation, where consumers can listen to jokes without having to pay for it: sponsored jokes! One could now give a missed call on a 1-800 number and get a call back, which is an ad followed by a joke.
The urban landscape too is changing. Haven’t we ‘urban dwellers’ in India become far more comfortable about using our credit cards on the internet than ever before? Marketers, on the other hand, have done their bit by providing the option of cash on delivery. One only needs to look at the sudden surge of e-commerce in India - almost reminiscent of the internet boom during the early 2000s. Flipkart, Snapdeal, Flickr – to name a few. Payment of utility bills has moved online. Banking has made deep strides in the online world. And one must not forget the success of the online travel business. And Shaadi.com. The Indian Government has also done its bit in relation to online options: Railway reservations, tax payments and a host of other services.
The digital world is, therefore, all around us and there’s no escaping that. And so is the need for digital marketing, including the new social media universe. And if that be true, there’s no escaping the fact that marketing has no other option than to move in that direction. We are a reflection of what transpires around us in the society, aren’t we? (In fact, currently, media seems to be ‘driving’ social change. But that’s a different story altogether.)
Let me also share my two bits on the key question that a lot of pan-India brands face: would social media be worthwhile even for brands that go far beyond urban India – such as Lifebuoy, Nirma, Dettol, Colgate, etc.? In my view - admittedly with limited experience - it would. Urban India is connected with rural India through places that act as connecting bridges. Also, with growing education, you have smart kids from remote villages straddling the path from their homes to San Francisco no less. Lastly, with a slow but surely steady increase in penetration of electricity and internet in India, there’s a lot that consumers will expect from the brands. They will expect to be part of the conversation with the brand, quite unlike the unidirectional communication approach of traditional media.
So, all in all, the Internet is here to stay. So is digital marketing and social media. I am placing my chips there. Are you?
Ravikant Banka is CEO of Eggfirst.
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Abby Awards: Anupama Ramaswamy, Ashish Chakravarty, Rajdeepak Das named Jury Chairs
The Abby Awards will be held on the 29th, 30th and 31st of May during Goafest 2024
Anupama Ramaswamy, Chief Creative Officer, Havas Worldwide India, Ashish Chakravarty, Executive Director, and India Head of Creative, for McCann Worldgroup and Rajdeepak Das, Chief Creative Officer Publicis Groupe, South Asia and Chairman, Leo Burnett, South Asia, join as Jury Chair for Still Digital category, Audio category, and Film (below 1 minute) category respectively, at The Abby Awards 2024 powered by One Show.
Anupama Ramaswamy, Chief Creative Officer, Havas Worldwide India has been appointed Jury Chair of Abby Awards 2024 powered by One Show in the Still Digital category.
Ashish Chakravarty Executive Director, and India Head of Creative, for McCann Worldgroup
has been appointed Jury Chair of Abby Awards 2024 powered by One Show in Audio category.
Rajdeepak Das, Chief Creative Officer Publicis Groupe, South Asia and Chairman, Leo Burnett, South Asia has been appointed Jury Chair of Abby Awards 2024 powered by One Show in Film (below 1 minute)category.
“I have always believed that an award is as good as its jury. This year too, the Abby Awards powered by One Show have a stellar line up of both domestic and international luminaries as Jury Chairs, across 23 categories. Over the last 2 years the number of women jurors have been significant, and this year, with over one-thirds being women masters of their craft. To win recognition from such respected Jury Chairs is a matter of immense pride for the AdClub, the participating agencies and brands.” said Ajay Kakar, Chairperson, Awards Governing Council, Abby Awards 2024 powered by One Show and Managing Committee Member, The Advertising Club.
The Abby Awards will be held on the 29th, 30th, and 31st of May during Goafest 2024.
SharePriyagold unveils new campaign featuring Kiara Advani for Snakker biscuits
The campaign aims to build a strong connection with the Gen Z audience
Priyagold has come up with a new campaign to create curiosity around the new range of Snakker biscuits among the Gen Z audience.
