How PR firms are driving influencer marketing for brands

Industry players say with the heralding of the festive season, brands will look to create influencer marketing campaigns and PR firms will be key in vetting of influencers

e4m by Nafisa Shaheen
Published: Sep 28, 2020 8:44 AM  | 8 min read
Influencers

Tapping into the influencer network seems to be the new normal among brands to connect with consumers. The overhaul in the digital world and social media influence has increased the role and importance of influencer marketing. And, thereby, has brought into the picture public relation agencies who handle the reputation of these brands.

According to the World PR Report 2020, influencer marketing will witness an upsurge in PR investment followed by multimedia content creation. According to a recent survey by influencer marketing platform Zefmo, nearly 92% marketers will turn to influencer marketing campaigns this year. This brings in a huge market to cater. So, the obvious question is how are PR firms fulfilling brands’ need for influencer marketing and why are brands betting on their PR firms for more engagement and value creation.

As per the Edelman Brand Trust report, seven out of ten people have used one or more strategies to avoid advertising, with a five-point increase in the last two years. Moreover, 49 per cent said they have changed media habits to filter advertising out with 48 per cent using ad blockers.

However, the report also says 63% consumers trust what influencers say about brands far more than what brands say about themselves in their advertising. “Given the rise in the relevance of influencers marketing over the last five years, the landscape has also evolved rapidly over the last decade with consumers saying influencer content has impacted purchase decisions and their trust and advocacy of brands.”

Ashutosh Munshi, Executive Vice President – Brand, Edelman India looks at influencer marketing with the lens of trust and authenticity, with a strong focus on earned-centric ideas that are social by design. He said, “Our Trusted Influencer solution helps brands create influencer marketing campaigns that look at integrating audience insights, with intelligent vetting of influencers to arrive at the best suited individuals to help deliver a message. Our proprietary tools help ensure real impact targeted to the right TG. Our ability to co-create campaigns with influencers by achieving equilibrium between brand message and the creator’s voice, delivers campaigns that are memorable, authentic, and speaking to consumers with authenticity.”

Focus on content creators

The democratization of branding and marketing space due to the rise of digital media began in the early years of the last decade, say experts. “With the world pivoting more and more towards digital, these content creators have a head start in their digital reach and engagement. With the shrinking size of newsrooms, there is an opportunity for influencers to produce engaging content,” says Archana Jain, Managing Director & CEO, PR Pundit. “Influencers are very accomplished in publishing attractive photo and video features. The world is snacking on video content at present and influencers make snackable, bite-sized content almost effortlessly. Shorter attention spans make these very effective for new product announcements, for reviews, and for ‘DIY’ guidance. They are able to grab the attention of readers, adding a layer to relatability and authenticity.”

Speaking of the Gen Z connection, Kunal Kishore, Founder, Value 360 Communications & Co-Founder ClanConnect.ai said, “The Gen Z is able to relate to these content creators more than, say, a film star or a sports star, simply because they are not out of their reach. These young content creators have a personal connect with their followers, and their content has originality attached to it. This originality is the key to success for any brand campaign. Another factor that has made influencers really popular with brands is their ability to influence the young generation, which has the actual power to influence big-ticket purchasing decisions at home.”

Increased reliance on PR firms

The influencer marketing industry has been valued at $9 billion and is expected to reach $25 billion by 2025. “If you look at the revenue and reach of some of the top influencers, they earn more than many mid-size branding and marketing companies through endorsements. With scale comes the need to organize one’s reach and image. In this industry, it’s easier to become an influencer than staying one, because the cut-throat competition is ever increasing. All these aspects make it necessary to have professionally managed PR in the industry,” explained Kishore.

Talking about mandatory points that PR firms keep in mind while catering to influencers, Dolly Tayal, Managing Director, Sports & Entertainment Practice, BCW Asia Pacific and Senior Director, Brands, Sports & Entertainment, Genesis BCW, India, said, “How ‘real’ is the influencer’s content? What are the values and attributes they reflect and do they match with the brands? Secondly, we need to make sure that the influencers we choose match the client’s needs. It is not always about the number of followers. Sometimes you need to prioritise specialty or type of followers or even language over reach. It depends on the objectives of the campaign you have designed for the brand.”

