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TOI can cry, crib, they can even bully, but that doesn't change the facts: Rajan Bhalla

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TOI can cry, crib, they can even bully, but that doesn't change the facts: Rajan Bhalla

Rajan Bhalla, Chief Marketing Officer, HT Media talks about the blame game between HT and TOI for readership numbers, defends HT’s stand and talks about the larger interest of the industry, in a detailed press statement released by Hindustan Times.

The statement also shares Bhalla’s views on TOI’s statement about HT 2 mins (shared exclusively on exchange4media),TOI’s stand on IRS, way forward for Hindustan Times and more…

Recent claims made by TOI

It is unfortunate that Times of India (TOI) has started this blame game and not only made blatantly false accusations about Hindustan Times (HT) but also dragged several advertisers and their brands into this baseless controversy. Clearly, this reeks of desperation, and is a reaction to the latest round of IRS results which has validated that HT is the no. 1 newspaper in Delhi NCR yet again, for the 14th time and is fast closing the gap with TOI in Mumbai. Given that our lead over TOI in Delhi NCR is almost 40% with 23 lakh readers, out of which 18 lakh exclusive readers don’t even read TOI, this has created panic and hence, irrational behaviour from them.

Healthy competition is essential for any industry to grow. And when there is competition, someone will always be No.2. The correct approach to address their position as a laggard would be to work on their quality of journalism, product content and engage more readers. However, what’s shocking is the extent to which TOI has gone to misrepresent facts, with a senior executive from their management doing a cheap show-and-tell video, like a salesman trying hard to peddle a losing game. This is truly unbecoming of any reputable media house, as integrity and ethics are the cornerstone of media, or so we believe at HT. Are they really reporting facts or are the facts coloured depending on what’s going to help them make more money?

Hindustan Times to TOI’s statement about HT 2 mins:
At HT, being the market leader, we have taken the responsibility for market expansion and have developed a product to encourage young new-readers to develop the habit of newspaper reading. This is a simple segmentation strategy of inducing trial among future readers. Most market leaders across industries do this to expand their future consumer base. Isn’t that expected from a market leader? Having said that, we have given the flexibility of advertising in this product to our customers at a separate price, clearly mentioned in our rate card. So where is the question of an issue here? It’s a malicious campaign by TOI and completely baseless.

A similar segmentation approach is indeed used by TOI as well where approximately 4.8 lakh Student (NIE) edition copies across the country do not carry all the mainbook and supplement ads.

And if that’s not enough, TOI Delhi ABC numbers have 3.81 lakh copies under ‘jodi’ with NBT, which means 50 per cent of their copies in Delhi go to Hindi households. Is that the reason their readership is lower than HT in Delhi? To add to this, 5.79 lakh Navbharat Times copies carry an English editorial page with the TOI masthead once a week to shore up their readership numbers – and even that is not helping them.

On TOI’s stand on IRS:

The 2013 IRS Results were celebrated by them, claiming “ET is in the big league” (29 Jan, 2014), “TOI readership grows…” (29 Jan, 2014), “Mumbai Mirror grows…” (29 Jan, 2014). It is not just one article, all their publications; TOI, Mirror and ET carried articles welcoming the news IRS. They were part of the technical committee which designed and helped in conducting the IRS and so if they had any problems with the methodology, they should have raised it before the results came out. These articles came out in Mumbai, when only the Mumbai results were declared and the results suited them. The moment they came to know that in Delhi the results were not in their favour, they changed their stance and started rubbishing IRS.

Rahul Kansal had then affirmed that “The new methodology is certainly much more robust. It has made the whole process far more tamper-proof and secured it against the vagaries of poor field work…it has been executed very professionally.” Rahul Kansal has suddenly changed his stance - perhaps due to the increasing pressure from media buyers, asking TOI to reduce their rates in Delhi and Mumbai? TOI’s bullying attitude with advertisers and competitors has been a well-known fact for years.

At HT, we always value integrity above everything else and consistently base our communication on hard facts rooted in IRS, which has been the benchmark of the print industry for years. We have never gone out disputing IRS even when the results were not in our favour. However they choose to question the latest IRS results even after these have gone through both process & field audit by a reputed Market Research agency.

Readership is the only measure of the strength of a newspaper because what an advertiser buys is not real estate in the printed paper, but he is looking for audiences that read that paper. The advertising is interested in drilling holes, not buying drilling machines.

TOI using ABC over IRS

What’s interesting is that they use ABC in Delhi and RNI in Mumbai. Here’s why. The Mumbai Mirror copies are bundled forcibly with TOI, whether the readers want it or not and are likely to be disqualified by ABC. Hence, it’s convenient to use RNI in Mumbai.

And talking about Mumbai Mirror, it’s an interesting piece. You cannot subscribe to TOI or get a TOI copy alone at home in Mumbai. You are forced to take one or the other papers with it. If you do not read Marathi and are not a financial news reader, you are forced to take Mumbai Mirror. So a lot of people are forced to take Mirror and pay the bundled price but they obviously do not end up reading it and that is why the readership of Mirror is far lower than HT as well as TOI despite a higher number of bundled copies in the market. Infact due to this reason, Mirror actually should not be considered as a stand alone paper as most of it is sold along with TOI…which results in a solus readership of just 1.94 lakhs.

On the way forward

The only solution for TOI is to grow up and act like a mature brand. They should focus on creating better products and better consumer & advertiser connect, like we at HT have been doing. But it certainly won’t help TOI by being malicious and always feeling threatened by HT.

While there’s lot more that they are upto, which we don’t want to get into at this stage as this unnecessary conflict should stop in the larger interest of the industry. But from our perspective, they can cry, they can crib, they can even bully but that does not change the facts.

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