“With the launch of the new biscuit, the brand innovatively coined the term ‘Snakk’ to strike a chord with the youth. Resonating with their interest, Priyagold aspires to make Snakker biscuits synonymous to snacks. The video features brand ambassador Kiara Advani to tap the interest of youngsters. The popularity of the actress, coupled with her active social media presence bodes well for establishing a strong connection with the Gen Z audience,” the company said in a release.
Through the video posted on the celebrity’s social media platform, the brand created curiosity by showcasing the actress involved in baking a cake with secret ingredients. This keeps the audience hooked by compelling them to guess the favorite snack of the actress. Ultimately, the brand launched the roll-out of a video by Kiara Advani revealing the launch of the Snakker biscuit.
For driving mileage around the campaign, the brand also roped in relatable comedy influencers to amplify awareness. In the process, humor and wittiness were infused to the campaign to foster deeper connection with the audience.
Speaking on the occasion, Mannas Agarwwal, Priyagold's Director, said, "The campaign is designed to appeal to Gen-Z audience and that is why we incorporated the term “Snakk” for Snakker Biscuit which has two meanings, one means a Snack to have when hungry and other is referred to someone who is attractive or appealing. It is very important that we do ad campaigns which appeal to the younger demographic because they are becoming our largest consumer segment.”
International travel jitters? Alia & Ranveer show the way in MakeMyTrip’s new films
The two-film campaign is conceptualized by creative agency Moonshot
MakeMyTrip has launched two new brand films featuring brand ambassadors Alia Bhatt and Ranveer Singh. These films showcase the simplicity and convenience of booking flights and hotels for international travel with MakeMyTrip, catering to both first-time international travellers and seasoned travellers, the company said in a release.
There is a lot to consider when choosing flights and hotels for international travel, which often leaves travellers with decision fatigue or uncertainty. Whether it is a traveller’s first international trip or yet another one, the two new brand films pick up unlikely scenarios to deliver the message of convenience.
Raj Rishi Singh, Chief Marketing Officer & Chief Business Officer - Corporate, MakeMyTrip said, “We at MakeMyTrip believe in making the world more accessible, one trip at a time. In the past few months, we have introduced a suite of tools, features and benefits, some of them industry-firsts, designed for every international traveller, be it a first-timer or a seasoned globetrotter. Our aim is to ensure that everyone can partake in these benefits, making their travel booking and post-sales experience seamless and enjoyable. Our new films highlight the value addition we bring to the table, demonstrating how MakeMyTrip can be a game-changer when it comes to international bookings.”
The first film presents Alia and Ranveer as a newlywed couple on their wedding night, still trying to find their footing with each other. The conversation veers towards both sharing their apprehensions about their “first-time”. As film unfolds, viewers find out that the ‘first-time’ in question is in fact their first time travelling internationally. As a solution, they turn to MakeMyTrip for their flight and hotel bookings, both taking on the planning/research responsibility equally and with great enthusiasm.
In the second film, viewers are drawn into the middle of a suspenseful scene – where Ranveer Singh, playing an international spy/agent, unearths the location of a most wanted person. When Alia Bhatt, his commanding officer, discloses that the mission is in London, Ranveer, with his humorous style, argues that the criminal should be let go as ‘he isn’t bad at heart’ to save himself an international trip. Alia’s character senses his apprehensions and introduces him to the MakeMyTrip international booking experience, highlighting its ease and tension-free experience.
This campaign was conceptualized by the creative agency, Moonshot and films have been written by Devaiah Bopanna, Puneet Chadha and Deep Joshi.