“Over the years, influencers and PR firms have worked in absolute synergy since the communication space has forayed into newer media. It’s a win-win situation as PR brings to the table a wide portfolio of brands and content creators delivering unique content that exponentially elevates brand loyalty,” said Komal Lath, Founder, Tute Consult.

Festive season sphere

For brands, festive season is the time to push their sales and brand awareness through discounts and innovative campaigns. On an optimistic approach, Kishore said, “Given the kind of setback our economy has received due to the pandemic, the upcoming festive season has a lot more significance now. Brands would want to utilize this opportunity to win back their customers and attain the growth that would make up for the lost business due to previous and ongoing nationwide lockdowns.”

Putting the spotlight on the essentiality of influencers for brands, Lath said, “Influencers (advocates/ KOLs etc) are to a brand what SEO is to website visibility. One can be off-railed by the sheer plethora of smart phone users who have presence on multiple social platforms. It is not to be confused with someone who has "influence". The role of the agency hence is to be able to consult, identify, create relationships and blend in organic and paid means with these content creators who ultimately help create/shift perception which is the ultimate goal for using public relations.”

Tayal believes that this year brands will move away from the regular click-bait modules and create content that has impact and adds value to a consumer’s life.

“In the integrated approach pursued by PR Pundit, influencers are a key stakeholder for all campaigns. We adopt a channel-agnostic approach to address all communication challenges. We have a pulse on the evolving influencer landscape; and expertise in KOL (Key Opinion Leaders) outreach across auto, beauty, fashion, F&B, tech, etc. We have the proven capabilities in creating compelling and award-winning influencer campaigns that have engaged these stakeholders to tell our brand stories to make a lasting impact and change the conversation. We have also been fostering collaborative partnerships to help brands optimize their communication goals across genres,” added Jain.

Influencers as responsible ambassadors

According to Tayal, “There has been an explosion in the influencer space. There are those who have been around for a while and understand that influencer marketing is a two-way street. Their content says as much about their credibility as it does for the brand. And they understand that in the digital ecosystem, reputation is a tough thing to protect and nurture. So they are quite self-aware and mature about how and which brands they agree to work with. Some of them even have long-standing relationships with brands and both sides understand each other quite well.”

She further said, “BCW’s Trufluence methodology is one such tool to measure the reach, relevance and resonance of influencers to arrive at a list of the best suited influencers for a brand and its campaign.”

According to Jain, “As they say, you are only as good as the brief, so if we identify the relevant influencers and pitch a relevant story line, there are minimal chances of tripping.”

Upcoming trends

Nitin Mantri, Group CEO, Avian WE, encapsulated the upcoming trends that the influencer marketing space will witness in the times to come. According to him, “Brands and influencers will need to produce more solution-based and personalised content as people want useful and relatable content that will make their lives better in these dark times. Since people are craving for a connection online, live content will become even more popular.”

“The demand for spontaneous content has given rise to relatable micro-influencers who have smaller follower count but are experts in their niche. Given the current sentiment towards celebrities in our country, micro-influencers will do a better job in motivating audiences and driving engagement. Purpose-driven influencer marketing will gain more momentum,” added Mantri.

The content in this section is curated by the PR and Communications team. For any feedback kindly write to karan.bhatia@exchange4media.com.

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GreyMatters wins communications mandate for 2023 CGIAR Gender Research Conference

The conference will bring together global experts and researchers to discuss gender and social inequalities in agriculture

By e4m Staff | Sep 22, 2023 9:32 AM   |   2 min read

Grey

GreyMatters Communications & Consulting has secured the communications and media mandate for the bi-annual CGIAR GENDER Research Conference, scheduled to take place in New Delhi from October 9 to 12.