HUL advertising spends jump 23% in Q4FY24
The FMCG giants posted a net profit of Rs 2561 crore in Q4, a decline of 1.54%
FMCG giant Hindustan Unilever has posted a consolidated net profit of Rs 2561 crore for the quarter ended March 31, 2024, declining by 1.54% from Rs 2601 crore in the same quarter last year. The company posted net profit of Rs 2508 crore for the quarter ended December, 2023.
The company spent Rs 1616 crore on advertising and promotions in Q4FY24. The expense saw a jump of 23.26%. The company spent Rs 1311 crore on advertising in Q4FY23. For the quarter ended December 2023, the company's advertising and promotion expenses stood at Rs 1626 crore.
HUL also announced a key change in its management committee. The company appointed BP Biddappa as Executive Director, Human Resources and Chief People, Transformation and Sustainability Officer for South Asia. Biddappa will also join the HUL Board as a Whole Time Director, subject to shareholder approval. Anuradha Razdan, currently Executive Director, Human Resources, HUL and Chief HR Officer, South Asia will be appointed to a global role as Chief Reward & Organization Development Officer for Unilever from June 1, 2024.
Welcoming Biddappa back to India, Rohit Jawa, CEO and Managing Director, HUL said, “An accomplished HR leader with over three decades of experience, Biddappa comes with immense knowledge of transformation and organizational development. I am glad to welcome him to the HUL Leadership and I am confident that his able guidance and leadership will help transform the business to progress further on our future-fit agenda.”
Thanking Anuradha for her contribution to the business, Rohit said, “Anuradha is known for her ability to shape and deliver a strategic business-focused people agenda. She has played a key role in the HUL Leadership Team over the past five years. Her appointment to a senior leadership role for Unilever is yet another testimony to the powerhouse of talent we have in India.”
Can a sunset view be certified? Corona India has the answer
Conceptualized in partnership with Digitas India, part of Publicis Groupe India, the campaign enables luxury travellers to check out the sunset rating of iconic hotels
Corona India has launched a campaign to introduce its sunset view rating system for luxury hotel rooms. The system is now being piloted at a selection of luxury hotels including the CGH Brunton Boatyard, Niraamaya Surya Samudra and Brij Laxman Sagar located in Kochi, Kovalam and Pali respectively.
Corona’s unique campaign around stunning sunset views is set to capture every traveller’s heart. Conceptualized in partnership with Digitas India, part of Publicis Groupe India, the campaign enables luxury travellers to check out the sunset rating of iconic hotels across the country on CRED Escapes, a luxury travel platform for India’s 1%.
“With nearly 90% of people in cities spending their time indoors, the allure of sun tourism has been on the rise. Recognizing this trend, Corona India set out to create a unique solution—a sunset visual quality rating system akin to a Michelin Star for restaurants. This innovative approach guarantees travellers the opportunity to witness nature's wonder with certainty, transforming fleeting moments into cherished memories,” stated a press release.
“We all believe in taking a moment from our busy everyday lives to enjoy the beauty of sunsets. If a hotel room can guarantee impeccable service and a host of amenities, why can’t it promise a great sunset view? With The Corona Sunset View, we aim to forever reimagine how people experience sunsets - relaxing and unwinding with their friends and enjoying a cold Corona served with a lime,” said Vineet Sharma, Vice President Marketing & Trade Marketing, AB InBev India.
“We’ve all been to that one hotel where everything is perfect, and yet been disappointed with the sunset view after spending a considerable amount of time and money planning a holiday. The Corona Sunset View combines unique scientific data and predictive modelling to solve a real-world problem, ensuring that sunset seekers can enjoy their moments with certainty, and making Corona the reference point for the world’s most beautiful sunsets,” said Abraham Varughese, Chief Creative Officer, Digitas India.
Patanjali: A long history of controversial ads by the Baba Ramdev-owned company
The recent case is just one among many such controversial and politically incorrect ads by Patanjali
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Homegrown brand Patanjali, owned by Ramdev Baba and Acharya Balkrishna, has been rapped again by the Supreme Court for the size of its “apology” which was reportedly smaller than its contentious ads.