The conference, hosted by CGIAR GENDER Impact Platform and ICAR will bring together global experts and researchers to discuss gender and social inequalities in agriculture. This event holds significant importance, occurring shortly after the successful conclusion of the G20 Summit.

"We are honoured to have been entrusted with this prestigious assignment for a global event of such magnitude. We are grateful to CGIAR for their trust in us. What makes this task challenging, yet special, is the demographically and culturally diverse audience that we need to cater to, along with the nuanced messaging required," said Dr Navneet Anand, founder Director of GreyMatters.

Marianne Gadeberg, Strategic Communications & Content consultant at CGIAR GENDER Impact Platform stated, "GreyMatters brings with it an enormous 13-year experience, not only in agriculture but across various sectors, working in public affairs and advocacy. What sets them apart is their ability to navigate the intersection of policy, politics, and research, thanks to their extensive experience in government communications. With GreyMatters, we have a clear plan to effectively capture and communicate the rich deliberations at the high-level conference to a diverse set of audiences."

Dr Anand added, "Despite India being predominantly an agrarian country, there is minimal interest in agriculture. The conversation around agricultural issues is muted, especially regarding gender issues. Our challenge is to amplify the significance of this conference, which brings together a multitude of global experts with deep and diverse experiences in social and action research. We are confident that our teams are prepared to reach out to journalists across the country with the relevant messages."

"We will work on highlighting the role of gender in our food systems and initiate conversations about it through various media and social media platforms. We also intend to leverage the discussions at the G20 Summit to weave into our narratives and bring these to the public sphere," Dr Anand added.

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Paragon awards comms mandate to 80dB Communications

The agency will manage traditional media outreach, digital PR and social media engagement to amplify the brand's 'presence and resonance'

By e4m Staff | Sep 18, 2023 2:04 PM   |   1 min read

paragon

Paragon, a footwear manufacturer in India, has awarded its communications mandate to 80dB Communications. 80dB will manage traditional media outreach, digital PR and social media engagement to elevate Paragon's brand presence and resonance in the market.

With an unwavering commitment to delivering enduring footwear to millions, Paragon has earned its place as India’s trusted footwear brand in the country. Since its inception in 1975, Paragon has set industry standards through its unwavering dedication to quality and an extensive product range that caters to a diverse & broad customer base, spanning from shoes to slippers.

Sachin Joseph, Executive Vice President at Paragon said, "We are delighted to partner with 80dB Communications. We believe our trajectory of high growth will be complemented well by partnering with 80dB, known for their pragmatic approach, deep market insights and creative thinking”. 

Kiran Ray Chaudhury, Co-founder of 80dB Communications said, “We are thrilled to be partnering with Paragon, an iconic name in the footwear industry. This communications mandate underscores our holistic strategy, fusing digital, PR, and social media to achieve client objectives. Together, we aspire to not only elevate brand awareness but also create a lasting impression in the market."

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Archetype elevates employee well-being with revamped wellness program

Introduces initiatives such as Desk Yoga, partners with Telus health for EAP

By e4m Staff | Sep 14, 2023 6:41 PM   |   2 min read

Archetype

Archetype has recently launched a slew of fresh initiatives across the APAC region, including India, revamping and strengthening its employee wellness programme. The initiatives come as part of the company's commitment to promote the well-being of its employees and fostering a healthy work environment. As part of the wellness month, the new programme includes a range of comprehensive initiatives ranging from desk yoga, partnership with Telus health for EAP, quizzes, and tips on healthy lifestyle for a well-rounded fitness regime.

A key highlight of the programme has been the introduction of desk yoga sessions every fortnight, led by a certified trainer. These sessions offer employees a rejuvenating respite from their daily work routines, actively encouraging physical fitness and aiding in the reduction of stress levels.

Recognizing the importance of mental health, Archetype has also taken a proactive approach by offering support through the Telus health (Lifeworks) Employee Assistance Programme (EAP). This confidential service is available to employees and their family members, offering a helping hand during challenging times, at no cost at all.

Sunayna Malik, Managing Director, India and Senior Vice President, APAC, Archetype says “At Archetype, our people are our greatest asset, and their well-being is of paramount importance to us. Our employee wellness program reflects our dedication to creating a work environment where our employees can thrive both personally and professionally. We remain committed to fostering an inclusive workplace where every voice is heard and valued”.

The life work platform will provide a wide range of content library (audio, video, articles) around a variety of topics related to work and life. Archetype employees will have access to independent & professional counsellors through a confidential & one-on-one support line on personal, professional, financial, legal needs. This initiative aims to create a workplace environment that supports the physical, financial, and mental wellbeing of employees. To ensure easy access round the clock, the Telus health (LifeWorks) platform is available on both desktop as well as an app for download from Google Play Store or Apple App Store.

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V360 Group launches Value 360 Bharat

The new entity will allow V360 Group to unlock country-wide growth opportunities to promising regional businesses, the company said

By e4m Desk | Sep 11, 2023 5:17 PM   |   2 min read

Value 360

V360 Group, a marketing consortium, is expanding its presence across the country with the launch of Value 360 Bharat. With this, the firm has launched its end-to-end communications solutions including PR, digital creative marketing, and influencer marketing in 10 thriving tier-2 and 3 cities, including Kolkata, Chandigarh, Bhubaneswar, Kochi, Chennai, Jaipur, Lucknow, Ahmedabad, Pune, and Indore. These cities have been selected on the back of their burgeoning business landscape housing fast-growing brands with the potential to scale exponentially with the right mix of marketing solutions. The strategic initiative will start with 10 cities and will progressively expand across 20 more cities in the next 24 months.

Value 360 Bharat has been envisioned with the knowledge that India has a massive industrial belt in its regional markets. These key cities represent a significant untapped potential in the form of brands with sizeable revenues aspiring to achieve national prominence. This is where Value 360 Bharat enters the picture with integrated capabilities that will help these brands create a national brand identity. Additionally, it will also offer holistic support to create a go-to-market strategy for a national brand campaign. Moreover, as a deluge of start-ups emerge from India’s hinterlands, Value 360 Bharat can draw upon V360 Group’s long-honed strength in building brands to help them gain national scale.

Value 360 Bharat will also allow the firm’s existing national clients to reach fast-growing Tier 2 and 3 markets in India. V360 Group envisions Value 360 Bharat contributing to 15-20% of its revenue in the near future.

Gaurav Patra, Founder-Director, V360 Group, said, “After creating a great impact across metro regions, foraying into the regional segments of the country was the next natural progression for V360 Group, especially considering the kind of potential we have identified across these regions. We are proud to elevate our long-standing team member, Sandeep Dasgupta, to CEO of Value 360 Bharat, and believe that he will expertly helm the initiative with his characteristic leadership skills and immense knowledge of regional PR.”

Sandeep Dasgupta, CEO, Value 360 Bharat, said, “As our firm continues to evolve, we want to now become a catalyst that offers a wider scope to existing clients and cater to regional brands possessing the ambition and scalability potential to become national entities. Value 360 Bharat will help us achieve these goals, tapping into a flourishing business ecosystem that exists beyond the country’s metro cities. Leveraging our vast experience and integrated capabilities, we are poised to unlock the next phase of growth in the PR and communications space, which will be hinged upon flourishing regional markets.”

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PR Professionals launches ‘RAISE’: A pro bono social consulting practice

The practice was launched to mark PR Professionals’s 12th anniv

By e4m Desk | Sep 8, 2023 12:01 PM   |   3 min read

RAISE

Commemorating 12 successful years in the field of PR and communications, PR Professionals, the flagship of PRP Group, has launched ‘RAISE,’ a social communication practice aimed at supporting grassroots-level NGOs with their communication requirements. This practice will be a part of the PRP Foundation and will provide pro bono communication services to NGOs and individuals across the country who are engaged in impactful work, particularly at the grassroots level. These organizations often face constraints in hiring communication firms or consultants due to limited budgets and resources.