It all started in July 2022 when the company printed a large ad for Patanjali Wellness, disparaging Western medicine titled “Misconceptions spread by allopathy: Save yourself and the country from the misconceptions spread by pharma and medical industry.”
Attack on allopathy
In an elaborate print ad, Patanjali raised concerns about the "side effects" of allopathic drugs and claimed that its own medicines were backed with scientific research by India's sages like Charak, Sushrut, Dhanvantri and the eponymous Patanjali.
Talking about lifestyle diseases such as BP, diabetes, thyroid, eye-and-ear diseases, arthritis and other incurable diseases, the company claimed to offer "permanent relief" from the ailments.
Terming his remarks a "criminal act" under IPC section 499, in May 2022, IMA sent a Rs 1,000 crore defamation notice to Patanjali, demanding that Baba Ramdev apologise.
It filed a petition in the Supreme Court over the disparaging ad in August 2022. The first hearing on the matter happened in November 2023, when Patanjali was warned against using terms like "permanent relief" under the 1954 act to sell its products.
In January, an anonymous letter notified the Chief Justice of India about Patanjali's continued violation of its assurance to the court.
After pulling up the errant company, SC asked Patanjali to issue a printed apology, the size of which is the current bone of contention between the apex court and the company.
Patanjali has a long and chequered history of misleading ads much before the 2022 print advertisement.
Coronil ad
The Ayurvedic brand first squared off with the litigant—in February of 2021 when the coronavirus pandemic was at its zenith.
The yoga guru released a scientific research paper on the “first evidence-based medicine for COVID-19”, brand name Coronil launched by Patanjali.
The company claimed that the Coronil tablet received a certification from the Ayush Ministry as a COVID-19 treatment support as per the World Health Organization’s (WHO) certification scheme.
IMA expressed its shock over the “blatant lie of WHO certification.” WHO later clarified that it did not review the effectiveness of any traditional medicine for coronavirus.
'Fairness' cream ad
Patanjali courted controversy in January 2018 over a beauty cream ad, which listed dark complexion as a skin ailement. The company blamed the snafu on a translation issue, stating that the term Patanjali approved was "Skin Complications."
Cooking oil ad
Patanjali is perhaps the only company to invoke patriotism to sell its cooking oil brands when in August 2017, it bizarrely claimed that all profits from the products go to charity. The company urged "all patriotic Indians" to buy its cooking oil and perform their "patriotic duties."
Goafest 2024 to explore 'The Age of Adaptability'
The event is scheduled to take place from May 29-31 in Mumbai
The Advertising Agencies Association of India (AAAI) and The Advertising Club have announced that the theme for Goafest 2024 will be ‘The Age of Adaptability’.
The event, scheduled to take place from May 29-31 in Mumbai aims to highlight the resilience and innovative spirit of the advertising and marketing industries in an era defined by rapid change.
"The theme for Goafest 2024, 'The Age Of Adaptability', was chosen to reflect the current ethos of our industry. Adaptability is at the core of what we do - from adjusting to new media platforms to adopting innovative marketing strategies," said Jaideep Gandhi, Chairperson of the Goafest Organising Committee. "This festival will not only celebrate creativity but also the ability to pivot and thrive amidst challenges."
“This year, at Goafest 2024, our central theme 'The Age of Adaptability' has a chameleon as a mascot. The chameleon is a creature known for its remarkable adaptive prowess. Like the chameleon, which adjusts its colors to match its environment, our industry too must continuously evolve its strategies and creative approaches to thrive in changing landscapes. This year’s festival will celebrate and cultivate the chameleon-like ability to adapt swiftly and effectively, ensuring our practices remain on the cutting-edge of creativity and relevance. The Age Of Adaptability concept has been created and designed by the young and very talented team at Abnormal Design Studios," said Rohit Ohri, Chairperson Goafest Content Committee.