As part of its CSR commitment, PR Professionals will offer a comprehensive range of communication services pro bono, including public relations, digital marketing, and website management. The goal is to empower these NGOs to raise awareness about their endeavours. This will be a two-way process, allowing organizations seeking these services to directly approach PRP. Concurrently, PRP will actively identify relevant organizations and campaigns to support.

Dr. Sarvesh Tiwari, Founder and Managing Director of PR Professionals, commented, "Since PRP's inception, we have supported numerous social campaigns pro bono. We have collaborated with various organizations and stakeholders driving developmental initiatives in the country, providing assistance in promoting their ideas and contributing to a robust civil society. On our 12th foundation day, we formalized this approach as a practice, enabling us to support more campaigns and grassroots-level NGOs through our initiative, RAISE."

He further added, "Through this practice, we also aim to collaborate with the government and various ministries, offering our services to raise awareness about social and public interest campaigns."

PR Professionals has consistently been at the forefront of supporting campaigns and causes aimed at bringing positive societal changes. Some notable campaigns and organizations supported by PRP include #JusticeForNirbhaya, Para Sports Foundation, and Kalam Foundation, among others.

Beyond its reputation as an excellence-driven communications firm, PRP stands out as one of the few PR companies committed to social welfare. PRP has tirelessly supported underprivileged sections of society and undertaken various CSR activities under its CSR arm, the PRP Foundation. In 2021, PRP undertook a self-funded initiative to support 135 children who lost their parents to COVID-19. The organization is covering the educational expenses of these children until their eldest family member achieves financial independence. Additionally, PRP adopted families of martyrs from the Uri terror attack, providing financial support for their living expenses and the education of the martyrs' children until they become financially self-sufficient.

Recently, PRP was recognized as the fastest-growing PR agency at the Indian PR and Corporate Communications Awards (IPRCCA) 2023. With a remarkable 90% client retention rate, the company has created legendary PR campaigns for global powerhouse brands. PR Professionals offers a comprehensive range of services, from traditional media relations to integrated marketing communications, encompassing public affairs, advocacy, social impact, data analytics, corporate reputation, PR events, and digital services.

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Sarika Kapoor Chokshi joins TATA Advanced Systems Limited

Chokshi has been appointed TATA Advanced Systems Limited, Corporate Communication Head

By e4m Desk | Sep 6, 2023 7:11 PM   |   1 min read

choksi

Sarika Kapoor Chokshi has been appointed TATA Advanced Systems Limited, Corporate Communication Head. Tata Advanced Systems Limited, an Indian aerospace manufacturing, military engineering and defence technology company owned by TATA Sons.

Chokshi comes with over 25 years of experience in corporate communications. She began her career with Aliagroup almost twenty years back and later on worked with Tata Group for more than ten years. With an unwavering commitment, perseverance and patience, Chokshi worked in the comms industry for two decades.

Over the years, she has been actively engaging with the wider audience artistically and profoundly narrating the brand’s journey. As she completes more than two decades in the industry, she keeps her storytelling galore on top-notch, while articulating and weaving the brand message in an uncluttered manner. Continuing the journey of brand communication and engagement ahead, Chokshi declares her association with TATA Advanced Systems Limited.

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'Our global expertise is a cornerstone of our agency’s value proposition'

Aman Gupta, Managing Partner, Health Practice Asia Lead, talks about the company’s strong positioning across global markets influenced by interesting and engaging brand campaigns

By Tanya Dwivedi | Sep 6, 2023 2:13 PM   |   5 min read

Asia Lead

Over the years, SPAG FINN Partners has been excelling in the Public Relations industry and is doing exceptionally well in bridging the gap between the client and the consumer by diving deep into the latter’s perspective.

Today e4m spoke to Aman Gupta, Managing Partner, Health Practice Asia Lead, to get insights on how the agency is planning to proliferate the footfalls across length and breadth. Gupta also discussed the plethora of techniques the agency is using to craft the most engaging brand campaigns.

Edited excerpts:

Since SPAG and FINN Partners’ acquisition, the company has seen significant development with its expansion into new sectors and practice areas. Can you share the vision behind this expansion and how it aligns with the agency’s core strengths?

The expansion into new sectors and practice areas following the acquisition of SPAG by FINN Partners is a strategic move driven by a clear vision. We aim to leverage the synergy of both Firm's expertise and strengths to offer clients a comprehensive range of services that seamlessly integrate traditional PR, digital marketing, and other communication disciplines across the Purpose and Social Impact, Technology, and Consumer sectors. This expansion aligns perfectly with our core strengths - deep industry knowledge, an integrated approach to communications, and a commitment to delivering impactful results.

How does SPAG/FINN harness its global expertise as a leading integrated marketing and communications agency? How are the contributions of global experts enhancing and fortifying the agency’s services across various industry sectors in Asia?

With a vast network of experts across the world, we can tap into diverse perspectives and industry insights, allowing us to create campaigns and strategies that are not only innovative but also well-informed. In Asia, specifically, these contributions are instrumental in fortifying our services. They provide us with a broader understanding of market nuances, cultural dynamics, and emerging trends, enabling us to tailor our approaches to various industry sectors more effectively.

As an integrated marketing agency, what transition have you seen in building integrated brand campaigns?

The transition in building integrated brand campaigns has been remarkable. We have witnessed a shift from siloed marketing efforts to a more holistic approach. Today, integrated campaigns are all about seamless storytelling across various platforms and channels. Our teams collaborate closely, merging public relations, content creation, social media, and digital marketing efforts to create a unified narrative that resonates with the target audience. This transition underscores the importance of a synchronized message that reaches consumers wherever they are.

In the current landscape, the emphasis on Purpose and Social Impact has become paramount for every organization. Could you elaborate on that? And how do you envision assisting clients in recognizing and effectively addressing their Purpose and Social Impact requirements?

In the dynamic landscape of today’s business world, the emphasis on Purpose and Social Impact has transcended mere corporate responsibility to become an imperative strategy for every forward-looking organization. This evolution is not merely a trend; it is a fundamental shift in how companies engage with their stakeholders, navigate markets, and contribute to the greater good.

At SPAG FINN Partners, we view this landscape not just as an opportunity but as a responsibility. Our role is to guide our clients in navigating this complex terrain, helping them uncover their authentic purpose, and seamlessly integrate it into their brand essence. This involves a deep exploration of their core values, a thorough understanding of their impact on society, and a commitment to transparent and meaningful action.

Our approach is multifaceted, grounded in strategic insights, and powered by insights and creativity. We believe that purpose cannot be an afterthought; it must be integrated seamlessly into the very essence of an organization. Our team, through its diverse perspectives and extensive experience, brings a 360-degree view to this process. We have taken a significant step forward with the launch of “The FINN Purpose Alignment Index and report —a pioneering initiative that not only assesses an organization’s purpose-driven initiatives but also provides actionable insights for refinement and growth. Through this index, we are not just setting a benchmark; we are fostering a culture of continuous improvement. We envision assisting our clients in recognizing their Purpose and Social Impact requirements by offering them a blueprint that aligns their aspirations with measurable outcomes. This goes beyond words—it is about translating purpose into action, and intentions into tangible, positive change.

How do you intend to seamlessly incorporate these principles throughout your services, leveraging your communications proficiency within the industry to enact meaningful societal transformations?

Our strategy revolves around weaving Purpose and Social Impact into every facet of our services. We collaborate closely with clients to uncover their unique societal goals and then craft communication strategies that amplify their intentions through innovations. By leveraging our communications proficiency, we ensure that these principles resonate deeply with target audiences, sparking engagement and action. It is about translating purpose into action, not just in campaigns but also in corporate culture and operations. Through this approach, we aim to drive the kind of societal transformations that align with our client’s values and contribute positively to the world.

 

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